Service Bulletin
Applies To:

06-001
April 19, 2019

1998 and Later Models – ALL

Audio, Navigation, RES, and i-MID Unit In-Warranty and Customer Pay
Exchange and Out-of-Warranty Repair
(Supersedes 06-001, dated March 29, 2018, to revise the information marked by the black bars)
REVISION SUMMARY
Updated Order Status Inquiry Contact Information.

IN-WARRANTY DIAGNOSIS
Service Advisor:
1. Interview the customer to get as much information
as possible, such as where and when the problem
occurs. This information is vital in helping you
determine if the audio, navigation, RES system is
operating normally or if a problem exists. Write the
complaint on the repair order.

COVERAGE
This bulletin applies to all Acura audio units,
CD players/changers, cassette tape players,
navigation units, rear entertainment system
(RES) units, both in warranty and out of
warranty.
COMPONENT REPLACEMENT POLICY
Use remanufactured components for warranty
and customer pay repairs on customer
vehicles. Follow the information and
procedures given in this service bulletin and in
Parts Information Bulletin B06-0001, Audio,
Navigation, and RES Unit Warranty and
Customer Pay Exchange Program.

NOTE: For CD/DVD-related problems, verify if
the customer used discs with adhesive labels.
Service Technician:
2. Print the appropriate system worksheet from an
Interactive Network (iN) workstation.

• Use new components to repair new, unsold vehicles.
• A new component may be used to repair a
customer’s vehicle under warranty only if the
remanufactured component is currently
unavailable from American Honda.
• You must receive authorization from your
District Parts and Service Manager (DPSM)
before ordering a new component.

From the iN main menu, click on SERVICE.
Click on SIS (Service Publications).
Click on Technical Library.
Select the model and the model year, then click
on Job Aids.
• Click on Audio System Worksheet, Navigation
System Worksheet, or Rear
Entertainment System Worksheet.
•
•
•
•

AUDIO SYSTEM WORKSHEET

• For vehicle service contract (VSC) and certified
used car (CUC) repairs, call 800-999-5901.

__________________________________

Repair Order Number*

________________________

DPTS# / Name*

__________________________________

Repair Order Date*

_______ / _______ / _______

SSN*

_______ (last four numbers)

Approved By Parts Manager*

Telephone No.*

(_____) ______-_________ ext _______

Called Tech Line ?*

Yes

No

Yes

No

___________

Vehicle Information
VIN

_______________________

Mileage

Model

_______________________

Model Year

_____________________

Trim Level

_____________________

Body Type _______________________

_____________________
Interior Color Code

________________

Warranty / Goodwill Information

Operation Number: From the Flat Rate Manual
Flat Rate Time:
From the Flat Rate Manual
Failed Part:
Use the original factory P/N
(without the RM) from the
parts catalog (ex.:
08A06-341-110)

Goodwill Authorization

___________________________

Customer Information
Customer Name* ______________________________

Customer Contact No.* (_____) ______-_________ Customerıs

Complaint* ________________________________________________________________________________________
______________________________________________________________________________________________________________
______________________________________________________________________________________________________________
______________________________________________________________________________________________________________

Problem Description
Could you duplicate the problem?*

Yes

No

Is this a repeat complaint?* Compares

Yes

No

Is this a repeat repair (comeback)?*

Yes

No

to a ıknown goodŽ vehicle?*

Yes

No

What is the problem? (Check all that apply)* AM (Describe in Comments section below)

From the Flat Rate Manual

CD Player/Changer

XM (Factory Installed)

Other (Describe in Comments section below)

Is this audo order related to Service Bulletin 04-027?
Other Accessories

BTB-11851 Version 14

Cassette Player

FM (Describe in Comments section below)

How long after purchase did the problem begin?

From Audio Customer
Contention Codes in the
Flat Rate Manual
Part used for repair: Use the RM P/N from the repair
order (ex.: 08A06-341-110RM)

 2019 American Honda Motor Co., Inc. – All Rights Reserved

Dealer Information

Dealer Number

Reference #

WARRANTY CLAIM INFORMATION
The normal warranty applies.

Defect Code:
Symptom
Code:

Warranty Audio Order - Audio System

* = Required

Yes

No

__________ ___________ (Days/Months/

Cassette Player

Years)
CD Player

Window Tinting

OnStar

LoJack

Rear Entertainment System (Non-OEM)

Rear Camera

Radar Detector

XM Radio

iPod Link

CD Changer

Security System

HFL

Other (Describe in Comments section below)

Conditions
When*

Always

Sometimes

Where*

Anywhere

Country

City

Other location (Describe in Comments section below)

Weather*

All weather

Dry

Cloudy

Raining

After using for ________________ (Minutes/Hours)

Outside Temperature* _______ degrees F
Driving*

Stopped

Moving

Both

Engine*

Running

Off

Both

Other Conditions

(Describe in Comments section below)

1 of 10

CUSTOMER INFORMATION: The information in this bulletin is intended for use only by skilled technicians who have the proper tools,
equipment, and training to correctly and safely maintain your vehicle. These procedures should not be attempted by “do-it-yourselfers,” and
you should not assume this bulletin applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Acura automobile dealer.

3. Duplicate and confirm the problem using the
customer information written on the repair order, or
have the customer demonstrate the problem. Write
your results on the worksheet.
Using the SYMPTOM TROUBLESHOOTING
INDEX or the DTC INDEX (if applicable) in the
applicable service manual, find the symptom that
matches the customer’s complaint, and follow the
diagnostic procedure:
• Refer to the appropriate section in the service
manual, or
• From the iN main menu:
- Click on SERVICE.
- Click on SIS (Service Publications)
- Click on SEARCH BY VEHICLE.
- Select the model and model year, and enter
keyword AUDIO, NAVI, or RES, and the DTC
(if applicable).
- Select the appropriate service bulletin,
ServiceNews article, or symptom
troubleshooting from the list.

4. Click on Audio Order. Enter the VIN and mileage,
and click Submit to view the Warranty Audio Order
form.
Screen 1

Screen 2

4. Repair the vehicle according to your diagnosis,
then confirm the repair by trying to duplicate the
customer’s original complaint, or check to see if the
DTC returns:
• If the problem is gone, return the vehicle to the
customer.
• If the problem is still there, go to step 5.
5. Replace the unit with a remanufactured unit:
• For warranty repairs, go to the IN-WARRANTY
EXCHANGE procedure.
• For vehicle service contract (VSC) and certified
used car (CUC) repairs, call 800-999-5901.
• For goodwill repairs, contact your DPSM.
IN-WARRANTY EXCHANGE
Service Technician:
NOTE:
• Use the iN to order a remanufactured audio,
navigation, RES unit. Do not call the
Remanufactured Parts Dealer Service Group.
• A Tech Line reference number is not required to
submit the order. Check Yes, and enter the
Reference Number only if there is a preexisting
Tech Line contact.
1. Go to an iN workstation. From the iN main menu,
click on SERVICE, then Remanufactured Parts,
then Audio Order.
2. Select the model, year, and keyword AUDIO,
NAVIGATION, or RES, then click Search.
3. Review the publications applicable to the problem.
If you cannot repair the problem, go to step 4.

2 of 10

06-001

5. For audio, navigation, or RES units: Use your
completed system worksheet to help you answer
the questions on the Warranty Audio Order form.
Screen #2 of the form contains the problem
description, condition information, and shared
functions. Fill this section out with as much
information as possible. Select one part number
from the list provided, then click on Submit.
It is your responsibility to ensure that the correct
part number is selected based on color and
application information.
NOTE: Once you submit your order, you can track it
using the Warranty Audio VIN Inquiry screen on the
iN. For details, go to WARRANTY AUDIO ORDER
PROGRAM FREQUENTLY ASKED QUESTIONS
on page 4 of this service bulletin.
6. You will receive a remanufactured unit packed in a
reusable shipping box. Save this box and the
packing materials.
You must return the failed core in this box.
Otherwise, your dealership risks being billed a core
loss charge, ranging from $800 to $2,500,
depending on the unit.
7. Remove the failed audio/navigation/RES unit:
• Refer to the appropriate component section of
the service manual, or
• Online, enter keyword AUDIO, NAVI, or RES.
Select the appropriate removal procedure from
the list.

9. If the remanufactured unit has a shipping cover and
shipping screws, make sure you transfer them to
the failed unit being returned. Also be sure to
transfer all the mounting brackets to the
replacement unit. Failure to do this may result in
dash squeaks and rattles.
NOTE: If the customer’s media (CD, CD magazine,
DVD, DVD-A, cassette tape, etc.) is stuck in the
unit, leave it there for these reasons:
• The manufacturer needs it for diagnosis and
testing.
• Any failed core that is returned disassembled is
considered an unusable core. Customer media
(CDs, CD magazines, DVDs, DVD-As, cassette
tapes, etc.) will be properly removed by the
supplier at the point of tear down and inspection
of the failed unit, and mailed to your dealer.
Make sure the failed core is not disassembled! If
the core is disassembled, your dealership will be
debited a core loss charge ranging from $800 to
$2,500, depending on the unit.
10. Put the failed core in the same box that the
remanufactured unit came in.
NOTE: If you do not return the failed core in this
same box, your warranty claim will be debited and
the core will be sent back to your dealership.
11. For Customer Pay orders, go to the iN under Reman Parts/
Special Orders. Click on Customer Pay check box

8. Install the remanufactured unit:
• Refer to the appropriate component section of
the service manual, or
• Online, enter keyword AUDIO, NAVI, or RES.
Select the appropriate installation procedure
from the list.

06-001

3 of 10

Parts Manager:
12. For audio, navigation, or RES units: The Audio