Technical Bulletin
Model(s)

Year

Eng. Code

Trans. Code

VIN Range From

VIN Range To

1999-2021

All

All

All

All

All
(except Routan)

Condition
00 18 08 November 21, 2018 2053065
Additional Safety Related Inquiry and Reporting
There is a reporting obligation in the following cases:
 Airbag/safety belt deployed, not deployed.
 General accident.
 Fire and Overheat damage.
Note:
All Volkswagen vehicles are required to follow these additional reporting requirements.
This Technical Bulletin is not covered under Warranty.

Technical Background
As the importer Volkswagen of America is obliged to monitor the vehicles and parts in the market so that safety
risks can be discovered at an early stage.
Report the following accidents/incidents:
 Accidents with personal injury or property damage and the customer or owner wants to raise claims against the
manufacture.
 Accident damage for which the customer/owner does not want to raise claims, but threatens to get in touch
with the media. The report enables the company to investigate the incident and to prepare for a publication.
 Accidents and “near miss accidents” where you as a workshop personnel feel there might be a fault in the
system.
 Non-typical defects on vehicles leading to increased safety risk in flowing traffic, stationary traffic, or in
accidents.
 Vehicle fire damage with either open flames, smoldering or overheating. Do not make a pre-analysis so that the
experts of the manufacture can conduct an unbiased analysis.
 Every form of airbag/seat tensioner deployed/not deployed, which the customer regards as faulty or for which
compensation is claimed (by the customer).
Tip:
This information MUST be reported before the repair!
Page 1 of 3
© 2018 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
Production Solution
Not applicable.

Service
Note:
Report all allegations/ incidents through the Volkswagen Technical Assistance (VTA) system. Select “Safety
Related Repair” as the Concern Type. Once a phone VTA ticket is created, please call the Volkswagen
Technician’s Helpline at 1-800-678-2389. No WEB tickets please.
Apart from the description of the customer allegation/incident and the information on demands against the
manufacturer, please send us your first damage assessment. For the inquiry, use the online functions for
attachments and diagnosis protocols for a precise description of the complaint.
The case may require further investigation by other departments prior to receiving repair direction.

When documenting the damage
include photos of the overall view of
the damage (vehicle from all sides
and close—ups of the damage or
failed component) with front airbag
deployment photos of cross member
and side member (Figure 1).
Tip:
Include all photos and extra
documentation with the repair order.

Figure 1: Attach pictures of the area, at several zoom levels, when
applicable.

Data Protection:
The display of people/persons and personal data, for example license plate, vehicle identification, billing data, are
to be prevented in issuing of pictures/photographs and videos.
It is very important to have a detailed description.

Page 2 of 3
© 2018 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
Parts Handling:
So that the damage can be established precisely as part of the product observation obligation, every case is
investigated individually by a team. As a result, damaged parts are needed for laboratory tests. These parts are
handled separately.
Retain all removed parts together as a package and by no means should an individual part be separated. The
parts will be requested through normal part procurement methods. A shipping request will be made through the
Warranty Parts Portal (WPP) on approved cases. The request may be made before a claim is filed as immediate
analysis is required in these instances.

Warranty
Information only.

Required Parts and Tools
No Special Parts required.
No Special Tools required.

Additional Information
All part and service references provided in this Technical Bulletin are subject to change and/or removal.
Always check with your Parts Dept. and Repair Manuals for the latest information.

Document Control Revision Table
Instance Number

Published Date

Version Number

Reason For Update

2052990/1

11/21/18

V001808

Original publication.

Page 3 of 3
© 2018 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.