TIS Service Bulletin

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SI B01 03 19
Warranties

April 2019
Technical Service

N63T ENGINE - REAR MONITORING OXYGEN (O2) SENSORS:
LIMITED WARRANTY EXTENSION TO 10 YEARS/120,000 MILES
MODEL
F01 (750i Sedan)
(N63T Engine) Model
Year 2014 produced
7/01/2013 to
6/27/2014

F01 (750i xDrive
Sedan) (N63T Engine)
Model Year 2014
produced 7/03/2014 to
6/25/2014

F02 (750Li Sedan)
(N63T Engine) Model
Year 2014 produced
7/01/2013 to 6/26/2014

F02 (750Li xDrive
Sedan) (N63T Engine)
Model Year 2014
produced 7/01/2013 to
6/27/2014

F06 (650i Gran
Coupe) (N63T
Engine) Model Year
2014 produced
3/1/2013 to 2/27/2014

F06 (650i xDrive Gran
Coupe) (N63T Engine)
Model Year 2014
produced 3/1/2013 to
2/26/2014

F07 (550i Gran
Turismo) (N63T
Engine) Model Year
2014 produced
8/8/2013 to 6/13/14

F07 (550i xDrive Gran
Turismo) (N63T Engine)
Model Year 2014
produced 8/19/2013 to
6/20/2014

F12 (650i Convertible)
(N63T Engine) Model
Year 2014 produced
3/1/2013 to 2/26/2014

F12 (650i xDrive
Convertible) (N63T
Engine) Model Year
2014 produced 3/1/2013
to 2/26/2014

F10 (550i xDrive
F10 (550i Sedan)
Sedan) (N63T Engine)
(N63T Engine) Model
Model Year 2014
Year 2014 produced
produced 7/24/2013 to
7/1/2013 to 6/30/2014
6/23/2014
F13 (650i xDrive
F13 (650i Coupe)
Coupe) (N63T Engine)
(N63T Engine) Model
Model Year 2014
Year 2014 produced
produced 3/1/2013 to
3/4/2013 to 2/27/2014
2/26/2014

Note: The Model information above is for informational purposes only, it is not the only deciding
factor.

ELIGIBLE VEHICLES
To assist you in identifying those vehicles that have this component-specific extended limited warranty
coverage, the DCSnet Warranty Vehicle Inquiry has been updated with the VIN and Component-specific
Vehicle Comment shown below:

Please see SI B01 03 19 (DC 11 78 90 05 00). For this vehicle, the Rear Monitoring Oxygen
(O2) Sensors limited warranty for defects in materials or workmanship has been extended to
10 year/120,000 mile as determined from the original in-service date. This coverage is subject
to the same vehicle eligibility requirements, limitations, and exclusions that apply to the
BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks.
Note: Before performing a repair and submitting a claim, first confirm that the vehicle has the above Notice of
Limited Warranty Extension in the DCSnet Warranty Inquiry Vehicle Comments section.
If you have ELW eligibility and/or coverage questions, please contact the Warranty department through IDS by

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selecting Coverage, Policy, Coding Questions and Mileage Corrections prior to performing any repair.

INFORMATION
For the eligible vehicles, BMW of North America, LLC (BMW NA) is extending the limited warranty for the
vehicle’s Rear Monitoring Oxygen (O2) Sensors to:


10 years/120,000 miles as determined by the vehicle’s original in-service date





This component-specific limited warranty extension applies to
defects in materials or workmanship.
This coverage is subject to the same vehicle eligibility
requirements, limitations, and exclusions that apply to the
BMW New Vehicle Limited Warranty for Passenger Cars and
Light Trucks.

Note: This bulletin is notice of a limited warranty extension. This is NOT a notice of a Recall or
Service Action.
There is no immediate repair required unless the BMW vehicle is currently experiencing this problem.
Customer Notification Letter
Even though this is NOT a Recall, BMW NA will be sending VIN-specific customer notification letters in a
phased release.

SITUATION
The malfunction indicator lamp (MIL) lights up, after performing the Vehicle Test diagnosis, fault(s) relating to
the rear monitoring oxygen sensor(s) may be recorded in the DME fault memory.
Refer to ATTACHMENT 1

CORRECTION
If the above-mentioned fault memory entries are stored, perform the related ISTA diagnosis test plans. If and as
the diagnosis test plan instructs, replace the affected rear monitoring oxygen (O2) sensor(s).
Additionally, any repairs to address other stored rear monitoring oxygen (O2) sensor(s) faults which require the
replacement the of failed rear monitoring oxygen (O2) sensor(s) are also covered under the terms of this
component extended time and mileage coverage that is described in this bulletin.

PARTS INFORMATION
Note: Please refer to the Electronic Parts Catalog (ETK/EPC), using the customer’s VIN to locate the
applicable replacement part numbers.


Only order these parts in the quantities needed to address customers’ vehicles that have confirmed

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failures.




Only in conjunction with parts: When applicable, if ETK/EPC item identifies additional part(s) that must
also be replaced/installed in-conjunction with performing a covered repair, these required additional items
are also covered under the terms of this extended limited warranty.
Also refer to ETK/EPC and the repair instructions for onetime-use fasteners/screws and other information
regarding repair-related gaskets, seals, fluid and/or lubricants that also need to be replaced/used and
claimed.

WARRANTY INFORMATION
This component-specific limited warranty extension to 10 years/120,000 miles applies to eligible USspecification BMW vehicles that are registered, operated and have their covered repair performed by an
authorized BMW center in the United States (including Puerto Rico).
The existing limited warranty coverage for the whole vehicle and other components has not changed.
This coverage supersedes the coverage that is provided under the BMW Certified Pre-Owned Program or any
BMW Group Vehicle Service Contract that applies to the vehicle.
Should these component fail again, these component are covered by the remaining portion of the extended
limited warranty coverage period.
Non-Qualifying Repairs
Non-US specification vehicles, ineligible vehicles, eligible vehicles operated and repaired outside the United
States and Puerto Rico and/or the diagnosis and repair of other unrelated issues are not covered under the
terms of this limited warranty extension.
Qualifying Repairs - Claim Submission
Claim this work with the defect code and applicable labor operations provided below.

Defect Code:

1178900500

F0x F1x N63T US Lambda oxygen sensor monitor

Labor
Operation:

Labor
Allowance:

Description:

00 00 006

Refer to AIR

Performing vehicle test (with vehicle diagnosis system –
checking faults) (Main work)

Refer to AIR

Performing vehicle test (with vehicle diagnosis system –
checking faults) (Plus work)

Refer to AIR

Connect an approved battery charger/power supply (indicated
in AIR as Charging battery)

Work time (WT)

Performing vehicle diagnosis – test module

Or:
00 00 556
And:
61 21 528
And, as
necessary:
61 00 006

If you are using a Main labor code for another repair, use the Plus code labor operation 00 00 556 instead of 00
00 006

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Work time labor operation code 61 00 006 is not considered a Main labor operation; however, it does require an
individual punch time and an explanation on the repair order and in the claim comments section.
And, as necessary:
Replacing the Left Rear Oxygen Monitoring Sensor

Labor
Operation:

Labor
Allowance:

Description:

11 78 540

Refer to AIR

Replacing the oxygen monitoring sensor, left (after vehicle
diagnosis)

Or:
Replacing the Right Rear Oxygen Sensor Monitoring

Labor
Operation:

Labor
Allowance:

Description:

11 78 543

Refer to AIR

Replacing right oxygen sensor monitoring sensor (after
vehicle diagnosis)

Or:
Replacing Both Rear Oxygen Sensor Monitors

Labor
Operation:

Labor
Allowance:

Description:

11 78 545

Refer to AIR

Replacing both oxygen sensor monitors (after vehicle
diagnosis)

Refer to AIR for the corresponding flat rate unit (FRU) allowances.
Previous Customer-pay Repairs – Limited Warranty Extension Reimbursement
Under this extended limited warranty, BMW of North America, LLC will provide reimbursement for qualifying
customer-pay repairs that were performed on an eligible vehicle prior to the release of this component-specific
limited warranty extension.
Customer-pay repairs are subject to the same vehicle eligibility requirements, limitations, and exclusions that
apply to the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks.
Repairs that do not qualify for Reimbursement
Repairs performed on ineligible vehicles, eligible vehicles operated and repaired outside the United States and
Puerto Rico and/or the diagnosis and repair of other unrelated issues. This exclusion also applies to repairs that
were performed using (including those repairs that result from using) non-genuine BMW parts and/or used
BMW passenger car or light truck parts.
Requesting Reimbursement for a Previous Repair that Qualifies
For a customer to request reimbursement for a qualifying customer-pay repair performed either by an
authorized BMW center or independent repair shop located in the United States (including Puerto Rico), please

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have him/her submit his/her reimbursement request online at www.BMW-RP.com under the following reference:


B-ELWR 2019 N63T Rear Monitoring Oxygen (O2) Sensors 10Y120M

Reimbursement Request Procedure
The online process is initiated by attaching/sending PDF files of the supporting documentation for the prior
repair.
The letter also includes alternative methods to request reimbursement, either through the mail or by fax as
described below:
BMW Customer Reimbursement Center
Attention: B-ELWR 2019 N63T Rear Monitoring Oxygen (O2) Sensors 10Y120M
P.O. Box 561089
Dallas, Texas 75356
Fax number: 877-434-2992
Please allow 4-6 weeks for processing your request.
Should you have any questions concerning this reimbursement process, please call 1-844-857-0341.
BMW Owner/Operator Inquiries and Assistance
For all other questions, please contact the BMW’s Customer Relations and Services via email at
[email protected] or via telephone at 1-800-831-1117.
Published: Wednesday, April 24, 2019

ATTACHMENTS
View PDF attachment B010219 Attachment 1 DME Fault Memory Entries.
View PDF attachment B01 03 19 Customer Letter (Draft).
[ Copyright ©2019 BMW of North America, Inc. ]

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Month 2019
This “Important Limited Warranty Information” applies to the BMW vehicle with the Vehicle
Identification Number (VIN) of AAAAAAA1234567890.

Dear BMW Owner/Lessee:
BMW is committed to delivering the ultimate in product satisfaction to our customers.
Towards that end, BMW is extending the limited warranty for the:
•

Rear Monitoring Oxygen (O2) Sensors

On the above-referenced vehicle to:
•

10 years/120,000 miles as determined by your vehicle’s original in-service date.

This “component-specific” limited warranty extensions apply to defects in materials or workmanship. This
coverage is subject to the same vehicle eligibility requirements, limitations, and exclusions that apply to
the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks.
This is notice of a “limited warranty extension.” This is not a notice of a Recall or Service Action.
If a repair to this component is required, please contact your nearest authorized BMW center in the
United States or Puerto Rico to schedule an appointment. Your authorized BMW center will determine
the vehicle’s eligibility and review the scope of repairs that are covered by this component-specific limited
warranty extension(s).
After vehicle inspection and diagnosis, eligible repair work will be performed by the authorized BMW
center in the United States (including Puerto Rico) free of charge.
Repairs performed on ineligible vehicles, eligible vehicles operated and repaired outside the United
States and Puerto Rico and/or the diagnosis and repair of other unrelated issues are not covered by this
limited warranty extension. This exclusion applies to repairs, including consequential, that were
performed using non-genuine BMW parts and/or used passenger car or light truck parts.
The integrity of our products is essential to BMW’s success and our customers’ trust. We are determined
to exceed your expectations and hope this warranty extension further enhances your ownership
experience.
Sincerely,

BMW of North America, LLC

B-ELWR 2018 Rear Monitoring Oxygen (O2) Sensors 10Y120M

Previous Customer-pay Repairs – Limited Warranty Extension Reimbursement
BMW of North America, LLC
Month 2019
VIN AAAAAAA1234567890
Under these extended limited warranties, BMW of North America, LLC (“BMW NA”) will provide
reimbursement for “qualifying customer-pay repairs” that were performed on an eligible vehicle prior to
the release of these component-specific limited warranty extensions.
Customer-pay repairs are subject to the applicable vehicle and coverage eligibility requirements,
exclusions and limitations that apply to the BMW New Vehicle Limited Warranty for Passenger Cars and
Light Trucks.
Repairs that do not Qualify for Reimbursement
Repairs performed on ineligible vehicles, eligible vehicles operated and repaired outside the United
States and Puerto Rico and/or the diagnosis and repair of other unrelated issues. This exclusion applies
to repairs, including consequential, that were performed using non-genuine BMW parts and/or used
passenger car or light truck parts.
Requesting Reimbursement for a Previous Repair that Qualifies
If you previously had a “qualifying customer-pay repair” performed either by an authorized BMW center
or independent repair shop located in the United States (including Puerto Rico), please submit your
reimbursement request “online” at www.BMW-RP.com under the following reference:
Covered Component Code
B-ELWR 2019 Rear Monitoring Oxygen (O2) Sensors 10Y120M
To initiate the online process, you will be asked to attach PDF files of the required documentation as
outlined in the reimbursement checklist on the next page.
Alternative Method to Request Reimbursement
Alternatively, you may mail or fax your request and documentation to:
BMW Customer Reimbursement Center
Attention:
B-ELWR 2019 Rear Monitoring Oxygen (O2) Sensors 10Y120M
P.O. Box 561089
Dallas, TX 75356
Fax number: 877-434-2992
Please allow 4-6 weeks for processing your request.
Should you have any questions concerning this reimbursement process, please
call 1-844-857-0341.
For all other questions, please contact BMW’s Customer Relations and Services via email at
[email protected] or via telephone at 1-800-831-1117.
Please have your 17-character Vehicle Identification Number (VIN) available and include the VIN with all
communications.

B-ELWR 2019 Rear Monitoring Oxygen (O2) Sensors 10Y120M

Rear Monitoring Oxygen (O2) Sensors: Limited Warranty Extension to 10 Years/120,000 Miles
Previous Customer-pay Repair Reimbursement – Documentation Checklist
BMW of North America, LLC
Reimbursement is available to the BMW Owner/Lessee who incurred the expense.
When submitting a reimbursement for a previous repair, please provide legible copies of the following
documentation and include your VIN, name, address and your preferred contact telephone number(s):
Repair Order (RO) or Invoice
This document should include the following information:
Customer name and address
Vehicle Identification Number (“VIN”)
The date of repair
The mileage when the repair was performed
Itemized breakdown of the labor charges for all repairs* including diagnosis
Itemized breakdown of the parts, including any miscellaneous items, billed for all repairs*
*For repair orders containing multiple repair line items, only the specific line item expenses that relate
to the component that is covered by this extended limited warranty will be considered for
reimbursement.
Proof of Payment
Please provide a copy of at least one of the following items as valid proof of payment:
Repair order (RO)/invoice stamped and dated as “PAID”
Copy of a cancelled check
Copy of a signed credit/debit card receipt
Copy of a credit/debit card statement

Determining if an eligible vehicle’s repair qualifies for reimbursement:
Please use the following questions to review your repair order documentation prior to submitting a
reimbursement request:
1. Why was the vehicle brought into the repair facility?

2. What was the repair facility's diagnosis?

3. What did the repair facility do to correct the concern and does it qualify?

B-ELWR 2019 Rear Monitoring Oxygen (O2) Sensors 10Y120M

Attachment 1 B01 03 19

April 2019

N63T ENGINE - REAR MONITORING OXYGEN (O2) SENSORS: LIMITED WARRANTY EXTENSION TO
10 YEARS/120,000 MILES
The Possible DME Fault Memory Entries (SITUATION)
12A101 - oxygen sensor after catalytic converter, system check: signal stationary at rich
12A102 - oxygen sensor after catalytic converter, system check: signal stationary at lean
12A201 - oxygen sensor after catalytic converter 2, system check: signal stationary at rich
12A202 - oxygen sensor after catalytic converter 2, system check: signal stationary at lean
12A308 - oxygen sensor after catalytic converter, dynamics, from rich to lean: slow reaction
12A408 - oxygen sensor after catalytic converter 2, dynamics, from rich to lean: slow reaction
12A701 - oxygen sensor after catalytic converter, electrical: short circuit to B+
12A801 - oxygen sensor after catalytic converter 2, electrical: short circuit to B+
12A902 - oxygen sensor after catalytic converter, electrical: short circuit to ground
12AA02 - oxygen sensor after catalytic converter 2, electrical: short circuit to ground
12AB04 - oxygen sensor after catalytic converter, electrical: line disconnection
12AC04 - oxygen sensor after catalytic converter 2, electrical: line disconnection
12AD01 - oxygen sensor after catalytic converter: signal stationary at lean
12AE01 - oxygen sensor after catalytic converter: signal stationary at rich
12AF01 - oxygen sensor after catalytic converter, from lean to rich: delayed reaction
12AF08 - oxygen sensor after catalytic converter, in coasting overrun mode, from rich to lean:
delayed reaction
12AF10 - oxygen sensor after catalytic converter, in coasting overrun mode, from lean to rich:
delayed reaction
12AF11 - oxygen sensor after catalytic converter, in coasting overrun mode, from rich to lean:
delayed reaction
12AF20 - oxygen sensor after catalytic converter, in coasting overrun mode, lean: signal stationary
12AF21 - oxygen sensor after catalytic converter, in coasting overrun mode, rich: signal stationary
12B001 - oxygen sensor after catalytic converter, from rich to lean: delayed reaction
12B008 - oxygen sensor after catalytic converter 2, in coasting overrun mode, from rich to lean:
delayed reaction
12B010 - oxygen sensor after catalytic converter 2, from lean to rich: delayed reaction
12B011 - oxygen sensor after catalytic converter 2, from rich to lean: delayed reaction
12B020 - oxygen sensor after catalytic converter 2: signal stationary at rich
12B021 - oxygen sensor after catalytic converter 2: signal stationary at lean
12B301 - oxygen sensor after catalytic converter, actuation: short circuit to B+
12B302 - oxygen sensor heating after catalytic converter, actuation: short circuit to ground
12B304 - oxygen sensor heating after catalytic converter, actuation: line disconnection
12B401 - oxygen sensor heating after catalytic converter 2, actuation: short circuit to B+
12B402 - oxygen sensor heating after catalytic converter 2, actuation: short circuit to ground
12B404 - oxygen sensor heating after catalytic converter 2, actuation: line disconnection
12B701 - oxygen sensor heating after catalytic converter, function: internal resistance too high
12B801 - oxygen sensor heating after catalytic converter 2, function: internal resistance too high
12BE08 - oxygen sensor after catalytic converter, dynamics, from lean to rich: slow reaction
12BF08 - oxygen sensor after catalytic converter 2, dynamics, from lean to rich: slow reaction