VOLVO CAR

SERVICE AND PARTS BUSINESS

Service Product Journal
TITLE:

VIDA VOC Access Functionality and Instruction
REF NO:

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REFERENCE BULLETINS:

CATEGORY:

SUBCATEGORY:

CAR MARKET:

Information Products

Wiring Diagrams

United States and Canada

34790.1.0

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ISSUE DATE:

STATUS DATE:

2019-05-10

2019-05-13

Page 1 of 20
“Right first time in Time”
Attachment
File Name
VIDA2015_Volvo_On_Call_348US01.pdf

File Size
0.5434 MB

Text
Attached you will find an instruction how to use the VIDA VOC Access functionality.
The same instruction is also available in a VIDA release note.

To view SPJ attachment continue to next page. This SPJ has one attachment.

Produced in the USA and available as an electronic document. Hard copy documents are printed in USA on recycled paper containing
a minimum of 50% wastepaper and 10% post-consumer waste.
© 2019 VOLVO CAR USA, LLC

VOLVO ON CALL (VOC)
FUNCTIONALITY IN VIDA
FO R A U T HO RI Z E D V OL V O D EA L E RS HI P S

VOLVO ON CALL (VOC) FUNCTIONALITY IN VIDA

CONTENTS
1

THE VIEW DETAILS WINDOW....................................................................................... 3

2

THE VOC SETUP STATUS WINDOW............................................................................ 6

3

HOW-TO ARTICLES......................................................................................................
3.1
Setting up Volvo On Call.....................................................................................
3.2
Ending and/or changing ownership for Volvo On Call.........................................
3.3
Entering/updating the vehicle license plate information for Volvo On Call..........
3.4
Verifying the VOC subscriber's Volvo ID.............................................................
3.5
Resetting PIN code..............................................................................................
3.6
Getting an activation code for the Telematics Module (TEM)..............................
3.7
Getting a deactivation code for the Telematics Module (TEM)............................
3.8
Finding vehicle information for Volvo On Call from several vehicles...................
3.9
Changing home market for Volvo On Call...........................................................

11
11
12
13
13
13
14
14
15
15

4

FAQS.............................................................................................................................
4.1
Why does the customer's Volvo ID need to be entered into the Volvo On Call
system?...............................................................................................................
4.2
What is the difference between the customer email and the Volvo ID?..............
4.3
What happens if a Volvo ID is not assigned, or if the wrong Volvo ID is
assigned?............................................................................................................
4.4
A Volvo ID cannot be found in VIDA, what is wrong?..........................................
4.5
What happens if the customer does not have a verified/confirmed Volvo ID?....
4.6
What is the Volvo On Call PIN code used for?....................................................
4.7
Is it possible to choose a custom PIN code for the customer?............................
4.8
How does the customer get the PIN code?.........................................................
4.9
Why does the Telematics Module (TEM) have to be activated?.........................
4.10 How do you know if a vehicle is equipped with a Telematics Module of model
TEM2 or TEM3/TEM3G?.....................................................................................

17

Copyright © 2019 Volvo Car Corporation

348US01

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17
18
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2

VOLVO ON CALL (VOC) FUNCTIONALITY IN VIDA

1

THE VIEW DETAILS WINDOW
Note
To access Volvo On Call functionality in VIDA, both the user
account and the vehicle need the system function Volvo On Call.
The system requires factory-installed hardware.
The following step is only accessible for users with access to a
standard (full) VIDA license.
The features in this window are also accessible from the miscel‐
laneous menu by clicking the
icon in the top right corner of
VIDA, followed by Volvo On Call and the tab VOC Details.
The View Details window is an easy way to find information related to Volvo On Call
for one specific vehicle at the dealership. When a vehicle has been profiled with VIN,
Volvo On Call functionality can be managed through VIDA by clicking the VIN in the
vehicle information bar.

Fig. 1 Clicking the VIN (highlighted in red) in the vehicle information bar opens the
View Details window
Under the tab VOC Details, it is possible to manage a series of tasks related to Volvo
On Call for the specific VOC subscriber or vehicle, e.g. provisioning of Volvo On Call,
enter or update license plate information, reset PIN code, or perform a manual acti‐
vation or deactivation of the Telematics Module (TEM) in the vehicle.

Fig. 2 The VOC Details view, in the View Details window

Copyright © 2019 Volvo Car Corporation

348US01

3

VOLVO ON CALL (VOC) FUNCTIONALITY IN VIDA

Fig. 3 The VOC Details view before Volvo On Call is provisioned
Under the VOC Details tab, the following tasks can be performed:
Feature

Function

Update

Enter or update license plate information for Volvo On
Call, e.g. if the license plate is not available at registra‐
tion

Reset PIN code

Resend a PIN code to the VOC subscriber's registered
phone

Find Volvo ID

Verify that the given Volvo ID exists and view details of
the VOC subscriber it is connected to

Setup VOC

Initiate the provisioning process using Volvo ID

Reset VOC

Reset the Volvo On Call status for an already provi‐
sioned vehicle, e.g. if there is an end or change of
ownership of the vehicle

Manual Options

Perform a manual activation or deactivation of the Tele‐
matics Module (TEM), if provisioning is unavailable or
does not work, e.g. if the vehicle is of model year 2008
or older

Copyright © 2019 Volvo Car Corporation

348US01

4

VOLVO ON CALL (VOC) FUNCTIONALITY IN VIDA

Provisioning status
There are four different Volvo On Call provisioning statuses in the View Details
window, providing information about the status of a requested/activated operation.
The operations for which the statuses are indicated are Setup VOC and Change to
(change home market). Both requests trigger a VOC provisioning. Next to the status
indication, it is also shown within brackets to which request the status refers.
Status

Explanation

Pending

The requested operation is in the process to be
Success.
Pending status is displayed when the operation
button has been pushed but will then quickly
switch to Success.
If the vehicle has no GPS and/or mobile phone
coverage, the Pending status may remain up to
one hour. In this time frame, VIDA will try several
times to operate the provisioning request and if
the situation does not change the status will
finally switch to Failed.
A date and time indication displays when the
operation was requested in VIDA.

Success

The requested operation was successfully
completed.
A date and time indication displays when the
process was completed.

Failed

The requested operation failed and needs to be
requested/activated again by clicking the acti‐
vation button.
If VOC provisioning was requested but failed,
and the Setup VOC button cannot be operated
again (is inactive), click the Reset VOC button
and start the provisioning process from the
beginning.
A date and time indication displays when the
operation was requested in VIDA.

Ignored

Copyright © 2019 Volvo Car Corporation

The requested operation cannot be carried out.
This status is only shown if the vehicle has an
old TEM2 unit. VOC provisioning needs to be
performed by the specific operation which is
carried out to provision TEM2 vehicles with
VIDA.

348US01

5

VOLVO ON CALL (VOC) FUNCTIONALITY IN VIDA

2

THE VOC SETUP STATUS WINDOW
Note
To access Volvo On Call functionality in VIDA, both the user
account and the vehicle need the system function Volvo On Call.
The system requires factory-installed hardware.
The features in the VOC Details tab are also accessible from the
View Details window, from the vehicle information bar by clicking
the vehicle's VIN.
The VOC Setup Status window is an easy way to find Volvo On Call related infor‐
mation, for several vehicles at the dealership. In the VOC Setup Status window, it is
possible to view today's provisioning statuses, unresolved failures for vehicles the
past two months, and manage a series of Volvo On Call related tasks for the specific
VOC subscriber or vehicle in the VOC Details tab.
To access the VOC Setup Status window:
1.

Open the miscellaneous menu by clicking the
of VIDA.

icon in the top right corner

Fig. 4 The miscellaneous menu with the Volvo On Call menu option
2.

Click Volvo On Call.
à The VOC Setup Status window is opened.

Fig. 5 The VOC Setup Status window (always opens in the Today tab)
3.

Choose the applicable tab for your planned work; VOC Details, Today or
Failed. For more information regarding each tab, please see the following
content.

Copyright © 2019 Volvo Car Corporation

348US01

6

VOLVO ON CALL (VOC) FUNCTIONALITY IN VIDA

VOC Details
The VOC Details tab is used to find Volvo On Call related information and manage
a series of Volvo On Call related tasks. See additional information regarding VOC
Details in the following table.

Fig. 6 The VOC Details before the vehicle is selected and provisioned
Under the VOC Details tab, the following tasks can be performed:
Feature

Function

Find Vehicle

Find a vehicle by using a known VIN in this field

Change to

Change the vehicle's home market
Accessible if dealership market differs from vehicle
market

Update

Enter or update the vehicle license plate information for
Volvo On Call, e.g. if the license plate is not available at
registration

Reset PIN code

Resend a PIN code to the VOC subscriber's registered
phone

Find Volvo ID

Verify that the given Volvo ID exists and view details of
the VOC subscriber it is connected to

Copyright © 2019 Volvo Car Corporation

348US01

7

VOLVO ON CALL (VOC) FUNCTIONALITY IN VIDA

Feature

Function

Setup VOC

Initiate the provisioning process using Volvo ID

Reset VOC

Reset the Volvo On Call status for an already provi‐
sioned vehicle, e.g. if there is an end or change of
ownership of the vehicle

Manual Options

Perform a manual activation or deactivation of the Tele‐
matics Module (TEM), if provisioning is unavailable or
does not work, e.g. if the vehicle is of model year 2008
or older

Fig. 7 The VOC Details after the vehicle has been selected and provisioned
Today
View today's provisioning statuses for the vehicles at the dealership. Clicking a status
link leads to the VOC Details window, where further tasks can be carried out for the
chosen vehicle.

Copyright © 2019 Volvo Car Corporation

348US01

8

VOLVO ON CALL (VOC) FUNCTIONALITY IN VIDA

Fig. 8 Today's provisioning statuses at the dealership
Failed
View unresolved failures for the past two months, for the vehicles at the dealership.
Clicking a status link leads to the VOC Details window where further tasks for the
chosen vehicle can be carried out.
In case a customer provisions VOC at another dealership within 2 months, and that
operation is successful, the VIN is removed from the Failed list of the dealership that
initially tried to provision the vehicle.
Note
In practice, the Failed list should be empty, since a vehicle never
should be delivered to the customer before a successful provi‐
sioning.

Fig. 9 Unresolved failures the past two months at the dealership

Copyright © 2019 Volvo Car Corporation

348US01

9

VOLVO ON CALL (VOC) FUNCTIONALITY IN VIDA

Provisioning status
There are four different Volvo On Call provisioning statuses in the View Details
window, providing information about the status of a requested/activated operation.
The operations for which the statuses are indicated are Setup VOC and Change to
(change home market). Both requests trigger a VOC provisioning. Next to the status
indication, it is also shown within brackets to which request the status refers.
Status

Explanation

Pending

The requested operation is in the process to be
Success.
Pending status is displayed when the operation
button has been pushed but will then quickly
switch to Success.
If the vehicle has no GPS and/or mobile phone
coverage, the Pending status may remain up to
one hour. In this time frame, VIDA will try several
times to operate the provisioning request and if
the situation does not change the status will
finally switch to Failed.
A date and time indication displays when the
operation was requested in VIDA.

Success

The requested operation was successfully
completed.
A date and time indication displays when the
process was completed.

Failed

The requested operation failed and needs to be
requested/activated again by clicking the acti‐
vation button.
If VOC provisioning was requested but failed,
and the Setup VOC button cannot be operated
again (is inactive), click the Reset VOC button
and start the provisioning process from the
beginning.
A date and time indication displays when the
operation was requested in VIDA.

Ignored

Copyright © 2019 Volvo Car Corporation

The requested operation cannot be carried out.
This status is only shown if the vehicle has an
old TEM2 unit. VOC provisioning needs to be
performed by the specific operation which is
carried out to provision TEM2 vehicles with
VIDA.

348US01

10

VOLVO ON CALL (VOC) FUNCTIONALITY IN VIDA

3

HOW-TO ARTICLES
Note
To access Volvo On Call functionality in VIDA, both the user
account and the vehicle need the system function Volvo On Call.
The system requires factory-installed hardware.
This chapter contains descriptions on how to work with Volvo On Call features in
VIDA.

3.1

●

Setting up Volvo On Call

●

Ending and/or changing ownership for Volvo On Call

●

Entering/updating the vehicle license plate information for Volvo On Call

●

Verifying the VOC subscriber's Volvo ID

●

Resetting PIN code

●

Getting an activation code for the Telematics Module (TEM)

●

Getting a deactivation code for the Telematics Module (TEM)

●

Finding vehicle information for Volvo On Call from several vehicles

●

Changing home market for Volvo On Call

Setting up Volvo On Call
Note
Before provisioning a vehicle for Volvo On Call, in order for the
provisioning to be successful, the vehicle must be positioned
outdoors in an open area with GPS and mobile phone coverage.