VOLKSWAGEN DEALER COMMUNICATION
Takata Reminder Mailing – New York DMV / Safety Recalls 69Q8, 69Q9, 69Y5
This notice is for: 
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Date:
Mailing Information:

Dealer Principal
General Manager
Sales Managers

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Service Manager
Parts Manager
Service Consultant

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Warranty Administrator
Technicians

May 21, 2019
In conjunction with the New York Department of Motor Vehicles, Volkswagen will be
sending Takata airbag recall reminder notices to approximately 11,500 Volkswagen
owners in the state of New York on May 23, 2019.
A copy of the owner notification is attached for your reference.
Please make every effort to quickly schedule owners who contact your dealership for a
repair appointment.

Parts Department: Parts are available.
Please coordinate with your service department to ensure that parts are on hand to
support all scheduled appointments.
Notes:

IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new
motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by
this notification under a sale or lease until the defect or noncompliance is remedied. By law,
dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an
applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor
vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in
their inventory which are involved in a safety or compliance recall until the defect has been
remedied.

-END OF MESSAGE-

Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require
additional assistance. Direct press inquiries to Volkswagen Public Relations.
Volkswagen Customer Protection

NY_DMV_VW_DLR

WHAT YOU NEED TO KNOW

[Month Year]
[Customer Name]
[Street Address]
[City, ST Zip]



Your vehicle has an urgent airbag recall.



The airbag could injure or even kill you and your
passengers.



The repair is FREE at any Volkswagen-authorized
dealer.



Visit www.vw.com/find-a-dealer/ to find your
nearest dealer and make an appointment.
Or, call 800-893-5298.

URGENT AIRBAG SAFETY RECALL: IMMEDIATE ACTION REQUIRED!
This notice applies to a vehicle registered in your name: [VIN]
Dear [NAME]:
The Department of Motor Vehicles (DMV) is contacting you personally because your Volkswagen has a recalled
airbag that could kill or seriously injure you and your passengers.
The DMV has received information from Volkswagen that the vehicle that is currently registered in your name
with the Vehicle Identification Number [VIN] has been recalled. If the airbag deploys, in some cases, a part
within the airbag may explode and spray sharp metal fragments or shrapnel toward you and your passengers.
According to records from Volkswagen, your vehicle has not been repaired yet. The potentially lifesaving
repair is FREE and parts are available now. Please immediately call a Volkswagen dealer for more
information or to schedule a FREE repair.
IF YOU NO LONGER OWN THIS VEHICLE: DISREGARD THIS LETTER

CALL

Please encourage your family and friends to check for vehicle safety recalls using their VIN at
www.NHTSA.gov/recalls or www.airbagrecall.com. You and your family’s safety on New York roadways is
our top priority.
Please act NOW to protect yourself and your passengers.
If you believe that Volkswagen or your Volkswagen retailer is unable to remedy the defect without charge within a reasonable time, you may submit a complaint to the
Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, DC 20590, or you may call the toll-free Vehicle Safety Hot Line at 1–
888-327-4236 (TTY: 1-800-424-9153), or go to NHTSA.gov. In cooperation with the New York DMV, the cost of this letter was paid for by Volkswagen. Taxpayer dollars were not used.

LO QUE DEBE SABER

[Month Year]
[Customer Name]
[Street Address]
[City, ST Zip]



Su vehículo tiene una campaña de llamada a revisión
urgente para la bolsa de aire.



La bolsa de aire podría lesionar o incluso matar a sus
pasajeros y a usted mismo.



La reparación es GRATUITA en cualquier concesionario
Volkswagen autorizado.



Visite www.vw.com/find-a-dealer/ para buscar el
concesionario más cercano y concertar una cita.
O llame al 800-893-5298.

URGENTE CAMPAÑA DE LLAMADA A REVISIÓN POR MOTIVOS DE SEGURIDAD CON
RELACIÓN A LA BOLSA DE AIRE: SE REQUIERE ACCIÓN INMEDIATA
Este aviso se aplica a un vehículo registrado a su nombre: [VIN]
Estimado [NAME],
El Departamento de Vehículos Motorizados (DMV) lo contacta personalmente porque la bolsa de aire de su Volkswagen, que está
incluida en una campaña de llamada a revisión, podría matarlo o lesionarlo seriamente a usted y a sus pasajeros.
El DMV ha recibido información de Volkswagen que indica que el vehículo actualmente registrado a su nombre con el número de
identificación del vehículo [VIN] ha sido incluido en una campaña de llamada a revisión. Si la bolsa de aire se despliega, en
algunos casos, una pieza dentro de la bolsa puede explotar y diseminar filosos fragmentos o esquirlas de metal hacia su persona
y la de sus pasajeros.
De acuerdo con los registros de Volkswagen, su vehículo no ha sido reparado aún. Esta reparación, que potencialmente podría
salvar vidas, es GRATUITA y los repuestos están disponibles en este momento. Por favor, llame inmediatamente a un
concesionario Volkswagen para solicitar más información o para programar una reparación GRATUITA.
¿QUÉ SUCEDE SI YA NO ES PROPIETARIO DE ESTE VEHÍCULO? IGNORE ESTA CARTA

¿Qué debe hacer?

Comuníquese inmediatamente con un concesionario Volkswagen para programar una
reparación GRATUITA.
Visite www.vw.com/find-a-dealer o llame al 800-893-5298 para encontrar el
concesionario Volkswagen más cercano.

Si cree haber cumplido con lo solicitado en esta campaña de llamada a revisión, visite
www.NHTSA.gov/recalls o www.airbagrecall.com e ingrese el VIN de su vehículo
para verificar y asegurarse de que no se hayan emitido otros avisos de campañas de
llamada a revisión para su vehículo.

LLAME
PARA
OBTENER
UNA
REPARACIÓN
GRATUITA

INGRESAR SU VIN

Aliente a sus familiares y amigos a verificar la existencia de campañas de llamada a revisión por motivos de seguridad para sus
vehículos por medio de su VIN en www.NHTSA.gov/recalls o www.airbagrecall.com. Su seguridad y la de su familia en las
carreteras de Nueva York es nuestra máxima prioridad.
Tome cartas en el asunto AHORA para proteger su seguridad y la de sus pasajeros.
If you believe that Volkswagen or your Volkswagen retailer is unable to remedy the defect without charge within a reasonable time, you may submit a complaint to the
Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, DC 20590, or you may call the toll-free Vehicle Safety Hot Line at 1–
888-327-4236 (TTY: 1-800-424-9153), or go to NHTSA.gov. In cooperation with the New York DMV, the cost of this letter was paid for by Volkswagen. Taxpayer dollars were not used.