Service Action
Code: 55K4
Subject
Release Date
Affected Vehicles

Trunk Springs
June 26, 2019
U.S.A. & CANADA:

Certain 2019 MY Volkswagen Jetta

Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this
action. Elsa is the only valid campaign inquiry & verification source.

Problem Description

Corrective Action
Parts Information



Campaign status must show “open.”



If Elsa shows other open action(s), inform your customer so that the work can also be completed at the
same time the vehicle is in the workshop for this campaign.

If the trunk lid is not placed in the fully open position when accessing the trunk, the lid may not
stay open.
Replace both trunk springs.
Parts Control Type:
Upper Order Limit

Parts will be managed with a weekly Upper Order
Limit. Please see Parts On Command (POC) for
your Upper Order Limit quantity.

Initial Allocation:
YES

Dealers will be sent an initial allocation prior to
customer notification. If no initial allocation was
received, please reference the Repair Projection
Tool (below) to view your potential VIN population.

Criteria

Part Number

Description

01

17A827665C

Trunk Spring

Qty. per
Vehicle
2

Ordering
Method
UOL

Repair Projection Tool (right click to open):

Code Visibility

On or about June 26, 2019, affected vehicles will be listed on the Inventory Vehicle Open
Campaign Action report under My Dealership Reports (found on www.vwhub.com & OMD Web).
A list will not be posted for dealers who do not have any affected vehicles.
On or about June 26, 2019, this campaign code will show open on affected vehicles in Elsa.
On or about June 26, 2019, affected vehicles will be identified with this campaign code in the VIN
Lookup tool at www.vw.com.

Owner Notification

Owner notification will take place in June 2019. Owner letter examples are included in this bulletin
for your reference.

Campaign Expiration
Date

This campaign expires on December 31, 2021. Repairs must be performed on or before this
date to be eligible for payment. Keep this expiration date in mind when scheduling customers for
this action. If a customer wishes to have this service performed after the expiration date, your
dealerships normal parts and labor cost associated with this repair will apply.

Additional
Information

Please alert everyone in your dealership about this action, including Sales, Service, Parts
and Accounting personnel. Contact Warranty if you have any questions.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
June 2019
55K4 Page 1 of 9

Dealers must ensure that every affected inventory vehicle has this campaign completed before
delivery to consumers.
Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete.
Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com.

The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures
are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether
this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
June 2019

55K4 Page 2 of 9

Claim Entry Instructions
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.
 Canada dealers: Upload the repair order [signed by customer] to Volkswagen WIN/Operations/Campaign
Closure.
Service Number

55K4

Damage Code

0099

Parts Vendor Code
Claim Type

WWO
Sold vehicle: 7 10
Unsold vehicle: 7 90

Causal Indicator
Vehicle Wash/Loaner

Mark trunk spring as causal part*
Do not claim wash/loaner under this action
U.S.A.: Loaner/rental coverage cannot be claimed under this action. However,
loaner/rental may be covered under the mobility program. Please refer to section 3.30
in the Volkswagen Warranty Policy and Procedures Manual for loaner claims
information and reimbursement details.
Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to t
Volkswagen Service Loaner Program to determine loaner eligibility.

Criteria I.D.

01
Replace both trunk springs
Labor operation:
Quantity
2.00

5595 55 99
Part Number
17A827665C

30 T.U.
Description
Trunk Spring

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
June 2019

55K4 Page 3 of 9

Customer Letter Example (USA)

This notice applies to your vehicle:
Subject:

Service Action 55K4 – Trunk Springs
Certain 2019 Model Year Volkswagen Jetta Vehicles

Dear Volkswagen Owner,
As part of Volkswagen's ongoing commitment to customer satisfaction, we are informing you of our decision to
conduct a service action on certain 2019 model year Volkswagen Jetta vehicles. Our records show that you are
the owner of a vehicle affected by this action.
What is the issue?

If the trunk lid is not placed in the fully open position when accessing the trunk, the
lid may not stay open.

What will we do?

Your authorized Volkswagen dealer will replace the trunk springs with new, stronger
springs. This work will take about one hour to complete and will be performed for
you free of charge.

What should you do?

Please contact your authorized Volkswagen dealer as soon as possible to schedule
this service. To set up an appointment online, please visit www.vw.com/find-a-dealer.
This service action will be available for you free of charge only until December 31,
2021. If you wish to have this service performed after that date, your dealer’s normal
parts and labor cost associated with this repair will apply.

Lease vehicles and
address changes

If you are the lessor and registered owner of the vehicle identified in this action,
please forward this letter immediately via first-class mail to the lessee within ten (10)
days of receipt. If you have changed your address or sold the vehicle, please fill out
the enclosed prepaid Owner Reply card and mail it to us so we can update our
records.

Can we assist you
further?

If your authorized Volkswagen dealer fails or is unable to complete this work free of
charge within a reasonable time, or if you should have any questions about this
communication, please reach out to us using your preferred method of
communication at www.vw.com/contact or by calling us at 800-893-5298.

Checking your vehicle
for open Recalls and
Service Campaigns

To check your vehicle’s eligibility for repair under this or any other recall/service
campaign, please visit www.vw.com/owners/recalls and enter your Vehicle
Identification Number (VIN) into the Recall/Service Campaign Lookup tool.

We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations.
Sincerely,
Volkswagen Customer Protection

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
June 2019

55K4 Page 4 of 9

Customer Letter Example (CANADA)

This notice applies to your vehicle:
Subject:

Service Action 55K4 – Trunk Springs
Certain 2019 Model Year Volkswagen Jetta Vehicles

Dear Volkswagen Owner,
As part of Volkswagen's ongoing commitment to customer satisfaction, we are informing you of our decision to
conduct a service action on certain 2019 model year Volkswagen Jetta vehicles. Our records show that you are
the owner of a vehicle affected by this action.
What is the issue?

If the trunk lid is not placed in the fully open position when accessing the trunk, the lid
may not stay open.

What will we do?

Your authorized Volkswagen dealer will replace the trunk springs with new, stronger
springs. This work will take about one hour to complete and will be performed for you
free of charge.

What should you do?

Please contact your authorized Volkswagen dealer as soon as possible to schedule
this service.
This service action will be available for you free of charge only until December 31,
2021. If you wish to have this service performed after that date, your dealer’s normal
parts and labor cost associated with this repair will apply.

Lease vehicles and
address changes

If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of
receipt. If you have changed your address or sold the vehicle, please fill out the
enclosed prepaid Owner Reply card and mail it to us so we can update our records.

Can we assist you
further?

If your authorized Volkswagen dealer fails or is unable to complete this work free of
charge within a reasonable time, please contact Customer Relations, Monday through
Friday from 8AM to 8PM EST by phone at 1-800-822-8987 or via our “Contact Us”
page at www.vw.ca.

We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations.
Sincerely,
Volkswagen Customer Protection

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
June 2019

55K4 Page 5 of 9

Campaign Work Procedure

55K4 Service Action

NOTE
•

These repair instructions may differ from the labor operations and labor times listed in ELSA.

•

Damages resulting from improper repair or failure to follow these work instructions are the dealer’s
responsibility and are not eligible for reimbursement under this action.

•

This procedure must be read in its entirety prior to performing the repair.

•

Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not
identically match all affected vehicles.

•

Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.

•

When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate
inside the shop to avoid temperature-related component damage/breakage.

Repair Overview

•

Replace both trunk springs.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
June 2019

55K4 Page 6 of 9

Required Parts
Criteria

Quantity

01

2

Part Number

Part Description

17A.827.665.C

Trunk spring

NOTE
The specified part numbers reflect the status at the start of this service action. Interim updates made in ETKA can
cause a listed part number to become unavailable. In this case, the new part number specified in ETKA should be
used.

Repair Instruction
Section A - Check for Previous Repair and Other Applicable Open Campaigns
TIP
If Campaign Completion label is present, no further work is required.
•

Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen.

TIP
•

On the date of repair, print this screen and keep
a copy with the repair order.

•

Perform any open safety related campaigns prior
to non-safety campaigns.

•

Confirm the Campaign/Action is open .
If the status is closed, no further work is required.

•

Note the Applicable Criteria ID for use
in determining the correct work to be done and
corresponding parts associated.

Proceed to Section B

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
June 2019

55K4 Page 7 of 9

Section B – Repair Procedure
Replace left and right trunk springs:
•

Open trunk lid.

•

Support trunk lid from falling.

•

Replace one spring at a time.
CAUTION

Risk of injury!
If the trunk lid is not supported or held open, the lid
will fall on its own.
•

Pull back carpet
compartment.

•

Unhook trunk spring from mounting holes
.

•

Remove trunk spring from hinge .

•

Install new spring in reverse order of removal:

on

side

of

luggage

o

Install spring onto hinge first.

o

Install spring in the top (weakest)
mounting hole .

NOTE
Left side shown, procedure for right side is similar.
Reinstall carpet:
•

Reinstall carpet , ensuring it is correctly
seated behind the trunk seal .

•

Close trunk lid.

Proceed to Section C.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
June 2019

55K4 Page 8 of 9

Section C – Campaign Completion Label
Install Campaign Completion Label
•

Fill out and affix Campaign Completion
Label, part number CAMP 010 000, next to
the vehicle emission control information
label.

TIP
Ensure Campaign Completion Label does not cover
any existing label(s).
Proceed to Section D

Section D - Parts Return/Disposal
Properly store (retain), destroy or dispose of removed parts in accordance with all state/province and local
requirements, unless otherwise indicated and/or requested through the Warranty Parts Portal (WPP) for U.S. and
the Part Destruction and Core Disposition Report for Canada.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
June 2019

55K4 Page 9 of 9