Newmar Corporation
PO Box 30
Nappanee, IN 46550

RSB 543
June 19, 2019

NHTSA #19V 381
TC #2019-239

RECALL SERVICE BULLETIN
AFFECTED MODELS

2019 Mountain Aire, London Aire, Essex, King Aire
2020 Dutch Star
DESCRIPTION

Spartan Motors has decided that a defect relating to motor vehicle safety exists in specific
motorhomes built on Spartan chassis. On certain motorhomes, an orifice within the brake relay
valve may be partially blocked, restricting airflow to the brake chambers. In response, Newmar
Corporation is issuing recall NHTSA # 19V 381 and TC # 2019-239.
ISSUE

This restriction could reduce the actuation time of the brakes and result in extended stopping
distance. An increase in stopping distance could occur without warning and increase the risk of
a crash.
CORRECTIVE ACTION

A Spartan authorized service center will removed and inspect the brake relay valve. If needed,
the brake relay valve will be replaced.
UNITS AFFECTED

Refer to the attached population list for specific VIN numbers supplied by Spartan for the
coaches that may be affected.
REPAIR PROCEDURE

Spartan will supply the work instructions and parts, if needed, to the Spartan authorized service
center performing the recall.
CUSTOMER ACTION

Contact Spartan Chassis at 1-800-543-4277 (Opt. 0) to locate a Qualified Service Center near
you. If you need further assistance, contact the Newmar service department immediately at 1800-731-8300. A brand specialist will assist you in scheduling an appointment to have this repair
completed.
DEALER ACTION

Contact Spartan. If you need assistance connecting with Spartan, contact your Service Account
Manager at Newmar.
NOTE

Newmar will not be authorizing this repair. Spartan will authorize and schedule this repair.
IMPORTANT: Please read this bulletin in its entirety prior to beginning any diagnosis or repairs.
NOTICE: Any technical information published in this bulletin is intended for use only by a qualified, Newmar-authorized service technician. Newmar is not responsible for the misuse of this information.

NEWMAR CORPORATION

Date:
Re:

.
NEWMARCORP.COM

June 19, 2019
Newmar Corporation – Motor Vehicle Recall Notification

Subject: Recall Campaign No.: 19V 381
This notice is sent to you as a Newmar Dealer in accordance with the requirements of the National Traffic and
Motor Vehicle Safety Act. Newmar Corporation has decided that a defect, which relates to motor vehicle safety,
exists in specific Newmar recreational vehicles.
The National Traffic and Motor Vehicle Safety Act requires that each vehicle, which is subject to a recall campaign
of this type, must be satisfactorily repaired within a reasonable time after the owner has tendered it for repair. A
failure to adequately repair within 60 days after tender of a vehicle is prima facie evidence of failure to repair
within a reasonable time. To avoid providing these problematic solutions, every effort must be made to promptly
schedule an appointment with each owner and to repair their vehicle as soon as possible. Vehicle owners are being
notified of this recall. If the condition is not remedied within a reasonable time, they are instructed on how to
contact the National Highway Traffic Safety Administration.
REASON FOR THIS RECALL
Newmar Corporation has decided that a defect, which relates to motor vehicle safety, exists in specific motorhomes
built on Spartan chassis. This recall is the result of information provided to us by Spartan Motors USA, Inc.
On certain motorhomes, an orifice within the brake relay valve in the brake system may be partially blocked
restricting airflow to the brake chambers. This restriction could reduce the actuation time of the brakes and result
in extended stopping distance. An increase in stopping distance could occur without warning and increase the risk
of a crash. Correction: The brake relay valve will be removed and inspected. If needed, the brake relay valve will be
replaced. Both the inspection and replacement of the valve will be done at no charge.
The motorhomes require immediate service. Continued use poses a potential safety hazard.
DEALER CAMPAIGN RESPONSIBILITY
Dealers are to provide to all customers/owner vehicles the service of completing this campaign at no charge to
the customer/owner regardless of vehicle age, vehicle mileage, or ownership at the time of repair.
REPAIR PROCEDURE
Spartan Motors USA, Inc. will provide the work instructions.
If you should have any questions please contact your service account manager direct or the Newmar service
department at: 1-866-290-5371.
Thank you for your cooperation.
Sincerely,
Newmar Corporation

NEWMAR CORPORATION · 355 N DELAWARE ST · NAPPANEE, IN 46550-0030
Newmar Service Department 1-866-290-5371 · WWW.NEWMARCORP.COM
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NEWMAR CORPORATION

.
NEWMARCORP.COM

IMPORTANT SAFETY RECALL
This notice applies to your vehicle VIN. #_______________________
Name
Address
City, State Zip code
Date: June 19, 2019
Motor Vehicle Recall Notification - Recall Campaign No. 19V 381
Dear Valued Customer:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
REASON FOR THIS RECALL
Newmar Corporation has decided that a defect, which relates to motor vehicle safety, exists in specific motorhomes
built on Spartan chassis. This recall is the result of information provided to us by Spartan Motors USA, Inc.
On certain motorhomes, an orifice within the brake relay valve in the brake system may be partially blocked
restricting air flow to the brake chambers. This restriction could reduce the actuation time of the brakes and result
in extended stopping distance. An increase in stopping distance could occur without warning and increase the risk
of a crash. Correction: The brake relay valve will be removed and inspected. If needed, the brake relay valve will be
replaced. Both the inspection and replacement of the valve will be done at no charge.
The motorhomes require immediate service. Continued use poses a potential safety hazard.
The Safety Risk
This restriction could reduce the actuation time of the brakes and result in extended stopping distance. An
increase in stopping distance could occur without warning and increase the risk of a crash.
WHAT WE WILL DO
Spartan Motors USA, Inc. will inspect and replace the brake relay valve free of charge for parts and labor. This
remedy repair will take approximately 1 - 1.5 hours to complete.
WHAT YOU NEED TO DO
As this defect does affect motor vehicle safety, it is recommended that you call Spartan Chassis at 1-800-543-4277
opt. 0 to locate a Qualified Service Center near you. If you need further assistance, contact the Newmar service
department immediately at 1-800-731-8300. An associate will assist you in making an appointment to have this
repair completed.
Federal regulations require that any vehicle lessor receiving this recall notification must forward a copy of this
notice to the lessee within ten days.
If you have had the repair performed before receiving this letter, you may be eligible to receive reimbursement for
the cost of obtaining a pre-notification remedy. For additional information, contact Newmar Corporation at:
Service Department
Newmar Corporation
355 N Delaware St
Nappanee, IN 46550-0030

NEWMAR CORPORATION · 355 N DELAWARE ST · NAPPANEE, IN 46550-0030
(800) 731-8300 · WWW.NEWMARCORP.COM
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Authorized Chassis Service Facility, are best equipped to obtain parts and provide service to ensure your vehicle is
corrected as promptly as possible. HOWEVER, if you take your vehicle to your Authorized Chassis Service Facility
on the scheduled date and this condition is not remedied on that date or within five days; please contact the
Newmar Corporation Customer Service Department at 1-800-731-8300. You may also submit a complaint to the
Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., SE., Washington DC 20590;
or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to
http://www.safercar.gov.
If you no longer own this vehicle, please furnish us the complete name and address of the person or dealership you
sold or traded your vehicle to. Thank you for your cooperation.
Your safety and satisfaction with your Newmar product is important to us and we regret any inconvenience to you.
Sincerely,
Newmar Corporation

NEWMAR CORPORATION · 355 N DELAWARE ST · NAPPANEE, IN 46550-0030
(574) 773-7791 · Fax (574)773-5153 · WWW.NEWMARCORP.COM
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NEWMAR CORPORATION
Date:
Re:

.
NEWMARCORP.COM

June 19, 2019
Newmar Corporation – Motor Vehicle Recall Notification

Subject: Recall Campaign No.: 2019-239
This notice is sent to you as a Newmar Dealer in accordance with the requirements of the Canada Motor Vehicle
Safety Act. Newmar Corporation has decided that a defect, which relates to motor vehicle safety, exists in specific
Newmar recreational vehicles.
Each vehicle, which is subject to a recall campaign of this type, must be satisfactorily repaired within a reasonable
time after the owner has tendered it for repair. A failure to adequately repair within 60 days after tender of a
vehicle is prima facie evidence of failure to repair within a reasonable time. To avoid providing these problematic
solutions, every effort must be made to promptly schedule an appointment with each owner and to repair their
vehicle as soon as possible. Vehicle owners are being notified of this recall. If the condition is not remedied within
a reasonable time, they are instructed to contact Transport Canada.
REASON FOR THIS RECALL
Newmar Corporation has decided that a defect, which relates to motor vehicle safety, exists in specific motorhomes
built on Spartan chassis. This recall is the result of information provided to us by Spartan Motors USA, Inc.
Issue:
On a certain motorhome, the brake relay valve may be partially blocked and could restrict airflow to the brake
chambers. This could cause reduced braking.
Safety Risk:
Reduced braking could cause extended stopping distances and increase the risk of a crash.
Corrective Actions:
The company will notify the owner by mail and instruct them to take their vehicle to a Spartan Service Center to
inspect the brake relay valve and replace it as necessary.
The motorhomes require immediate service. Continued use poses a potential safety hazard.
DEALER CAMPAIGN RESPONSIBILITY
Dealers are to provide to all customers/owner vehicles the service of completing this campaign at no charge to
the customer/owner regardless of vehicle age, vehicle mileage, or ownership at the time of repair.
REPAIR PROCEDURE
Spartan Motors USA, Inc. will provide the work instructions.
If you should have any questions please contact your service account manager direct or the Newmar service
department at: 1-866-290-5371.
Thank you for your cooperation.
Sincerely,
Newmar Corporation

NEWMAR CORPORATION · 355 N DELAWARE ST · NAPPANEE, IN 46550-0030
Newmar Service Department 1-866-290-5371 · WWW.NEWMARCORP.COM
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NEWMAR CORPORATION

.
NEWMARCORP.COM

VIN#
Name
Address
City, State Zip code
Date:
June 19, 2019
Motor Vehicle Recall Notification - Recall Campaign No. 2019-239

Dear Valued Customer:
This notice is sent to you in accordance with the requirements of the Canada Motor Vehicle Safety Act.
REASON FOR THIS RECALL
Newmar Corporation has decided that a defect, which relates to motor vehicle safety, exists in specific motorhomes
built on Spartan chassis. This recall is the result of information provided to us by Spartan Motors USA, Inc.
Issue:
On a certain motorhome, the brake relay valve may be partially blocked and could restrict airflow to the brake
chambers. This could cause reduced braking.
Safety Risk:
Reduced braking could cause extended stopping distances and increase the risk of a crash.
Corrective Actions:
The company will notify the owner by mail and instruct them to take their vehicle to a Spartan Service Center to
inspect the brake relay valve and replace it as necessary.
The motorhomes require immediate service. Continued use poses a potential safety hazard.
WHAT WE WILL DO
Spartan Motors will provide owners of all affected motorhomes a remedy for the potential defect at no charge for
parts or labor.
WHAT YOU NEED TO DO
As this defect does affect motor vehicle safety, it is recommended that you call Spartan Motors at 1-800-543-4277
opt. 0 to locate a Qualified Service Center near you. If you need further assistance contact the Newmar service
department immediately at 1-800-731-8300. An associate will assist you in making an appointment to have this
repair completed.
Federal regulations require that any vehicle lessor receiving this recall notification must forward a copy of this
notice to the lessee within ten days.
If you have had the repair performed before receiving this letter, you may be eligible to receive reimbursement for
the cost of obtaining a pre-notification remedy. For additional information contact Newmar Corporation at:
Service Department
Newmar Corporation
355 N Delaware St
Nappanee, IN 46550-0030
Authorized Chassis Service Facility, are best equipped to obtain parts and provide service to ensure your vehicle is
corrected as promptly as possible. HOWEVER, if you take your vehicle to your Authorized Chassis Service Facility
on the scheduled date and this condition is not remedied on that date or within five days; please contact the
Newmar Corporation Customer Service Department at 1-800-731-8300.
NEWMAR CORPORATION · 355 N DELAWARE ST · NAPPANEE, IN 46550-0030
(800) 731-8300 · WWW.NEWMARCORP.COM
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If you no longer own this vehicle, please furnish us the complete name and address of the person or dealership you
sold or traded your vehicle to. Thank you for your cooperation.
Your safety and satisfaction with your Newmar product is important to us and we regret any inconvenience to you.
Sincerely,
Newmar Corporation

NEWMAR CORPORATION · 355 N DELAWARE ST · NAPPANEE, IN 46550-0030
(574) 773-7791 · Fax (574)773-5153 · WWW.NEWMARCORP.COM
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NEWMAR CORPORATION

.
NEWMARCORP.COM

NIV
Nom
Adresse
Ville, province, code postal
Date : 19 juin 2019
Avis de rappel visant un véhicule motorisé – Campagne de rappel nº 2019-239

Madame, Monsieur,
Le présent avis vous est envoyé conformément aux exigences de la Loi sur la sécurité automobile du Canada.
MOTIF DU PRÉSENT RAPPEL
Newmar Corporation a déterminé qu’il existe une défaillance relevant de la sécurité automobile dans certaines
autocaravanes montées sur châssis Spartan. Nous procédons à ce rappel en raison de renseignements que Spartan
Motors USA, Inc. nous a fournis.
Problème :
Dans certaines autocaravanes, la valve-relais des freins pourrait partiellement se bloquer, ce qui pourrait
restreindre le débit d’air dans les cylindres de frein. Les capacités de freinage pourraient donc être réduites.
Risque en matière de sécurité :
Cette réduction des capacités de freinage peut augmenter les distances de freinage et le risque d’accident.
Mesures correctives :
L’entreprise informera les propriétaires par courrier et leur demandera d’apporter leur véhicule à un centre de
service Spartan afin de faire vérifier la valve-relais des freins et de la remplacer si nécessaire.
Il est impératif que les réparations sur ces autocaravanes soient effectuées immédiatement. Le fait de continuer
à utiliser le véhicule entraîne un risque d’accident potentiel.
CE QUE NOUS FERONS
Spartan Motors fournira aux propriétaires de toutes les autocaravanes concernées une solution gratuite (pour les
pièces et la main-d’œuvre) à la défaillance potentielle.
CE QUE VOUS DEVEZ FAIRE
Puisque cette défaillance touche la sécurité automobile, nous vous recommandons de communiquer
immédiatement avec Spartan Motors en composant le 1-800-543-4277. Faites ensuite le 0 pour obtenir les
coordonnées d’un centre de service autorisé près de chez vous. Si vous avez besoin d’aide, veuillez communiquer
immédiatement avec le service technique de Newmar au 1-800-731-8300. Un associé vous aidera à prendre
rendez-vous aux fins d’exécution de cette réparation.
En vertu de règlements fédéraux, tout donneur à bail d’un véhicule, qui reçoit le présent avis de rappel, est tenu
d’en acheminer une copie au preneur à bail dans un délai de dix jours.
Si les réparations ont été effectuées avant réception de la présente lettre, vous pouvez être admissible à un
remboursement des frais liés à l’obtention de la solution adoptée avant réception du présent avis. Pour de plus
amples renseignements, communiquez avec Newmar Corporation à l’adresse suivante :
Service technique
Newmar Corporation
355 N Delaware St
Nappanee, IN 46550-0030
NEWMAR CORPORATION · 355 N DELAWARE ST · NAPPANEE, IN 46550-0030
1-800-731-8300 · WWW.NEWMARCORP.COM
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Les centres de service autorisés sont les plus à même de fournir du service et d’obtenir des pièces qui assureront
une réparation de votre véhicule dans les plus brefs délais. CELA DIT, si vous apportez votre véhicule à un centre
de service autorisé à la date prévue et que le problème n’est pas résolu à cette date ou dans les cinq jours qui
suivent, veuillez communiquer avec le service à la clientèle de Newmar Corporation en composant le 1-800-7318300.
Si vous n’êtes plus le propriétaire de l’autocaravane, nous vous prions de bien vouloir nous fournir le nom complet
et l’adresse complète de la personne ou du concessionnaire à qui vous l’avez vendue ou échangée. Nous vous
remercions de votre coopération.
Votre sécurité et votre satisfaction par rapport à nos produits Newmar sont importantes pour nous, et nous
sommes désolés de tout désagrément occasionné.
Veuillez agréer, Madame, Monsieur, l’expression de nos sentiments distingués.
Newmar Corporation

NEWMAR CORPORATION · 355 N DELAWARE ST · NAPPANEE, IN 46550-0030
Téléphone : 574-773-7791 · Télécopieur : 574-773-5153 · WWW.NEWMARCORP.COM
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Prod#
USA Units
801351
801352
801354
801348
801349
530576
530572
530581
530520
530539
530537