Emissions Recall
Code: 23U4
Subject

2.0L TDI Engine (GEN 2 – Automatic Transmission)
Emissions Modification – Customer Only (Retail Sold) USA ONLY

Release Date
Repair Applicability

June 01, 2017
The ONLY Vehicles eligible for repair under this action are:
•

Affected Vehicles

Customer owned automatic transmission vehicles only

U.S.A. ONLY: 2012-2014 MY Volkswagen Passat 2.0L TDI (Automatic Transmission only)
Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this
action. Elsa is the only valid campaign inquiry & verification source.


Campaign status must show “open.”



If Elsa shows other open action(s), inform your customer so that the work can also be completed at
the same time the vehicle is in the workshop for this campaign.

Problem Description

The Environmental Protection Agency and California Air Resources Board have determined
that Volkswagen vehicles equipped with a 2.0L 4-cylinder TDI engine do not comply with
applicable emissions regulations. The emissions control systems on the vehicles will not control
emissions under off-cycle conditions as effectively as during the federal test procedure. The
extent of the emissions increase under off-cycle conditions depends upon how the vehicles are
driven.

Corrective Action

Install updated emissions control system software, install a supplemental Vehicle Emissions
Control Information label and TDI Emissions Modification Completion Label.
At this time, affected new and used vehicles in dealer inventory are not included in this
emissions modification release.
If the vehicle has been modified by the customer prior to receiving the emissions modification
in a manner that may yield a non-compliant emissions system (for example, removal of a
catalyst, installation of parts that impact emissions or emissions- related parts, or modifications
to the ECU or computer software of the vehicle), Volkswagen may not be able to perform the
emissions modification until the customer corrects such modification.

Code Visibility

On or about June 01, 2017, this campaign code will show open and available for repair on
affected vehicles in Elsa.
On or about June 01, 2017, affected vehicles will be identified and open for repair with this
campaign code in the VIN Lookup tool at www.vw.com.

Owner Notification

Owner notification took place in May 2017.

Emissions Campaigns
Requirements
(CALIFORNIA ONLY)

The California Air Resources Board and the Department of Motor Vehicles (DMV) require
emissions-related campaigns to be completed prior to vehicle registration renewal. When
campaign work is done you must provide the owner with a signed “Vehicle Emission Recall –
Proof of Correction” certificate (RC EMISCAVWAU). Order certificates online via the
Compliance Label Ordering portal at www.vwhub.com.

Additional Information

Please alert everyone in your dealership about this action, including Sales, Service, Parts
and Accounting personnel. Contact Warranty if you have any questions.
Fill out and affix the appropriate TDI Emissions Modification Proof of Completion label and the
appropriate Supplemental Vehicle Emissions Control Information Label after work is complete.
Additional shipments will be released based on the volume of completed repairs claimed
through SAGA. The parts will not be available for order through the website at this time.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved.
June 2017

23U4 Page 1 of 18

Claim Entry Instructions
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.
Service Number

23U4

Damage Code

0099

Parts Vendor Code
Claim Type
Vehicle Wash/Loaner
Criteria I.D.

WWO
Sold vehicle: 7 10
Do not claim wash/loaner under this action
01
*Perform software update, install TDI Emissions Modification – Proof of Completion
Label and install Supplemental Vehicle Emissions Control Information label.
Labor operation: 2360 25 99

90 T.U.

*Labels are sent free of charge. They cannot be charged to this campaign.

At this time, affected new and used vehicles in dealer inventory are not included
in this emissions modification release.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved.
June 2017

23U4 Page 2 of 18

Campaign Work Procedure

23U4 Emissions Recall

At this time, affected new and used vehicles in dealer inventory are not
included in this emissions modification release.

NOTE
Damages resulting from improper repair or failure to follow these work instructions are the dealer’s responsibility
and are not eligible for reimbursement under this action.

Required Parts
Quantity

Part Number

Part Description

1

03L 010 005 H

Supplemental Vehicle Emissions Control Information Label

1

CAMP TDI 2016_2

TDI Emissions Modification – Proof of Completion Label

Labels are sent free of charge. Additional shipments will be released based on the
volume of completed repairs claimed through SAGA. The parts will not be available for
order through the website at this time.
For any additional inquiries contact labelrequest@vw.com.
Required Tools

•

VAS6150X – Diagnostic Tester (or equivalent)

•

VAS5054X – Remote Diagnosis Head (or equivalent)

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved.
June 2017

23U4 Page 3 of 18

•

GRX3000VAS – Battery Tester/Charger (or equivalent)

•

Service Modification Validation Web App

•

tdi-inform.track360.com
TIP
This web application is compatible with desktops and laptops
running the most current versions of FireFox, Chrome, Safari,
or Explorer as well as iOS 9+ on iPads and iPhones.
NOTE
RISK of Non-payment!
Not using the IN-FORM tool to document and validate the
modification will stop the processing of payment for your
dealership even if the modification has been completed.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved.
June 2017

23U4 Page 4 of 18

Emissions Modification Instruction
Section A - Check for Previous Emissions Modification
TIP
If the TDI Emissions Modification – Proof of Partial Completion Label (CAMP TDI 2016_2) is present, no further
work is required.
•

Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen.

TIP
On the date of repair, print this screen and keep a copy
with the repair order.
•

Confirm the Campaign/Action is open .
If the status is closed, no further work is required.

•

Note the Applicable Criteria ID for use
in determining the correct work to be done and
corresponding parts associated.

NOTE
RISK of Non-payment!
Not using the IN-FORM tool to document and
validate the modification will stop the processing of
payment for your dealership even if the modification
has been completed.

•

Check for other Open campaign actions .

•

Other Open campaign actions must be completed
prior to releasing the vehicle to the customer.

Proceed to Section B.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved.
June 2017

23U4 Page 5 of 18

Section B – Check for Service Initiation
NOTE
RISK of Non-payment!
Not using the IN-FORM tool to document and validate
the modification will stop the processing of payment
for your dealership even if the modification has been
completed.

NOTE
RISK of Non-payment!
Ensure that the “check mark” is present prior
to beginning any work.
•

Ensure the Service Initiation Form has a “check
mark” .
o

If the Service Initiation Form does not
have
a
“check
mark”
,
immediately contact
your Service
Consultant to complete the initiation.

o

If “check mark” is present, initiate
Service Modification Documentation
Form and continue work.

DO NOT proceed with any work unless you can initiate
the Service Modification Documentation Form.

Proceed to Section C

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved.
June 2017

23U4 Page 6 of 18

Section C – Check for Pre-existing MIL on conditions and Vehicle Modifications
•

Check for illumination of the MIL .
o If MIL is illuminated, STOP, obtain GFF
diagnostic log, create a VTA ticket and
contact the Volkswagen Technicians
Helpline.
o If MIL is not illuminated, continue work
procedure.

TIP
•

•

VTA cases regarding MIL ON conditions
require a GFF diagnostic log to be uploaded
at the time of first contact.

Check for vehicle modifications from original
equipment.
o If vehicle modifications from original
equipment related to emissions components
are found, STOP, create a VTA ticket and
contact the Volkswagen Technicians
Helpline.
o If vehicle modifications from original
equipment related to emissions components
are not found, continue work procedure.

Proceed to Section D

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved.
June 2017

23U4 Page 7 of 18

Section D – Software Update Procedure
NOTE
Prior to launching the VAS Diagnostic Tester and starting an update, ensure the following conditions are
met;
The ODIS software is completely up to date.


Refer to the “Alerts” section on ServiceNet home page for the current ODIS version.

The battery charger is connected to the vehicle battery and remains connected for the duration of the
software update.
•

Battery voltage must remain above 12.5 volts for the duration of the software update. Failure to
do so may cause the update to fail, which could result in damage to the control module. Control
modules damaged by insufficient voltage will not be covered.

The screen saver and power saving settings are off.
•

Failure to do so may result in the tester entering power save mode during the software update,
which could result in damage to the control module.

The VAS Diagnostic Tester is plugged in using the supplied power adapters.
•

Under no circumstances should the tester be used on battery power alone during the software
update. Failure to do so may result in the tester powering off during the update, which could
result in damage to the control module.

If using the Bluetooth VAS 5054A transmitter head, it is connected to the tester with a USB cable.
NOTE
Using Bluetooth for this action is PROHIBITED!
Damage caused to electronic components (e.g. ECM, TCM, etc.) during the SVM flash process is not covered.
•

Performing a software update using a Bluetooth connection increases the risk of losing
connection during the update, which could result in damage to the control module.
It also greatly increases the time required to perform the update. Requests for additional time or
parts will be denied if the GFF log shows the update was performed using Bluetooth.

The Bluetooth function of the scan tool is physically switched off .

VAS 6150 & VAS 6150A

VAS 6150B

VAS 6150C

(Front panel behind handle)

(Right side behind WIRELESS door)

(Left side behind SC/EX door)

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved.
June 2017

23U4 Page 8 of 18

WARNING
Radiator Fan(s) may cycle ON high speed during the Update Process! There is a serious risk that personal injury
may result if contact is made with spinning fan blades. Keep hands and all objects away from Radiator Fan(s) during
Update Process!
TIP
To Update-Programming using SVM, review and follow instructions in Technical Bulletin 2014603: Software
Version Management (SVM) Operating Instructions.
The SVM Process must be completed in its entirety so the database receives the update confirmation response. A
warranty claim may not be reimbursed if there is no confirmation response to support the claim.

Things to check before starting Software Version
Management (SVM):

Verify your network connection
either thru LAN or WIFI by checking the
connection icon (lower right of the home
screen).

Check the icon within the ODIS
software that you have a connection.

Within the Connection Tab, verify that the
Connection type(s) display “Internet” .

Start a connections test and
verify that all connections pass.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved.
June 2017

23U4 Page 9 of 18

•

Open the hood.

•

Open the battery cover.

•

Attach the GRX3000VAS Tester/Charger (or
equivalent) to the vehicle battery.

•

Switch the ignition on.