NHTSA ID Number: 10159636
Manufacturer Communication Number: TSB-19-42A-002
TSB/Document Date: 2019-05-13
Summary
This is a Technical Service Bulletin sent to dealers. This bulletin instructs dealers how to repair a vehicle when the power window auto open/close function becomes inoperative after the power window switch is repeatedly operated "ON-OFF" in a short time span.
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TSB/Document ID: TSB-19-42A-002
Replacement Service Bulletin Number:
MFR Communication Date: 2019-04-11
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
MFR Component System:
MFR Component Subsystem:
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Page 1 of 2
SUBJECT:
POWER WINDOW AUTO OPEN/CLOSE
FUNCTION INOPERATIVE
No:
TSB-19-42A-002
DATE:
April 2019
MODEL:
2019 Eclipse Cross,
Outlander, Outlander
PHEV
CIRCULATE TO:
[ ] GENERAL MANAGER
[ X ] PARTS MANAGER
[ X ] TECHNICIAN
[ X ] SERVICE ADVISOR
[ X ] SERVICE MANAGER
[ X ] WARRANTY PROCESSOR
[ ] SALES MANAGER
PURPOSE
The power window auto open/close function may become inoperative after the power window
switch is repeatedly operated ON-OFF in a short time span.
Starting with 2019 model year in affected vehicles listed below, the power window system
calculates the window position from the current flows to the motor. This creates a gap between
actual and calculated window position when the motor moves by inertia even after the motor
current stops. This gap becomes greater after the power window switch is repeatedly operated
ON-OFF in a short time span. As a result, the auto open/close function becomes inoperative and
the normal entrapment prevention while the window is closing may not work properly.
This TSB contains a recovery procedure to restore the auto open/close function to the window
switches. This same procedure is also mentioned in the Owner's Hand Book and Service Manual
starting with 2020 model year vehicles.
Driver's Door Power Window Switches
(Example of 2019 Outlander GT)
AFFECTED VEHICLES
D
2019 Eclipse Cross equipped with 4 auto power window switches on driver's door
D
2019 Outlander
D
2019 Outlander PHEV
Copyright 2019, Mitsubishi
Motors North America, Inc.
Continued
The information contained in this bulletin is subject to change. For the latest version of this document, go to the
Mitsubishi Dealer Link, MEDIC, or the Mitsubishi Service Information website (www.mitsubishitechinfo.com).
(4813)
Page 2 of 2
TSB-19-42A-002
REPAIR PROCEDURE
If the power window auto open/close function becomes inoperative, follow the steps below.
1. Close Window Fully
1.
Close the window fully by operating the switch
manually until the window is closed completely.
2.
Once window is in closed position, pull up on the
switch again and hold for one second, then release.
3.
Confirm the the auto open/close function is
working as expected on all windows (if applicable).
2. Pull up, Hold One Second
3. Confirm Auto Open/Close
4.
If the auto open/close function does not recover, perform troubleshooting as necessary
referring to the applicable Service Manual.
5.
Explain to the customer that this is a safety function and not a failure.
PARTS INFORMATION
No parts are needed for this procedure.
WARRANTY INFORMATION
This bulletin is supplied as technical information only and is not an authorization to repair. If an
affected vehicle is reported with the described condition, diagnose the condition, repair as
described in this bulletin. Do not submit a warranty claim for this issue.
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