Technical Bulletin
Model(s)

Year

Eng. Code

Trans. Code

VIN Range From

VIN Range To

All except
Routan

2012-2014

All

All

All

All

Condition
00 13 04 September 23, 2013 2034407
Choosing Service Numbers – Transmission and Drivetrain
Note:
Proper use of transmission and/or drivetrain Service Numbers will assist Volkswagen in expediting solutions to the
market for various customer concerns.

Technical Background
To ensure that customer concerns are being properly addressed, please reference the following information for
examples of the Service Numbers available for customer concerns/technician findings. Proper Service Number
usage will ensure customer concerns/technician findings are properly addressed allowing for more accurate and
timely repair information, Required Vehicle Updates and Technical Bulletins.
Clutch-Related Service Numbers
If the customer is experiencing clutch related issues and the concern is found to be within the clutch components,
please use the following Service Numbers below.
Example: there is a noise during clutch operation and the throw-out bearing is deemed faulty. Replace the throwout bearing and use Service Number 3045 for warranty submission not 3056 or 3005. This will allow Volkswagen
to clearly identify the cause of the failure.

Clutch related Service Numbers
Clutch pedal

3005

Master Cylinder

3020

5 Speed Slave Cylinder

3030

6 Speed Slave Cylinder

3051

Throw-out Bearing

3045
Page 1 of 4

© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
Pressure Plate

3052

Clutch

3056

Flywheel (single mass)

1360

Flywheel (dual mass)

1362

Standard Gearbox-Related Service Numbers
If the customer is experiencing manual gearbox related issues and the concern is found to be within the standard
gearbox, please use the following Service Numbers below.
rd

rd

rd

Example: there is a grinding noise during 3 gear shifts and the 3 gear set is faulty. Replace the 3 gear set
and use Service Number 3573 for warranty submission not 3435. In cases where the noise is not duplicated or
rd
deemed normal also use 3573, because the customer concern is based around the 3 gear set within the
transmission.

Standard Gearbox related Service Numbers
5/6 Speed Gearbox

3435

st

3571

nd

3572

rd

3573

th

3574

th

3575

6 gear Concerns

th

3563

Reverse Gear Concerns

3578

1 gear concerns
2 Gear Concerns
3 Gear Concerns
4 Gear Concerns
5 Gear Concerns

Page 2 of 4
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
Automatic Transmission-Related Service Numbers
If the customer is experiencing automatic transmission-related issues and the concern is found to be within the
automatic transmission, use the following Service Numbers.
Example: There is an abnormal noise from the automatic transmission and the gearbox is deemed faulty.
Replace the gearbox and use Service Number 3735 for warranty submission, not 3435, because the automatic
transmission is not considered a standard gearbox. In cases where the valve body is at fault for the shifting
concern and the valve body is replaced, use 3877, not 3735. For customer concerns that cannot be
duplicated, please use 3735. For automatic transmission software updates, please use 3730. Chart #3

Automatic Transmission related Service Numbers
Automatic Transmission

3735

Torque Converter

3250

Valve Body

3877

TCM Replacement or Flash

3730

DSG Transmission-Related Service Numbers
If the customer is experiencing automatic transmission-related issues and the concern is found to be within the
automatic transmission, use the following Service Numbers.
Example: There is an abnormal shift from the DSG gearbox and the gearbox is deemed faulty. Replace the
gearbox and use Service Number 3435 for warranty submission, not 3735, because the DSG is considered a
standard gearbox. In cases where the mechatronic unit is at fault for the shifting concern and the mechatronic unit
is replaced, use 3885, not 3435. For customer concerns that cannot be duplicated, please use 3435. For
DSG software updates, please use 3730.

DSG Transmission related Service Numbers
DSG Gearbox

3435

Multiple Clutch

3060

Mechatronic Unit Replacement

3511

Mechatronic Unit Flash

3730

Page 3 of 4
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
Drivetrain-Related Service Numbers
If the customer is experiencing drivetrain related issues and the concern is found to be within the drivetrain
components, please use the following Service Numbers below.
Example: There is noise while driving and the bevel box is faulty. Replace the bevel box and use PID 3970 for
warranty submission not 3735.

Drivetrain related Service Numbers
Bevel Box

3970

Transfer Case

3965

Front Axle

3901

Rear Axle

3988

Haldex Rear Axle

3971

Production Solution
Information only.

Service
Information only.

Warranty
Information only.

Required Parts and Tools
Information only.

Additional Information
All part and service references provided in this Technical Bulletin are subject to change and/or removal.
Always check with your Parts Dept. and Repair Manuals for the latest information.

Page 4 of 4
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.