TIS Service Bulletin

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SI B01 02 19
Warranties

April 2019
Technical Service

E71 (X6 WITH N63 ENGINE) FUEL INJECTORS: LIMITED
WARRANTY EXTENSION TO 10 YEARS/120,000 MILES
MODEL
E71 (X6 xDrive50i) (N63 Engine) Model Year 2014 produced 3/27/2013 to 6/25/2014

Note: The Model information above is for informational purposes only, it is not the only deciding
factor.

ELIGIBLE VEHICLES
To assist you in identifying those vehicles that have this component-specific extended limited warranty
coverage, the DCSnet Warranty Vehicle Inquiry has been updated with the VIN and Component-specific
Vehicle Comment shown below:

Please see SI B01 02 19 (DC 13 53 90 04 00). For this vehicle, the Fuel Injector(s) limited
warranty for defects in materials or workmanship has been extended to 10 year/120,000 mile
as determined from the original in-service date. This coverage is subject to the same vehicle
eligibility requirements, limitations, and exclusions that apply to the BMW New Vehicle
Limited Warranty for Passenger Cars and Light Trucks.
Note: Before performing a repair and submitting a claim, first confirm that the vehicle has the above Notice of
Limited Warranty Extension in the DCSnet Warranty Inquiry Vehicle Comments section.
If you have ELW eligibility and/or coverage questions, please contact the Warranty department through IDS by
selecting Coverage, Policy, Coding Questions and Mileage Corrections prior to performing any repair.

INFORMATION
For the eligible vehicles, BMW of North America, LLC (BMW NA) is extending the limited warranty for the
vehicles Fuel Injector(s) to:


10 years/120,000 miles as determined by the vehicle’s original in-service date





This component-specific limited warranty extension applies to
defects in materials or workmanship.
This coverage is subject to the same vehicle eligibility
requirements, limitations, and exclusions that apply to the
BMW New Vehicle Limited Warranty for Passenger Cars and
Light Trucks.

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Note: This bulletin is notice of a limited warranty extension. This is NOT a notice of a Recall or Service
Action.
There is no immediate repair required unless the BMW vehicle is currently experiencing this problem.
Customer Notification Letter
Even though this is NOT a Recall, BMW NA is sending VIN-specific customer notification letters.

SITUATION
The vehicles engine is experiencing either a long crank/starting duration, engine misfires/rough running with
black smoke emitting from the exhaust tailpipes and the spark plugs maybe wet fouled with fuel).
The malfunction indicator lamp (MIL) lights up and one or more of the following faults are entered in the DME
fault memory:

29E0 - Mixture control

2B1A - Engine misfires, cylinder 5

29E1 - Mixture control 2

2B1B - Engine misfires, cylinder 6

2B16 - Engine misfires, cylinder 1

2B1C - Engine misfires, cylinder 7

2B17 - Engine misfires, cylinder 2

2B1D - Engine misfires, cylinder 8

2B18 - Engine misfires, cylinder 3

2B22 - Engine misfires, several cylinders

2B19 - Engine misfires, cylinder 4

2B23 - Engine misfires

CORRECTION
While there are many and various possible causes, this Service Information bulletin specifically addresses the
above Situation when it is caused by one or more failed engine fuel injectors that are either leaking or defective.
Replace the engine fuel injector(s), and consequentially, the corresponding spark plug(s) when necessary as
determined by performing ISTA diagnostics and the related test plans.
Additionally, repairs to address other stored faults in the DME fault memory which requires the replacement of
failed engine fuel injector(s) are also covered under the terms of this components extended time and mileage
coverage that is described in this bulletin.
Engine fuel injector(s) issues, including any required consequential work, that results from the use
improper or contaminated fuel is not covered by the vehicles limited warranty or this extended limited
warranty because this is not a defect in materials or workmanship of the component involved.

PARTS INFORMATION
Note: Please refer to the Electronic Parts Catalog (ETK/EPC), using the customer’s VIN to locate the
applicable replacement part numbers.


Only order these parts in the quantities needed to address customers’ vehicles that have confirmed

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failures.




Only in conjunction with parts: When applicable, if ETK/EPC item identifies additional part(s) that must
also be replaced/installed in-conjunction with performing a covered repair, these required additional items
are also covered under the terms of this extended limited warranty.
Also refer to ETK/EPC and the repair instructions for onetime-use fasteners/screws and other information
regarding repair-related gaskets, seals, fluid and/or lubricants that also need to be replaced/used and
claimed.

WARRANTY INFORMATION
This component-specific limited warranty extension to 10 years/120,000 miles applies to eligible USspecification BMW vehicles that are registered, operated and have their covered repair performed by an
authorized BMW center in the United States (including Puerto Rico).
The existing limited warranty coverage for the whole vehicle and other components has not changed.
This coverage supersedes the coverage that is provided under the BMW Certified Pre-Owned Program or any
BMW Group Vehicle Service Contract that applies to the vehicle.
Should this component fail again, it is covered by the remaining portion of the extended limited warranty
coverage period.
Non-Qualifying Repairs
Non-US specification vehicles, ineligible vehicles, eligible vehicles operated and repaired outside the United
States and Puerto Rico and/or the diagnosis and repair of other unrelated issues are not covered under the
terms of this limited warranty extension.
Qualifying Repairs - Claim Submission
Claim this work with the defect code and the applicable labor operations provided below.

Defect Code:

1353900400

E71 N63 US injector

Labor
Operation:

Labor
Allowance:

Description:

00 00 006

Refer to AIR

Performing vehicle test (with vehicle diagnosis system –
checking faults) (Main work)

Refer to AIR

Performing vehicle test (with vehicle diagnosis system –
checking faults) (Plus work)

Refer to AIR

Connect an approved battery charger/power supply (indicated
in AIR as Charging battery)

Work time (WT)

Performing vehicle diagnosis – test module

Or:
00 00 556
And:
61 21 528
And, as
necessary
61 00 006

If you are using a Main labor code for another repair, use the Plus code labor operation 00 00 556 instead of 00
00 006.

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Work time labor operation code 61 00 006 is not considered a Main labor operation; however, it does require an
individual punch time and an explanation on the repair order and in the claim comments section.
And:
Replacing Injector(s) on Cylinder Bank 1 (Cylinders 1 to 4)

Labor Operation:

Labor Allowance:

Description:

13 53 721

Refer to AIR

Replace one injector in cylinder bank 1

3 FRU

Replace one additional injector (Two total)

3 FRU

Replace two additional injectors (Three total)

3 FRU

Replace three additional injectors (Four total)

And, if applicable:
13 53 724
And, if applicable:
13 53 724
And, if applicable:
13 53 724
And/or:
Replacing Injector(s) on Cylinder Bank 2 (Cylinders 5 to 8)

Labor Operation:

Labor Allowance:

Description:

13 53 722

Refer to AIR

Replace one injector in cylinder bank 2

3 FRU

Replace one additional injector (Two total)

3 FRU

Replace two additional injectors (Three total)

3 FRU

Replace three additional injectors (Four total)

And, if applicable:
13 53 724
And, if applicable:
13 53 724
And, if applicable:
13 53 724
Or:
Replacing all Eight Injectors

Labor Operation:

Labor Allowance:

Description:

13 53 585

Refer to AIR

Replace all injectors

And, as necessary
Replacing One to Eight Spark Plugs

Labor Operation:

Labor Allowance:

Description:

12 12 522

Refer to AIR

Removing and installing/renewing all spark plugs

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Refer to AIR for the corresponding flat rate unit (FRU) allowances.
And, as needed:
Sublet – Bulk Materials

Sublet
Code 4

See the sublet
reimbursement calculations
below

Reimbursement for the repair-related bulk material (Do
not use the BMW part number for claim submission)

Sublet reimbursement calculation for claiming the applicable repair-related bulk materials (BMW part number) is
at the dealer net price amount for the quantities used plus your center’s handling.
BMW Antifreeze/Coolant: Claim for the amount that is needed to replace what was drained with a 50/50
coolant/water solution.
Enter this material cost in sublet and itemize the amount on the repair order and in claim comment section.
Previous Customer-pay Repairs – Limited Warranty Extension Reimbursement
Under this extended limited warranty, BMW of North America, LLC will provide reimbursement for qualifying
customer-pay repairs that were performed on an eligible vehicle prior to the release of this component-specific
limited warranty extension.
Customer-pay repairs are subject to the same vehicle eligibility requirements, limitations, and exclusions that
apply to the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks.
Repairs that do not qualify for Reimbursement
Repairs performed on ineligible vehicles, eligible vehicles operated and repaired outside the United States and
Puerto Rico and/or the diagnosis and repair of other unrelated issues. This exclusion also applies to repairs that
were performed using (including those repairs that result from using) non-genuine BMW parts and/or used
BMW passenger car or light truck parts.
Requesting Reimbursement for a Previous Repair that Qualifies
For a customer to request reimbursement for a qualifying customer-pay repair performed either by an
authorized BMW center or independent repair shop located in the United States (including Puerto Rico), please
have him/her submit his/her reimbursement request online at www.BMW-RP.com under the following reference:


B-ELWR 2019 E71 N63 Fuel Injectors 10Y120M

Reimbursement Request Procedure
The online process is initiated by attaching/sending PDF files of the supporting documentation for the prior
repair.
The letter also includes alternative methods to request reimbursement, either through the mail or by fax as
described below:
BMW Customer Reimbursement Center
Attention: B-ELWR 2019 E71 N63 Fuel Injectors 10Y120M
P.O. Box 561089
Dallas, Texas 75356

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Fax number: 877-434-2992
Please allow 4-6 weeks for processing your request.
Should you have any questions concerning this reimbursement process, please call 1-844-857-0341.
BMW Owner/Operator Inquiries and Assistance
For all other questions, please contact the BMW’s Customer Relations and Services via email at
[email protected] or via telephone at 1-800-831-1117.

ATTACHMENTS
View PDF attachment B010219_E71 N63 Fuel Inj Customer Letter (Draft).
[ Copyright ©2019 BMW of North America, Inc. ]

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Month 2019
This “Important Limited Warranty Information” applies to the BMW vehicle with the Vehicle
Identification Number (VIN) of AAAAAAA1234567890.
Dear BMW Owner/Lessee:
BMW is committed to delivering the ultimate in product satisfaction to our customers.
Towards that end, BMW is extending the limited warranty for the:
•

Fuel Injector(s)

On the above-referenced vehicle to:
•

10 years/120,000 miles as determined by your vehicle’s original in-service date.

This “component-specific” limited warranty extensions apply to defects in materials or workmanship. This
coverage is subject to the same vehicle eligibility requirements, limitations, and exclusions that apply to the
BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks.
This is notice of a “limited warranty extension.” This is not a notice of a Recall or Service
Action.
If a repair to this component is required, please contact your nearest authorized BMW center in the United
States or Puerto Rico to schedule an appointment. Your authorized BMW center will determine the
vehicle’s eligibility and review the scope of repairs that are covered by this component-specific limited
warranty extension(s).
After vehicle inspection and diagnosis, eligible repair work will be performed by the authorized BMW center
in the United States (including Puerto Rico) free of charge.
Repairs performed on ineligible vehicles, eligible vehicles operated and repaired outside the United States
and Puerto Rico and/or the diagnosis and repair of other unrelated issues are not covered by this limited
warranty extension. This exclusion applies to repairs, including consequential, that were performed using
non-genuine BMW parts and/or used passenger car or light truck parts.
The integrity of our products is essential to BMW’s success and our customers’ trust. We are determined
to exceed your expectations and hope this warranty extension further enhances your ownership
experience.
Sincerely,
BMW of North America, LLC

B-ELWR 2019 N63 Fuel Injector(s) E71 10Y120M

Previous Customer-pay Repairs – Limited Warranty Extension Reimbursement
Month 20XX

BMW of North America, LLC

VIN AAAAAAA1234567890
Under these extended limited warranties, BMW of North America, LLC (“BMW NA”) will provide
reimbursement for “qualifying customer-pay repairs” that were performed on an eligible vehicle prior to
the release of these component-specific limited warranty extensions.
Customer-pay repairs are subject to the applicable vehicle and coverage eligibility requirements, exclusions
and limitations that apply to the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks.
Repairs that do not Qualify for Reimbursement
Repairs performed on ineligible vehicles, eligible vehicles operated and repaired outside the United States
and Puerto Rico and/or the diagnosis and repair of other unrelated issues. This exclusion applies to repairs,
including consequential, that were performed using non-genuine BMW parts and/or used passenger car or
light truck parts.
Requesting Reimbursement for a Previous Repair that Qualifies
If you previously had a “qualifying customer-pay repair” performed either by an authorized BMW center or
independent repair shop located in the United States (including Puerto Rico), please submit your
reimbursement request “online” at www.BMW-RP.com under the following reference:
Covered Component Code
B-ELWR 2019 N63 Fuel Injector(s) E71 10Y120M
To initiate the online process, you will be asked to attach PDF files of the required documentation as
outlined in the reimbursement checklist on the next page.
Alternative Method to Request Reimbursement
Alternatively, you may mail or fax your request and documentation to:
BMW Customer Reimbursement Center
Attention: B-ELWR 2019 N63 Fuel Injector(s) E71 10Y120M
P.O. Box 561089
Dallas, TX 75356
Fax number: 877-434-2992
Please allow 4-6 weeks for processing your request.
Should you have any questions concerning this reimbursement process, please
call 1-844-857-0341.
For all other questions, please contact BMW’s Customer Relations and Services via email at
[email protected] or via telephone at 1-800-831-1117.
Please have your 17-character Vehicle Identification Number (VIN) available and include the VIN with all
communications.

B-ELWR 2019 N63 Fuel Injector(s) E71 10Y120M

N63 FUEL INJECTOR, E71: Limited Warranty Extension to 10 Years/120,000 Miles
Previous Customer-pay Repair Reimbursement – Documentation Checklist
BMW of North America, LLC
Reimbursement is available to the BMW Owner/Lessee who incurred the expense.
When submitting a reimbursement for a previous repair, please provide legible copies of the following
documentation and include your VIN, name, address and your preferred contact telephone number(s):
Repair Order (RO) or Invoice
This document should include the following information:
Customer name and address
Vehicle Identification Number (“VIN”)
The date of repair
The mileage when the repair was performed
Itemized breakdown of the labor charges for all repairs* including diagnosis
Itemized breakdown of the parts, including any miscellaneous items, billed for all repairs*
*For repair orders containing multiple repair line items, only the specific line item expenses that relate to
the component that is covered by this extended limited warranty will be considered for reimbursement.
Proof of Payment
Please provide a copy of at least one of the following items as valid proof of payment:
Repair order (RO)/invoice stamped and dated as “PAID”
Copy of a cancelled check
Copy of a signed credit/debit card receipt
Copy of a credit/debit card statement
Determining if an eligible vehicle’s repair qualifies for reimbursement:
Please use the following questions to review your repair order documentation prior to submitting a
reimbursement request:
1. Why was the vehicle brought into the repair facility?
2. What was the repair facility's diagnosis?
3. What did the repair facility do to correct the concern and does it qualify?

B-ELWR 2019 N63 Fuel Injector(s) E71 10Y120M