NHTSA ID Number: 10159113
Manufacturer Communication Number: B011417
TSB/Document Date: 2019-04-22
Summary
This Service Information bulletin supersedes SI B01 14 17 dated August 2018.
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TSB/Document ID: B011417
Replacement Service Bulletin Number:
MFR Communication Date: 2019-03-01
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: FUEL SYSTEM, OTHER:DELIVERY:FUEL PUMP
MFR Component System:
MFR Component Subsystem:
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TIS Service Bulletin
Page 1 of 6
SI B01 14 17
Warranties
March 2019
Technical Service
N47T/N57T HIGH PRESSURE FUEL PUMP: LIMITED
WARRANTY EXTENSION TO 10 YEARS/120,000 MILES
New information provided by this revision is preceded by this symbol
.
This Service Information bulletin supersedes SI B01 14 17 dated August 2018
What’s New:
• 2016 model year F10 and F15 vehicles with the N57T engine added
• 2016 model year F25, F30 and F31 vehicles with the N47T engine added
MODEL
F02 (740Ld xDrive)
(N57T Engine) Model
Year 2015 produced
8/27/2013 to 5/8/2015
F10 (535d Sedan)
(N57T Engine) Model
Year 2014, 2015 and
2016 produced
7/8/2013 to 9/30/2016
F10 (535d xDrive
Sedan) (N57T Engine)
Model Year 2014, 2015
and 2016 produced
3/30/2013 to 9/21/2016
F15 (X5 xDrive35d)
(N57T Engine) Model
Year 2014, 2015 and
2016 produced
5/7/2013 to 7/29/2016
F25 (X3 xDrive28d)
(N47T Engine) Model
Year 2015 and 2016
produced 9/15/2013 to
3/31/016
F30 (328d Sedan)
(N47T Engine) Model
Year 2014, 2015 and
2016 produced
6/24/2013 to 6/27/2016
F30 (328d xDrive
Sedan) (N47T Engine)
Model Year 2014, 2015
and 2016 produced
6/25/2013 to 6/27/2016
F31 (328d xDrive
Sports Wagon) (N47T
Engine) Model Year
2014, 2015 and 2016
produced 4/17/2013 to
6/27/2016
Note:The 2016 model year F10, F15, F25, F30 and F31 vehicles have been added to this
bulletin with the March 2019 update.
The “Model” information above is for informational purposes only, it is not the deciding factor.
ELIGIBLE VEHICLES
To determination a vehicle’s eligibility and to confirm this coverage applies, always perform a VIN-specific
DCSnet Warranty Inquiry first.
To assist you in identifying those vehicles that have this “component-specific” extended limited warranty
coverage, the DCSnet Warranty Vehicle Inquiry has been updated with the VIN and Component-specific
“Vehicle Comment” shown below:
Please seeSI B01 14 17 (DC 13 51 90 03 00). For this vehicle, the engine high pressure
fuel pump limited warranty for defects in materials or workmanship has been extended to 10
https://www.bmwtis.net/tiscode/cgi-bin/bulletin.aspx?sie_path=/tsb/bulletins/htm_store/502... 4/2/2019
TIS Service Bulletin
Page 2 of 6
year/120,000 mile as determined from the original in-service date. This coverage is subject to
the same vehicle eligibility requirements, limitations, and exclusions that apply to the BMW![]()
New Vehicle Limited Warranty for Passenger Cars and Light Trucks.
Note: Before performing a repair and submitting a claim, first confirm that the vehicle has the above
“Notice of Limited Warranty Extension” in the DCSnet Warranty Inquiry “Vehicle Comments” section.
If you have ELW eligibility and/or coverage question, please contact the Warranty department through IDS by
selecting “Coverage, Policy and Coding” prior to performing any repairs.
INFORMATION
For the eligible vehicles, BMW
of North America, LLC (“BMW
NA”) is extending the limited warranty for the
vehicle’s engine high pressure fuel pump to:
10 years/120,000 miles as determined by the vehicle’s original in-service date
This “component-specific” limited warranty extension applies
to defects in materials or workmanship.
This coverage is subject to the same vehicle eligibility
requirements, limitations, and exclusions that apply to the
BMW
New Vehicle Limited Warranty for Passenger Cars and
Light Trucks.
Note: This bulletin is notice of a “limited warranty extension.” This is NOT a notice of a Recall
or Service Action.
There is no immediate repair required unless the BMW
vehicle is currently experiencing this problem.
Customer Notification Letter
Even though this is NOT a Recall, BMW
NA sent VIN-specific customer notification letters in a phased release.
PARTS INFORMATION
Part Number
Description
Quantity
13 51 8 597 821
Exchange high-pressure pump (N57T)
1
13 53 8 596 875
PRESSURE HOSE ASSY (N57T)
1
13 53 8 596 876
PRESSURE HOSE ASSY (N57T)
1
Note: For other parts, please refer to the Electronic Parts Catalog (ETK/EPC), using the customer’s
VIN to locate the applicable replacement part numbers.
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TIS Service Bulletin
Page 3 of 6
Only order these parts in the quantities needed to address customers’ vehicles that have confirmed
failures.
“Only in conjunction with” parts: When applicable, if ETK/EPC item identifies additional part(s) that
must also be replaced/installed “in-conjunction” with performing a covered repair, these “required”
additional items are also covered under the terms of this extended limited warranty.
Also refer to ETK/EPC and the repair instructions for onetime-use fasteners/screws and other information
regarding repair-related gaskets, seals, fluid and/or lubricants that also need to be replaced/used and
claimed.
WARRANTY INFORMATION
This component-specific limited warranty extension to 10 years/120,000 miles applies to “eligible USspecification BMW
vehicles” that are registered, operated and have their covered repair performed by an
authorized BMW
center in the United States (including Puerto Rico).
The existing limited warranty coverage for the whole vehicle and other components has not changed.
This coverage supersedes the coverage that is provided under the BMW
Certified Pre-Owned Program or any
BMW
Group Vehicle Service Contract that applies to the vehicle.
Should engine high pressure fuel pump fail again, these component are covered by the remaining portion of the
extended limited warranty coverage period.
Non-Qualifying Repairs
Non-US specification vehicles, ineligible vehicles, eligible vehicles operated and repaired outside the United
States and Puerto Rico and/or the diagnosis and repair of other unrelated issues are not covered under the
terms of this limited warranty extension.
Qualifying Repairs - Claim Submission
Defect Code:
1351900300
Engine Performance-Related and/or Malfunction Light/Message is displayed.
Labor Operation:
Labor Allowance:
Description:
00 00 006
Refer to AIR
Performing “vehicle test” (with vehicle diagnosis
system – checking faults) (Main work)
Refer to AIR
Performing “vehicle test” (with vehicle diagnosis
system – checking faults) (Plus work)
Refer to AIR
Connect an approved battery charger/power supply
(indicated in KSD 2 as Charging battery)
Work time (WT)
Performing vehicle diagnosis – test module
Work time (WT)
Check function of the digital diesel electronics (DDE)
Or:
00 00 556
And:
61 21 528
And, as necessary:
61 00 006
And/or, as necessary:
13 00 003
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TIS Service Bulletin
Page 4 of 6
And, if necessary:
13 31 538
Refer to AIR
Checking fuel supply pressure
Refer to AIR
Checking fuel return pressure
Labor Operation:
Labor Allowance:
Description:
13 51 518
Refer to AIR
Replacing high pressure fuel pump (after vehicle
diagnosis)
Labor Operation:
Labor Allowance:
Description:
13 51 520
Refer to AIR
Replacing high pressure fuel pump (after vehicle
diagnosis)
Or, if necessary:
13 31 525
And, for the:
F02, F10 and F15
Or, for the:
F30 and F31
If you are using a Main labor code for another repair, use the Plus code labor operation 00 00 556 instead of 00
00 006.
Work time labor operation codes 61 00 006 and 13 00 003 are not considered a Main labor operations;
however, they do require an individual punch times and an explanations on the repair order and in the claim
comments section.
Or, for:
Other Covered Replacements
F10 and F15
Labor Operation:
Labor Allowance:
Description:
13 51 004
Refer to AIR
Replacing high pressure fuel pump (Main work)
Refer to AIR
Replacing high pressure fuel pump (Plus work)
Labor Operation:
Labor Allowance:
Description:
13 51 017
Refer to AIR
Replacing high pressure fuel pump (Main work)
Or:
13 51 515
Or:
F30 and F31
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TIS Service Bulletin
Page 5 of 6
Or:
13 51 517
Refer to AIR
Replacing high pressure fuel pump (Plus work)
Refer to AIR for the corresponding flat rate unit (FRU) allowances.
Consequential Repair(s)
When other or additional work and/or parts are required as a direct result of the issue being addressed in this
bulletin, claim these items under the defect code listed above together the applicable labor operations listed in
AIR
Explain and itemize the other or additional work these repair order and in claim comment section.
Overlapping Labor Procedure
If other repair work results in overlapping labor, you can replace the flat rate labor operation’s stated AIR “FRU
allowance” with a:
“Reduced FRU value” to eliminate the overlapping labor.
For help in identifying the overlapping labor, refer to the AIR FRU Plausibility Check (Overlapping Labor Tool)
which is located in the AIR Client.
Eligible other repair work that will be claimed under a different defect code will require separate punch times.
Please identify and itemize those flat rate labor operations with “reduced FRU values” on the repair order and in
the claim comment section.
Previous Customer-pay Repairs – Limited Warranty Extension Reimbursement
For the “Models” listed above and under this extended limited warranty, BMW
NA will provide reimbursement
for “qualifying customer-pay repairs” that were performed on an eligible vehicle prior to the release of this
component-specific limited warranty extension.
Note: The 2016 model year F10, F15, F25, F30 and F31 vehicles have been added to this
bulletin with the March 2019 update.
Repairs that do not qualify for Reimbursement
Repairs performed on ineligible vehicles, eligible vehicles operated and repaired outside the United States and
Puerto Rico and/or the diagnosis and repair of other unrelated issues. This exclusion also applies to repairs that
were performed using (including those repairs that result from using) non-genuine BMW
parts and/or used
BMW
passenger car or light truck parts.
Requesting Reimbursement for a Previous Repair that Qualifies
For a customer to request reimbursement for a “qualifying customer-pay repair” performed either by an
authorized BMW
center or independent repair shop located in the United States (including Puerto Rico), please
have him/her submit his/her reimbursement request “online” at www.BMW-RP.com under the following
reference:
B-ELWR 2017 N47T/N57T Engine High Pressure Fuel Pump 10Y120M
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TIS Service Bulletin
Page 6 of 6
Reimbursement Request Procedure
The online process is initiated by attaching/sending “PDF files” of the supporting documentation for the “prior
repair.”
The website and attached sample customer letter provides information as to “what” documentation is needed to
be supplied to support a prior repair.
The letter also includes alternative methods to request reimbursement, either through the mail or by fax as
described below:
BMW
Customer Reimbursement
Attention: B-ELWR 2017 N47T/N57T Engine High Pressure Fuel Pump 10Y120M
P.O. Box 561089
Center Dallas, TX 75356
Fax number: 877-434-2992
Please allow 4-6 weeks for processing your request.
Should you have any questions concerning this reimbursement process, please call 1-844-857-0341.
BMW
Owner/Operator Inquiries and Assistance
For all other questions, please contact the BMW
’s Customer Relations and Services via email at
[email protected] or via telephone at 1-800-831-1117.
Please have your 17-character Vehicle Identification Number (VIN) available and include the VIN with all
communications.
ATTACHMENTS
View PDF attachment B011417_N47T,N57T_HDP_Sample_Cust_Letter.
[ Copyright ©2019 BMW of North America, Inc. ]
https://www.bmwtis.net/tiscode/cgi-bin/bulletin.aspx?sie_path=/tsb/bulletins/htm_store/502... 4/2/2019
Month YYYY
This “Important Limited Warranty Information” applies to the BMW
vehicle with the Vehicle
Identification Number (VIN) of WBANB535X01234567.
Dear BMW
Owner/Lessee:
BMW
is committed to delivering the ultimate in product satisfaction to our customers.
Towards that end, BMW
is extending the limited warranty for the engine’s:
•
High Pressure Fuel Pump
On the above-referenced vehicle to:
•
10 years/120,000 miles as determined by your vehicle’s original in-service date.
This “component-specific” limited warranty extensions apply to defects in materials or workmanship. This
coverage is subject to the same vehicle eligibility requirements, limitations, and exclusions that apply to
the BMW
New Vehicle Limited Warranty for Passenger Cars and Light Trucks.
This is notice of a “limited warranty extension.” This is not a notice of a Recall or Service Action.
If a repair to this component is required, please contact your nearest authorized BMW
center in the
United States or Puerto Rico to schedule an appointment. Your authorized BMW
center will determine
the vehicle’s eligibility and review the scope of repairs that are covered by this component-specific limited
warranty extension(s).
After vehicle inspection and diagnosis, eligible repair work will be performed by the authorized BMW![]()
center in the United States (including Puerto Rico) free of charge.
Repairs performed on ineligible vehicles, eligible vehicles operated and repaired outside the United
States and Puerto Rico and/or the diagnosis and repair of other unrelated issues are not covered by this
limited warranty extension. This exclusion applies to repairs, including consequential, that were
performed using non-genuine BMW
parts and/or used passenger car or light truck parts.
The integrity of our products is essential to BMW
’s success and our customers’ trust. We are determined
to exceed your expectations and hope this warranty extension further enhances your ownership
experience.
Sincerely,
BMW
of North America, LLC
B-ELWR 2017 N47T/N57T High Pressure Fuel Pump 10Y120M
Previous Customer-pay Repairs – Limited Warranty Extension Reimbursement
BMW
of North America, LLC
Month YYYY
VIN WBANB535X01234567
Under these extended limited warranties, BMW
of North America, LLC (“BMW
NA”) will provide
reimbursement for “qualifying customer-pay repairs” that were performed on an eligible vehicle prior to
the release of these component-specific limited warranty extensions.
Customer-pay repairs are subject to the applicable vehicle and coverage eligibility requirements,
exclusions and limitations that apply to the BMW
New Vehicle Limited Warranty for Passenger Cars and
Light Trucks.
Repairs that do not Qualify for Reimbursement
Repairs performed on ineligible vehicles, eligible vehicles operated and repaired outside the United
States and Puerto Rico and/or the diagnosis and repair of other unrelated issues. This exclusion applies
to repairs, including consequential, that were performed using non-genuine BMW
parts and/or used
passenger car or light truck parts.
Requesting Reimbursement for a Previous Repair that Qualifies
If you previously had a “qualifying customer-pay repair” performed either by an authorized BMW
center
or independent repair shop located in the United States (including Puerto Rico), please submit your
reimbursement request “online” at www.BMW-RP.com under the following reference:
Covered Component Code
B-ELWR 2017 N47T/N57T High Pressure Fuel Pump 10Y120M
To initiate the online process, you will be asked to attach PDF files of the required documentation as
outlined in the reimbursement checklist on the next page.
Alternative Method to Request Reimbursement
Alternatively, you may mail or fax your request and documentation to:
BMW
Customer Reimbursement Center
Attention: B-ELWR 2017 N47T/N57T High Pressure Fuel Pump 10Y120M
P.O. Box 561089
Dallas, TX 75356
Fax number: 877-434-2992
Please allow 4-6 weeks for processing your request.
Should you have any questions concerning this reimbursement process, please
call 1-844-857-0341.
For all other questions, please contact BMW
’s Customer Relations and Services via email at
[email protected] or via telephone at 1-800-831-1117.
Please have your 17-character Vehicle Identification Number (VIN) available and include the VIN with all
communications.
B-ELWR 2017 N47T/N57T High Pressure Fuel Pump 10Y120M
N47T/N57T High Pressure Fuel Pump: Limited Warranty Extension to 10 Years/120,000 Miles
Previous Customer-pay Repair Reimbursement – Documentation Checklist
BMW
of North America, LLC
Reimbursement is available to the BMW
Owner/Lessee who incurred the expense.
When submitting a reimbursement for a previous repair, please provide legible copies of the following
documentation and include your VIN, name, address and your preferred contact telephone number(s):
Repair Order (RO) or Invoice
This document should include the following information:
Customer name and address
Vehicle Identification Number (“VIN”)
The date of repair
The mileage when the repair was performed
Itemized breakdown of the labor charges for all repairs* including diagnosis
Itemized breakdown of the parts, including any miscellaneous items, billed for all repairs*
*For repair orders containing multiple repair line items, only the specific line item expenses that relate
to the component that is covered by this extended limited warranty will be considered for
reimbursement.
Proof of Payment
Please provide a copy of at least one of the following items as valid proof of payment:
Repair order (RO)/invoice stamped and dated as “PAID”
Copy of a cancelled check
Copy of a signed credit/debit card receipt
Copy of a credit/debit card statement
Determining if an eligible vehicle’s repair qualifies for reimbursement:
Please use the following questions to review your repair order documentation prior to submitting a
reimbursement request:
1. Why was the vehicle brought into the repair facility?
2. What was the repair facility's diagnosis?
3. What did the repair facility do to correct the concern and does it qualify?
B-ELWR 2017 N47T/N57T High Pressure Fuel Pump 10Y120M
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