Kenworth Truck Company
Customer Service Department
PO Box 1000
Kirkland, Washington 98083-1000
(425) 828-5000

Date of Letter
Subject:

TIB 59-002 Holland FW17 Series Fifth Wheel Release Handles Remain in the Unlocked Position
This notice applies to your vehicle; VIN
Customer name
Customer address
City, State ZIP

Dear Kenworth Customer,
Kenworth has been notified by Holland that certain vehicle Models T440/T470, T680, T800, T880, and W900 built between
January 23, 2018 and December 10, 2018 were manufactured with a Holland FW17 series fifth wheel, manual release handle
that may stick in the ready to uncouple position. In this condition, when the vehicle operator attempts to couple the fifth wheel to
the next trailer kingpin, the fifth wheel lock will not engage resulting in a completely uncoupled fifth wheel, requiring the operator
to recouple. Your vehicle has been identified as having an affected fifth wheel.
The problem is…

Fifth wheel handle may not lock properly

What your dealer will do…

Your dealer will inspect and/or replace with a new handle

What you must do …

Contact your Kenworth Dealer to schedule an appointment for repair

Kenworth has initiated a campaign to inspect the operation of the fifth wheel release handle and replace it if needed. The work
will take approximately 2.0 hours, depending on vehicle configuration and dealer scheduling. There will be no charge to you if
completed by 04/01/2020. We apologize for this inconvenience but ask for your cooperation to ensure your continued
satisfaction with Kenworth products.
To find your nearest Kenworth dealer, please visit Dealer Locator at www.Kenworth.com.
If you had this repair performed before you received this letter, you may be eligible to receive reimbursement for the cost of
obtaining a pre-notification remedy of the problem associated with this recall.
If you require further information about this recall, reimbursement of a pre-notification remedy associated with this recall, or
experience any difficulty in making arrangements for this repair, please contact Kenworth Customer Service using one of the
following:
Email: Kenworth.Campaigns@paccar.com with the bulletin number in the subject line
or
Mail: Kenworth Truck Company, P.O. Box 1000, Kirkland, WA 98083-1000, Attn: Customer Service Department
or
Phone: 425-828-5888. In your message, provide a call back number, the last 8 digits of the VIN, and the TIB number.
If you no longer own this vehicle, we would appreciate your advising us of the new owner if you know their name.
We appreciate your cooperation in this matter.
Thank you,

Shondip Chakravarty
Director of Customer Service
Kenworth Truck Company

TIB 59-002: Holland FW17 Series Fifth Wheel Release Handles Remain in Unlocked Pos... Page 1 of 3

Technical Information Bulletin
59-002

Section
Fifth Wheels - 59

Subject
Holland FW17 Series Fifth Wheel Release Handles Remain in Unlocked Position

Release Date
3/26/2019

Condition
Kenworth has been notified by Holland that certain vehicles were manufactured with a Holland FW17 series fifth wheel with a release
handle that may not lock properly. See the Background section for additional details. This repair is for manual release fifth wheels only.

Chassis Affected
3158 chassis (3148 U.S. and 10 Canada), T440/T470, T680, T800, T880, and W900 Model Year 2019 and 2020 vehicles built from
01/23/2018 through 12/10/2018 equipped with a Holland FW17 series fifth wheel. See the attached chassis list for specific chassis.

Action
CAMPAIGN
Service all chassis affected that enter your dealership, even if the customer has no issue with the chassis.
1.
2.

Review the attached chassis list for your dealer code and schedule your customer(s) for service if their chassis is on the list.
If you are not using Service Management to start repair orders, review DWWC or SIR for "Complete" next to the "59002"

https://eportal.paccar.com/dealer/uskw/en/service/vehiclebulletins/vehiclefieldservice/Pages... 4/2/2019

TIB 59-002: Holland FW17 Series Fifth Wheel Release Handles Remain in Unlocked Pos... Page 2 of 3

3.

campaign code prior to performing this repair.
Follow the procedures below to inspect and if required, install a new release handle.

Warranty
Through Holland Warranty or for repairs completed by 04/01/2020, whichever is greater, Holland will pay for parts at dealer net plus
applicable mark-up and labor:
Claims for inspection and repair must be filed direct with Holland. Dealers should utilize the standard process for Holland
repairs. Vehicles that have had this campaign activity performed will be marked complete in SIR for 59002.
Dealer must supply photos of the fifth wheel serial number plate on all FW17 fifth wheel claims for inspection and/or repairs.
Take off parts disposition: As instructed in the 59-002 Repair Procedure

Parts
Parts are available from PACCAR Parts or direct shipped from the supplier.
Quantity

Part Number

Description

1

RK-171-11079-M

Replacement Kit

1

*TF-TLN-5001

SAF-HOLLAND
KINGPIN LOCK
TESTER (If needed)

* Can use any fifth wheel kingpin lock tester tool. If a tool is required, contact SAF-Holland to order the tool TF-TLN-5001.

Background
Kenworth has been notified by Holland that certain vehicles were manufactured with a Holland FW17 series fifth wheel with a release
handle that may not lock properly. The lock notch of the manual release handle may get stuck on the rib window when moving from
the “hooked open, ready to uncouple” position to the “ready to couple” position. When the vehicle operator attempts to couple the 5th
wheel to the next trailer kingpin of a parked trailer, the fifth wheel lock will not engage the hook, resulting in an open position instead of
a fully locked position. This is visually detectable by the vehicle operator via the fifth wheel handle position. Vehicle fifth wheel-to-trailer
king pin coupling is legally required to be visually inspected per FMSCR 392.7. This potential issue does not affect locked fifth wheel
performance; if the fifth wheel is locked and the manual release handle is in the proper IN position, the fifth wheel will not
unintentionally uncouple.

Procedure
See the attached procedure.

Attachments
U.S. Customer Letter
Canada Customer Letter
Chassis List

https://eportal.paccar.com/dealer/uskw/en/service/vehiclebulletins/vehiclefieldservice/Pages... 4/2/2019

TIB 59-002: Holland FW17 Series Fifth Wheel Release Handles Remain in Unlocked Pos... Page 3 of 3

Repair Procedure

Authored by: OF

Access to PACCAR’s Enterprise Portal is provided as a benefit of doing business with PACCAR. All applications and content accessed
through this system are confidential and proprietary and the property of PACCAR Inc and its suppliers, and must be kept strictly
confidential pursuant to the contract licensing such access. Disclosure, publication, release or distribution of any material found on
PACCAR systems to any person other than employees with a need to know such information is strictly prohibited. All activity on this
system is monitored. If PACCAR suspects or discovers any unauthorized activity, access may be immediately terminated without
prior notification. Violators may be subject to legal action.

© Copyright 2019 PACCAR Inc. All rights reserved. We welcome your feedback on this page. For technical questions or concerns
about this page, please contact the DealerNet Webmaster.

https://eportal.paccar.com/dealer/uskw/en/service/vehiclebulletins/vehiclefieldservice/Pages... 4/2/2019

March 15, 2019
Subject:

59-002: Hollland FW17 Series Fifth Wheel Release Handle May Not Lock Properly

EXPIRATION DATE: April 01, 2020
The VINs are listed on the back or bottom of this page
Customer Name
Address
City, State Zip
Dear Peterbilt Customer,
Peterbilt has been notified by Holland that certain vehicle Models 365, 367, 567, 579, 389 and 389G glider kits built
between January 18, 2018 and October 23, 2018 were manufactured with a Holland FW17 series fifth wheel with a
release handle that may not lock properly. The release handle may remain in the unlocked position. If this occurs, the
next time the operator tries to couple the fifth wheel to a trailer king pin, the fifth wheel lock will not engage and the
condition will be apparent to the operator by the unlocked position of the release handle. A locked fifth wheel will not
be affected and there is no risk a trailer will decouple from a tractor under load.Your vehicle has been identified as
having an affected fifth wheel.

The problem is…

Fifth wheel handle may not lock properly

Correction…

Your dealer will inspect and/or replace with a new handle

What you must do …

Contact your dealer immediately to schedule an appointment

Please contact a Peterbilt dealership to schedule an appointment for this work. If you have already had this work
performed, please disregard this letter. You can find your nearest Peterbilt dealer at Dealer Locator on the
website www.Peterbilt.com. The work will take approximately 2.0 hour labor depending on vehicle configuration
and dealer scheduling. There will be no charge to you if completed by 04/01/2020.
We apologize for any inconvenience this may cause and thank you for your participation in helping Peterbilt
provide the highest levels of customer satisfaction and service expertise.
We value your business and appreciate your ongoing loyalty to Peterbilt and its dealer network. Industry-leading
quality, performance and reliability are hallmarks of Peterbilt products, and we thank you for making Peterbilt your
truck of choice.
Thank you,

Doug Gunter
Director of Customer Service
Peterbilt Motors Company

59-002 Holland 5th Wheel Handle

Page 1 of 3

Repair Notice
59-002

Section
59 - Fifth Wheels

Description
Holland FW17 Series Fifth Wheel Handles May Remain in an Unlocked Position When Coupling to a Parked Trailer

Release Date
3/26/2019

Introduction
Peterbilt has been notified by Holland that certain vehicle Models 365, 367, 567, 579, 389 and 389G glider
kits built between January 18, 2018 and October 23, 2018 were manufactured with a Holland FW17 series
fifth wheel with a release handle that may not lock properly. The lock notch of the manual release handle
may get stuck on the rib window when moving from the hooked open, ready to uncouple position to the
ready to couple position. When the vehicle operator attempts to couple the fifth wheel to the next trailer
kingpin of a parked trailer, the fifth wheel lock will not engage the hook resulting in an open position
instead of a fully locked position. This is visually detectable by the vehicle operator via the fifth wheel
handle position. Vehicle fifth wheel to trailer king pin coupling is legally required to be visually inspected
per FMSCR 392.7. This potential issue does not affect locked fifth wheel performance; if the fifth wheel
were locked and manual release handle in the proper IN position, the fifth wheel will not unintentionally
uncouple. This repair is for manual release fifth wheels only.
See figure below showing the lock/unlock notch and rib window where the handle goes through.

https://eportal.paccar.com/dealer/uspb/en/service/vehiclebulletins/vehiclefieldrepair/Pages/5... 4/3/2019

59-002 Holland 5th Wheel Handle

Page 2 of 3

Resolution
CAMPAIGN
Service all chassis affected that enter your dealership, even if the customer has no issue with the chassis.
1. Review the attached chassis list for your dealer code and schedule your customer(s) for

service if their chassis is on the list.

2. If you are not using SmartLINQ Service Management to start repair orders, review the

DWWC or SIR for “Complete” next to the “59002” campaign code prior to performing
this repair.

3. Follow the procedures below to inspect and if required, install a new release handle.

Warranty
Repairs completed by 04/01/2020, Holland will pay for parts at dealer net plus applicable mark-up and
labor:
Claims for inspection and repair must be filed direct with Holland. Dealers should utilize the
standard process for Holland repairs. Vehicles that have had this campaign activity performed will
be marked complete in SIR for 59002.
Dealer must supply photos of the fifth wheel serial number plate on all FW17 fifth wheel claims for
inspection and/or repairs.
Take off parts disposition: Scrap all take off parts 30 days after claim is paid

Parts
Parts are available from PACCAR Parts or direct ship from supplier.

PART NUMBER

DESCRIPTION

QTY

RK-171-11079-M

Replacement Kit

1

**TF-TLN-5001

Kingpin Lock Tester

1

https://eportal.paccar.com/dealer/uspb/en/service/vehiclebulletins/vehiclefieldrepair/Pages/5... 4/3/2019

59-002 Holland 5th Wheel Handle

Page 3 of 3

** Any fifth wheel kingpin lock tester tool can be used. If a tool is required contact SAF-Holland to order
the tool TF-TLN-5001.

Procedure
Follow the procedures outlined in the attachment below for inspection, repair and claim filing information
Holland FW17 Fifth Wheel Instructions

Attachments
59-002 Chassis List
59-002 Customer Letter
59-002 French Customer Letter

Authored by: DKH

Access to PACCAR’s Enterprise Portal is provided as a benefit of doing business with PACCAR. All applications and
content accessed through this system are confidential and proprietary and the property of PACCAR Inc and its suppliers,
and must be kept strictly confidential pursuant to the contract licensing such access. Disclosure, publication, release or
distribution of any material found on PACCAR systems to any person other than employees with a need to know such
information is strictly prohibited. All activity on this system is monitored. If PACCAR suspects or discovers any
unauthorized activity, access may be immediately terminated without prior notification. Violators may be subject to legal
action.
© Copyright 2019 PACCAR Inc. All rights reserved. We welcome your feedback on this page. For technical questions or
concerns about this page, please contact the DealerNet Webmaster.

https://eportal.paccar.com/dealer/uspb/en/service/vehiclebulletins/vehiclefieldrepair/Pages/5... 4/3/2019