David J. Johnson
Director
Service Engineering Operations
Ford Customer Service Division

Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121

February 20, 2019
TO:

All U.S. Ford and Lincoln Dealers

SUBJECT:

Customer Satisfaction Program 18N03 - Supplement #4
Certain 2015-2018 Model Year F-150 and 2017-2018 Model Year F-250-F-550
Vehicles - Door Latch Freezing Concerns

REF:

Customer Satisfaction Program 18N03 - Supplement #3
Dated January 8, 2019
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD - Safety Recall 17S33
Supplement #2
Dated: October 12, 2018

REF:

New! REASON FOR THIS SUPPLEMENT
Technical Information: Updated to install a wiper clip on the exterior door handle cable end, clean
the door drain holes and use Low Temperature Grease (XG-16). As a result, the Claims Preparation
and Submission and the Parts Requirements / Ordering Information have also been updated.
PROGRAM TERMS
This is a one-time repair program for vehicles that exhibit a door latch freezing symptom. Affected
vehicles are eligible for this repair through October 31, 2028, regardless of vehicle mileage or
warranty start date. Coverage is automatically transferred to subsequent owners. This program will
expire October 31, 2028.
VEHICLES COVERED BY THIS PROGRAM
Vehicle
Model Year
Assembly Plant
F-150

F-250 - F-550

Build Dates

Dearborn

March 12, 2014 through April 12, 2018

Kansas City

August 11, 2014 through April 3, 2018

Kentucky

October 8, 2015 through April 21, 2018

OHAP

February 5, 2016 through April 17, 2018

2015-2018

2017-2018

Affected vehicles are identified in OASIS.
REASON FOR PROVIDING EXTENDED WARRANTY COVERAGE
In the affected vehicles, water entering the doors in cold temperatures can cause door latching
components to freeze. Ford is offering this no charge service to customers that have experienced a
frozen door latch to install additional sealing to the front doors and crew cab rear doors, which will
prevent water intrusion and door latch freezing.

 Copyright 2019 Ford Motor Company

SERVICE ACTION
If an affected vehicle has exhibited a frozen latch, dealers are to install additional sealing to the front
doors and crew cab rear doors, and lubricate certain door latch, door handle and cable components.
This service must be performed at no charge to the vehicle owner.
Note: The technical instructions for this program include all additional steps required to also
complete safety recall 17S33, if 17S33 is open.
OWNER NOTIFICATION MAILING SCHEDULE
Due to the large volume of vehicles affected by this program, owners of affected vehicles will be
notified in six separate mailings. Mailing will begin the week of October 1, 2018, and is expected to
complete by December 31, 2018. Dealers should repair any affected vehicles that experience a frozen
door latch whether or not the customer has received a letter.
New! ATTACHMENTS
Attachment I:
Administrative Information
Attachment II:
Labor Allowances and Parts Ordering Information
Attachment III:
Technical Information
Attachment IV:
Instructional Video Links
Attachment V:
Door Glass Run Funnel Measurement Guide
Owner Notification Letters
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,

David J. Johnson

 Copyright 2019 Ford Motor Company

ATTACHMENT I
Page 1 of 2
Customer Satisfaction Program 18N03 - Supplement #4
Certain 2015-2018 Model Year F-150 and 2017-2018 Model Year F-250-F-550 Vehicles
Door Latch Freezing Concerns
OASIS ACTIVATION
OASIS will be activated on September 26, 2018.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will not be activated for this service action.
SOLD VEHICLES
•
•

Only owners with affected vehicles that exhibit the covered condition will be directed to dealers
for repairs.
Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.

STOCK VEHICLES
Do not perform this program unless the affected vehicle exhibits the covered condition.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this service action.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
The use of rental vehicles is not approved for this program.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual –
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSA’s / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required.
o Ford vehicles - 3 years or 36,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site prior to completing the repair.

 Copyright 2019 Ford Motor Company

ATTACHMENT I
Page 2 of 2
Customer Satisfaction Program 18N03 - Supplement #4
Certain 2015-2018 Model Year F-150 and 2017-2018 Model Year F-250-F-550 Vehicles
Door Latch Freezing Concerns
New! CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA number
18N03 is the sub code.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with same claim type and sub code as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Provision for Locally Obtained Supplies: Includes XG-11, XG-13, XG-16, XL-6, TA-30, Cotton
Swabs/Q-Tips®, Isopropyl Alcohol, brushes, syringe, eye dropper or a similar applicator and
Motorcraft® Premium Windshield Wash Concentrate (ZC-32-B2) or a 99 percent Methyl
Hydrate (Methanol) product.
NOTE: The listed chemicals and locally obtained supplies can be used on multiple vehicles.
o Program Code: 18N03
o Misc Expense: OTHER
o Amount: Actual cost up to $12.00
• PROGRAM TERMS: This program will be in effect through October 31, 2028. There is no
mileage limit for this program.
• Claims with labor operation code 18N03B, 18N03C, 18N03D, 18N03E, 18N03F, 18N03G or
18N03H must have a repair date on or before January 8, 2019 to be eligible for payment.
• Claims with labor operation code 18N03J, 18N03K, 18N03L, 18N03M, 18N03N, 18N03O or
18N03P must have a repair date on or before February 20, 2019 to be eligible for payment.

 Copyright 2019 Ford Motor Company

ATTACHMENT II
Page 1 of 3
Customer Satisfaction Program 18N03 - Supplement #4
Certain 2015-2018 Model Year F-150 and 2017-2018 Model Year F-250-F-550 Vehicles
Door Latch Freezing Concerns
New! LABOR ALLOWANCES
Only 18N03 open:
Description

Labor Operation

Labor Time

Install Front Door Latch Sealing (All Regular Cab)

18N03Q

2.0 Hours

Install Front Door Latch Sealing (All Super Cab)

18N03R

2.0 Hours

Install Front and Rear Door Latch Sealing (All Crew Cab)

18N03S

3.7 Hours

Additional time to allow for obtaining the correct door glass run
funnels, if a kit is found to be packaged with incorrect funnels.
This labor operation can be used in combination with any 18N03
operations.

18N03Z

0.1 Hours

Both 18N03 and Safety Recall 17S33 open:
NOTE: The following labor operations include incremental time for performing 18N03 when
performing safety recall 17S33 is also required. Both 18N03 and 17S33 labor operations must be
claimed on the same repair order, but separate repair order lines.
NOTE: The 17S33 labor operation must be claimed using 17S33 as the sub code. Refer to the
17S33 dealer bulletin for complete 17S33 claiming instructions and part requirements.
Description

Labor
Operation

Labor Time

17S33F

1.0 Hours

18N03T

1.6 Hours

Install Front Door Latch Shields (F-150 Regular Cab)*
Install Front Door Latch Sealing (F-150 Regular Cab)
Claim both labor operations on separate repair lines

Install Front and Rear Door Latch Shields (F-150 Super Cab)*
17S33H
Install Front Door Latch Sealing (F-150 Super Cab)
18N03U
Claim both labor operations on separate repair lines
Install Front and Rear Door Latch Shields (F-150 Crew Cab)*
17S33G
Install Front and Rear Door Latch Sealing (F-150 Crew Cab)
18N03V
Claim both labor operations on separate repair lines
Install Rear Door Latch Shields (F-250-F-550 Crew Cab)*
17S33J
Install Front and Rear Door Latch Sealing (F-250-F-550 Crew Cab)
18N03W
Claim both labor operations on separate repair lines
* Includes time to replace lock rods and transfer buttons and grommets as needed.

 Copyright 2019 Ford Motor Company

1.7 Hours
1.6 Hours
1.6 Hours
3.0 Hours
0.8 Hours
3.4 Hours

ATTACHMENT II
Page 2 of 3
Customer Satisfaction Program 18N03 - Supplement #4
Certain 2015-2018 Model Year F-150 and 2017-2018 Model Year F-250-F-550 Vehicles
Door Latch Freezing Concerns
New! PARTS REQUIREMENTS / ORDERING INFORMATION
Part Number

Description

Order
Quantity

Claim
Quantity

Front Doors Foam Kit (F-150 Built Prior to December
As required
2016*)
Front Doors Foam Kit (F-150 Built December 2016 or
FL3Z-16308-M
As required
later and All F-Super Duty*)
FL3Z-16308-N
Rear Doors Foam Kit (crew cab only)
As required
Exterior Door Handle Cable Wiper Clip
2 Req. Reg/Sup Cab
LL3Z-15264B28-A
(One Piece per Package)
4 Req. Crew Cab
XG-16
Motorcraft® Low Temperature Grease**
XG-13
Motorcraft® Door Latch Grease**
XG-11
Motorcraft® High Temperature Grease**
XL-6
Motorcraft® Silicone Spray**
TA-30
Motorcraft® Silicone Sealant**
MISC. OTHER
Motorcraft® Premium Windshield Wash Concentrate,
ZC-32-B2
or a 99 percent Methyl Hydrate (Methanol) product**
Cotton Swabs/Q-Tips®**
Isopropyl Alcohol**
Obtain Locally
Brushes**
Syringe, Eye Dropper or a Similar Applicator **
* Front door foam kit build date usages are approximations.
** The listed chemicals and locally obtained supplies can be used on multiple vehicles.
NOTE: Up to one of each of the door foam kits can be claimed with each 18N03 repair, regardless of
cab style and vehicle build date. If a door foam kit is found to have incorrect size door glass run
funnels the correct size door glass run funnels can be removed from another kit, and that additional kit
the door glass run funnels were removed from can be claimed with this repair. All unused parts of the
additional kit can be scrapped.
NOTE: Additional parts required to complete safety recall 17S33, if required, are listed in the 17S33
dealer bulletin.
Order your parts requirements through normal order processing channels. To guarantee the shortest
delivery time, an emergency order for parts must be placed.
To ensure an equitable distribution of service parts, part number LL3Z-15264B28-A will be seed
stocked over the next several weeks, to dealers that have performed at least one previous 18N03
repair. The seed stock quantity shipped to dealers will be proportional to the numbers of VINs on each
dealer’s VIN list and the average historical 18N03 repair rate by state. When additional parts are
required, submit a VIN-specific Part Order contact via the SSSC Web Contact Site. Open part
ordering for part number LL3Z-15264B28-A is expected to begin by late March 2019.
FL3Z-16308-L

 Copyright 2019 Ford Motor Company

ATTACHMENT II
Page 3 of 3
Customer Satisfaction Program 18N03 - Supplement #4
Certain 2015-2018 Model Year F-150 and 2017-2018 Model Year F-250-F-550 Vehicles
Door Latch Freezing Concerns
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION AND RETURN
Follow the provisions of the Warranty and Policy Manual, Section 1 - WARRANTY PARTS
RETENTION AND RETURN POLICIES.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in
accordance with Policy Procedure Bulletin 4000.

 Copyright 2019 Ford Motor Company

ATTACHMENT III
PAGE 1 OF 67
CUSTOMER SATISFACTION PROGRAM 18N03-S4

CERTAIN 2015-2018 MODEL YEAR F-150 AND 2017-2018 MODEL YEAR F-250 F-550 VEHICLES — DOOR LATCH FREEZING CONCERNS
OVERVIEW
In the affected vehicles, water entering the doors in cold temperatures can cause door latching
components to freeze. Ford is offering this no charge service to customers that have experienced a
frozen door latch to install additional sealing to the front doors and crew cab rear doors, which will prevent
water intrusion and door latch freezing. If an affected vehicle has exhibited a frozen latch, dealers are to
install additional sealing to the front doors and crew cab rear doors, and lubricate certain door latch, door
handle and cable components. This service must be performed at no charge to the vehicle owner.
NOTE: The technical instructions for this program include all additional steps required to also complete
safety recall 17S33, if 17S33 is open.
NOTE: Please read this procedure in its entirety, prior to performing repairs. Additionally, instructional
videos have been developed to assist with the repair. Please refer to Attachment IV: Instructional
Video Links to view the videos.
NOTE: Some of the door foam kits were packaged with incorrect size door glass run funnels. Prior to
starting the repair, please refer to ATTACHMENT V - Door Glass Run Funnel Measurement
Guide, to ensure the correct funnels are being installed.

SERVICE PROCEDURE
Recommended Tool List:
General Tools

General Equipment

1/4" Drive Impact Driver

Flashlight

1/4" Drive Ratchet

Industrial Grade Heavy Duty Scissors

1/4" Drive Torque Wrench

Bungee Cords

1/4" Drive Extension - 6" (152mm)

Body Tape

1/4" Drive Socket - 7mm, 8mm and 10mm

Q-Tips®

1/4" Driver Bit - T-20 and T-25 Torx®

Brushes

1/4" Driver Bit - T-27 Torx®

Caulk Gun

Small Pick

Ruler

Trim Removal Tools

Paint Pen

Pocket Screwdriver

Locally Obtained Syringe, Eye Dropper or Similar
Applicator

Blowgun

Disposable Gloves

Long Needle Nose Pliers

Shop Towel

Utility Knife
10mm Wrench
Tape Measure

CPR © 2019 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
2/2019

ATTACHMENT III
PAGE 2 OF 67
CUSTOMER SATISFACTION PROGRAM 18N03-S4

Front Door Service Procedure
1. Is this a F-150 vehicle with safety recall 17S33 open?
Yes - Proceed to the Front Door Latch Water Shield Kit installation Procedure.
No - Proceed to the Front Door and Front Door Latch Sealing Procedure (Page 9).

Front Door Latch Water Shield Kit Installation (Safety Recall 17S33 Open)
NOTE: Front door latch water shields were phased into F-150 production in December 2016.
For vehicles already equipped with water shields, it is not necessary to remove and replace the
water shields on the front doors.
NOTE: This procedure uses a different door latch water shield attachment procedure than what was
previously used in TSB 16-0155. Do not attempt to use TSB parts to perform this procedure.
NOTE: Procedure to be performed on both front doors.
NOTE: The window must be in the closed (up) position when performing this procedure.
NOTICE: Do not allow the door trim panel or exterior door handle to hang by the door handle
cables or damage to the cable and door may occur.
1. Remove the exterior front door handles. Please follow the Workshop Manual (WSM) procedures in
Section 501-14.
NOTE: The interior grab handle cover clips can be reused for this repair. Only replace if damaged.
2. Remove the lock rod assemblies. See Figure 1.
• Use the male end of a 1/4" extension to spread apart the lock rod retainer and remove the rod
from the door latch.
NOTE: Driver door latch shown, passenger door latch similar.

1737B

FIGURE 1
CPR © 2019 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
2/2019

ATTACHMENT III
PAGE 3 OF 67
CUSTOMER SATISFACTION PROGRAM 18N03-S4

3. Through the exterior front door handle opening, inspect for a rubber water shield installed on top of the
door latch. See Figure 2.
4. If a rubber water shield is present, remove and discard the two attaching clips and the rubber water
shield.
5. Clean the surface area where the water shield covered with isopropyl alcohol and a clean shop cloth.
Use part of the center portion of Foam E (refer to Figure 12) or some locally acquired body tape to seal
the holes the attaching clips were previously installed in. See Figure 3.
NOTE: Driver door latch shown, passenger door latch similar.

DOOR LATCH
ASSEMBLY

FRONT OF
VEHICLE

FRONT OF
VEHICLE

RUBBER WATER
SHIELD

RUBBER WATER
SHIELD

DOOR LATCH
ASSEMBLY

1737AL

FIGURE 2

CLEAN THE
HIGHLIGHTED
AREA

USE THE CENTER
PORTION OF
FOAM E OR FOAM K

STUD FOR
1737DX
MISSING
NUT

FIGURE 3

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT

CPR © 2019 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
2/2019

PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE

ATTACHMENT III
PAGE 4 OF 67
CUSTOMER SATISFACTION PROGRAM 18N03-S4

6. Remove and discard the rubber drain plug and clean any obstructions, debris, foreign material and
residual water from all of the door drain holes using compressed air and a plastic trim tool.
See Figure 4.
NOTE: Front passenger door shown, all doors similar.

RUBBER DRAIN
HOLE PLUG

DOOR DRAIN HOLES

1903P

FIGURE 4
7. Using compressed air, blow out any debris or residual water from the door latch assembly, exterior
door handle mechanism and cables for thirty seconds. Blow drying with compressed air for thirty
seconds is critical to remove as much moisture as possible. See Figure 5.
NOTE: Driver rear door latch shown, all door latches similar.

BLOW OFF DOOR
LATCH AREA FROM
INTERIOR DOOR
OPENING
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT