MERCEDES-BENZ USA, LLC
303 Perimeter Center North, Suite 202
Atlanta, GA, 30346
Phone: (770) 705-0600
Fax: (770) 705-0117
MBUSA.com

TO:

Parts Managers and Parts Advisors
Service Managers and Service Advisors

FROM: Dealer Assistance Center

RE:

Weekly Parts Update

DATE: June 23, 2017

RECALL CAMPAIGNS with RETAIL HOLD
Recall

Information

MY17, Model 253 (GLC-Class)
Front Seatbelt Pretensioner Igniter

•

4,566 affected vehicles flagged in VMI

•

Affected vehicles can be repaired

•

Loaner and demonstrator vehicles may continue to be
driven but not retailed until repaired

•

Customer interim letters to be mailed on June 23, 2017

2017050023 - Passenger
2017050024 – Driver
2017050025 – Driver & Passenger

RECALL CAMPAIGN
Recall

Information

2017060004
MY 2013-2016, Model 463
Replace Steering Coupling

•

10,830 affected vehicles flagged in VMI

•

300 affected vehicles in dealer inventory

•

Parts are available and can be ordered as necessary

•

Customer interim letters were mailed in May 2017; final
remedy notification will be mailed on June 30, 2017.

Please refer to the respective Recall Campaign NCA for additional information.

Verifying Open or Pending Campaigns Prior to Retailing Vehicles

Please be reminded that the MBUSA Pre-Delivery Inspection (PDI) requirements include two separate
Instructions for dealers to verify that all open campaigns are completed prior to retail delivery to a customer.
These separate instructions are included to account for any campaigns that are issued after a vehicle first
arrives at a dealer: First check prior to PDI, Service Re-check prior to retail.
•

Prior to performing the Pre-Delivery Inspection (PDI) as outlined in the PDI form, Mercedes-Benz Dealers
must always verify that all recall/service campaigns have been performed.

1 | Weekly Parts Update, June 23, 2017

Verifying Open or Pending Campaigns Prior to Retailing Vehicles (continued)

•

Dealers must perform the PDI SERVICE RECHECK within 3 days of delivery, which includes verification that all recall
and service campaigns have been performed (see full details in ePDI or PDI paper copy in StarTekInfo).

•

It is a violation of Federal Law (49 CFR 573.11 - Prohibition on sale or lease of new defective and noncompliant motor
vehicles and items of replacement equipment) for an Authorized Mercedes-Benz dealer to sell or lease any new
vehicle in dealer inventory subject to an open or pending recall campaign that has not had the authorized remedy
performed. Violation of this requirement by a dealer could result in a civil penalty imposed by NHTSA of up to
$40,000 per vehicle.

Please refer to Verifying Open or Pending Campaigns are Completed Prior to Retaining a Vehicle NCA dated June 14, 2017
for additional information.

PDI Service Re-Check

Please be reminded that the PDI Service Re-Check must be performed within 3 days of vehicle delivery. Among other
items listed, the Re-Check includes a verification that all Recall and Service campaigns have been performed by the
dealer.
Dealers are reminded to submit claims for the Re-Check through RAPS and under Damage Code 21410.
In addition, always check VMI for open or pending campaigns prior to vehicle delivery.
Please refer to the Reminder – Always Perform PDI Service Re-Check prior to new vehicle delivery NCA dated June 14,
2017 for additional information.

2 | Weekly Parts Update, June 23, 2017

July 4th/Independence Day Holiday Schedule (July 3-4, 2017)

In observance of the Independence holiday, please be advised that the entire MBUSA organization (including the PAC and
PDCs) will be closed on July 3-4, 2017.
Delivery schedule is as follows:
Dedicated Delivery Service

•

Orders processed Monday, July 3rd and Tuesday, July 4th will not ship until
Wednesday, July 5th and delivered on Thursday, July 6th.

Less than Truck Load Service

•
•

FedEx LTL will be closed on Tuesday, July 4th.
Pick-ups from Monday, July 3rd will not move until Wednesday, July 5th.

StockPro Dealer Proposals

•
•

There will be no StockPro proposals on Tuesday, July 4th.
Proposals from Friday, June 30th and Monday, July 3rd will not be shipped until
Wednesday, July 5th and will be delivered Thursday, July 6th.

Please refer to the Independence Day, July 4th Ordering/Shipping Schedule NCA dated June 16, 2017 for additional
information.

CONSTRAINED PARTS

Listed below is the list of top constrained parts. Please use the backorder recovery date as your ETA. Also, the below
listed parts are not be eligible for special procurement case submission.
PART NUMBER
A 166 817 74 00
A 205 628 19 00
A 211 889 01 95 27
W 639 589 01 31 00

PART DESCRIPTION
MERCEDES STAR
FASTENING PLATE
INTERMEDIATE LAYER
BRACKET

QTY RCVD
6/13-20
67
84
253
1

BACKORDER RECOVERY
UNKNOWN
UNKNOWN
JUNE 2017
JULY 2017

SP cases for additional CVP slot allocations for repairs involving constrained parts are still eligible for submission.
Please remember to list “CVP Allocation Request” in the comment field when submitting a Special Procurement case
for additional CVP slot allocations.
Inquiries for SP cases should be emailed to [email protected].

3 | Weekly Parts Update, June 23, 2017

RETURNS

The following part numbers should no longer be installed and any existing stock on hand must be returned to your facing
PDC via Special Return, use Item Category SCM Authorized Part Return; include a copy of the NCA as your
authorization to return these parts. This special return will not affect your return allowance and will not be accepted after
the specified date. Substitution link were entered into Paragon. Please place orders to replenish your inventory, as
needed.
Part

Part Number
to be Returned

New Part Number

CU Compl Head Unit USA DVD Changer
Navigation

A2169001701

A216900170128

Control Unit

A2219004804

A221900480428

A221900480480

A221900480484

Reman CU Compl Head Unit DVD Changer

4 | Weekly Parts Update, June 23, 2017

Return Deadline
June 29, 2017

PAC Service Request Volume
For the week of June 12th, the PAC received 1,456 service requests (Passenger Cars –1,404; Sprinter – 52); 120 (8%)
unnecessary calls.

5 | Weekly Parts Update, June 23, 2017

PROGRAMS AND PRODUCT UPDATES
Equipment Release, 463 (G-Class) - Rotary Lift Adapter

The G-Wagon lift adapter is now available for pre-ordering; October delivery. Please contact Bosch by July 14th to place
your order, (888) 458-4040; or log in to the MBUSA SSEP online catalog to place your pre-order.
Inquiries should be emailed to [email protected].
Please refer to the Equipment Release, Pre-order available 463 chassis G-wagon Rotary Lift Adapter NCA dated June 23,
2017 for additional information.

EVA Error Code 099

Error code “099 – Claim entered more than once” will be non-confirmable effective June 26th. Should you have a
legitimate need to manually re-enter a claim, you will need to open a WSG case so that your scenario can be reviewed.
Please refer to the EVA Error Code 099 – Claim entered more than once NCA dated June 23, 2017 for additional
information.

DSD Inspect Program Launch

DSD Inspect on AutoPoint’s original MP1 code base will launch on July 17, 2017 with the following enhancements:
•
•
•
•

Vehicle Master Inquiry (VMI) access to automatically include open campaigns and recalls to the inspection list
MB-branded OwnerCare with videos, imagery and copy provided by the MBUSA Marketing team
Ongoing Consulting from AutoPoint’s professional training team to ensure your team is optimizing the program (a
$500 monthly value at no additional fee)
RetentionPoint integrates with DSD Inspect, allowing dealers to easily follow up with customers on declined services,
a $399 monthly value. Available only for dealers using MBUSA’s Engage program.

Webinars will be held for dealers currently not enrolled:

Please refer to the DSD Inspect Launch Announcement NCA dated June 23, 2017 for additional information.

6 | Weekly Parts Update, June 23, 2017

PROGRAMS AND PRODUCT UPDATES (continued)
CollisionLink Reimbursements
•

•
•

The PMA and performance coaching reimbursement credits for June will include transactions from 05/24/201706/20/2017 due to the MBUSA misc. billing process and the July 4th holiday.
The PMA and performance coaching credits for July will include transactions from 06/21/2017-07/23/2017 and will
return to the normal schedule thereafter.
Despite this scheduling change, dealers will still see reimbursement reports in CollisionLink that include transactions
from 5/24 – 6/23 and 6/24 – 7/23 for the respective month. This will cause discrepancies between what dealers
receive on their parts statements versus what they will see in the CollisionLink reporting.

Please refer to the June & July PMS and Coaching Reimbursements NCA dated June 23, 2017 for additional information.

7 | Weekly Parts Update, June 23, 2017