Volume 249 - April 2019

PHEV Concept

To ensure every new battery tester has the
most current software update, as a
temporary countermeasure, Midtronics will
be sending every dealer that is NOT on the
current software configuration (192-111588C)
a thumb drive and USB adaptor to manually
update your unit. The update package will be
sent to the Service Manager’s attention on
Thursday, 4/25/2019.

Vehicle Technical Info . . . . . . . page 1
News Release . . . . . . . . . . . . . . page 6
Training News . . . . . . . . . . . . . . page 7
Techline Information . . . . . . . . page 8
MEDIC Information . . . . . . . . . . page 8

Please update your unit as soon as you receive
the update package – instructions are
included below.
Midtronics will also be removing software
update 192-111588C from the BMIS hosting
site to temporarily eliminate the reminder to
update your tool over the air.

Bulletin Review . . . . . . . . . . . . . page 8

Please retain the thumb drive and USB
adaptor for future use – one more software
update is forthcoming that will include a more
robust update recovery method. This update
is expected to be available in mid-summer.

Be sure to read the important article
“TAKATA AIR BAG VIDEO & QUIZ,” in Group
60 on page 4 in this Tech Talk.

NOTE:
Dealers
currently
at
software
configuration 192-111588C are at the current
software configuration number and will not be
sent this update package.

To check your software configuration
number, from the main menu:

GROUP 00 - General

1. Select version

TIN-19-00-002: CPX-930 SOFTWARE
UPDATE — All Models and Years .
TIN-19-00-002 was recently released and
states:
“MMNA recently launched an all new battery
and electrical diagnostic analyzer, Midtronics
CPX-930,
and
cloud-based
Battery
Management Information System (BMIS).
Due to the wireless connectivity at some or
our dealerships, and the software update
recovery methodology incorporated into the
new
Midtronics
battery
tester,
the
over-the-air update functionality has been
less than stable.
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2. Check the “config” number

If you have any questions, please contact
Midtronics
Customer
Service:
1-866-592-8052.

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GROUP 31 - Wheel & Tire
TIN-19-31-001: SCRAMBLE ACTIVITY
REQUEST FOR TPMS LIGHT ON ISSUE
(MIRAGE/MIRAGE G4) — 2014-19 Mirage,
2017-19 Mirage G4.
TIN-19-31-001 was released recently and
states:
MMNA is looking for a scramble opportunity
on a Mirage or Mirage G4 that displays “TPMS
light on” issue with “tire ID reception fail” DTC.
If the vehicle has C1911, C1921, C1931, or C1941
(either active or stored), please stop your
diagnosis and create a Techline case. Then,
contact the MMNA associate below and he
will guide you with further questions and
instructions.
Name: John Ji
Phone No: 714-372-6186
Email: hyun.ji@na.mitsubishi-motors.com

GROUP 54 - Chassis Electrical
BLUETOOTH CALL VOLUME IS TOO LOW— All
models.
If the following condition is identified by a
customer related to the Bluetooth audio
volume being too low, refer to the
instructions below for a possible resolution.
CONDITION:
While driving at highway speeds and while on
a Bluetooth connected phone call, the driver
may have a difficult time hearing an incoming
caller even if the volume level on the head unit
is set to maximum.

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Things to understand:

RESOLUTION:

1) Smartphones have many different volume
adjustments.

To access and increase the Bluetooth volume
on Bluetooth audio and Bluetooth calls, follow
the steps below.

A smartphone has the following independent
phone volume adjustments that can be set at
different audio levels.

Bluetooth Audio:

Phone volume (phone speaker or exterior
speaker).
Headset (hard wired connection)
Bluetooth Audio
Bluetooth Phone call

2) On initial phone pairing of smartphone
devices with MMNA audio devices, the phone
Bluetooth volume setting will change. The
Bluetooth audio and Bluetooth call audio
volume settings will be automatically
adjusted to a lower volume setting by default.

Bluetooth Phone Call:

This will affect the Bluetooth volume settings
for the following items:

Place vehicle in park and turn ignition
switch on
Pair the device
Select head unit audio source “Bluetooth
Audio”
Increase volume on smartphone when
music is playing while connected via
Bluetooth. Music volume will increase
and the operator should hear a
noticeable volume change.

Bluetooth audio
Bluetooth Phone Call

Place vehicle in park and turn ignition
switch on
Pair the device
Select phone on audio head unit and
place a call
While on a call begin increasing the
volume
on
smartphone
device
(connected via Bluetooth). Call volume
will increase and the operator should
hear a noticeable volume change.

GROUP 60 - Recalls
TAKATA AIR BAG VIDEO & QUIZ —
2012-17 i-MiEV, 2004-07 Lancer, Lancer
Evolution, Lancer Sportback, and 2006-09
Raider.
On November 27, 2018, a dealer letter was
sent to all dealers and states:
“Earlier this month, we posted a very
important message on the Mitsubishi Dealer
Link, from our President and CEO, Fred Diaz,
regarding the Takata Air Bag Recall. First
announced in 2014, it is by far the largest
safety recall ever conducted by the
automotive industry.

Affected Mitsubishi audio systems:

Smartphone Link Display Audio with 7.0”
touchscreen (SDA)
Smartphone Link Display Audio with 6.5”
touchscreen & CD Player (SDA, also
known as DAS)
Display Audio with 7” touchscreen & HD
radio

In the video, Mr. Diaz talks about the Takata
Air Bag recall, the steps we have taken, and
the progress we have made as a company. If
you haven't done so already, please take a
moment to view this video.

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Develop a Takata action plan at your
dealership – your DPSM can assist with
building a plan. Conduct a service meeting,
including technicians, to review your
dealership performance. By taking these
simple, necessary steps, we will increase our
Takata recall completions.
Thank you in advance for your immediate
attention. Should you have any questions,
please do not hesitate to contact your District
Parts and Service Manager.“
Starting November 27th, 2018, we've added
this video to the Mitsubishi Academy website
along with a Takata Air Bag Video quiz. You
can access the Academy website on the MDL.
The course code is TABV. We encourage
everyone at the dealership to watch this
video and then complete the quiz as soon as
possible.
Our mission is to account for 100% of
Mitsubishi vehicles affected by the Takata
recall by the end of 2019. To achieve this goal,
it will require teamwork between all of us at
MMNA and our dealers. With the Takata recall
information provided in this video and the
subsequent quiz, we can help to increase
consumer awareness and get these
dangerous inflators removed from all
affected Mitsubishi vehicles.
Check with your District Parts and Service
Manager for your individual dealership Takata
completion percentage. If you are not at a
100% completion, please ensure you and your
staff are doing everything possible to take
care of these vehicles when they are at your
dealer. Start by having your service team
check for open recalls in the Vehicle Inquiry
Superscreen for all vehicles coming through
the service drive.

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NOTE: All dealership staff are encouraged to
watch this video and complete the quiz as soon
as possible.
Log on to Mitsubishi Academy, and search for
Course Code TABV.

Mitsubishi Motors Ranks
Third Highest Mass Market Brand
in 2019 J.D. Power CSI Study
The information below is excerpted from a recent News Release from Mitsubishi Motors:
“CYPRESS, Calif., March 14, 2019 – Results of the 2019 J.D. Power Customer Satisfaction Index
(CSI) Study were released today, and Mitsubishi Motors North America, Inc. (MMNA), the
fastest-growing Asian brand in the U.S. for the second consecutive year, improved 27 points, the
most of any brand in the industry, jumping from 21st to 12th position in the overall industry
ranking.
Among non-luxury brands, Mitsubishi jumped from 10th position in 2018 to the number three
position this year. Beating out far larger nameplates, Mitsubishi earned the title of top
non-premium Asian brand.
“Customer satisfaction is a core value at Mitsubishi Motors, and our performance in the JD Power
CSI Study over the last two years is testament to our focus on it. We do this for one reason only:
to give our customers the very best experience we can at every touch point with our company,”
said Mark Chaffin, Chief Operating Officer for MMNA. “This is a huge success for MMNA, and all
credit is due to our tremendous dealer body and the service-aftersales teams at headquarters
and in our regions.”
Mitsubishi Motors has improved its score by 61 points in the CSI Study from 2016-2019, including
this year’s 27-point rise and last year’s 26-point rise. This improvement leads all other
non-premium companies in that time period. Additionally, the brand ranked first in the industry
in the non-premium maintenance ranking within the CSI Study. *
The J.D. Power CSI Study examines customer satisfaction with maintenance and repair service
at new-vehicle dealerships. Owners of one to five-year-old vehicles are surveyed regarding their
most recent dealership service experience for both in-warranty and customer-pay service work.
The study examines satisfaction in five measures of service experience: service initiation, vehicle
pick-up, service facility, service quality and service advisor.”

* MORE J.D. POWER RESULTS: Mitsubishi Number 1 in “Repair Work Done Right the 1st Time:
Non-Premium” Category
The results of the J.D. Power Study also showed that Mitsubishi moved up to FIRST PLACE in the
“Repair Work Done Right the 1st Time” for non-premium brands, at 94%.

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Technical Training Schedule
May - June 2019
Always check MDL for schedule updates. Since Mobile Training does not appear on the calendars below,
contact your District Parts & Service Manager for information about Mobile Training in your area.
NORTHEAST REGION
New Jersey Technical Training Center

SOUTHEAST REGION
Atlanta Technical Training Center

CENTRAL REGION
Bloomington/Normal, IL Technical Training Center

CENTRAL REGION
Dallas Technical Training Center

WEST REGION
California Technical Training Center

The second quarter technical quiz (TQ0219) became available on 4/1/2019 and will continue through midnight
6/30/2019. Successful completion of the technical quizzes are required for Service Technicians who wish to
obtain or maintain DiamondPro Certification.

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HOURS OF OPERATION:
Monday — Friday 6:30 am - 3:30 pm
Pacific Time
Techline is closed every other THURSDAY
9:30 - 10:30 A.M. (PST) for a staff meeting.

HOURS OF OPERATION:
Monday — Friday 7:00 am - 4:00 pm
Pacific Time
MEDIC Hotline will assist with MEDIC &
Scan Tool hardware or software issues.

Since Tech Talk 248 the following
bulletins have been released.
2019 Technical Service Bulletins, Safety Recalls, & Service Campaigns
Date
Posted

Publication Number

Publication Title

Applicable Models

3/28/2019

TSB-19-42B-003

Updated Diagnostics for ETACS-ECU DTC
U0141 - SMR

2008-17 Lancer, 2008-15 Lancer Evolution, 2009-17
Lancer Sportback, 2007-19 Outlander, 2018-19
Outlander PHEV, 2011-19 Outlander Sport

3/28/2019

TSB-19-52B-005

Updated Diagnostics for ETACS-ECU DTC
U0141 - SMR

2008-17 Lancer, 2008-15 Lancer Evolution, 2009-17
Lancer Sportback, 2007-19 Outlander, 2018-19
Outlander PHEV, 2011-19 Outlander Sport

3/28/2019

TSB-19-54-008

Updated Diagnostics for ETACS-ECU DTC
U0141, B16A0, & B16A7 - SMR

2008-17 Lancer, 2008-15 Lancer Evolution, 2009-17
Lancer Sportback, 2007-19 Outlander, 2018-19
Outlander PHEV, 2011-19 Outlander Sport

3/28/2019

TSB-19-54-009

Updates to Electrical Wiring Diagrams SMR

2007, 2014-19 Outlander

4/11/2019

TSB-19-42A-002

Power Window Auto Open/Close Function
Inoperative

2019 Eclipse Cross, Outlander, Outlander
PHEV

4/11/2019

TSB-19-42A-003

Torque Updates to Liftgate Removal &
Installation Procedure - SMR

2011-17 Outlander Sport/RVR

4/11/2019

TSB-19-52A-002

A-Pillar Trim Replacement Procedure
Revision - SMR

2011-14 Outlander Sport/RVR

4/11/2019

TSB-19-54-001REVII

Quick Charging with ABB Quick Charger
Stops Due to Isolation Error - Revised

2016-17 i-MiEV, 2018-19 Outlander PHEV

4/23/2019

TSB-19-00-001

Updates to 2017 Lancer & Lancer
Sportback General Information– SMR

2017 Lancer, Lancer Sportback

4/23/2019

TSB-19-25-001

Correction to Propeller Shaft Assembly
Removal Procedure - SMR

2012-17 Lancer & Lancer Sportback with
4WD, 2007-18 Outlander with 4WD

4/23/2019

TSB-19-34-003

Update to Shock Absorber Assembly
Installation – SMR

2009-15 Lancer, 2011-15 Lancer Sportback,
2014-15 Outlander, 2011-15 Outlander Sport

4/23/2019

TSB-19-42A-004

Window Glass Runchannel & Door Opening
Weatherstrip Removal & Installation - SMR

2016-19 Outlander

4/23/2019

TSB-19-42A-005

Body Repair Manual Updates for 2017
Lancer & Lancer Sportback - SMR

2017 Lancer, Lancer Sportback

4/23/2019

TSB-19-51-001

Updates to Door Mirror Removal &
Installation – SMR

2016-19 Outlander, 2018-19 Outlander PHEV

4/23/2019

TSB-19-54-010

Hands-Free System (Bluetooth/FUSE)
Instruction Guide and Diagnostic Steps Revised

2010-12 Eclipse, Eclipse Spyder, 2010-11 Endeavor,
2009.5-12 Galant, 2012-17 i-MiEV, 2008-17 Lancer,
2008-15 Lancer Evolution, 2009-13 Lancer
Sportback, 2014-17 Mirage, 2017 Mirage G4, 2007-17
Outlander, 2011-17 Outlander Sport

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Since Tech Talk 248 the following
TINs/ATINs have been released.
2019 Technical Information Notices, Advance Technical Information Notices
Date Posted

Publication
Number

Publication Title

Applicable Models

4/2/2019

TIN-19-31-001

Scramble Activity Request for TPMS Light On
Issue (Mirage/Mirage G4)

2014-19 Mirage, 2017-19 Mirage G4

4/25/2019

TIN-19-00-002

CPX-930 Software Update

All Models and Years

2019 Mitsubishi Motors North America, Inc.
The information contained in this bulletin is subject to change. For the latest version of this document, go to the
Mitsubishi Dealer Link, MEDIC, or the Mitsubishi Service Information website (www.mitsubishitechinfo.com).

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