File in Section:
Bulletin No.:

Service Bulletin

Date:

17-NA-100
September, 2017

INFORMATION
Subject:

Identifying Non-GM ECM Calibration Use and Power-up Hardware Detection in
Duramax Diesel Engines Using GDS 2

Attention: In order to process an engine/transmission/drivetrain hard part Warranty Transaction,
the Service Personnel must retrieve and save the required GDS 2 screen shot
information as outlined below for the specific vehicle, before disassembly or removing
the engine/transmission/drivetrain components from the vehicle. Always refer to the
GM Service Policy and Procedures Manual for the latest GM Policy and Procedures
Information.
Brand:

Model:

Chevrolet

Silverado

GMC

Sierra

Model Year:

VIN:

from

to

2017

2018

Involved Region or Country

from

Engine:

Transmission:

to
L5P

North America, Israel

GDS2 Software Updates and Screen Views

Information
General Motors Position on Aftermarket
Power-Up Devices
General Motors does not support or endorse the use of
devices or modifications that when installed, increase
the engine horsepower and torque.
This bulletin outlines the procedures to identify the
presence of non-GM (aftermarket) calibrations. GM
recommends performing this check whenever a hard
part failure is seen on internal engine, transmission,
transfer case or rear axle components, and before
disassembly, repair or replacement of an engine,
transmission, transfer case or rear axle assembly under
warranty. It is also recommended that the engine
calibration verification procedure be performed
whenever diagnostics indicate that an exhaust
aftertreatment system component replacement is
necessary.
Various Symptoms Caused by an Aftermarket
Power-Up Kit or Hardware
• Poor performance
• Drivability concerns
• Increased emissions
• Knocking noise
• Engine damage
• Smoke from exhaust
Copyright 2017 General Motors LLC. All Rights Reserved.

GDS 2 Software updates are available when released
and are indicated by the following prompt: Diagnostic
Package Updates Available. Whenever this prompt is
displayed, press the Update (1) button to download the
latest available software version.
Typical GDS 2 screen views may vary due to Model
Year, Model, Engine, Transmission and other
Equipment, and for example if the view was saved as a
“Report” or as a single screen shot .jpg, .jpeg or .png
file. It also depends on the GDS 2 software version
currently being used by the Service Technician.

GDS 2 Screen Shots Required by the
Calibration Group — 2017–2018 Chevrolet
Silverado Typical View of Screen Shots
Generated as a Report
Notice: BEFORE authorizing any Duramax® diesel
engine or transmission replacement, the Calibration
Group will require copies of both of the following GDS 2
screens in the .jpg, .jpeg or .png file format:
Engine Control Module – Calibration History Screen
• Navigate to:
⇒ Module Diagnostics
⇒ Engine Control Module
⇒ Identification Information

Page 2
•

September, 2017

Bulletin No.: 17-NA-100

⇒ Calibration History
On this screen, you should see:
⇒ Calibration History Buffer
⇒ Number of Calibration History events stored
⇒ Calibration Part Number History
⇒ Calibration Verification Number History
⇒ Engine Calibration Part Number History X
Counter

4749840

Capture a photo of the Calibration History screen, verify
all of the data listed above is on the photo as well as the
VIN at the bottom of the screen.
• It may be required to scroll the screen and take
multiple photos to capture all of the calibration
history events. Save photo(s) and attach it to the
email.
Note: Repeated “FFFF”s or “0000”s are harmless.
They are place holders, and are not actual calibrations.
It is not necessary to photograph extra screens
containing only this type of calibration (FFFF’s or
0000’s).
Another option is to select the Create Report button in
the upper right of the screen. Save the report and
attach it to the email.
Notice: This is a typical GDS 2 report generated by
selecting the “Create Report” button, and taken from a
Model Year 2017 Silverado showing the VIN,
Calibration History, Calibration Verification Number
History and other Associated Parameters

Transmission Control Module (TCM) - Data
Display
•

Navigate to:
⇒ Module Diagnostics
⇒ Transmission Control Module
⇒ Data Display
⇒ Transmission Data
• On this screen, you should see:
⇒ Calculated Engine Torque
⇒ Maximum Transmission Calculated Engine
Torque

Bulletin No.: 17-NA-100

September, 2017

Page 3

4749859

Capture a photo of the Data Display screen, verify all of
the data listed above is on the photo as well as the VIN
at the bottom of the screen.
• Save photo and attach it to the email.
Another option is to select the Create Report button in
the upper right of the screen. Save the report and
attach it to the email.
Notice: This is a typical GDS 2 report generated by
selecting the “Create Report” button, and taken from a
Model Year 2017 Silverado showing the: VIN and
Maximum Transmission Calculated Engine Torque
Parameter

Instructions for E-Mailing the Required
Information and .jpg, .jpeg or .png Files to the
Calibration Group
1. E-mail copies of the files to [email protected]
Note: Properly providing the requested information in
Step 2 and Step 3 is extremely important.
2. In the Subject line of the E-mail include the phrase
”Duramax® diesel”, the complete VIN and Service
Agent BAC.
Important: DO NOT cut and paste the GDS 2 screen
shots into the body of the e-mail. The .jpg, .jpeg or .png
files must be sent as e-mail ATTACHMENTS.
3. In the Body of the E-mail include the following:
3.1. Complete VIN
3.2. Mileage

4.

5.

6.
7.

8.

3.3. Job Card Number (R.O. Number)
3.4. Service Agent BAC.
3.5. Service Personnel Name (Manager or
Technician)
3.6. A complete and comprehensive description of
the customer concern and cause of the
concern.
3.7. Include any additional information as to why
the Service Personnel believes that there
may be aftermarket calibrations or hardware
installed on the vehicle.
When sending the e-mail to the Calibration Group,
the .jpg, .jpeg or .png files must be “attached” to
the e-mail, in order to properly validate the
calibration.
E-mails that are sent without all of the above
information and attachments as outlined, may be
returned to the sender with a request for the
missing information.
Remember to review e-mail replies for further
information from the Calibration Group.
The Service Agent will receive an e-mail reply from
the Calibration Group after the calibrations have
been validated. The e-mail reply will advise the
Service Agent if the calibrations are OEM.
The Service Personnel may call the PQC after
receiving their e-mail notification from the
Calibration Group informing them that the
calibrations are OEM, if required to do so for
Warranty Requirements. Be prepared to provide all

Page 4

September, 2017

Bulletin No.: 17-NA-100

of the usual documentation that is normally
required when requesting an assembly
authorization from the PQC.
• If the Calibration Group determines that the
calibrations ARE aftermarket calibrations, DO
NOT contact GM Technical Assistance to
discuss warranty concerns on the aftermarket
calibrations. All questions and concerns about
warranty should be directed to the Service
Agent’s District Manager Aftersales (DMA) in
the United States and in Canada to the District
Manager - Customer Care and Service Process
(DM - CCSP).

Warranty Information
•
•

•
•

The Service Management must be involved in any
situation that would justify the use of labor
operation 0600014.
Notify the Service Agent’s District Manager
Aftersales (DMA) in the United States and in
Canada the District Manager - Customer Care and
Service Process (DM - CCSP).
All claims will have to be routed to the Warranty
Support Center (WSC) for approval.
Please refer to the latest version of Corporate
Bulletin Number 09-00-89-016, Labor Operation
0600014 - Suspected Tampering or Vehicle
Modifications for important information.

Labor
Operation

Description

Labor Time

0600014*

Suspected Tampering or
Vehicle Modifications

0.2 hr

*This is a unique Labor Operation for Bulletin use only.

Version

2

Modified

September 05, 2017 — Added 2018 Model Year.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.

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