Revisions to this document are noted
by a stripe in the left­hand margin

SUBJECT:

2012FA03, Rev. D
August, 2014
Page 1 of 7

H 40/50 EPTM Dual Power Inverter Module 2 (DPIM2) Field Action

MODELS AFFECTED:

Dual Power Inverter Module 2 (DPIM2)

VOCATIONS AFFECTED:

Transit buses equipped with H 40/50 EPTM

SERIAL NUMBERS AFFECTED:

S/N 7210010001 through S/N 7210011222

Introduction:
Allison Transmission, Inc. has identified the need for removing and replacing some Dual Power Inverter Modules
(DPIM2), part number P/N 29548557. The serial numbers affected are S/N 7210010001 through S/N 7210011222.
Allison Transmission, Inc. is replacing the DPIM2s listed serial number range at no cost, regardless of vehicle age
or mileage. In order to participate in this Global Customer Satisfaction Field Action (FA), all repair orders must
be opened prior to May 1, 2014.
DPIM2s built after S/N 7210011222 are not affected by this Field Action.
Distributors should contact the Allison H 40/50 EPTM customers in your Area of Responsibility to schedule the
DPIM2 Field Action activity. Attached is a copy of the Customer Letter.

Service Procedure:
WARNING: Before beginning any repair on the H 40 EP SystemTM, perform the Electrical Disconnect
Verification Procedure found in the H 40/50 EPTM Service Manual SM3602.
Allison Transmission, Inc. has identified the listed operations for this Field Action. Allison H 40/50 EPTM trained
technicians are to perform this Field Action at authorized H 40/50 EPTM service outlets only. As soon as the
vehicle has been received, proceed as follows: Authorization Required Prior to Conducting DPIM2 Replacement.
If Authorization Number is not obtained you do not have authorization to continue with DPIM2 replacement.
Distributors and Dealers must log on to the Allison Extranet (https://sap.allisontransmission.com/extranet) to
the Field Action Authorization channel located under the Warranty channel. Obtain Authorization Number prior
to performing the DPIM2 replacement. When in the Field Action channel, select the hyperlink for 2012FA03 and
then complete the fields displayed. This authorization number must be included in the claim narrative for claim
consideration.
A Field Action Authorization Number is required prior to replacing the DPIM2. If the Field Action Authorization
Number is not obtained, do not continue with the replacement.

WBD / FA7247EN

2327998

Copyright © 2014 Allison Transmission, Inc. All Rights Reserved.

2012FA03, Rev. D
August, 2014
Page 2 of 7
If you are unable to obtain an authorization number, and you believe the DPIM2 qualifies for the Field Action
based on the serial number range, contact the Allison Technical Assistance Center (TAC) at 800­252­5283 or
317­242­0700.

Ordering a DPIM2 that Fails, in the Field Action S/N Range:
If a DPIM2 in the affected S/N range fails before the Field Action is completed on that bus, order a DPIM2 using
the following as a guide:
• Order replacement DPIM2, P/N 29548557 through normal parts ordering process.
• File claim for the failed DPIM2 as Claim Type 1 (CT01) ­ warranty or Claim Type 2 (CT02) ­ ETC, as
applicable.
• Return failed DPIM2 via AWAARE RMA process.
• If Claim Type 1 or Claim Type 2 do not apply, contact Allison TAC for instructions on ordering a replacement
DPIM2.

Ordering a DPIM2 on a Pro­Active Basis for this Field Action:
Contact the Allison Technical Assistance Center (TAC) at 1­800­252­5283 or email
[email protected] to order a replacement DPIM2 for this Field Action only. The
Allison Technical Assistance Center will provide a DPIM2 at no cost. When contacting TAC, the information
below must be provided.
• DPIM2 Serial Number
• Bus Number
• Vehicle Identification Number (VIN)
• Mileage
• Distributor Branch Location
• Shipping Information
Replace the DPIM2 as outlined in H 40/50 EPTM Service Manual, SM3602.
NOTE: The DPIM2 AC Cable Flange Gaskets, P/N 29550771 are one­time use only. These gaskets must
be replaced when installing the replacement DPIM2.

Core Submittal:
• Create a Return Transaction in SAP for the DPIM2 core.
• Only one Return Transaction may be created per DPIM2 core.
• Use part number, DPIM2CM for the Return Transaction in SAP.
• SAP will generate a Return Material Authorization (RMA).
• Include the following information in the Serial Number text field of the Return Transaction in SAP:
– DPIM2 Serial Number (returned and installed)
– Field Action Authorization Number
– Customer
– Bus Number
Copyright © 2014 Allison Transmission, Inc. All Rights Reserved.

2012FA03, Rev. D
August, 2014
Page 3 of 7
– Vehicle Identification Number (VIN)
– Mileage
– Arens RMA #5547
• Securely affix a legible copy of the on­line SAP­generated Return Material Authorization form to the DPIM2.
It is suggested that a clear plastic shipping envelope be wired to one of the mounting bolt holes to protect it.
DPIM2 cores returned that have oil/water intrusion due to missing shipping plugs and/or covers will be
deemed unusable. DPIM2 cores that are deemed unusable due to improper shipping will be invoiced to the
distributor at the value of $39,066.00.
The returned DPIM2s are to be sent to the address listed below before the claim is filed:
Allison Transmission, Inc.
C/O Arens Controls Company, LLC
Attn: DPIM2, 2012FA03 Return
3602 N. Kennicott Ave.
Arlington Heights, IL 60004

Core Freight Criteria:
• Allison Transmission, Inc. will pay the core freight charges for the return of DPIM2 cores when the following
conditions are met:
• Carrier Information:
Effective August 11, 2014, Central Transport International (Not Central Freight) and UPS LTL Freight are the
exclusive carrier for all DPIM Field Action Truck shipments.
For all US pick­ups except Alaska, Hawaii and Puerto Rico:
• Central Transport International (SCAC: CTII) at 800–423–6872 or online at http://
www.centraltransportint.com/startshipping/pickuprequest.aspx
• Not exceeding 39 linear feet of the trailer capacity or greater than 19,999 lbs. when using Central Transport
International.
• For all pick­ups in Alaska, Hawaii and Puerto Rico, ­ please call 1­866­393­4585 and state "FedEx Freight®
Economy Service".
For Canadian Pickups, please use the matrix below based on the Province you are in:
ON

AB

BC

MB

NS

NF

QC

SK

Other

CTII

UPS

UPS

UPS

UPS

UPS

UPS

UPS

UPS

• UPS Freight (SCAC: UPGF) at 800­333­7400 Opt. 6 or online https://www.ups.com/frpkup?client=uifspkup
• Not exceeding 28 linear feet of the trailer capacity or greater than 19,999 lbs. when using UPS Freight
Freight must be called in and ready by noon (your local time) to ensure same day pickup of your freight. Please
state the number of pieces of freight, each approximate weight, destination city and Allison Transmission, Inc. on
your bill of lading. Also, only one bill of lading per day to one destination is allowed. The description field of your Bill
of Lading must also include the following statement along with your shipment/parts information:

Copyright © 2014 Allison Transmission, Inc. All Rights Reserved.

2012FA03, Rev. D
August, 2014
Page 4 of 7
NMFC ITEM 019940 CLASS 70
TRANSMISSION OR CLUTCHES; OR PARTS THERE OF
Please remember that the freight terms are prepaid and the body of the bill of lading should state:
Central Transport Third Party Bill Freight To OR UPS LTL Freight Third Party Bill To OR FedEx Freight
Economy Service Third Party Bill Freight To:
Allison Transmission, Inc.
C/O Data 2 Logistics
P.O. Box 61050
Ft. Myers, FL 33906
(Allison Transmission, Inc. C/O must be stated before the consignee company name to insure proper freight billing.)
NOTE: Allison Transmission, Inc. has strict metrics in place to not only ensure the material is delivered to
manufacturing plants and customers on time, as well as free of any loss or damage. Contact the Allison
Transportation Department 48 hours in advance for routing instructions on all shipments greater than
20,000 lbs., or if the freight will occupy more than 75% of a trailer. Contact the Allison Transportation
Department at 317­821­5110, 317­821­5106, 317­821­5107, or 317­821­5112 for any transportation
concerns, including freight damage and loss claims.

NOTE: Any costs incurred by Allison Transmission, Inc. as a result of noncompliance of the above
routings will be debited to your account.
• Third party billing labels are available from Gilmore Global, and can be ordered through Allison’s Publications
link at www.allisontransmission.com, reference publication number ST2240EN.
• For Canada and all other international inbound shipments, include the broker’s name and the statement
Return of U.S. Goods, Allison Transmission, Inc. Shipment on the invoice, bill of lading, and packing list.
• Use FedEx Trade Networks, 734­229­4000 for Canadian customs clearance.
• Use Ceva Logistics 1­614­489­5238 or fax 1­281­372­7402 for customs clearance of imports from non­North
American countries.
• All international inbound shipments must include a customs invoice detailing the incoterms FCA (origin
name). Description: Dual Power Inverter Module 2 CM, P/N 29548557, DPIM2 Core cost $39,066.00,
customs clearance by broker’s name stated above, quantity shipped, serial number of each unit, weight
per piece, tariff classification, total weight, and country of origin USA.
• Attach Declaration of Foreign Shipper (DFS).
• DPIM2 cores must be shipped from an Allison Transmission, Inc. recognized distributor, branch location, or
direct dealer in the Continental U.S., Hawaii, Canada, or other designated locations acceptable to Allison
Transmission, Inc. Allison Transmission, Inc. will pay all freight charges and any duties and taxes once
the goods arrive in the United States.
• DPIM2 cores must meet core criteria and submittal requirements.
• DPIM2 cores must be shipped via freight carriers recommended by Allison Transmission, Inc., as stated
above.

Copyright © 2014 Allison Transmission, Inc. All Rights Reserved.

2012FA03, Rev. D
August, 2014
Page 5 of 7
• The shipping destination on the bill of lading must identify the cores as being shipped to Allison Transmission
Core Processing Center.

Claim Submittal:
Claims must be submitted against the removed DPIM2 serial number. Replacement serial number must be
included in the "Replacement Transmission Serial Number" field. Any repairs not prescribed in this Field Action
(FA) are to be claimed on a separate claim.
Allison Service Outlets must use the published Allison Transmission Labor Time Guide for work performed. The
following labor operations will be required to complete the Field Action. Any additional parts or labor costs deemed
necessary to complete this Field Action must be described in detail in the claim narrative. Failure to follow the
instruction on this Field Action will result in the claim not being paid.
Claim Type

CT04*

Special Activity Code

2012FA03

Primary Failed Part

29548557

Complaint Code

AT02

Failure Code

CC03

Field Action Authorization Number

Provided from Extranet, must be listed in claim narrative

Service Replacement Indicator

ReTran®

* If the DPIM2 fails on a bus before the Field Action has been completed on that bus, replace DPIM2 with a new DPIM2, P/N 29548557 and

file the claim as a Claim Type1, CT01, or Claim Type 2, CT02, (as applicable) with Special Activity Indicator 2012FA03

DPIM2 Failed

DPIM2 Not
Failed

DPIM2 within FA S/N Range
and still in 2 year warranty

CT01

CT04

CT01 – utilize normal parts ordering process.
CT04 – order DPIM2 replacement through Allison TAC.

DPIM2 within FA S/N range
with ETC, less than 5 years
and more than 2 years

CT02

CT04

CT02 – utilize normal parts ordering process.
CT04 – order DPIM2 replacement through Allison TAC.

**

CT04

CT04 – order DPIM2 replacement through Allison TAC.

DPIM2 within FA S/N range
with ETC, greater than 5 years

N/A

CT04

CT04 – order DPIM2 replacement through Allison TAC.

DPIM2 outside FA S/N range,
less than 2 years

CT01

N/A

DPIM2 within FA S/N greater
than 2 years without ETC

Special Instructions*

CT01 – utilize normal parts ordering process.

* Claims must reference Special Activity Indicator 2012FA03 for replacement DPIM2s in affected Field Action serial number range
** Contact Allison TAC for instructions

Product Code 71
Labor Operation Code

Labor Hours

94000040

4.0 hours

Labor Operation
Remove and Replace DPIM2 (MCI D
Series Coach)

Copyright © 2014 Allison Transmission, Inc. All Rights Reserved.

2012FA03, Rev. D
August, 2014
Page 6 of 7

Product Code 71
Labor Operation Code

Labor Hours

Labor Operation

94000030

3.0 hours

Remove and Replace DPIM2 (All Other
Transit Buses)

00096501

1.0 hours

Reflash entire system with updated SID

00096400

0.5 hours

Test Drive, Check and Clear Codes

H 40/50 EPTM High Voltage Shutdown Verification Procedure may not be added to the remove and replace
operation.
Applicable Net Items

List (US)

Fee*

$1,000.00

DPIM2 Handling

* DPIM2 Handling Fee includes preparing the DPIM2 for shipment (ie: caps, plugs and crate).

Contact Information:
If you have questions concerning this Global Customer Satisfaction initiative, please contact:
Allison Transmission, Inc.
Attn: H 40/50 EP Service Group
P.O. Box 894, Mail Code M5B
Indianapolis, IN 46222
1­800­252­5283

Copyright © 2014 Allison Transmission, Inc. All Rights Reserved.

2012FA03, Rev. D
August, 2014
Page 7 of 7

DECLARATION OF FOREIGN SHIPPER

I, ____________________________________________, declare that the articles herein specified are, to the best
of my knowledge and belief, the growth, produce, or manufacture of the UNITED STATES. They were exported
from the port of ________________________ on or about UNKNOWN. They are returned without having been
advanced in value or improved in condition by any process or manufacture.
Invoice No. ______________
Part No.: ________________
Quantity: ________________
Description: _________________________________________________________
Unit Price: ______________
Total Value: _____________

Shipper: _____________________________________________________________
Signature: ____________________________________________________________
Title: ________________________________________________________________
Date: _________________

Copyright © 2014 Allison Transmission, Inc. All Rights Reserved.

August, 2014
Page 1 of 1

TO:

H 40/50 EPTM Drive Unit Owners (Transit Bus)

SUBJECT:

H 40/50 EPTM DPIM2 Field Action 2012FA03

MODELS AFFECTED:

Dual Power Inverter Module 2 (DPIM2)

VOCATIONS AFFECTED:

Transit buses equipped with H 40/50 EPTM

SERIAL NUMBERS AFFECTED:

S/N 7210010001 through S/N 7210011222

What Will Be Done?
An Allison Transmission, Inc. authorized Distributor or Dealer will determine if your DPIM2s are candidates for the
Global Customer Satisfaction initiative. If you have DPIM2s that are included in this initiative, you should schedule
your bus to replace the DPIM2 at no charge to you.
How Long Will the Repair Take?
The length of time to remove and replace the DPIM2 is approximately 6 hours. Additional time may be required to
replace the DPIM2 on your vehicle due to vehicle design and Allison Distributor workload. Making an appointment
is highly recommended to ensure a satisfactory service experience.
Contacting Your Authorized Allison Distributor:
Contact your Authorized Allison Distributor or Dealer to arrange an appointment.
Visit www.allisontransmission.com and utilize the “Sales and Service Locator” tool for assistance in determining the
closest authorized Allison Distributor to perform warranty repairs. Instructions for making the DPIM2 replacement
have been sent to your Allison Distributor or Dealer.
Allison Transmission, Inc.

WBD / FA7247EN
Copyright © 2014 Allison Transmission, Inc. All Rights Reserved.