Technical Bulletin
Model(s)
All
(except Routan)

Year

Eng. Code

Trans. Code

VIN Range From

VIN Range To

2008-2013

All

All

All

All

Condition
92 12 04 November 2, 2012 2024878 Supersedes T.B. V921201 dated January 17, 2012 to add additional model
year applicability.
Wiper Blade Inspection for Proper Warranty Coding
Wiper blade inspection guidelines for wear and tear, outside influence and factory defect.
Note:
This bulletin applies to all models except Routan.

Technical Background
Wiper blade performance is affected by 3 conditions.
• Wear and tear due to normal environmental conditions and normal use through the 6 Month/6000 Mile warranty
period.
• Outside influence.
• Factory defect where the part has failed due to a part assembly problem. Covered under New Vehicle Limited
Warranty (NVLW).

Production Solution
No production change required.

Page 1 of 6
© 2012 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
Service
Examples of normal wear and tear covered under 6/6 warranty period.

Worn wiper edges.
Wiper rubber insert dried out, hardened and cracked (figures 1
and 2).
Note:
Normal life and wiper blade performance is covered through the
6month /6000 mile warranty period.
Conditions in Figures 1, 2, 3 are considered wear and tear and
are limited to 6 months/6,000 miles, whichever occurs first.

Figure 1

Wipers exposed to extreme hot or dry weather conditions can dry
out and harden wipers over time.

Figure 2

Page 2 of 6
© 2012 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
Wiper blade torn or insert separated.

Figure 3

Examples of outside influence.

Contamination
Wiper blades found with contamination of tree sap, dirt and
debris, wax, windshield Nano coatings, or any other substance
are not covered under warranty.
Note:
Refer to technical bulletin instance 2026253 (USA) or 2018568
(Canada) for proper windshield inspection and cleaning before
wiper blade replacement occurs.

Figure 4

Page 3 of 6
© 2012 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
Wiper insert pulled from guides
Wiper insert separating from guide.
This is usually due to the wiper blade being frozen to windshield,
damaged from ice scrapers, or any other object used to free
wiper blade.
Note:
This is not a factory defect if not identified at time of PDI.

Figure 5

Wiper blade physically bent
Note:
This is not a factory defect if not identified at time of PDI.
Figure 6

Example of Factory Defects

Wiper pinched inside guide retainers
Wiper blade is pinched between retainers during assembly.
Note:
Wiper blades should be inspected for factory defects at time of
the PDI.

Figure 7

Page 4 of 6
© 2012 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
New Beetle / New Beetle Convertible wiper insert retainer
coming out
Due to incorrect wiper arm attack angle adjustment from the
factory.
Condition can only be corrected by adjusting wiper arm attack
angle using Special Tool #3358B.
Note:
Refer to Elsa Web/Repair Manual/ Maintenance/ Maintenance
Procedures/ Wind shield Wiper Blades, Checking End Position
and Angle.
Figure 8

Wiper blades sent back to the WPRC should have the following information in order.
• Customer concern.
• Defect explanation.
• Correct wiper blade removed from the vehicle.
• Correct supplier code documented on the claim.

Model

Supplier (Code)

OE Part Number

New OE Part
Number

2011 OE Part
Number

2011 Jetta

Valeo (YRG)

-

-

5C795542_

Jetta

Federal Mogul
(YJE,ZH6)

1Q1955-42_

5K1955-42_

-

Jetta Wagon

Federal Mogul
(YJE,ZH6)

1Q1955-42_

5K1955-42_

5K1955-42_

Golf

Federal Mogul
(YJE,ZH6)

1Q1955-42_

5K1955-42_

5K1955-42_

Eos

Federal Mogul
(YJE,ZH6)

1Q1955-42_

5K1955-42_

5K1955-42_

Tiguan

Valeo (SWF)

5N1955-42_

5N1955-42_

5N1955-42_

2011 Passat

Valeo (SWF)

-

-

5C795542_

Passat

Federal Mogul (CH6)

3C1955-42_C

3C1955-42_D

-

Passat Wagon

Federal Mogul (CH6)

3C1955-42_C

3C1955-42_D

-

Page 5 of 6
© 2012 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
CC

Valeo (SWF) to
Federal Mogul (CH6)

Touareg

Bosch (BC5)

7L0955-42_

7L6955-42_

7P095542_

NB/NBC

DYNA SA (2EN)

1C1955-425_

1C1955-425_

-

2012 New Beetle
Successor / New
Beetle Successor
Convertible

Subensambles
Internacionales

Left – 5C1955425

-

-

(YJE)

3C8955 42_ (SWF) 3C1955-42_D (CH6) 3C1955-42_D (CH6)

Right – 5C2955426

Note:
Supplier codes and Part Numbers are subject to change. The supplier code should always be used off the
replacement part.
Any wiper blades received in the WPRC with incorrect part, incorrect supplier code, or missing technical
description of the failure will be charged back.

Warranty
Information only.

Required Parts and Tools
Tool Description

Tool No:

Wiper Adjustment Tool

3358B

Additional Information
All part and service references provided in this Technical Bulletin are subject to change and/or removal.
Always check with your Parts Dept. and Repair Manuals for the latest information.

Page 6 of 6
© 2012 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.