NHTSA ID Number: 10161517
Manufacturer Communication Number: T-SB-0057-19
TSB/Document Date: 2019-06-24
Summary
TSB: Entune? 3.0 Premium Audio is now available with additional features such as Apple CarPlay and Amazon Alexa? for 2018 model year Camry, Camry Hybrid
, and Sienna vehicles. Follow the Software Update Procedure in this bulletin to install these new features. NOTE Performing this update may change certain head unit operation conditions. For a full list of changes, see System Limitations and FAQ. NOTICE Failure to follow the Software Update Procedure exactly as written may cause damage to the head unit.
T-SB-0057-19
May 6, 2019
Multimedia System Enhancements - Phase 3
(Panasonic)
Service
Category
Audio/Visual/Telematics
Section
Navigation/Multi Info Display
Market USA
Applicability
YEAR(S)
MODEL(S)
2018
Camry, Camry HV, Sienna
ADDITIONAL INFORMATION
Introduction
Entune™ 3.0 Premium Audio is now available with additional features such as Apple CarPlay®
and Amazon Alexa™ for 2018 model year Camry, Camry Hybrid, and Sienna vehicles. Follow the
Software Update Procedure in this bulletin to install these new features.
NOTE
Performing this update may change certain head unit operation conditions. For a full list of changes, see
System Limitations and FAQ.
NOTICE
Failure to follow the Software Update Procedure exa ctly as written may cause damage to the
head unit.
Warranty Information
OP CODE
DESCRIPTION
TIME
OFP
T1
T2
N/A
Not Applicable to Warranty
–
–
–
–
© 2019 Toyota Motor Sales, USA
Page 1 of 6
T-SB-0057-19
May 6, 2019
Page 2 of 6
Multimedia System Enhancements - Phase 3 (Panasonic)
Multimedia Software Update
HEAD UNIT
MULTIMEDIA SOFTWARE UPDATE FILE
Entune™ 3.0 Audio Plus
T1_Phase2_D1036.zip
Entune™ 3.0 Premium Audio
T2_Phase2_D1036_M1031.zip
MULTIMEDIA SOFTWARE FILE DOWNLOAD
The multimedia software update file may be downloaded directly from this Service Bulletin by
clicking on the file name in the table above. Once downloaded, the file may be extracted (unzipped)
from the zip file and saved directly to a blank USB flash drive.
For USB flash drive requirements and download instructions, refer to TIS – Diagnostics –
Reprogramming – Reference Documents – Multimedia Software Download Instructions.
Software Update Procedure
1. Download the software from the Multimedia Software Update section onto an empty USB flash
drive with a capacity of 8GB or larger.
2. Start the vehicle to maintain battery voltage.
NOTE
When starting the vehicle, the vehicle MUST be outside or exhaust extraction devices MUST
be attached.
The GR8 battery diagnostic station and “IG-ON” should NOT be used as this update will take
longer than the 60-minute “IG-ON” limit will allow.
3. Press the menu button on the radio faceplate, then select Setup.
4. Select General on the Setup screen.
5. Scroll down to Software Update Setting, then turn Automatic Update Check OFF.
6. Turn the vehicle OFF, then restart the vehicle again.
7. Perform steps 3 – 4 again.
8. Scroll down to and select Software Update.
© 2019 Toyota Motor Sales, USA
T-SB-0057-19
May 6, 2019
Page 3 of 6
Multimedia System Enhancements - Phase 3 (Panasonic)
Software Update Procedure (continued)
9. Confirm the model ID is applicable to this Service Bulletin.
HEAD UNIT LEVEL
MODEL
Entune™ Audio Plus
Camry,
Camry HV
MODEL ID
APPLICABLE TO THIS TSB
17TDT1NA-DA00
Yes
17TDT1NA-DA01
All Others
17TDT2NA-DA00
Entune™ Premium Audio
Camry,
Camry HV,
Sienna
17TMT2NA-DA 00
No
Yes
17TDT2NA-DA01
17TMT2NA-DA 02
All Others
No
Is the model ID applicable to this Service Bulletin?
YES — Continue to step 10.
NO — This bulletin does NOT apply. Continue diagnosis using the applicable
Repair Manual.
10. Record the customer’s radio presets and preferences.
11. Insert the prepared USB flash drive into the vehicle’s USB port.
The software update procedure will begin automatically and take approximately 60 minutes.
NOTICE
Do NOT turn off the vehicle or remove the USB flash drive. The head unit will reboot during
this time.
Removing the USB flash drive or turning off the vehicle will cause damage to the head unit.
NOTE
If a blue screen appears, remove the USB flash drive, verify ALL downloaded files are present on
the USB flash drive, cycle the vehicle OFF/ON, and begin the procedure again.
If a red screen appears, remove the USB flash drive, verify ALL downloaded files are present
on the USB flash drive, and cycle the vehicle OFF/ON. Then, verify that a green screen appears
after 1 minute, cycle the vehicle OFF/ON again, and once the map screen appears, begin the
procedure again.
© 2019 Toyota Motor Sales, USA
T-SB-0057-19
May 6, 2019
Multimedia System Enhancements - Phase 3 (Panasonic)
Software Update Procedure (continued)
12. When the “New software is ready for update”
screen appears, cycle the head lights
OFF/ON three times within 3 seconds.
Figure 1.
NOTE
This user interaction occurs approximately
9 minutes after beginning the software
update on vehicles equipped with
Entune™ 3.0 Audio Plus
and 14 minutes if equipped with
Entune™ 3.0 Premium Audio.
If a red screen appears, remove the USB
flash drive, verify ALL downloaded files are
present on an empty USB flash drive,
cycle the vehicle OFF/ON, and begin the
procedure again.
13. Once the “Installing new software…” screen
appears, do NOT cycle “IG-OFF” or remove
the USB flash drive. This will cause damage
to the head unit.
Figure 2.
NOTE
The head unit will reboot several times during
this process.
NOTICE
If a red screen appears, cycle "IG-OFF"
and "IG-ON." If the head unit does NOT
boot up, replace the head unit and MEU.
If the head unit boots up but the map does
NOT display, replace the MEU only.
© 2019 Toyota Motor Sales, USA
Page 4 of 6
T-SB-0057-19
May 6, 2019
Page 5 of 6
Multimedia System Enhancements - Phase 3 (Panasonic)
Software Update Procedure (continued)
14. Once the blue “New software installation is
completed” screen appears, remove the USB
Figure 3.
flash drive.
NOTE
Leaving the USB flash drive inserted while
cycling the ignition will start the update
process again.
15. Cycle “IG-OFF” and “IG-ON.”
16. Press the Menu button on the radio
faceplate, then select Setup, scroll down and
select Software Update.
17. Verify that the software version is the same
as the table shown.
If the software versions do NOT match,
replace the corresponding component.
Figure 4.
Table 1.
SOFTWARE VERSION
Audio
1036
1031
*If equipped.
© 2019 Toyota Motor Sales, USA
T-SB-0057-19
May 6, 2019
Multimedia System Enhancements - Phase 3 (Panasonic)
Software Update Procedure (continued)
18. Select Menu, then Setup, and scroll down
and select Gracenote Database Update.
Figure 5.
Verify the Gracenote Database
version is 01806.
If the version doesn't match, replace
both the head unit and MEU.
19. Restore the customer’s preferences and radio presets.
20. Reload the Entune™ 3.0 App Suite.
© 2019 Toyota Motor Sales, USA
Page 6 of 6
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TSB/Document ID: T-SB-0057-19
Replacement Service Bulletin Number:
MFR Communication Date: 2019-05-06
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
MFR Component System:
MFR Component Subsystem:
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