NHTSA ID Number: 10159697
Manufacturer Communication Number: T-SB-0039-19
TSB/Document Date: 2019-05-13
Summary
TSB: Some 2019 model year RAV4, RAV4 Hybrid
, and Sienna vehicles equipped with Entune? 3.0 Audio Plus (version 1010) or Entune? 3.0 Premium Audio (version 1010) or earlier may exhibit one or more of the following conditions: ? Entune? fails to download ? Bluetooth is unable to automatically connect after key cycle ? XM antenna disconnection history Diagnostic Trouble Code (DTC) B15FE ? No outgoing voice during phone calls when using Apple CarPlay ? Incoming calls incorrectly shown on the multi-information display (MID) when using Apple CarPlay ? CAN networking DTC B1321 ? Volume inoperative after using Siri ? Unable to adjust the treble audio setting ? Song information flickering ? Unable to select XM music genre by voice recognition ? Noise when hanging up call on handset ? Transferred contacts do not match the number of handset contacts ? XM sound slow to start ? Abnormal Entune? and Scout Operation. A software update is now available to address these conditions. Follow the Software Update Procedure in this bulletin to update the software.
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TSB/Document ID: T-SB-0039-19
Replacement Service Bulletin Number:
MFR Communication Date: 2019-04-05
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
MFR Component System:
MFR Component Subsystem:
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T-SB-0039-19
April 5, 2019
Entune Audio Head Unit Software Update (Denso-Ten)
Service
Category
Audio/Visual/Telematics
Section
Navigation/Multi Info Display
Market USA
Applicability
YEAR(S)
MODEL(S)
2019
RAV4, RAV4 HV, Sienna
ADDITIONAL INFORMATION
Introduction
Some 2019 model year RAV4, RAV4 Hybrid, and Sienna vehicles equipped with Entune™ 3.0
Audio Plus (version 1010) or Entune™ 3.0 Premium Audio (version 1010) or earlier may exhibit
one or more of the following conditions:
Entune™ fails to download
Bluetooth® is unable to automatically connect after key cycle
Abnormal microphone operation
XM antenna disconnection history Diagnostic Trouble Code (DTC) B15FE
No outgoing voice during phone calls when using Apple CarPlay®
Incoming calls incorrectly shown on the multi-information display (MID) when using
Apple CarPlay®
CAN networking DTC B1321
Volume inoperative after using Siri®
Unable to adjust the treble audio setting
Song information flickering
Unable to select XM music genre by voice recognition
Noise when hanging up call on handset
Transferred contacts do not match the number of handset contacts
XM sound slow to start
Abnormal Entune™ and Scout Operation
A software update is now available to address these conditions. Follow the Software Update
Procedure in this bulletin to update the software.
© 2019 Toyota Motor Sales, USA
Page 1 of 7
T-SB-0039-19
April 5, 2019
Page 2 of 7
Entune Audio Head Unit Software Update (Denso-Ten)
Warranty Information
OP CODE
DESCRIPTION
EL1907
MODEL
TIME
OFP
Sienna
86140-08170
86140-08180
RAV4,
RAV4 HV
86140-0R250
86140-0R310
86140-0R280
86140-42510
86140-0R260
86140-42520
86140-0R270
86140-0R290
86140-0R300
Software Update
0.3
T1
T2
87
74
APPLICABLE WARRANTY
This repair is covered under the Toyota Basic Warranty. This warranty is in effect for 36
months or 36,000 miles, whichever occurs first, from the vehicle’s in-service date.
Warranty application is limited to occurrence of the specified condition described in
this bulletin.
Software Update Information
MODEL
Sienna
RAV4, RAV4 HV
HEAD UNIT
SOFTWARE UPDATE FILE
Entune™ 3.0 Audio Plus
17TDT1NA-CA02_1159.kwi
Entune™ 3.0 Premium Audio
17TDT2NA-CA01_1159.kwi
MULTIMEDIA SOFTWARE FILE DOWNLOAD
The multimedia software update file may be downloaded directly from this Service Bulletin by
clicking on the file name in the table above. Once downloaded, the file may be extracted (unzipped)
from the zip file and saved to a blank USB flash drive.
For USB flash drive requirements and download instructions, refer to TIS – Diagnostics –
Reprogramming – Reference Documents – Multimedia Software Download Instructions.
© 2019 Toyota Motor Sales, USA
T-SB-0039-19
April 5, 2019
Entune Audio Head Unit Software Update (Denso-Ten)
Software Update Procedure
1. Start the engine.
2. Press the Menu button on the radio
faceplate, then select Setup.
Figure 1.
3. Select General on the Setup screen.
Figure 2.
4. Scroll down and select Software Update.
Figure 3.
© 2019 Toyota Motor Sales, USA
Page 3 of 7
T-SB-0039-19
April 5, 2019
Page 4 of 7
Entune Audio Head Unit Software Update (Denso-Ten)
Software Update Procedure (continued)
5. Verify that the software version is the same
or earlier than indicated in the Introduction.
Figure 4.
6. If the software needs to be updated, download the software from the Software Update
Information section onto an empty USB flash drive.
NOTE
If the vehicle has been turned OFF, repeat steps 1 – 5 to re-enter the Software Update screen.
7. Insert the prepared USB flash drive into the vehicle’s USB port.
8. Verify that the NEW software is up to date on the Software Update screen.
Table 1. Software Version Information
TYPE
Audio
ENTUNE™ 3.0 AUDIO PLUS
ENTUNE™ 3.0 PREMIUM AUDIO
CURRENT
NEW
CURRENT
NEW
1000
1004
1102
1128
1090
1159
1102
1128
1159
9. Select the Update Software button in the
lower right-hand corner.
Figure 5.
© 2019 Toyota Motor Sales, USA
T-SB-0039-19
April 5, 2019
Entune Audio Head Unit Software Update (Denso-Ten)
Software Update Procedure (continued)
10. Select OK on the
Software Update Detail screen.
Figure 6.
11. Select Agree on the
Terms of Service screen.
Figure 7.
12. Select Yes on the “Would you like to start
the software update?” pop-up.
Figure 8.
© 2019 Toyota Motor Sales, USA
Page 5 of 7
T-SB-0039-19
April 5, 2019
Entune Audio Head Unit Software Update (Denso-Ten)
Software Update Procedure (continued)
13. Once the head unit begins installation, the
update will take approximately 10 minutes.
Figure 9.
NOTE
Do NOT turn off the ignition or ACC before
the software is ready for updating.
Do NOT remove the USB flash drive until
instructed in step 17.
14. When the “The software is ready for
updating” screen appears, turn OFF
the ignition.
Figure 10.
15. Turn the ignition ON to complete the software update.
16. After turning the ignition ON, the Software
Update screen will appear. Do NOT turn off
the ignition or remove the USB flash drive.
The head unit will reboot during this time.
Figure 11.
© 2019 Toyota Motor Sales, USA
Page 6 of 7
T-SB-0039-19
April 5, 2019
Page 7 of 7
Entune Audio Head Unit Software Update (Denso-Ten)
Software Update Procedure (continued)
17. Once the software update is complete and
the Home screen appears, remove the
USB flash drive.
Figure 12.
18. Perform steps 3 – 6 to verify the software
version matches the current software
version information table below.
Figure 13.
Table 2. Software Version Information
TYPE
Audio
ENTUNE™ 3.0 AUDIO PLUS
ENTUNE™ 3.0 PREMIUM AUDIO
CURRENT
NEW
CURRENT
NEW
1159
–
1159
–
© 2019 Toyota Motor Sales, USA
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