TJ20803-17-0-201 Service Bulletin/Repair Instructions

VOLVO CAR
SERVICE AND PARTS BUSINESS
Technical Journal

TITLE:
Test schedule for vehicle speed dependent vibrations at highway speeds

REF NO:
ISSUING DEPARTMENT:
CAR MARKET:
TJ 20803.17.0
Technical Service
United States and Canada
PARTNER:
ISSUE DATE:
STATUS DATE:
3 US 7510 Volvo Car USA
2018-03-21
2018-03-26
FUNC GROUP:
FUNC DESC:
2180
Engine mounting
Page 1 of 11
“Right first time in Time”

Attachment

File Name

T9379EN01.docx

TJ 20803 v2.pdf
File Size

0.0435 MB

0.2406 MB
Vehicle Type

Type

124

134

135

136

155

157

234

235

256

275

285

295

384

5XX
Eng
Eng

Desc
Sales
Body
Gear
Steer
Model Year

2007-2017

2011-9999

2008-2010

2008-2017

2011-9999

2015-9999

2017-9999

2017-9999

2015-9999

2007-9999

2007-9999

2007-9999

2007-9999

2007-9999
Plant
Chassis range

0000850-0200260

0000194-9999999

0000395-0377263

0000395-0274097

0000100-9999999

0000001-0999999

0000001-9999999

0000001-9999999

0000001-0999999

0328000-9999999

0617000-9999999

0254000-9999999

0600000-9999999

0010000-9999999
Struc Week

Range

200620-201614

201020-999999

200720-201152

200720-201619

201035-999999

201450-999952

201617-999952

201624-999952

201505-999952

200620-999999

200620-999999

200620-999999

200620-999999

200620-999999
Produced in the USA and available as an electronic document. Hard copy documents are printed in USA on recycled paper containing

a minimum of 50% wastepaper and 10% post-consumer waste.

© 2018 VOLVO CAR USA, LLC
Technical Journal 20803.17.0

CSC Customer Symptom Codes

Code

C4

F3

F6

8N

F1

F2

ZE

XB

WX

F4

C3

F5

C6

D2

WV

WY

X1

H3

H4

X8

E7

WZ

8J

1M

1N

V6

V7

NY

V9

8A

W2

V2

W3

X7

V1
Description

Complete vehicle/Unusual noise/While driving

Complete vehicle/Unusual noise/During acceleration

Complete vehicle/Unusual noise/During deceleration

Driving/Unusual noise/Unsure when/at all times

Driving/Unusual noise/At engine shut off

Driving/Unusual noise/During acceleration

Idling/Unusual noise

Exhaust system/Rattle/rumble

Engine cooling fan (FC)/Unusual noise

Clutch/Unusual noise/Noise from engine compartment

Automatic transmission/Unusual noise

Gear selector/Unusual noise

Manual transmission/Unusual noise

Front/rear axle/Unusual noise

Suspension/Clicking/clonking noise/At start/stop

Suspension/Clicking/clonking noise/Unsure when/at all times

Suspension/Unusual noise

Steering wheel/Squeak/rattle/Steering column/wheel

Steering/Unusual noise/Unsure when/at all times

Steering/Unusual noise/At full turn

Suspension/Unusual noise

Suspension/Clicking/clonking noise

Shock absorption/Unusual noise

Wheels, tires, hubs/Unusual noise/Front

Wheels, tires, hubs/Unusual noise/Rear

Complete vehicle/Vibration/When driving below 45 MPH

Complete vehicle/Vibration/When driving above 45 MPH

Automatic transmission/Vibration

Gear selector/Vibration

Manual transmission/Vibration

Front/rear axle/Vibration/shake

Steering wheel/Vibration/shimmy/When driving above 45 mph

Steering wheel/Vibration/shimmy/When driving below 45 mph

Steering wheel/Vibration/shimmy/At idle

Tires/Vibration/out of round
VST Operation Number

DTC Diagnostic Trouble Codes

Rows beginning with * are modified

Note! If using a printed copy of this Technical Journal, first check for the latest online version.

Page 2 of 11
2018-03-26
Technical Journal 20803.17.0

Text

DESCRIPTION:

* Updated chassis range.

* Added conversion to Ft.LBs in Attachment

This TJ is for vibrations at 80-135 km/h.

When writing a report, attach force variation measurement as instruction says.

In case of complain of Noise, Vibration or Harshness, NVH, and you need help from CMQ, some

“tools” have been created to help you to do a better and more precise fault tracing.

1. Question form to fill in and attach along with a vehicle report for faster support

2. Guideline to help you to sort out NVH related problems.

SERVICE:

N/A

VEHICLE REPORT:

Yes, together with a complete filled in attachment, included in this journal.

The attachment MUST be in English when sending in it to CMQ.

Use always function group 2180.
To view TJ attachments continue to next page. This TJ has two attachments.
2018-03-26
Page 3 of 11
Volvo Car Customer Service

Title

Action
Fault-tracing schedule NVH

Test protocol
Issue

1
Date

2015-02
TJ Instruction T9379

Page:

Operation number:
1 (3)
Cause

First issue
Affected vehicles

Year

All
Model

All
Engine
Transmission
Steering
Chassis number
Special tools

Description
Tool number
CHASSIS-EAR
9814108
Relevant vehicle

VIN
Model
Year
Engine
Transmission
Steering
TJ Instruction T9379
Page 2 (3)
1.
Note! ALWAYS start by inflating the tyres to comfort pressure.

Note! ALWAYS test drive with the customer and allow the customer to describe the interference.

Note! ALWAYS record the noise and include in the report.
2.
Questions to be filled in with the customer

1: When was the interference noticed for the first time?

Odometer:
_________ KM
Odometer:
_________ Miles
2: What type of interference?
☐ Noise

☐ Vibration
2:2 Experienced in?
☐

☐

☐

☐

☐

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