Vibration and Harsh Ride Troubleshooting
> Constellation
> Heritage
> 4700 Models
> 4800 Models

> 4900
> 5700
> 5900
> 6900

00-015
Western Star
Service Bulletin

Models
Models
Models
Models

Description of Revisions: This bulletin replaces the version dated
July 2014. The 5700 Model has been added to the model list.

General Information
Vibration and harsh ride can be difficult to diagnose, so training is essential. Misdiagnosis is a significant
problem with vibration issues because so many factors are at play. The right training and the right tools lead to
methodical, effective troubleshooting.
A number of best practices and rules of thumb can help isolate the problem area. This service bulletin is
designed as a reference for the initial diagnosis of vibration and harsh ride problems, and to identify likely
sources. This service bulletin is not meant to be comprehensive for all vibration and harsh ride diagnosis and
issues.
If available, use a vibration detection tool like the Kent Moore Electronic Vibration Analyzer (EVA) and Vibrate
Software with a road test for the best results. Diagnostic worksheet is used to identify which systems to start
troubleshooting, see Fig. 1. The worksheet can be used without the EVA tool, but, if available, the EVA tool
should be used with the worksheet for the best results.
Use the included worksheets to narrow down the probable systems to investigate and repair. A combination of
technician training and workshop manuals should be used for troubleshooting the suspected systems.

WARNING
Never run a vehicle on jacks stands. The movement generated by the vehicle can lead it to fall off the
stands and cause serious personal injury.

IMPORTANT: Dynamometers should never be used when testing for vibration. Dynamometers always
generate vibrations of their own, creating a different profile of vibrations than a road test.
IMPORTANT: Never run a vehicle on jack stands to test for vibration—it is dangerous and
unnecessary. A vehicle on jack stands will not have the same profile of vibrations as the same vehicle
on the road.

Glossary
Use the glossary below for definitions of ride characteristics.
Frame Deflection: Deviation or change from normal or standard configuration; to force or push (e.g. frame
deflection under load).
Fore-and-Aft Pitch: A front or rear motion, usually felt in the cab.
Harmonic: Bucking or bouncing motion that continues at a given road speed. The critical road speed is usually
within a 10 mph (16 k/h) range (e.g. 55 to 65 mph, or 89 to 104 km/h).
Harsh Ride: The road feels rougher than expected; small cracks and bumps in the road can always be felt. The
suspension does not seem to dampen or absorb these forces.
Hop or Bounce: A vertical movement typically felt in the suspension or the axles. Can be caused by
unbalanced or out of round tires, or irregularity in the running surface of the tire or the wheel assembly (lateral
runout).
Lateral Runout: In-and-out movement or wobble of a rotating component, such as a driveshaft or wheel/tire
assembly.

Western Star Service Bulletin, 11/16/2018

Page 1

00-015

Vibration and Harsh Ride Troubleshooting

Western Star
Service Bulletin

> Constellation
> Heritage
> 4700 Models
> 4800 Models

> 4900
> 5700
> 5900
> 6900

Models
Models
Models
Models

Shimmy: A condition in the steering system where the front tires can move or oscillate rapidly from side-to-side;
springiness and looseness. Shimmy is often diagnosed as vibration.
Radial Force Variation: A soft spot or area of the tire that cannot support its load consistently, causing the load
to fall or drop when that spot contacts the road, and to rise when the tire is rotated.
Radial Runout: An out-of-round condition or inconsistency, or a variation in diameter; an egg shape or a large
flat spot.
Vibration: A quiver, tremble, or oscillation; a repetitive force throughout the entire vehicle.

Verifying Customer Complaint
1. Prior to test driving the vehicle, get a detailed description of the conditions under which the symptoms
occur. Use the worksheet to guide questions as needed.
2. Perform a preliminary inspection of the vehicle. Pay close attention to these possible factors:
• tire pressure and condition
• mud, debris, or ice caked on the wheels
• rocks between dual wheels
• mud or concrete on the driveline
• the ride height of the chassis suspension and cab suspension

IMPORTANT: If possible, fill out the Vibration Worksheet with the customer and take the customer
along for the test drive.
3. Drive the vehicle and observe the nature of the complaint. Drive the vehicle in all conditions needed to fill
out the Harsh Ride/Vibration worksheet completely. The condition must be duplicated in order to make an
accurate diagnosis.

NOTE: Air may escape from the leveling valve for quite some time as ride height is adjusted.
4. After the test drive check the ride height again. If it has changed, check the leveling valve mounting for
looseness, check the suspension mounting bolts for correct torque, and check any suspension bushings for
deterioration. Suspension issues are usually felt as a shimmy or sway.
5. Check the suspected systems for broken, worn, malfunctioning or misadjusted components and repair as
needed.

Common Issues and Pitfalls by System
Wheel Ends
Common issues: Brake drum runout, imbalanced wheel end components. Wheels installed off-center from the
hub. Steel wheels may become out of round.
Pitfalls: A sight check is not sufficient to check runout. Always use a dial indicator to check runout; check
runout of the drums, wheels, and tires before disassembling the wheels.

Suspension
Common issues: Incorrect vehicle ride height.

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Western Star Service Bulletin, 11/16/2018

Vibration and Harsh Ride Troubleshooting
> Constellation
> Heritage
> 4700 Models
> 4800 Models

> 4900
> 5700
> 5900
> 6900

00-015
Western Star
Service Bulletin

Models
Models
Models
Models

Pitfalls: Be careful when diagnosing the air ride suspension valve; these valves are often wrongly replaced. Air
may escape for quite some time as the valve adjusts the ride height.

Steering
Common issues: Worn tie rod ends.
Pitfalls: Steering issues usually cause a shimmy rather than a vibration, so the Vibration worksheet does not
cover them. Vibration analysis tools are also unlikely to be helpful for shimmy. To feel the difference between a
shimmy and vibration, a technician must rely on their training.

Drivelines and Axles
Common issues: Driveline runout, balance, or both. Yokes can have high runout or be excessively worn and
provide the same result.
Pitfalls: On a brand new truck, transmission/engine mounting angle, incorrect midship bearing mounting, or
axle seat issues may cause incorrect driveline angles. Otherwise, driveline angles are rarely the issue once ride
height has been adjusted.
Driveline angularity is not necessarily at optimum when the vehicle is in a tare or unloaded condition. For some
suspensions, such as the AirLiner™ 40K, the drivelines should be at optimum angles when the vehicle is loaded.
Do not run the vehicle on jack stands with the tires rotating as it will not provide an accurate method for a final
diagnosis. Instead, with the vehicle sitting on the floor, remove the axle shafts from both drive axles, then put
the transmission in gear with the power divider locked and run the vehicle.
This can be done with manual and Allison transmissions, but not any other automatic transmission. For
automated transmissions consult the transmission manufacturer.
If yoke and shaft runout have been checked with a dial indicator and driveline balance is the suspected issue,
remove the complete driveline and balance it as a complete unit.

WARNING
Never run a vehicle on jacks stands. The movement generated by the vehicle can lead it to fall off the
stands and cause serious personal injury.

IMPORTANT: Never run a vehicle on jack stands to test for vibration—it is dangerous and
unnecessary. A vehicle on jack stands will not have the same profile of vibrations as the same vehicle
on the road.

Engine and Transmission
Common issues: Damaged or deteriorated engine mounts.
Pitfalls: In most cases the EVA tool can be used to identify whether the transfer path is through the engine
mounts. Place the EVA sensor on the engine, then the frame rail, and compare the vibrations to determine
whether the engine mounts are adequately dampening engine vibration.
Inspect the engine mounts for cracking and for contact between the mounting bolts and frame. If mounting bolts
are contacting the frame through the mounting, that will create a vibration transfer path.

Western Star Service Bulletin, 11/16/2018

Page 3

00-015

Vibration and Harsh Ride Troubleshooting

Western Star
Service Bulletin

> Constellation
> Heritage
> 4700 Models
> 4800 Models

> 4900
> 5700
> 5900
> 6900

Models
Models
Models
Models

In most cases, visual inspection and use of the EVA tool can diagnose engine mounts. Only as a last resort
should the engine, clutch, and transmission be isolated in sequence. Isolate the engine, clutch, and
transmission systems by disconnecting the driveline at the transmission and running the engine while shifting
through the gear range. Then, disconnect the transmission and run the engine. If necessary, run the engine with
the clutch removed.

Frame and Cab
Common issues: Longer frame vehicles may have a fore-and-aft pitch at 58 mph (93 km/h) or bounce at 72
mph (116 km/h). This can be difficult to address and may best be remedied with harder front cab mounts and
softer cab rear suspension.
Pitfalls: Cab mounting may initially appear fine, but should always be inspected carefully to be sufficiently
eliminated as a vibration transfer path.
Broken exhaust brackets and broken or worn out cab suspension may cause the cab to be a vibration transfer
path. This may cause a normal vibration to be felt by the driver more than usual, and also may cause a
vibration from the front of the vehicle to feel like it is coming from the rear, or the other way around.

Kent Moore EVA Diagnosis Quick Reference
Use the EVA tool in addition to the worksheet when possible, and use as outlined at www.vibratesoftware.
com.
Install and set-up the EVA tool first on the location where the source of the vibration is felt by the driver (for
example, the seat base). For some vibrations, additional locations and rpms may be needed. Record your
results on the Electronic Vibration Analyzer Data Form found in this service bulletin and enter the required data
from it into Vibrate Software.

NOTE: Preloaded data in the EVA2 is for passenger cars, not trucks.
Use the Vibration Diagnosis Worksheet supplied by the Vibrate Software to categorize the source of the
vibration complaint.

Classifications and Possible Sources of Vibration
Tire/Wheel 1st order (check before loosening or removing any wheel-end component)
• Check if the tire is mounted on the wheel incorrectly. GG ring to rim edge variation should not exceed
2/32 inch (1.6 mm) in four spots.
• Check radial and lateral tire runout.
• Check if the wheel is mounted on the hub-piloted assemblies correctly.
• Check for out-of-balance wheel/tire assemblies, drums, and rotors.
• Check the condition of the tires, looking for flat spots, dry rot, chunking.
Tire/Wheel 2nd and 3rd order (check before loosening or removing any wheel-end component)
• Check if the tires, wheels, drums, rotors or hubs are out of round.
• Check for stiff or soft spots (radial force variation, or RFV) in the tire sidewalls.

NOTE: Balance will not cause Tire 2nd order issues.
Driveline or Propeller shaft 1st order
• Check driveline runouts (shaft, yoke, flange, parking brake drum).

Page 4

Western Star Service Bulletin, 11/16/2018

Vibration and Harsh Ride Troubleshooting
> Constellation
> Heritage
> 4700 Models
> 4800 Models

> 4900
> 5700
> 5900
> 6900

Models
Models
Models
Models

00-015
Western Star
Service Bulletin

• Check the U-joints, slip yokes, and carrier bearings for excessive play.
• Check the yoke and companion flange nuts for looseness.
• Check if driveline balance weights are missing.
• Check for mud or concrete build up, and dents or twists.
• Check for proper phasing (note some driveline assemblies are phased 90 degrees).
Driveline or Propeller shaft 2nd order
• Check if U-joints lack lube, or are loose, worn, or out of phase.
• Check the air ride height.
• Check the driveline working angles.
Engine 1st order
• Check the torsional damper (flywheel or harmonic balancer).
• Check the crankshaft.
• Check the torque converter.
• Check the flex plate.
• Check the clutch assembly.
Engine 2nd order and above
• Check for engine/exhaust vibrations relating to fuel or high torque.
• Check for bad engine/transmission mounts.
• Check for exhaust vibration shorting to cab.

Warranty
This service bulletin is for information only; warranty does not apply.

Western Star Service Bulletin, 11/16/2018

Page 5

00-015

Vibration and Harsh Ride Troubleshooting

Western Star
Service Bulletin

> Constellation
> Heritage
> 4700 Models
> 4800 Models

> 4900
> 5700
> 5900
> 6900

Models
Models
Models
Models

Vibraon Worksheet
Date:____________________________
Technician’s Name:______________________________________________
Repair Order:_________________________________________

Vehicle Informaon
VIN:__________________________________ Mileage:____________________
In−Service Date:_______________
Model:________________________________ Engine:_____________________
Axle rao:____________________
Transmission model #:________________________
(Axle rao informaon and transmission model c an be obtained from PartsPro®
“Major Components”)

Customer Complaint Informaon : Ask the driver…

○ Floor and seat ○ Steering wheel

1.

Where is the symptom felt most?

2.

Is the symptom present when the vehicle is staonary with engine running?

3.

Engine rpm at which problem occurs:

__________rpm

4.

Vehicle speed at which the problem occurs: __________mph

5.

Does the problem occur under:

6.

When does the problem occur:

7.

When did the symptom first occur? (circle one)

○ YES ○ NO

○ Acceleraon? ○ Deceleraon?
○ Vehicle Unloaded ○ Vehicle Loaded

a. New vehicle, problem existed from the beginning.

b. Aer a maintenance or repair procedure – Check all components affected by the procedure
c. Not sure – Check warranty repair history and check repaired systems/components.
8.

Other circumstances where the vibraon is most noceable: _______________________________________________________________________

Inial Inspecon and Vibraon Check
1.
2.
3.

Any loose, broken or missing parts found on walk -around inspecon?
Is the suspension ride height within specificaons?
Are all res inflated to specificaon?

○ YES ○ NO
○ YES ○ NO
○ YES ○ NO

Vibraon Road Test
Mount the EVA vibraon sensor on either the seat base or steering column, based on where the driver reported feeling the str ongest vibraons, then perform the
Vibraon Road Test Procedure. Return the vehicle to strongest-vibraon operang condions—the same vehicle gear, engine RPM, vehicle speed—before each test.
Vibraon Road Test Procedure
Test #
Condion
Acon
Result (circle)
Test 1
At strongest vibraon condion…
Let off the thro le.
Vibraon connues? YES / NO
Test 2
At strongest vibraon condion…
Shi truck up or down 1 or 2 gears,
Vibraon connues? YES / NO
(same gear, engine RPM, speed)
changing engine speed ONLY,
not road speed.
Test 3
At strongest vibraon condion…
Shi into Neutral and let off the thro le.
Vibraon connues? YES / NO
(same gear, engine RPM, speed)
Test 4
At strongest vibraon condion…
Shi truck up or down 1 or 2 gears, changing road speed ONLY,
Vibraon connues? YES / NO
(same gear, engine RPM, speed)
not engine speed.
When the vibraons are most noceable, write down the following informaon:
1. Vehicle gear: ________________
4.
EVA measured Hz:____________
2. Road speed: ________________
5.
EVA measured Amplitude:______
3. Engine RPM: ________________
In addion, use the EVA to record vibraon data when the vibraons are most noceable.

Assessment Using Road Test Results
Tests where the
vibraon
connued

Order of
Vibraon

1, 2, or 3

First Order

4 only

Second Order

None

Third Order

Likely issues based on results of Vibraon Road Test
Wheel or re out of balance.
Driveline / propsha out of balance.
Wheel or re out of round.
Driveline / propsha out of round.
Engine vibraon through engine or cab mounts.
Wheel or re out of round.
Driveline / propsha out of round.

Vibraon Analysis – Vibrate Soware
Use the Vibrate Soware applicaon to narrow down possible sources of vibraon and double -check the assessment. When asked for the Transmission Gear Rao,
use the Help bu on to the find the gear rao for the gear recorded in the road test high-vibraon condion. See the Using Vibrate Soware secon for more detail.
○ T1: Tire Speed Related, 1 st Order
○ T1: Tire Speed Related, 2nd Order
○ T1: Tire Speed Related, 3rd Order
○ P1: Propsha Speed Related, 1 st Order ○ P1: Propsha Speed Related, 2nd Order ○ P1: Propsha Speed Related, 3rd Order
○ E1: Engine Speed Related, 2nd Order
○ E1: Engine Speed Related, 3rd Order
○ E1: Engine Speed Related, 1 st Order

11/12/2018

f020186

Fig. 1, Vibration Worksheet

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Western Star Service Bulletin, 11/16/2018