NHTSA ID Number: 10158951
Manufacturer Communication Number: TSB1942A001
TSB/Document Date: 2019-04-22
Summary
This is a Technical Service Bulletin sent to dealers. This bulletin instructs dealers to replace both tailgate gas springs with the countermeasure parts when a customer reports a noise generating from the tailgate gas springs when opening and closing the tailgate. This noise may occur when the high sliding friction of the oil seal of the tailgate gas springs cases a stick-slip condition during expansion or contraction.
If the PDF is very large, it may not load in the preview below.
Some older TSBs had multiple PDFs — visit the NHTSA Website to view all PDFs.
If the TSB PDF does not show, download or view it on the NHTSA Website.
Click on the (+) Plus Sign
Then Click on Associated Document(s)
- MaxLife Technology prevents engine breakdown with 40% better...
- Includes seal conditioners to reduce oil consumption and oil...
- Added detergents reduce sludge, corrosion, rust and deposits...
- Advanced friction-fighting additives help maximize...
- Meets or exceeds all requirements of ILSAC GF-6A, API SP...
This product presentation was made with AAWP plugin.
Search NHTSA Database for Recalls
Search NHTSA Database for Vehicle Investigations
View Latest Vehicle Investigations
Search NHTSA Database for Vehicle Complaints
View Latest Vehicle Complaints
TSB/Document ID: TSB1942A001
Replacement Service Bulletin Number:
MFR Communication Date: 2019-03-21
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: STRUCTURE:BODY:TAILGATE
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
Page 1 of 3
SUBJECT:
NOISE FROM GAS SPRINGS WHEN OPENING &
CLOSING TAILGATE
No:
TSB-19-42A-001
DATE:
March 2019
MODEL:
See below
CIRCULATE TO:
[ ] GENERAL MANAGER
[ X ] PARTS MANAGER
[ X ] TECHNICIAN
[ X ] SERVICE ADVISOR
[ X ] SERVICE MANAGER
[ X ] WARRANTY PROCESSOR
[ ] SALES MANAGER
PURPOSE
A customer may report noise generating from the tailgate gas springs when opening and closing
the tailgate (on vehicles with either non-electric or electric tailgates). This noise may occur when
the high sliding friction of the oil seal of the tailgate gas springs causes a stick-slip condition during
expansion or contraction. Starting with vehicles produced after October 3, 2018, the oil seal of the
tailgate gas spring has been changed to a low friction type.
This TSB instructs dealers to replace both tailgate gas springs with the countermeasure parts on
a customer complaint basis.
AFFECTED VEHICLES
2016 - 2019 Outlander vehicles built on or before the VINs shown below.
D
JA4JZ4AX0KZ015362
D
JA4AZ2A32KZ604317 (Canada)
D
JA4JZ4AX1KJ000741
D
JA4AZ3A36KJ000743
2018 - 2019 Outlander PHEV vehicles built on or before the VIN shown below.
D
JA4J24A51KZ011257
Copyright 2019, Mitsubishi
Motors North America, Inc.
Continued
The information contained in this bulletin is subject to change. For the latest version of this document, go to the
Mitsubishi Dealer Link, MEDIC, or the Mitsubishi Service Information website (www.mitsubishitechinfo.com).
(4805)
Page 2 of 3
TSB-19-42A-001
REPAIR PROCEDURE
1.
Remove BOTH gas springs from the tailgate.
NOTE: Even if the noise complaint is only for one side, the gas springs for both sides must be replaced
at the same time (RH side shown below for example).
D
For removal and installation instructions, refer to the applicable Service Manual, Group
42-Body -> 42A -> Liftgate -> Removal and Installation.
Liftgate gas
spring assembly
Pin
2.
Install the new gas springs to both sides of the tailgate.
3.
Open and close the tailgate a few times to verify
there is no noise generating from the gas springs
when opening and closing the tailgate.
Page 3 of 3
TSB-19-42A-001
PARTS INFORMATION
Order only the Genuine Mitsubishi Parts listed below.
Model
Outlander
&
Outlander
PHEV
Model Year
Specification
Non-Electric
Tailgate
2016-2019
Electric
Tailgate
Part Name
Part Number
Qty
Old
New
Gas Spring,
Tailgate, LH
5802A599
5802A767
1
Gas Spring,
Tailgate, RH
5802A600
5802A768
1
Gas Spring,
Tailgate, LH
5802A601
5802A769
1
Gas Spring,
Tailgate, RH
5802A602
5802A770
1
NOTE: For each vehicle, replace BOTH LH and RH gas springs at the same time.
WARRANTY INFORMATION
This bulletin is supplied as technical information only and is not an authorization to repair. If an
affected vehicle is reported with the described condition, diagnose the condition, repair as
described in this bulletin and submit a normal warranty claim using the following information.
Labor Operation
Code
Operation
Nature Code
Cause Code
Time
Allowance
424353WB
Replacement of Both
Tailgate Gas Springs
80D
170
0.4 hrs
Warranty Coverage: 5/60 Basic Coverage (Canada: 5/100,000)
- 【Great Ideal For Every Car Owner】Prefect choice for your father, husband, brother or boyfriend. EVERY CAR OWNER WILL NEED IT! Also, the lifetime update is provided for more vehicle coverage, bug fixes. SAVE AT LEAST $1000+ PER YEAR!Get LAUNCH CRP123 V2.0 car diagnostic scanner and give your lover a surprise!*R each us to Get the Extra Gifts :Protective Case Storage Bag.
- 【Newly Added 3 Reset Functions】CRP123 V2.0 obd2 scanner with upgrades it offers Throttle Adaptation,Oil Reset and SAS Reset functions for FREE now!! Optimize your engine performance with Throttle Adaptation, reset your oil life system with ease to save time and money on maintenance, and enhance your vehicle's handling and safety with SAS Reset.Covering more daily repairs,become the most cost-effective product in its price range,save your time and money!
- 【 Read & Clear/Reset Engine/ABS/SRS/Transmission Diagnostic Scan Tool 】LAUNCH CRP123 V2.0 OBD2 Scanner can test Engine, Transmission, ABS and Airbag four systems, also reads and resets code, displays data stream graphic, stores and playbacks dynamic data stream,helps to quick analysis and diagnosis.
- 【 Error Fault Code Reader】Except the full 10 modes OBD2 diagnostic functions like, retrieving I/M readiness, Freeze Frame Data, Read Dynamic Data stream and Vehicle Information, O2 Sensor Test, EVAP Test of Fuel Tank System (Mode 8) and Advanced On-board Monitoring (Mode 6), launch crp123 v2.0 obd2 scanner can not only reveal what error codes your car is producing, but also erase your vehicle’s check engine light after problem fixed, the DTC help and explanation also tell you the exact problem.
- 【 Live Data Graphing + Read/Record/Playback Data stream + Print diagnostic data 】Live Data Graphing,more intuitive to know your vehicle’s problem.4 inches Screen Screen ;Print Function:Print the diagnose result easily; with user manual and register & update tutorial video uploaded in the link by us,you can Look up it anytime by ONE-CLICK.
- [Newly Added in 2026: 7 Reset Functions] The 2026 new version of the OBD2 scanner diagnostic tool CRP123X V3.0 Elite has new special functions for F.REE: Throttle Ad.aptation, Oil/SAS/BMS/Brake Reset, D-P.F Re.generation and ABS Service. Before you visit a mechanic, launch obd2 Scanner CRP123X Elite can perform a more in-depth diagnosis of the car system and provide accurate data within minutes. What's more, the list of compatible models has been expanded. Upgrading frequency is regular, occurring monthly even weekly.
- 🔥[FCA AutoAuth + CAN FD & DoIP] As an upgraded version of the LAUNCH CRP123X/CRP129X, FOXWELL NT614, and ANCEL FX2000, The Newest LAUNCH CRP123X V3.0 auto diagnostic scanner supports the following new protocols: CAN-FD for 2020 and newer G.M and Chrysler
models, as well as DoIP for V.olvo, Land Rover/Jaguar, and B.MW F/G chassis. With integrated AutoAuth, you can diagnose 2018 and newer FCA cars equipped with S.GW. Note: CAN-FD and DoIP protocols require an additional obd2 cable. *Menus vary by make, model, and year of gasoline or diesel engine vehicle. Email us your VIN data. - 🔥[No extra software fee. Works on 90 vehicle brands.] Most OBD2 scanners work with vehicles manufactured after 2001. However, the LUNCH OBD2 scanner is compatible with OBDII-equipped vehicles built after 1996 and works with more than 90 vehicle brands. One-click lifetime updates over WIFI 2.4&5.0Ghz keep the car software current and ensure constant coverage additions, diagnose vehicles from 1996 to 2026 with a massive global database. Android 8.1 ensures lightning-fast boot-up and processing.
- [Accurate & Intuitive Multi System Diagnosis] Will you be confused about what happens when the warning light of transmission, ABS, and SRS Airbag check engine flashes? Launch obd2 scanner diagnostic tool CRP123X V3.0 to pinpoint the problem components for a faster diagnosis for your car instead of taking your car to the dealership. Generate vehicle health reports with one click and share them via email over Wi-Fi to help avoid blind maintenance. And will turn off the warning light for you after fixing the problem, make to know more about your cars and do your own repair.
- [Multiple Display of Live Data + DTC Code Definition Explanation] Launch car tools show real-time data of oil temp, pressure, transmission temp, engine speed, coolant temperature, you will know which car part is abnormal. Data can be shown in a single, multi- graph, and merge two graphs for analysis（or 4-in-1 merged waveform graph),you can save, share, print, or email the overall inspection report for easier analysis.🔥Code Search,DTC Library provide massive information. Inbuilt “Feedback” module provides customized repair suggestions from our certified professionals.
- 🔥【2026 TOP HARDWARE AND SOFTWARE UPGRADE，UPGRADED OF CRP919E】LAUNCH scanner CRP919EBT wireless obd2 scanner has upgraded TOP HARDWARE CONFIGURATION and ADD NEWEST FUNCTIONS. The more FASTER and SMARTER CRP919EBT with 🔥Bluetooths & USB 2-in-1 connect🔥Android 10.0 OS🔥2.0Ghz 4 core high efficiency processor 4GB RAM+64GB ROM large storage🔥6300mAh large battery, more stable and longer lasting diagnostics🔥VAG Guided🔥ECU Code🔥Bi-directional Control🔥35+ Resets🔥CANFD&DOIP🔥FCA AutoAuth🔥Full System Diagnostics🔥2 Yrs Update🔥Newly add BST360 battery tester & I-TPMS & VSP600 endoscope🔥23+ Languages. Provide an unparalleled diagnostic experience at an affordable price.
- 🚗【CAN FD & DOIP & FCA, SUPER PROTOCOL】LAUNCH X431 CRP919EBT is equipped with the DBSCAR VII Bluetooth connector supporting CANFD and DoIP. The CRP919EBT automotive diagnostic scanner supports CAN FD protocol (compatible with post-2020 GM vehicles). It also meets DoIP protocol requirements (adapter sold separately) for compatibility with BMW (E & F chassis) models from 2017 onward. Autoauth for FCA SGW supports FCA vehicles including Chrysler models from 2017 and later.
- ✔️【ADVANCED ECU CODE, ADAPTATION, CALIBRATION & INITIALIZATION】The LAUNCH X431 CRP919EBT automotive scanner delivers exceptional ECU code capabilities for customized vehicle setups. It provides dealer-level functionality to streamline maintenance and repairs, enabling ECU matching and learning for enhanced customization.
- 👍【BIDIRECTIONAL CONTROL, 4000+ ACTIVE TESTS】LAUNCH OBD2 scanner CRP919EBT features bi-directional control - the most demanded capability among mechanics. When headlights or windows malfunction, repairs can be costly. With CRP919EBT, execute ECU commands and assess repair status through systems including ABS, windows, valves, wipers, and headlights - streamlining diagnostics while slashing repair expenses.
- 🥇【35+ MOST POPULAR RESET SERVICE FOR 160 MAKES】Same as Snap-on scanners, CRP919EBT scan tool delivers 35+ reset functions for 160+ vehicle models, including: service oil reset, throttle adaptation, steering angle calibration, brake pad replacement code, tire pressure reset, ABS bleeding, battery registration, gear signal learning, and injector code, etc.
This product presentation was made with AAWP plugin.
Last update on 2026-05-12 / Affiliate links / Images from Amazon Product Advertising API