NHTSA ID Number: 10161824
Manufacturer Communication Number: Subaru
Tech Tips
TSB/Document Date: 2019-07-01
Summary
Subaru Service and Technical Support Line Newletter.
The first step to any B2A15 concern investigation is to ask the customer if they are using or have used any
kind of third-party device like an insurance company’s driver monitoring or OBD-II port-connected device.
There are more and more products hitting the market every day meant to plug into the OBD II connector
to monitor and collect data from the vehicle.
If an OBD-II port-connected device is being used and following a detailed customer interview, secure
customer permission to remove the device and confirm operation of all the remote Telematics services
as well as both the “i” and SOS buttons. If all services are currently performing within manufacturers
specifications, clear the DTC and inform the customer to consult the STARLINK Service agreement terms
and conditions. Below is the section copied from the Agreement applicable to this situation.
“Subaru cannot guarantee the performance of any devices not supplied by Subaru of America,
Inc or its affiliates. Additionally, third-party devices (such as some driver monitoring or third-party
OBD-II port devices), may interfere with the proper function of certain vehicle features, including
the Subaru STARLINK® system. Customers may, at their discretion, use those devices, but if they
create interference with the vehicle or the STARLINK® system’s operation, the system may not
operate properly, and the warranty may not offer relief for the conditions that result from such usage.”
15
HARMAN AUDIO / NAVIGATION SYSTEM CONCERNS
The following three TIPS involve conditions reported involving Harman Audio / Navigation systems. These
conditions will also be added to the related TSB 15-221-18R.
Condition 1: Map Display “Whiteout”
•
Map display is either white (blank)
or, an incomplete screen (no roads)
is displayed.
•
“Route Calculation Unsuccessful”
message is displayed when trying
to calculate a route.
Cause: If a MOTA (Map Over the Air
Update) was performed or attempted
previously, the state map data may have become corrupted. This can occur due to weak a Wi-Fi signal
during MOTA causing the state to disappear (appear white). Updating the map (again) successfully
using a strong Wi-Fi signal or via USB will restore the missing map data.
May 2019 TechTIPS
CONTINUED ON THE NEXT PAGE
Page 6 of 10
15
HARMAN AUDIO / NAVIGATION SYSTEM CONCERNS (CONTINUED)
Condition 2: Map display not going into “night” mode in low light (night time / dark) conditions
Possible Causes:
•
Map display setting may be set to “Day” instead of “Night” or “Auto” as shown below. From the
Settings menu, select Map Display and either “Auto” or “Night”.
•
If the instrument panel illumination control knob is set to
MAX brightness (all the way up), the map display will not
change regardless if “Auto” or “Night” mode is selected in
Settings. Lower the illumination control knob as shown in
the illustration and “Auto” or “Night” mode operation will be
restored.
Condition 3: Wrong Head Unit (H/U) part numbers being ordered
Several reports have been received describing operational issues occurring after installation of the
replacement H/U. In some cases, further investigation revealed an incorrect (or different than the original)
part number H/U was ordered and installed. When ordering an exchange unit, there are Exchange
Component Identification bulletins for every model year posted to STIS. These are an excellent resource
to use in combination with the Electronic Parts Catalog (EPC). In the event a new unit is being installed
(e.g. for a new, in-stock vehicle), always order the most up-to-date replacement part number H/U based
on the specific VIN being repaired using the exchange portal and indicate the new unit is required for an
in-stock unit.
May 2019 TechTIPS
CONTINUED ON THE NEXT PAGE
Page 7 of 10
00
STIS NEW RELEASES
ITEM
CODE
09-69-19
SOA801P060xx
12-264-19
12-263-19
A091SAN000
J501SAN230
15-221-18R
F551SAN400
J501SAN220
16-121-19
15-235-18R
15-217-18R
15-240-19R
WUE-90R
C8110FG010
C8110FG000
SOA567X060
J131SAN000
J101SAN100
J1210SJ500
J1210CA500
J1210FL500
J1210VA500
07-153-19
14-22-16R
07-152-19
04-17-17R
J101SAN800
J101SAN800
WUF-91R
15-236-18R
01-167-08R
F551SAN100
F551SAN000
15-241-19
ITEM TYPE
Technical Service Bulletin
Accessory Installation Guide
Technical Service Bulletin
Technical Service Bulletin
Accessory Installation Guide
Accessory Installation Guide
Technical Service Bulletin
Accessory Installation Guide
Accessory Installation Guide
Technical Service Bulletin
Technical Service Bulletin
Technical Service Bulletin
Technical Service Bulletin
Subaru Product/Campaign Bulletin
Accessory Installation Guide
Accessory Installation Guide
Accessory Installation Guide
Accessory Installation Guide
Accessory Installation Guide
Accessory Installation Guide
Accessory Installation Guide
Accessory Installation Guide
Accessory Installation Guide
Technical Service Bulletin
Technical Service Bulletin
Technical Service Bulletin
Technical Service Bulletin
Accessory Installation Guide
Accessory Installation Guide
Subaru Product/Campaign Bulletin
Technical Service Bulletin
Technical Service Bulletin
Accessory Installation Guide
Accessory Installation Guide
Technical Service Bulletin
All revised publications are highlighted in yellow.
May 2019 TechTIPS
CREATED
DATE
TITLE
Fuel Pulsation Damper- Service...
2020 Legacy / Outback Door Edg...
Child Anchor Retaining Bolt- D...
Rattling Sound from Front Door
2020 Legacy and Outback Engine...
2020 Legacy Rear Seatback Prot...
Harman Audio / Infotainment: H...
2020 Outback Cargo Separator
2020 Outback Rear Seatback Pro...
“Tapping” -Type Sound Coming f...
Harman Kardon Gen 3 Audio Ampl...
Harman Kardon Gen 3 Audio Ampl...
New Harman Audio Amplifiers
Brake Lamp Switch Replacement
STI Pedal Pads - Manual Transm...
STI Pedal Pads - Automatic Tra...
Crosstrek Hybrid Crossbar
2020MY OUTBACK-LEGACY DOOR...
2020 Outback Splash Guards
STI Door Handle Cup Protector
STI Door Handle Cup Protector
STI Door Handle Cup Protector
STI Door Handle Cup Protector
Ignition Coil Cap Now Availabl...
Special Service Tool Cross Ref...
Power Window Switch Changes
Rattling Sound from Steering R...
2020MY LEGACY/OUTBACK Body...
2020MY LEGACY/OUTBACK Body...
Replacement Ignition Switch Re...
Reprogramming File Availabilit...
Recommended Materials (All Veh...
2020MY Legacy Cargo Nets
2020MY Outback Cargo Nets
Accessory Chrome Rear Bumper C...
20-May-19
17-May-19
15-May-19
13-May-19
10-May-19
10-May-19
10-May-19
9-May-19
9-May-19
9-May-19
8-May-19
8-May-19
8-May-19
8-May-19
7-May-19
7-May-19
7-May-19
7-May-19
7-May-19
7-May-19
7-May-19
7-May-19
7-May-19
7-May-19
6-May-19
2-May-19
2-May-19
2-May-19
2-May-19
30-Apr-19
30-Apr-19
29-Apr-19
29-Apr-19
29-Apr-19
29-Apr-19
CONTINUED ON THE NEXT PAGE
Page 8 of 10
00
STIS NEW RELEASES (CONTINUED)
ITEM
CODE
MSA5P2602C
MSA5P2606C
MSA5P3610T
07-151-19
ITEM TYPE
Technician Reference Booklet
Technician Reference Booklet
Technician Reference Booklet
Technical Service Bulletin
All revised publications are highlighted in yellow.
May 2019 TechTIPS
CREATED
DATE
TITLE
Advanced Electrical Systems Di...
Automatic Climate Control Syst...
Electrical Theory and Diagnosi...
DTC B112C or B112E -Driver Mon...
29-Apr-19
29-Apr-19
29-Apr-19
25-Apr-19
CONTINUED ON THE NEXT PAGE
Page 9 of 10
*** NOW YOU CAN E-MAIL YOUR TECHTIPS INPUT AND SUGGESTIONS TO: TECH@SUBARU.COM ***
This is your chance to offer suggestions for use in future issues of TechTIPS! Make sure
that if you e-mail us, you place in the subject line of your e-mail “For TechTIPS Newsletter”.
Thank you!
MODEL:
YEAR:
VIN:
Description of situation encountered:
Your suggestion for repair procedure, product improvements, etc.:
Please attach separate sheets, if necessary. You may also want to include Service Manual
diagrams or references, or your own drawings to assist in describing your suggestion. All
information submitted becomes the property of Subaru of America, Inc. Permission is granted to
Subaru of America, Inc. to print your name and suggestions in TechTIPS and other Subaru of
America, Inc. publications. Mail items to: PO Box 9103; Camden, NJ 08101-9877.
Your Name:
Signature:
Dealer’s Name:
City:
Date:
Dealer Code:
SUBARU
TECHLINE
Hours of Operation
May 2019 TechTIPS
Monday – Thursday 8:30 am to 7:30 pm
Friday 10:30 am to 5 pm and Saturday 9 am to 3 pm
Page 10 of 10
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TSB/Document ID: Subaru Tech Tips
Replacement Service Bulletin Number:
MFR Communication Date: 2019-05-21
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
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