Service Update
17349 Rear 12 Volt Battery Tray Missing Attachment Nuts
Reference Number:
Attention:

Release Date:
Revision:

N172102310

September 2017
00

This service update includes vehicles in dealer inventory and customer vehicles that return to the
dealership for any reason. This bulletin will expire at the end of the involved vehicle’s New Vehicle Limited
Warranty period.

Make
Chevrolet

Model
Malibu Hybrid

Model Year
From
To
2017
2017

RPO
LKN

Description
1.8L Engine

Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management
system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections
and/or repairs.
Condition
Correction

Two of the four rear 12V battery tray attachment nuts may not be installed.
Dealers should install the 2 missing rear 12V battery tray attachment nuts.

Parts
Quantity
2

Part Name

Part No.
11546377

Nut-Battery Tray

Reminder: Parts may be removed from Retail Inventory Management (RIM). Dealers should review the affected parts
to confirm RIM managed status. Parts may have quantity limiters in effect.
Warranty Information
Labor
Operation
9103391

Description
Inspect Battery Bracket Nut Installation, No Further Action Required
ADD: Install Two Nuts

Labor
Time
0.2
0.1

Trans.
Type
ZFAT

Net
Item
N/A

Service Procedure
1.

Open the rear compartment lid.

4861141

2.

Remove the battery access door located in the left rear compartment side trim.

Copyright 2017 General Motors. All Rights Reserved.

Page 1 of 2

Service Update
17349 Rear 12 Volt Battery Tray Missing Attachment Nuts

4861143

3.

Inspect the rear area of the battery bracket (by hold down clamp) and determine if the two rear nuts are installed.
•
•

4.

If the nuts are installed, no further action is required.
If the nuts are missing, install the two missing fasteners. Tighten to 22Nm (16 ft.lb).

Reinstall the battery access door located in the left rear compartment side trim.

Dealer Responsibility
Whenever a vehicle subject to this service update enters your vehicle inventory, or is in your facility for service in the
future, and the vehicle is still covered under the New Vehicle Limited Warranty, you must take the steps necessary to be
sure the service update correction has been made before selling or releasing the vehicle.
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers' possession
and subject to this bulletin must be held and inspected/repaired per the service procedure of this bulletin before customers
take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded,
released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System
(CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting
an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified
for sale within the CPOIS system, or once again be used in the CTP program.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

Page 2 of 2

GLOBAL SAFETY FIELD INVESTIGATIONS
DCS4548
URGENT - DISTRIBUTE IMMEDIATELY
Date:

September 1, 2017

Subject: 17349 - Service Update
Rear 12 Volt Battery Tray Missing Attachment Nuts
Models: 2017 Chevrolet Malibu Hybrid Equipped with 1.8L Engine (LKN)
To:

All General Motors Dealers

General Motors is releasing Service Update 17349 today. The total number of
U.S. vehicles involved is approximately 186. Please see the attached bulletin
for details.
Global Warranty Management (GWM)
The Investigate Vehicle History (IVH) screen in the GWM system will be updated
September 1, 2017. A list of involved vehicles in dealer new inventory is attached to
this message. Please hold all warranty transactions until the VIN appears in IVH.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS