Warranty Information
SAGA Communication

Number: VWS-12-02

Subject:

Date: Oct. 1, 2012

Volkswagen Amenity Subsidy Program - Revised
(US Dealers)

This document conveys
Volkswagen SAGA information.

Revised due to the extension of the program until December 31, 2012.

Program Summary
Volkswagen announced a new short-term program that reimburses Dealers $20 per repair order when
model year 2010 – 2013 Volkswagen customers bring in their vehicle for repair / maintenance and are
1. provided with a qualifying current Volkswagen Service Loaner (defined as up to one-year-old with
less than 36,000 miles) AND
2. their vehicle receives a wash and vacuum.
Program Period
This program remains in effect until December 31, 2012. Claims for the $20 Amenity Subsidy must have a
Repair Date on or before December 31, 2012 and must be submitted by January 31, 2012.
Models Covered
Volkswagen model year 2010 – 2013 vehicles.
Qualifying Loaner Vehicles
 Qualifying loaner vehicles must be sourced through one of Volkswagen’s three loaner programs: the
Volkswagen Service Loaner Program (VSLP), Lease Plan or VW Fleet (Enterprise).
 The loaner vehicle provided to the customer must be current (up to one-year-old with less than 36,000
miles).
 Used Volkswagens and CPO vehicles are not eligible as loaners.
Program Clarification
The Amenity Subsidy Program allows Dealers to claim a $20 subsidy for providing a qualifying current
Volkswagen Service Loaner and washing and vacuuming a customer’s vehicle regardless if the conditions
of providing the service loaner are reimbursable under warranty policy or not. In other words, if the Dealer
provides a current VW service loaner which is not eligible for reimbursement under Volkswagen warranty
policy and washes and vacuums the customer’s vehicle, the $20 Amenity Subsidy may be claimed, but the
daily reimbursement allowance for the service loaner may not be claimed. See examples on page 2.
The Amenity Subsidy Program Does Not:
 Allow Dealers to claim an additional $20 per day loaner reimbursement. The maximum reimbursement
rate for a Volkswagen Service Loaner that meets warranty reimbursement requirements remains at
$35 per day.
 Broaden or expand any of the existing provisions of the loaner vehicle reimbursement policy (see
Section 3.31.3 Loaner Vehicles of the Volkswagen Warranty Policies and Procedures Manual).

Page 1 of 3
© 2012 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Warranty Information
Example 1
 A customer owning a 2010 model year Volkswagen brings their vehicle to the dealership for service.
Their vehicle is still within the terms of the New Vehicle Limited Warranty and the repair takes more
than one full working day to complete. The Dealer provides the customer with a current Volkswagen
Service Loaner and washes and vacuums the repaired vehicle before returning it to the customer.
 The Dealer may process a claim for the cost of the warranty repair, a loaner claim for $35 per day and
an amenity subsidy claim for $20.
Example 2
 A customer owning a 2010 model year Volkswagen brings their vehicle to the dealership for a 30,000
mile maintenance service. Their vehicle is still within the terms of the New Vehicle Limited Warranty.
The Dealer provides the customer with a current Volkswagen Service Loaner and washes and
vacuums the customer’s vehicle before returning it to the customer.
 The Dealer may process a claim for the cost of the maintenance service and an amenity subsidy claim
for $20. No loaner claim is allowed for a maintenance service.
Example 3
 A customer owning a 2010 model year Volkswagen brings their vehicle to the dealership for service.
Their vehicle is still within the terms of the New Vehicle Limited Warranty and the repair takes more
than one full working day to complete. The Dealer provides the customer with a loaner vehicle that is
not a Volkswagen and washes and vacuums the repaired vehicle before returning it to the customer.
 The Dealer may process a claim for the cost of the warranty repair and a loaner claim for $25 per day.
The $20 amenity subsidy may not be claimed since a non-VW loaner was provided to the customer.
Example 4
 A customer owning a 2010 model year Volkswagen brings their vehicle to the dealership for service.
Their vehicle is still within the terms of the New Vehicle Limited Warranty and the repair takes more
than one full working day to complete. The Dealer provides the customer with a VW loaner vehicle
with 50,000 miles on it and washes and vacuums the repaired vehicle before returning it to the
customer.
 The Dealer may process a claim for the cost of the warranty repair and a loaner claim for $35 per day.
The $20 amenity subsidy may not be claimed since the VW service loaner provided to the customer
was not a current model under the terms of the Amenity Subsidy Program.
SAGA Claim Information for the Amenity Subsidy
A new claim line is added to the repair order and a signed Loaner Agreement must be attached to the
repair order. Use the following claim procedure:
Amenity Subsidy
Claim Type
Service Number
Damage Code
Damage Location
Part Manufacturer Code
Outside Labor Operation
Causal Indicator

1SP
X109
0055
Blank
K21/USM
X109US00
Select Outside
Labor Operation

Warranty Special Claim
VW Amenity
Repair as instructed
Must be blank
USM (Routan only)
Maximum claim amount = $20.00

Audit
Page 2 of 3
© 2012 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Warranty Information
Volkswagen intends to match claims under this program against the Customer Experience Survey (CES)
for the Service questions, “Were you offered a Volkswagen loaner?” and “Rate the condition of your
vehicle upon return to you”. In cases where Dealer claims are found to be invalid, all Amenity Subsidy
claims from that Dealer will be subject to chargeback for the entire month.

Questions
For any questions regarding the Amenity Subsidy Program, please contact your Warranty Field Specialist
or the Warranty Helpline at 866-306-8447 or warranty.helpline@vw.com.

Page 3 of 3
© 2012 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.