NHTSA ID Number: 10157770
Manufacturer Communication Number: Dealer Letter-Da
TSB/Document Date: 2019-04-08
Summary
VOLKSWAGEN
DEALERSHIP COMMUNICATION (Revision to UPDATE 90H2 ? Jetta Instrument Cluster): This document informs of an expansion of intent in scope for vehicles serviced. The problem observed was Clock and trip meter buttons in the instrument cluster not functioning properly. The corrective action for this issue was to Check function of buttons and if necessary repair instrument cluster.
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TSB/Document ID: Dealer Letter-Da
Replacement Service Bulletin Number:
MFR Communication Date: 2012-11-09
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
MFR Component System:
MFR Component Subsystem:
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VOLKSWAGEN DEALERSHIP COMMUNICATION
Date:
November 2012
To:
Dealer Principal, Sales Manager, Service Manager, Parts Manager and Warranty Administrator
Subject: Revision to UPDATE 90H2 – Jetta Instrument Cluster
Vehicles in Canada Added
IMPORTANT NOTICE TO DEALERS - FOR IMMEDIATE DISTRIBUTION
Revision to UPDATE 90H2 - Jetta Instrument Cluster
Vehicles in Canada Added
Dear Volkswagen Dealer Principal, Service Manager, and Parts Manager:
We would like to inform you that we have expanded the scope of this UPDATE to include vehicles in
Canada. Please refer to the attached, revised UPDATE Data Sheet for additional information.
If you have any questions or require additional assistance, please contact Warranty.
Volkswagen Product Compliance
Attachment: UPDATE Data Sheet (1)
90H2/6M REVISED 11/09/2012
UPDATE DATA SHEET – REVISED 11/09/2012
SAGA CODE
MARKET(S)
AFFECTED VEHICLES
ELSAWEB & VIM VISIBILITY DATE
TOPIC
PROBLEM DESCRIPTION
CORRECTIVE ACTION
VEHICLE WARRANTY PARAMETER
VEHICLE COUNT
90H2
United States & Canada
2012 MY (inventory only) and 2013 MY Jetta
Added Canadian vehicles will be visible on or about November 13, 2012
Jetta Instrument Cluster
Clock and trip meter buttons in the instrument cluster do not function properly
Check function of buttons and if necessary repair instrument cluster
New Vehicle Limited Warranty (NVLW), and also any inventory stock showing
this code open in ElsaWeb
TOTAL AFFECTED
USA: 39,293
CANADA: 7,754
DEALER INVENTORY
USA: 25,811
CANADA: 3,573
USA: 4
CANADA: 0
CPO INVENTORY
APPROXIMATE REPAIR TIME
SPECIAL TOOLS NEEDED?
PARTS REQUIRED
Up to 60 TU
None, only minimally required tools as per Update instructions
5C0 998 870 - 3M Tape Kit (If necessary)
Note: We estimate 80% of affected vehicles will NOT require repair.
INITIAL PARTS ALLOCATION DATE
ADDITIONAL INFORMATION
USA Allocation began October 19, 2012; An additional allocation began on
October 26, 2012. Canada allocation began on November 8, 2012.
•
Please ensure that this UPDATE is performed on every applicable
vehicle before delivery to consumers. Your effort is integral in reaching
the highest quality expectations of Volkswagen customers.
•
Please reinforce the correct repair description of this action with all
dealership personnel – this action is a vehicle UPDATE, not a recall.
IMPORTANT! To ensure that ALL of your personnel are aware of this action before receiving questions from any customer, please share this information with ALL personnel
who have campaign-related responsibilities, including service writers, technicians, parts employees, warranty administrators, etc. See the campaign circular on ElsaWeb for
the most current repair information. Refer to the campaign circular for complete repair and claiming instructions.
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