SMB00-006-2018-0 Service Bulletin/Repair Instructions

VOLVO CAR
SERVICE AND PARTS BUSINESS
Service Manager Bulletin

TITLE:
Software Installation Policy

GROUP:
NO:
ISSUING DEPARTMENT:
CAR MARKET:
00
006
Customer Service
United States
REFERENCE BULLETINS:
CPI 08-2018, TJ32688 and TJ31543

Service Personnel:

Read and initial
SERVICE

MANAGER
SERVICE

WRITER
ISSUE DATE:
STATUS DATE:
2018-03-29
2018-03-29
WARRANTY

ADMINISTRATOR
Page 1 of 2

“Right first time in Time”
The following Software Installation Policy is effective with repairs dated March 1, 2018 and later.

The guidelines outlined below supersede any previously released Policy. Repairs performed after

March 1, 2018 that do not follow the guidelines outlined will be rejected.

PDS
P5

SPA & CMA

P3

P2
Service 2.0

Each scheduled service maintenance

Required within 5 days of visit after retail delivery without a

retail delivery

customer concern

Not claimable - included

as part of PDS payment
N/A
Claimable

Each scheduled service maintenance

visit after retail delivery without a

customer concern

Not Claimable
Total Upgrade

Service visit after retail delivery

with customer concern and under

warranty

Claimable when addressing a

verified customer concern, after a

retail delivery, and software is a

reasonable repair.
PDS

To ensure the highest-quality experience to our customers, new vehicles must be delivered to the

customer with the latest PDS software. The installation of the software must be within five days of

the physical delivery to the customer. The PDS payment is subject to debit where it is found that the

software was not installed accordingly.

PDS software can be downloaded multiple times with the following constraints:

Maximum of 1 year from the assembly plant Factory complete date

And / or

Produced in the USA and available as an electronic document. Hard copy documents are printed in USA on recycled paper containing

a minimum of 50% wastepaper and 10% post-consumer waste.

© 2018 VOLVO CAR USA, LLC
Service Manager Bulletin 00-006

Up to a maximum of 4 PDS downloads per vehicle

Incremental PDS software downloads are available at no charge to the retailer, but there will no

additional compensation for labor time.

For additional information, including the reimbursement procedures, refer to SMB 17-2018.

Software 2.0

Service by Volvo is our promise to provide Volvo customers with a premium ownership experience

for the life of their vehicle. It is with these promises that we differentiate service at a Volvo retailer

from the competition and can communicate the value to our customers. Service by Volvo promises the

customer complimentary technical software updates to ensure that their Volvo is brought up to the latest

specifications.

Service 2.0 should be installed at a each scheduled service maintenance visit after a retail delivery

without a customer concern. The software is provided to the retailer at a cost of 0.01 cents. The cost

of this software and the labor associated should be provided to the customer free of charge. Note that if

installation of Software 2.0 causes any issues with other components, this should be addressed via the

spare part warranty process (using the Service 2.0 part number).

Effective, March 1, 2018, Volvo will reimburse retailers for the labor only to install Software 2.0 on

SPA and CMA vehicles only. The retailer will not be reimbursed in cases where the retailer has installed

Software 2.0 and completed a Total Upgrade during the same service visit. Service 2.0 should be

installed and is claimable on VCPO cars just prior to retail delivery (P5, SPA and CMA vehicles).

Please refer to CPI 08-2018 for detailed information on the claim handling procedure.

Total Upgrade

A total upgrade should only be completed when there is a service visit after a retail delivery with a

customer concern and under warranty. Please refer to CPI 08-2018 for detailed information on the claim

handling procedure.

P5 Vehicles Only

A configuration test as outlined in TJ31543 is required if the Total Upgrade remains visible in VIDA

after the upgrade is performed.

P3 Vehicles Only

Any remaining software visible in VIDA after the PDS Upgrade does not need to be downloaded

unless specified in a Quality Bulletin or PDS Plus Action. Refer to TJ32688.
Page 2 of 2
2018-03-29

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This product presentation was made with AAWP plugin.

Last update on 2026-05-12 / Affiliate links / Images from Amazon Product Advertising API

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