A PDF of this newsletter and previous ones can be found by logging in to ServiceNet and clicking on the Elsa Newsletter
section in the Technician References menu.

Edition 56: October 7, 2013

Content


ElsaPro Reminder:
Webinars and Job Aids



Feedback Corner



Technical Bulletins



Pending Service
Solutions



Tech Tips



Campaigns



Updates



Suggestions

ElsaPro Reminder: Webinars and Job Aids
We wanted to remind everyone of the Job Aids available for ElsaPro stored in ServiceNet. You
can find the “ElsaPro Job Aids” under the Technician References section. The current aids
available are:


User interface mapping



ETKA integration instructions



Webinar registration instruction

The ElsaPro webinars are available every week, Tuesday and Thursday at 3 PM Eastern Standard
Time, until the end of the year. Tuesday webinars cover new features of ElsaPro and Thursdays
concentrate on DMS integration.
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Feedback Corner
This week's feedback is from Dan regarding a 2013 GTI wiring diagram. He states:
"See wiring diagram “E-box High fuse assignment from November 2009. Page N0153/7
shows fuse SB28 which gives power to the coolant fan module. Looking in this diagram, we
have been unable to see were the power comes from to power fuse SB38 SB27 SB29 SB40
SB42 SB28 SB29 and relay J271. Are we missing something or is there a misprint in the
diagram?”

This feedback was reviewed by the Service Information team and was fixed. We really appreciate
Dan sending in feedback to help improve the quality of the repair information.

Feedback Status
New
15

Completed To Factory
23

4

*Please note that this feedback feature is not the place to obtain technical assistance on Volkswagen vehicles or to
report potential issues you may have experienced with a vehicle. If you require assistance in repairing or diagnosing a
vehicle issue or wish to report a technical issue, please create a Volkswagen Technical Assistance ticket and contact the
Volkswagen Technical Helpline at (800) 678-2389.

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Technical Bulletins
17 13 03 - 2017813 Supersedes T.B. V171302 dated July 1, 2013 to remove
“Tip” about vehicles without oil leaks, and it being necessary to contact the
helpline before beginning the procedure.
Model(s)

Year

Eng.
Code

Trans.
Code

VIN Range
From

VIN Range
To

All (Except
Routan)

2000–2014

All

All

All

All

Customer states oil consumption is higher than the Volkswagen oil consumption
standard of up to 0.5 quarts per 600 miles, or 0.5 liters per 1000 km.
Production Solution: Not applicable.
40 13 03 - 2028353 Supersedes V401302 dated June 25, 2013 to include
replacement part numbers necessary to complete the repair.
Front Suspension Creaking Noise
Model(s)

Year

Eng.
Code

Trans.
Code

VIN Range From

VIN Range To

Passat

2011–
2012

All

All

A3_BC000001

A3_CC025567

Front suspension creaking noise during suspension cycles (going over speed bumps
or entering on an inclined surface).
Production Solution: Improved parts installed in production since CW 44/11, VIN:
A31CC025567.
91 13 21 - 2033285 RHR Navigation Map Enhancements
Model(s)

Year

Routan

2012

Eng. Code Trans. Code VIN Range From VIN Range To
All

All

All

All

Customers may experience a condition were new roads and new point of interests
are not accurately displayed on their navigation system.
Production Solution: Updated map database software MY2013 (RHR).

91 13 22 - 2031434 Supersedes TB V911301 dated January 8, 2013 to update
software level.
RNS 850 Radio Software Update
Model(s)

Year

Eng. Code Trans. Code VIN Range From VIN Range To

Touareg 2011–2013

All

All

All

All

Customer may report one of the following concerns:
HD Radio does not play back in stereo (plays in mono)
 Intermittent erratic display problems
Displayed radio station does not match the station being played




Production Solution: Improved software.
96 13 01 - 2026177 Supersedes TB V961205 dated May 5, 2012 to include
additional models and model year applicability.
Keyless Entry Inoperative after Access / Start (KESSY) Module Replacement
Trans.
Code

VIN
Range
From

VIN
Range
To

Model(s)

Year

Eng.
Code

Eos, Golf, Golf Wagon, GTI,
Jetta, Jetta SportWagen, Tiguan

2011–
2014

All

All

All

All

Passat, Beetle

2012–
2014

All

All

All

All

Beetle Convertible

2013–
2014

All

All

All

All

The Access/Start (KESSY) module service parts are programmed incorrectly,
resulting in a lack of functionality.
Production Solution: Not applicable.

Pending Service Solutions
No new pending service solutions this week.
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Tech Tips
26-13-02TT - Filter Ash and Soot Level Reset Procedure
Model(s)

Year

Eng. Code

Trans. Code

All

All

Common Rail TD

All

Common Rail TDI Diesel Particulate Filter Ash and Soot Level Reset Procedure
Note: Only perform this procedure after replacement of the Diesel Particulate Filter.
Be sure to follow all cautions and warnings in the test plan.
94-13-02TT - MY 20xx–20xx A6 Jetta Sedan Outer Tail Lamp Bulb Holder
Model(s)

Year

Eng. Code

Trans. Code

Jetta Sedan

2011–2014

All

All

During the assembly process of this component, the manufacturer utilizes a plastic
weld to complete the assembly. This plastic weld flux is completely normal and is
not evidence of any malfunction. No repair or replacement attempt should be
performed, as this is not indicative of any problem.
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Campaigns
No new campaigns this week.
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Updates
No new updates this week.

Suggestions
Please send comments or suggestions to: vwoa.workshopinformation@vw.com
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