NHTSA ID Number: 10161129
Manufacturer Communication Number: USCan-04242019
TSB/Document Date: 2019-06-10
Summary
WARRANTY MANUAL
DAIMLER TRUCKS
NORTH AMERICA
WARRANTY MANUAL
(U.S. & CANADA)
WAR406
(revised 04/24/2019)
Table of Contents
SECTION:
FOREWORD
SECTION 1:
NEW PRODUCT LIMITED WARRANTY STATEMENTS
New Vehicle Limited Warranty Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
New Powertrain Component Statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Purchaser's Exclusive Remedy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Limitation of Liability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Emission Regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Coverage Exclusions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Transfer of Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Change of Owner Address Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Product Improvement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Owner's Responsibilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
SECTION 2:
AFTERMARKET PARTS POLICY
Aftermarket Parts Programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Aftermarket Parts Limited Parts Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Purchaser's Exclusive Remedy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Limitation of Liability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Product Improvement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Air Conditioning System Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Aftermarket Parts Warranty Claim Procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Aftermarket Parts Warranty for Remanufactured Powertrain Components . . . . . . . . . . . . . . . . . . . . 34
Sales Cabs/Sales Axles/Sales Hoods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Over the Counter Aftermarket Parts Replacement Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
SECTION 3:
PRODUCT RECEIPT, STORAGE, AND REGISTRATION
Vehicle Receipt: All Makes Except TBB. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Glider and Glider Kit Accessory Boxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Vehicle Inspection Procedures: TBB Makes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
DISCLAIMER: Failure to read or distribute this information does not provide exemption from compliance with the information contained herein.
Printed versions of this manual may be out of date. Please refer to the DTNAConnect website for the most recent version.
WAR406
Revised 4/24/19
Copyright (c) Daimler Trucks
North America, LLC. All rights reserved.
Daimler Trucks
North America, LLC. is a Daimler company.
1
Warranty Manual
Vehicle Inspection Procedures: All Makes Except TBB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
STI Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Salvage of Damaged Parts: All Makes Except TBB. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Requirements/Time Limits for Transporter Claim Submittal: All Makes Except TBB . . . . . . . . . . . . . . 53
Shipped Short Items on New Vehicles: All Makes Except TBB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Specification Discrepancies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
New Vehicle PDI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Storage/Maintenance of Inactive/New Products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Warranty Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Aged Vehicle Registration and Coverage Determination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
SECTION 4:
GENERAL POLICIES
Authorized Warranty Repairs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Single Repair Period . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Verification of Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
General Exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Pre-Approval: All Makes Except Detroit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Parts -- Genuine Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Parts -- New and Unused Defective Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Parts -- Sales Cabs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Parts -- Allowance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Parts -- Handling Allowance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Parts -- Freight Charges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Labor -- Standard Repair Time (SRT). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Labor -- Administrative Time. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Labor -- Generic Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Labor -- Standard Diagnostic Time (SDT) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Labor -- Diagnostic Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Labor -- Advanced Diagnostic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Labor -- Approved Warranty Labor Rate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Labor/SRT -- Service Location Body/Paint Repairs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Labor -- Overtime (For Powertrain Component Claims Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Sublets -- Reimbursement and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Sublets -- Outside Shop Repairs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
DISCLAIMER: Failure to read or distribute this information does not provide exemption from compliance with the information contained herein.
Printed versions of this manual may be out of date. Please refer to the DTNAConnect website for the most recent version.
WAR406
Revised 4/24/19
Copyright (c) Daimler Trucks
North America, LLC. All rights reserved.
Daimler Trucks
North America, LLC. is a Daimler company.
2
Warranty Manual
Sublets -- Towing/Roadside Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Sublets -- Truck Down - Authorized Service Facility Not Available . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Paint, Corrosion, and Bodywork . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Accidents, Property Damage, Personal Injury, and Fires . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Wrecked, Totaled, or Stolen Vehicles. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Test Products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Shop Comebacks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Charging for Warrantable Repairs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Lemon Laws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Recommended Procedure for Resolving a Complaint at the Service Location Level . . . . . . . . . . . . . . 89
Customer Satisfaction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Customer Assistance Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
SECTION 5:
CLAIM PREPERATION, TRANSMISSION, AND REIMBURSEMENT
Claim Time Limits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Claim Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Claim Information and Documentation Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Claim Reimbursement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Claim Resubmittal/Appeal Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Claim Chargeback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Non-Technical Chargeback Request for Review Procedure: Non-Detroit Claims. . . . . . . . . . . . . . . . . 96
Technical Chargeback Appeal Procedure: Non-Detroit Claims . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Chargeback Procedure: TBB Claims . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Chargeback and Appeal Procedures: Detroit Claims. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
SECTION 6:
POLICIES BY COMPONENT
Part Return Disposition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Supplier Photo Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Supplier Pre-Approval Programs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Aftermarket Accessories/Modifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Air Actuated Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Air Conditioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
DISCLAIMER: Failure to read or distribute this information does not provide exemption from compliance with the information contained herein.
Printed versions of this manual may be out of date. Please refer to the DTNAConnect website for the most recent version.
WAR406
Revised 4/24/19
Copyright (c) Daimler Trucks
North America, LLC. All rights reserved.
Daimler Trucks
North America, LLC. is a Daimler company.
3
Warranty Manual
Air Springs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
All Wheel Drive Steer Axle. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Auxiliary Power Units (APU) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Axles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Bendix
Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Brakes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Bumpers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Clutches. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Compression Brake . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Drivelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Eaton
Real Time Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Electrical Parts/Wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Engines and Engine Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Fifth Wheels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Fuel Tanks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Fuel/Water Separators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Grab Handles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Heaters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Liquefied Natural Gas (LNG) Tanks and Delivery Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Mascot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Meritor
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Paint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Powernet System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Radiators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Radios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Refrigerators. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Seats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Shock Absorbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Steering Gears and Pumps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Tanks - Air . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Tires. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Transmissions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
WABCO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
DISCLAIMER: Failure to read or distribute this information does not provide exemption from compliance with the information contained herein.
Printed versions of this manual may be out of date. Please refer to the DTNAConnect website for the most recent version.
WAR406
Revised 4/24/19
Copyright (c) Daimler Trucks
North America, LLC. All rights reserved.
Daimler Trucks
North America, LLC. is a Daimler company.
4
Warranty Manual
Wheels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Wheel Chair Lifts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Windshields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Yokes (Transmission and Rear Axle) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
SECTION 7:
HANDLING AND SHIPPING OF FAILED MATERIAL
Parts Retention Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Parts Tagging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Parts Disposition Requirement Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Parts Tracking Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Service Location Request for Return of Denied Warranty Material . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Special Return Requests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Shipping Failed Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Authorized Freight Carriers and Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Powertrain Components – Shipping to a Detroit Reman Consolidation Center. . . . . . . . . . . . . . . . . 135
Vehicle Parts – Shipping to a DTNA Consolidation Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Direct Shipments: Supplier Specific – All Makes Except Detroit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Carrier
Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
SECTION 8:
CLAIM-SUPPORTING RECORDS
Customer Signature on Warranty Repairs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Repairs Added to Original Repair Order. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Off-Site Technician . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Supporting Documentation for Warranty Repairs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Vehicle Service Records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Parts Inventory Records. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Recording Warranty Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Warranty Claims Audit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
SECTION 9:
STATE, PROVINCIAL, AND FEDERAL REGULATIONS
State and Provincial Regulations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
Compliance with State, Provincial, and Federal Regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
National Traffic and Motor Vehicle Safety Act as Amended . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
DISCLAIMER: Failure to read or distribute this information does not provide exemption from compliance with the information contained herein.
Printed versions of this manual may be out of date. Please refer to the DTNAConnect website for the most recent version.
WAR406
Revised 4/24/19
Copyright (c) Daimler Trucks
North America, LLC. All rights reserved.
Daimler Trucks
North America, LLC. is a Daimler company.
5
Warranty Manual
Regulatory Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Replacement Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
Registration of Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
Odometer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
SECTION 10:
RECALL AND FIELD SERVICE CAMPAIGNS
Recall and Field Service Campaigns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Campaign Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Replacement Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Vehicle Involvement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Campaign Claim Submission . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Completion Stickers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Recall of Aftermarket Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
SECTION 11:
SPECIAL WARRANTY COVERAGES
Authorized Demonstration Programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Exclusions to Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Extended Service Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
SECTION 12:
SPECIAL WARRANTY PROGRAMS
Labor Rate Programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Auto Registration Program - All Makes Except TBB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
Customer Programs Comparison - Quick Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
DWC Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
CPWA Program - All Makes Except TBB and Detroit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
CPWA Program - TBB Dealers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
CPPRA Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
Ltd CPPRA Program - All Makes Except TBB and Detroit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
SECTION 13:
DAIMLER TRUCKS
REMARKETING (DTR) - SALES TERMS POLICIES AND USED TRUCK
COVERAGE
DTR Vehicle Receipt and Inspection, Sales Terms Policies, and Procedures. . . . . . . . . . . . . . . . . . . . 176
DTR Used Vehicle Coverage Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
DISCLAIMER: Failure to read or distribute this information does not provide exemption from compliance with the information contained herein.
Printed versions of this manual may be out of date. Please refer to the DTNAConnect website for the most recent version.
WAR406
Revised 4/24/19
Copyright (c) Daimler Trucks
North America, LLC. All rights reserved.
Daimler Trucks
North America, LLC. is a Daimler company.
6
Warranty Manual
DTR Limited Liability Warranty Coverage Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
Select Warranty Pre-Approval and Claim Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
DISCLAIMER: Failure to read or distribute this information does not provide exemption from compliance with the information contained herein.
Printed versions of this manual may be out of date. Please refer to the DTNAConnect website for the most recent version.
WAR406
Revised 4/24/19
Copyright (c) Daimler Trucks
North America, LLC. All rights reserved.
Daimler Trucks
North America, LLC. is a Daimler company.
7
DAIMLER TRUCKS
NORTH AMERICA
FOREWORD
Warranty Manual
FOREWORD
Foreword
At Daimler Trucks
North America LLC (DTNA), we believe that every customer is entitled to two (2) equally important services – one (1) from our product and the other from the firm representing that product. Each member of
the team who engineers, manufactures, sells, and services our vehicles shares in the responsibility of providing
these services.
DTNA provides the best in customer service and Warranty. The Warranty Department is a link in this chain to our
mutual customers. When you sell a new Detroit Diesel Corporation (Detroit) powertrain product or Freightliner
,
Freightliner
Custom Chassis Corporation (FCCC), Thomas Built Bus (TBB), or Western Star
vehicle, you provide the
Owner with a Warranty that states that defects in material and/or workmanship that appear during the Warranty
period will be repaired free of charge. This Warranty is printed in the applicable TBB Standard Limited Warranty
Statement, coverage sheet or parchment, or the applicable Operator’s Maintenance Manual and Owner’s Warranty Information Book presented to each new Owner when his or her vehicle is delivered.
THE WARRANTY MANUAL IS SPECIFICALLY REFERRED TO IN THE COMPANY AGREEMENT AS SETTING FORTH THE
SERVICE LOCATION’S RESPONSIBILITIES.
This manual covers the provisions and procedures under which Authorized Service Facilities will be reimbursed for
warranty-related work on products, parts, and accessories manufactured or supplied by DTNA. DTNA recommends that all relevant personnel familiarize themselves with the contents of this manual. Refer to this Warranty
Manual often to ensure that all warranty-related procedures are followed and requirements are met. THE WARRANTY MANUAL IS ACCESSIBLE ON DTNACONNECT, MAKING IT READILY AVAILABLE FOR REFERENCE FOR EVERYONE IN THE ORGANIZATION WHO PROVIDES OR ADMINISTERS WARRANTY SERVICE.
When using this manual, unless stated otherwise, be aware that:
•
•
•
Terminology (e.g., product, vehicle, unit, powertrain component, engine, axle, transmission, etc.) refers
to DTNA products
“Powertrain components” collectively refers to Detroit’s suite of products
When referring to a non-DTNA product, the brand will be noted in the text (e.g., Cummins
engine)
The material in this manual is confidential and intended solely for personnel who handle customer service and
warranty-related claims. The provisions of this manual supersede all prior written or verbal instruction on Warranty procedures; this manual should be reviewed in its entirety as all recent changes have been incorporated and
clarification added for the terms and conditions for the policies detailed within. DTNA reserves the right, at any
time, to change any or all of the provisions of the manual upon written notice to the service network.
The Warranty program must be based on fair and expert handling of Owner problems, including transient Owners
who deserve the same level of customer service as local Owners. As the service location responsible for this
important phase of our business, you must protect the interest of all concerned – the Owner, the manufacturer,
DTNA, and yourself.
A thorough understanding of this Warranty Manual and proper application of its provisions by all employees who
meet and service product Owners is essential to successful service location/Owner relationships – relationships
that will ensure that each new owner returns to an Authorized DTNA Service Location not only for Warranty and
maintenance services, but also for his or her next new vehicle.
Our goal is simple – doing it right and ensuring customer satisfaction!
Daimler Trucks
North America LLC
Warranty Department
DISCLAIMER: Failure to read or distribute this information does not provide exemption from compliance with the information contained herein.
Printed versions of this manual may be out of date. Please refer to the DTNAConnect website for the most recent version.
WAR406
Revised 4/24/19
Copyright (c) Daimler Trucks
North America, LLC. All rights reserved.
Daimler Trucks
North America, LLC. is a Daimler company.
9
DAIMLER TRUCKS
NORTH AMERICA
SECTION 1
NEW PRODUCT LIMITED WARRANTY STATEMENTS
Warranty Manual
NEW PRODUCT LIMITED WARRANTY STATEMENTS
New Vehicle Limited Warranty Statement
New Product Limited Warranty Statements
The following section outlines standard Limited Warranty (Warranty) statements for all new Daimler Trucks
North
America LLC (DTNA; Company) products sold by DTNA and domiciled in the USA (50 states and Washington, D.C.)
and Canada. As necessary, information below may be divided by DTNA product type (vehicle and powertrain components); this information is also included in the applicable Owner’s Warranty Information Booklet.
Based on a product’s specifications, Warranty coverage varies. For product-specific coverage information (time/
distance amounts and component descriptions), enter a product serial number or vehicle identification number
(VIN) on the Coverage Information screen in the Online Warranty Link (OWL). General time/distance amounts and
coverage descriptions are available by DTNA brand at DTNAConnect > Warranty Lit > Other Warranty Documents >
Coverages.
1.1 New Vehicle Limited Warranty Statement
Under this New Vehicle Limited Warranty, DTNA warrants that each new vehicle will be free from defects in material and workmanship that occur under normal use within the applicable Warranty period, subject to certain limitations and exclusions as specified in this document.
This Limited Warranty applies only to new vehicles sold by an Authorized DTNA Service Location or ordered
directly from DTNA; vehicles sold at auction or as a result of repossession retain the Warranty coverage from the
original in-service date or factory invoice date if the vehicle has not been warranty registered.
DTNA reserves the right to reduce or remove coverage on vehicles in salvage condition.
This Warranty covers all components and parts unless specifically covered by other warranties or otherwise
excluded by this document.
1.2 New Powertrain Component Statements
Engine components are covered by two types of warranties, the standard Limited Warranty and the Emission Control Systems Warranty, a requirement of the U.S. (Federal) Clean Air Act and Canada Motor Vehicle Safety Act.
Axle and transmission components are covered by the standard Limited Warranty.
New Powertrain Component Limited Warranty
The New Product Limited Warranty covers product repairs to correct any malfunction occurring during the Warranty period resulting from defects in material or workmanship. This Limited Warranty applies to the first retail
purchaser and subsequent retail owners during the applicable Warranty period of new powertrain components
manufactured by Detroit Diesel and/or supplied by Detroit Diesel or Detroit Diesel of Canada Limited (all which
are collectively referred to as Detroit), subject to certain limitations and exclusions as specified in this document.
The Warranty period begins on the date the product is delivered to the first retail purchaser or put in use prior to
sale at retail, whichever occurs first, and ends at the specified time or distance limits.
The cost of service supplies which are not reusable due to needed repairs is covered by this Warranty. Reasonable
towing costs to the nearest authorized service facility are covered when due to warrantable failure, the powertrain component is either inoperable, cannot be safely operated, or continued operation would cause further
damage to the product. Detroit will pay reasonable travel expenses for the repairing mechanic to travel to and
from the repair site.
DISCLAIMER: Failure to read or distribute this information does not provide exemption from compliance with the information contained herein.
Printed versions of this manual may be out of date. Please refer to the DTNAConnect website for the most recent version.
WAR406
Revised 4/24/19
Copyright (c) Daimler Trucks
North America, LLC. All rights reserved.
Daimler Trucks
North America, LLC. is a Daimler company.
11
Warranty Manual
NEW PRODUCT LIMITED WARRANTY STATEMENTS
Limitations
Engine Major Component Warranty Coverage
Engine major component(s) are covered 100%, which includes the cost to repair or replace only the failed major
component. Engine major components include cylinder block/head casting, crankshaft, camshaft, main bearing
bolts, flywheel housing, connecting rod assemblies, oil cooler housing, water pump housing, and air inlet housing.
DTNA will pay for the cost of any major component which is progressively damaged by the failure of another
major component during the Warranty period. Review the new engine Warranty parchment for specific coverages.
Engines used in the on-highway application carry longer coverage on major components:
•
MBE4000, Series 60, DD13, DD15, DD16 diesel fueled engines in on-highway applications (on-highway
refers to a truck or coach designed and used to carry passengers and/or cargo, primarily on streets or
paved highways)
Emission Control Systems Warranty
For detailed information about product compliance with U.S. and Canadian law regarding design, build, and
equipment, see the Emission Regulations section. Please note that emission-related components no longer covered under the Limited Warranty described above may still be covered under the Emission Control Systems Warranty.
Certified Engines and Engine Parts
The Warranty period shall begin on the date the vehicle is delivered to the first retail purchaser or, if the vehicle is
first placed in service as a demonstrator prior to sale at retail, on the date the vehicle is first placed in such service.
Emission related defects in the genuine Company components listed in the Emission Regulations section, including reasonable related diagnostic costs, are covered by this Warranty.
Covered components and component terminology varies from engine to engine. Some scheduled maintenance is
required (refer to the Owner’s Emission Control Maintenance Service Chart which is included in the Warranty
Information booklet). Please check the specific Warranty Information Booklet to determine which components
are covered by the emissions control systems warranty.
Service Locations should refer to the applicable Engine Warranty Information booklet to determine if a particular
component is covered by the Emission Control Systems Warranty, as the components covered differ on each
engine type as well as from year to year.
1.3 Limitations
This Warranty does not apply to products that are sold or domiciled outside of the United States (50 states and
Washington, D.C.) or Canada.
This Warranty does not apply to non-Detroit engines, Allison transmissions, tires, or other components or parts
that are not manufactured by Company and that are warranted directly by their respective manufacturers. Progressive damage caused by these manufacturers’ components to any other parts including, but not limited to,
parts installed by Company is excluded from Company warranty coverage. With respect to the foregoing, Company makes no Warranty whether express, implied, statutory or otherwise including, but not limited to, parts
installed by Company is excluded from Company Warranty coverage. With respect to the foregoing, Company
makes no Warranty whether express, implied, statutory, or otherwise including, but not limited to, any Warranty
of merchantability or fitness for a particular purpose.
DISCLAIMER: Failure to read or distribute this information does not provide exemption from compliance with the information contained herein.
Printed versions of this manual may be out of date. Please refer to the DTNAConnect website for the most recent version.
WAR406
Revised 4/24/19
Copyright (c) Daimler Trucks
North America, LLC. All rights reserved.
Daimler Trucks
North America, LLC. is a Daimler company.
12
Warranty Manual
NEW PRODUCT LIMITED WARRANTY STATEMENTS
Purchaser's Exclusive Remedy
THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES OF ANY KIND WHETHER WRITTEN, ORAL,
OR IMPLIED INCLUDING, BUT NOT LIMITED TO ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THIS WARRANTY SPECIFICALLY EXCLUDES ANY OTHER WARRANTIES OR CONDITIONS PROVIDED
FOR BY LAW, WHETHER STATUTORY OR OTHERWISE.
COMPANY’S SOLE OBLIGATION UNDER THIS WARRANTY SHALL BE TO REPAIR OR REPLACE, IN COMPANY'S SOLE
DISCRETION, ANY DEFECTIVE COMPONENT OR PART. SUCH REPAIR OR REPLACEMENT SHALL BE WITHOUT COST
TO PURCHASER WHEN PERFORMED WITHIN THE APPLICABLE WARRANTY PERIOD (TIME, DISTANCE, OR HOUR
LIMIT, WHICHEVER OCCURS FIRST).
Purchaser must notify Company, within the applicable Warranty period, of any failure of the product to comply
with this Warranty and Purchaser must, at Purchaser's expense, promptly return the unit to an Authorized Service
Facility for inspection and repair or replacement of any defect in material or workmanship occurring within the
applicable Warranty period. During New Product coverage, Warranty reimbursement will not be paid on repairs
performed by customers on their own vehicles without a current Customer Performed Warranty Agreement
(CPWA).
The product must be maintained and serviced according to the prescribed schedules outlined in the Driver’s/
Operator's and Maintenance Manuals. Receipted bills and other evidence showing that required maintenance
and service have been performed are required by Company as a condition of this Warranty.
After the Company‘s obligations under this Warranty expire, all liabilities of Company to Purchaser under this
Warranty shall terminate. Repairs made under this Warranty do not constitute an extension of the original Warranty period for the vehicle or for any specific component or part.
To the extent that any provision of this Warranty contravenes the law of any jurisdiction, such provision shall be
inapplicable in such jurisdiction, and the remainder of the Warranty shall not be affected.
1.4 Purchaser's Exclusive Remedy
THIS WARRANTY SHALL BE THE PURCHASER'S SOLE AND EXCLUSIVE REMEDY AGAINST COMPANY, WHETHER IN
CONTRACT, UNDER STATUTE (INCLUDING STATUTORY PROVISIONS AS TO CONDITIONS AS TO QUALITY OR FITNESS
FOR ANY PARTICULAR PURPOSE OF GOODS SUPPLIED PURSUANT TO THE CONTRACT OF SALE), WARRANTY, TORT,
STRICT LIABILITY, OR ANY OTHER LEGAL THEORY.
1.5 Limitation of Liability
COMPANY'S LIABILITY UNDER THIS WARRANTY IS LIMITED TO THE COST TO REPAIR OR REPLACE, IN COMPANY’S
SOLE DISCRETION, THE DEFECTIVE COMPONENT OR PART THAT IN NO EVENT SHALL EXCEED THE FAIR MARKET
VALUE OF THE PRODUCT AT THE TIME THE DEFECT IS DISCOVERED.
IN NO EVENT SHALL COMPANY BE LIABLE FOR SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES
INCLUDING, BUT NOT LIMITED TO, INJURIES TO PERSONS OR DAMAGE TO PROPERTY, LOSS OF PROFITS OR ANTICIPATED PROFITS, OR LOSS OF PRODUCT USE.
1.6 Emission Regulations
Vehicles and engines are designed, built, and equipped so as to conform, at the time of sale, with applicable regulations of the U.S. (Federal) Environmental Protection Agency (EPA), Emission Regulations under the Canada
Motor Vehicle Safety Act in Canada, and the California Air Resources Board. Engines and vehicles are free from
defects in material and workmanship which cause the engine to fail to conform with those regulations for the
Warranty period. The Warranty period is 100,000 miles or five (5) years of engine operation, whichever occurs
DISCLAIMER: Failure to read or distribute this information does not provide exemption from compliance with the information contained herein.
Printed versions of this manual may be out of date. Please refer to the DTNAConnect website for the most recent version.
WAR406
Revised 4/24/19
Copyright (c) Daimler Trucks
North America, LLC. All rights reserved.
Daimler Trucks
North America, LLC. is a Daimler company.
13
Warranty Manual
NEW PRODUCT LIMITED WARRANTY STATEMENTS
Emission Regulations
first, or the New Product Warranty, if the product warranty is longer for all emission-related components except
tires and 24,000 miles or two (2) years, whichever occurs first, for the tires.
The Warranty obligations are not dependent upon the use of any particular brand of replacement parts. The
Owner may elect to use non-Genuine Company Parts for replacement purposes. Use of replacement parts which
are not of equivalent quality may impair the effectiveness of emission control systems. If other than Genuine
Company Parts are used for maintenance replacements or for the repair of components affecting emission controls, the Owner should assure himself/herself that such parts are warranted by their manufacturer to be equivalent to Genuine Company Parts in performance and durability.
Conditions resulting from tampering, misuse, improper adjustments, alteration, accident, failure to use recommended fuel or non-performance of required maintenance services are not covered.
Warranted Components
Unless otherwise noted, the Warranty period is 5 years/100,000 miles, whichever occurs first, or the New Product Warranty, if the product Warranty is longer for all emission-related components except tires.
Diesel Emission 2010
Gasoline
Evaporative
Emission 20112
DTNA
Installed3
DTNA Installed
Components1
Detroit
Engine
Greenhouse Gas
(GHG) 14/17
Detroit
Engine
DTNA
Installed4
Aerodynamic Roof Fairings
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TSB/Document ID: USCan-04242019
Replacement Service Bulletin Number:
MFR Communication Date: 2019-04-30
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Communication Type: Service Bulletin/Repair Instructions
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