2014FA03 Service Bulletin/Repair Instructions

2014FA03

May, 2014

Page 1 of 1

SUBJECT:
Customer Satisfaction Field Action 2014FA03 – Transmissions Replacement in Constellation Cab

MAN Vehicles Due to Water Intrusion by OEM
MODELS AFFECTED:
TRANSMISSION MODELS: 3000_P, 3200_P, 3500_P; VEHICLE MODELS: Model Years

2013 ­ 2014: MAN VW 17280, MAN VW 17330, MAN VW 2680, MAN VW 17280 E5 NFB,

Constellation Cab only – does not apply to MAN Worker Cab
VOCATIONS AFFECTED:
Refuse, Emergency, Mixer
THIS WILL BE PUBLISHED AS “WHITE PAPER”. NO FIELD ACTION BANNER, LETTER ONLY. WILL NOT BE

POSTED TO EXTRANET PER MIKE CAVENDER, ENGINEER
MC / FA7489EN
453050
Copyright © 2014 Allison Transmission, Inc. All Rights Reserved.
May, 2014

Page 1 of 7
TO:

SUBJECT:
Customer Satisfaction Field Action 2014FA03 – Transmissions Replacement in Constellation Cab

MAN Vehicles Due to Water Intrusion by OEM
MODELS AFFECTED:
TRANSMISSION MODELS: 3000_P, 3200_P, 3500_P; VEHICLE MODELS: Model Years

2013 ­ 2014: MAN VW 17280, MAN VW 17330, MAN VW 2680, MAN VW 17280 E5 NFB,

Constellation Cab only – does not apply to MAN Worker Cab
VOCATIONS AFFECTED:
Refuse, Emergency, Mixer
Introduction:

Allison Transmission, Inc. has identiﬁed a condition in certain MAN VW vehicles manufactured by MAN VW in

years 2013 and 2014, where water may have been introduced into the transmission ﬂuid by MAN VW during the

MAN assembly process.

The presence of water in the transmission ﬂuid is detrimental to the reliability and durability of the internal

components.

As a Customer Satisfaction initiative, Allison Transmission, Inc. will replace or repair, without charge, the

transmission in each applicable vehicle at no cost to the end customer. The work will also include complete

replacement of the transmission ﬂuid in the vehicle as well as the resetting of Transmission Control Module (TCM)

adaptive parameters, also at no cost to the end user. This work will have no effect on the existing applicable

transmission warranty. Warranty will continue to commence from the original vehicle in­service date.
Customer Notiﬁcation:

Customers will be notiﬁed by direct mail by Allison Transmission Brasil. See copy of customer notiﬁcation letter

attachment (A).

To participate in this Customer Satisfaction Field Action program, all work must be completed prior to August 31,

2014. Any repair orders completed after this date will not be reimbursed.
Field Action Transmission Identiﬁcation and Authorization:

Prior to the replacement of a suspect transmission, verify that the ﬁeld action repair has NOT already been

performed. Login to https://sap.allisontransmission.com/extranet/serviceletters/campaigns/index.jsp, enter the

transmission serial number and vehicle vocation code, and request an authorization. If you receive an authorization

number, then this is the conﬁrmation that the ﬁeld action has NOT been performed. If the ﬁeld action has NOT

been performed, proceed with the repair. Include the authorization number in the warranty claim narrative prior

to submitting the claim. If you are unable to obtain an authorization number, and you believe the transmission

qualiﬁes for the ﬁeld action based on the serial number range and vehicle vocation, contact the Allison Technical

Assistance Center (TAC) at 1­800­252­5283 or 317­242­0700 or Email: Allison[email protected].
MC / FA7489EN

Copyright © 2014 Allison Transmission, Inc. All Rights Reserved.
Page 2 of 7
NOTE:

This Field Action applies only to Refuse, Emergency, and Mixer vocations in MAN VW chassis with the

Constellation cab. It does not apply to any MAN VW vehicle with a Worker cab regardless of vocation.

It is possible for an authorization number to be issued and your warranty claim denied because the

vehicle chassis type did not qualify for the ﬁeld action. This Field Action Letter is the master document in

determining whether a unit qualiﬁes for the ﬁeld action.
Valid Transmission Serial Numbers (368 total):

Refer to Table 1 for list of transmission serial numbers qualifying for this Field Action.

Table 1. Valid Transmission Serial Numbers

6511012411
6511078193
6511083335
6511084810
6511086069
6511101618
6511023738
6511078234
6511083361
6511084811
6511086151
6511101619
6511023788
6511078235
6511083362
6511085181
6511086152
6511101635
6511077755
6511078274
6511083387
6511085182
6511086166
6511101782
6511077756
6511078275
6511084333
6511085207
6511086167
6511101783
6511077785
6511078295
6511084386
6511085208
6511086183
6511101804
6511077786
6511082949
6511084387
6511085231
6511086184
6511101805
6511077821
6511082950
6511084466
6511085232
6511086204
6511102262
6511077822
6511082999
6511084467
6511085257
6511086205
6511102263
6511077851
6511083000
6511084477
6511085258
6511086225
6511102284
6511077852
6511083026
6511084478
6511085291
6511086226
6511102285
6511077881
6511083057
6511084501
6511085292
6511086250
6511102304
6511077882
6511083058
6511084502
6511085313
6511086251
6511102305
6511077912
6511083084
6511084519
6511085314
6511086279
6511102339
6511077913
6511083085
6511084598
6511085450
6511086280
6511102340
6511077946
6511083109
6511084599
6511085451
6511086295
6511108029
6511077947
6511083131
6511084623
6511085466
6511086308
6511108030
6511077970
6511083132
6511084658
6511085467
6511086309
6511108076
6511078066
6511083158
6511084659
6511085549
6511086328
6511108077
6511078067
6511083159
6511084685
6511085550
6511086329
6511108102
6511078096
6511083186
6511084718
6511085567
6511086344
6511108103
6511078097
6511083245
6511084719
6511085570
6511086345
6511108142
6511078126
6511083246
6511084745
6511085626
6511086358
6511108143
6511078127
6511083275
6511084746
6511085627
6511086359
6511108172
6511078156
6511083276
6511084767
6511085636
6511086412
6511108173
6511078157
6511083305
6511084788
6511085637
6511101592
6511108210
6511078192
6511083306
6511084789
6511085651
6511101593
6511108211
Copyright © 2014 Allison Transmission, Inc. All Rights Reserved.
Page 3 of 7

Table 1. Valid Transmission Serial Numbers (cont’d)

6511108272
6511109195
6511134651
6511136585
6511137655
6511139987
6511108331
6511109266
6511134652
6511136586
6511137656
6511139988
6511108332
6511109267
6511134653
6511136587
6511137657
6511140001
6511108427
6511109268
6511134701
6511136709
6511138586
6511140002
6511108428
6511109273
6511134702
6511136710
6511138587
6511140134
6511108596
6511109274
6511134703
6511136711
6511138588
6511140135
6511108597
6511109336
6511134722
6511136746
6511138629
6511140162
6511108598
6511109337
6511134723
6511136747
6511138630
6511140164
6511108610
6511109497
6511134765
6511136784
6511138631
6511140202
6511108611
6511109498
6511134766
6511136785
6511138666

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