ATTENTION: Dealer Principal, Warranty Manager, Service
Manager, Parts Manager
Freightliner Dealers – U.S. and Canada
Western Star and Sterling Dealers – U.S. and Canada
FCCC Dealers – U.S. and Canada
Direct Warranty Customers – U.S. and Canada
Export Distributors

REF #:

Daimler Trucks North America LLC
WARRANTY CAMPAIGNS DEPARTMENT
P.O. Box 4090
800-547-0712
Portland, Oregon 97208-4090

ICI19-023

Effective:

04/25/19

Release:

04/25/19

If you have questions
about this Letter, please
submit your inquiry on the
Web using the WSC Link
on DTNAConnect

SUBJECT: SF566 – ECM Shipping Address Change
This letter is to inform you that Power Solutions International’s ECM shipping location has moved. The new
address is:
Power Solutions International
6450 Muirfield Dr.
Hanover Park, IL 60133
Attn: Mike Kacen in Service
Please use this address in replace of the address located in the campaign bulletin:
- Removed Parts section, page 1
- Step 8 of the work instructions, page 5
- Return Shipment Form, page 7

If you have questions or need further information, contact the Warranty Campaigns Department by
submitting an inquiry through the WSC Link on DTNAConnect.

The information contained in this letter supercedes and supplements any related policies and procedures in any previously
released bulletins, the Warranty Manual, and/or previously released letters. Failure to read or distribute this letter will not
exempt addressees from compliance with the information contained herein.

Page 1 of 1

Daimler Trucks
North America LLC

Field Service Campaign

May 2018
SF566A

Subject: FCCC S2G Reverse on Grade Programming
Models Affected: Specific Freightliner Custom Chassis S2G chassis manufactured January 26, 2012, through December 5, 2017,
and equipped with an 8.0L LPG engine.
NOTE: The ECM will be removed, shipped to the manufacturer for reprogramming, and shipped back to
the dealer for reinstallation. Please plan for the customer to leave their vehicle for 48 to 72 hours to
accommodate the shipping time.
NOTE: A Return Shipment form and a Reason for Return form are located at the end of the work
instructions, and are REQUIRED for this repair. Please print out both forms prior to beginning work and
fill in all blank spaces.

General Information
Daimler Trucks North America LLC, on behalf of its wholly owned subsidiary, Freightliner Custom Chassis
Corporation, is initiating Field Service Campaign SF566A to modify the vehicles mentioned above.
Certain S2G chassis equipped with an 8.0L LPG engine may have low torque when backing up steep grades
when fully loaded.
The engine control module (ECM) will be reprogrammed.
There are approximately 871 vehicles involved.
Additional Repairs
Dealers must complete all outstanding field service campaigns prior to the sale or delivery of a vehicle. A
Dealer will be liable for any progressive damage that results from its failure to complete campaigns before sale
or delivery of a vehicle.
Owners may be liable for any progressive damage that results from failure to complete campaigns within a
reasonable time after receiving notification.
Please contact Warranty Campaigns for consideration of additional charges prior to performing the repair.

Work Instructions
Please refer to the attached work instructions. Prior to performing the campaign, check the vehicle for a
completion sticker (Form WAR261).

Replacement Parts
There are no replacements parts for this repair.
If our records show your dealership has ordered any vehicle(s) involved in campaign SF566A, a list of the
customers and vehicle identification numbers will be available on DTNAConnect.com.

Removed Parts
Ship the Engine Control Module (ECM) part Next Day Air for reprogramming to Power Solutions International:
Power Solutions International
1465 Hamilton Parkway
Itasca, IL 60143
Attn: Mike Kacen in Service

Page 1

Daimler Trucks
North America LLC

Field Service Campaign

May 2018
SF566A

Labor Allowance
Table 1 - Labor Allowance
Campaign
Number

Procedure

Time Allowed
(hours)

SRT Code

Corrective Action

SF566A

Remove, package, and reinstall ECM

0.4

996-F017A

12-Repair Recall/Campaign

Table 1

IMPORTANT: When the campaign has been completed, locate the base completion label in the appropriate location on the vehicle, and attach the gray completion sticker provided in the field service kit (Form WAR261). If
the vehicle does not have a base completion label, clean a spot on the appropriate location of the vehicle and
first attach the base completion label (Form WAR259). If a field service kit is not required or there is no completion sticker in the kit, write the campaign number on a blank sticker and attach it to the base completion label.

Claims for Credit
NOTE: A Return Shipment form and a Reason for Return form are located at the end of the work
instructions, and are REQUIRED for this repair. Please print out both forms prior to beginning work and
fill in all blank spaces.
You will be reimbursed for your parts, labor, and handling (landed cost for Export Distributors) by submitting
your claim through the Warranty system within 30 days of completing this campaign. Please reference the
following information in OWL:
• Claim type is Field Service Campaign.
• In the Campaign field, enter the campaign number and appropriate group (SF566-A).
• In the Primary Failed Part field, enter 25-SF566-000.
• In the Labor section, enter the appropriate SRT from the Labor Allowance Table. Administrative time will
be included automatically as SRT 939-6010A for 0.3 hours.
• In the Other Charges section, you may include freight for shipping the ECM to Power Solutions International. Please attach freight invoice.
• The VMRS Component Code is 045-021-003 and the Cause Code is A1 - Campaign.
• This Field Service Campaign will terminate on May 31, 2019. Dealers will be notified of any changes to
the termination date via Important Campaign Information Letter posted on DTNAConnect.com.
IMPORTANT: OWL must be viewed prior to beginning work to ensure the vehicle is involved and the campaign
has not previously been completed. Also, check for a completion sticker before beginning work.
All claims must be submitted within 30 days of the repair and within 30 days of the termination date of the
campaign. U.S. and Canadian Dealers: All excess inventory to be returned to the PDC following the conclusion
of the campaign must be returned in resaleable condition to the Memphis PDC within 90 days from the
termination date. Please submit a PAR to request return to the Memphis PDC. (Canadian dealers should return
the kits to their facing PDC.) Export Distributors: Excess inventory is not returnable.
For questions, U.S. and Canadian dealers, contact the Warranty Campaigns Department via Web inquiry at
DTNAConnect.com / WSC, or the Customer Assistance Center at (800) 385-4357, after normal business hours,
if you have any questions or need additional information. Export distributors submit a Web inquiry or contact
your International Service Manager.

Page 2

Daimler Trucks
North America LLC

Field Service Campaign

May 2018
SF566A

Copy of Notice to Owners
Subject: FCCC S2G Reverse on Grade Programming
Daimler Trucks North America LLC, on behalf of its wholly owned subsidiary, Freightliner Custom Chassis
Corporation, is initiating Field Service Campaign SF566A to modify specific Freightliner Custom Chassis S2G
chassis manufactured January 26, 2012, through December 5, 2017, and equipped with an 8.0L LPG engine.
Certain S2G chassis equipped with an 8.0L LPG engine may have low torque when backing up steep grades
when fully loaded.
The engine control module (ECM) will be reprogrammed.
There are approximately 871 vehicles involved.
NOTE: The ECM will be removed, shipped to the manufacturer for reprogramming, and shipped back to
the dealer for reinstallation. Please plan to leave your vehicle for 48 to 72 hours to accommodate the
shipping time.
Please contact an authorized Daimler Trucks North America dealer to arrange to have the campaign performed.
To locate an authorized dealer, go to www.Daimler-TrucksNorthAmerica.com. On the menu tab, select
“Contact,” scroll down to “Find a Dealer,” and select the appropriate brand. Due to shipping times of the ECM,
the campaign will take approximately 48 to 72 hours and will be performed at no charge to you.
This Field Service Campaign will terminate on May 31, 2019. Please make sure the campaign is completed
prior to this date. Work completed after this date will be done at the customer’s expense.
As stated in the terms of your express limited warranty, Daimler Trucks North America LLC will not pay for any
damage caused by failure to properly maintain your vehicle. Daimler Trucks North America LLC considers the
work necessary under this campaign to be proper maintenance and will, therefore, not pay for any damage to
your vehicle caused by your failure to have the repairs that are the subject of this campaign performed in a
reasonable time.
Contact the Warranty Campaigns Department at (800) 547-0712, from 7:00 a.m. to 4:00 p.m. Pacific Time,
Monday through Friday, e-mail address [email protected], or the Customer Assistance
Center at (800) 385-4357, after normal business hours, if you have any questions or need additional
information.

WARRANTY CAMPAIGNS DEPARTMENT
Enclosure

Page 3

Daimler Trucks
North America LLC

Field Service Campaign

May 2018
SF566A

Work Instructions
Subject: FCCC S2G Reverse on Grade Programming
Models Affected: Specific Freightliner Custom Chassis S2G chassis manufactured January 26, 2012, through December 5, 2017,
and equipped with an 8.0L LPG engine.
NOTE: The ECM will be removed, shipped to the manufacturer for reprogramming, and shipped back to the
dealer for reinstallation. Please plan for the customer to leave their vehicle for 48 to 72 hours to
accommodate the shipping time.
NOTE: A Return Shipment form and a Reason for Return form are located at the end of the work
instructions, and are REQUIRED for this repair. Please print out both forms prior to beginning work and
fill in all blank spaces.

ECM Removal
1.

Inspect the base label (Form WAR259) for a campaign completion sticker for SF566 (Form WAR261). If a
sticker is present for campaign SF566, no work is needed. If there is no sticker, proceed with the steps
below.

2.

Park the vehicle on a level surface, shut down the engine, and set the parking brake. Chock the tires.

3.

If not already done, print out the Return Shipment form and Reason for Return form located at the end of
the work instructions, and fill in all blanks during the repair.

4.

Turn the ignition to the ’ON’ position and write down the odometer reading on the shipment form, then turn
the ignition to the ’OFF’ position.

5.

Remove the engine control module (ECM). See Fig. 1.
5.1

Disconnect the three electrical connectors at the ECM. See Fig. 2, Item 1.

5.2

Remove the three mounting bolts that attach the ECM to the top of the intake manifold and set the
bolts aside. See Fig. 2, Item 2.

1. Engine Control Module (ECM)
Fig. 1, Location of the ECM

1. Electrical Connectors
2. Mounting Bolts
Fig. 2, Disconnecting the ECM

Page 4

Daimler Trucks
North America LLC

Field Service Campaign

May 2018
SF566A
IMPORTANT: The return shipment form must be completely filled out. Do not leave any items blank.
6.

Fill in any remaining blank items on the return shipment form and include it with the ECM for shipment to
Power Solutions International (PSI). Ensure that the ECM is properly packed to avoid damage during shipment.

7.

Securely tape the Reason for Return form to the outside of the package.

8.

Ship the package Next Day Air to Power Solutions International at:
Power Solutions International
1465 Hamilton Parkway
Itasca, IL 60143
Attn: Mike Kacen in Service
Depending on the time of day the ECM is received at PSI, it will be a next day turnaround for the enhancements and return shipment.

You may include the cost of the ECM shipment to PSI on your campaign claims

ECM Installation
When the ECM is returned, perform the installation steps below.
1.

Install the ECM.
1.1

Using the three mounting bolts, install the ECM. Tighten the bolts 106 lbf·in (1198 N·cm). See Fig. 2,
Item 2.

1.2

Connect the three electrical connectors at the ECM. See Fig. 2, Item 1.

2.

Start the engine and verify that no warning lamps or messages are activated.

3.

Clean a spot on the base label (Form WAR259) and attach a campaign completion sticker for SF566
(Form WAR261) to indicate the work has been completed.

Page 5

Daimler Trucks
North America LLC

Field Service Campaign

May 2018
SF566A

Return Shipment Form
IMPORTANT: The shipment form must be completely filled out and included inside the shipment package with
the packing slip. Do not leave any items blank.
DEALER RETURN ADDRESS
Dealership Name:__________________________________________________________________________
Ship To Address:_________________________________________________________________________
City:________________________________________________________________________________________
State, Zip Code:____________________________________________________________________________
Attention:____________________________________________________________________________________
VIN:_________________________________________________________________________________________
Odometer Reading:___________________________________________________Date:_________________
Repair Order Number:_______________________________________________________________________
Reason for Return—Reverse Grade Torque Enhancement
Ship the engine control module (ECM), Next Day Air to:
Power Solutions International
1465 Hamilton Parkway
Itasca, IL 60143
Attn: Mike Kacen in Service

Page 6

Daimler Trucks
North America LLC
May 2018
SF566A

Page 7

Field Service Campaign