Daimler Trucks
North America LLC

Recall Campaign

February 2019
FL780A
NHTSA #18V-491
Transport Canada #2018-387

Subject: Cascadia ICUC Bulb Check Function
Models Affected: Specific Freightliner Cascadia vehicles manufactured May 3, 2016, through July 11, 2018, and equipped with
a certain ICU.

General Information
Daimler Trucks North America LLC (DTNA), on behalf of its Freightliner Trucks Division, has decided that a
defect that relates to motor vehicle safety exists on the vehicles mentioned above.
There are approximately 49,435 vehicles involved in this campaign.
On certain vehicles, under certain conditions, if the ignition is cycled off, then on quickly, the Instrument Cluster
Unit Common (ICUC) may not perform a bulb check upon startup, as required by FMVSS 121/Antilock Brake
system (ABS), and 136/Electronic Stability control (ESC)
The ICUCs will be reprogrammed so that there will be a bulb check each time the key is switched to the "on"
position.
Additional Repairs
Dealers must complete all outstanding Recall and Field Service campaigns prior to the sale or delivery of a
vehicle. A Dealer will be liable for any progressive damage that results from its failure to complete campaigns
before sale or delivery of a vehicle.
Owners may be liable for any progressive damage that results from failure to complete campaigns within a
reasonable time after receiving notification.

Work Instructions
Please refer to the attached work instructions. Prior to performing the campaign, check the vehicle for a
completion sticker (Form WAR260).

Replacement Parts
Software update only, no replacement parts are required.
If our records show your dealership has ordered any vehicles involved in campaign number FL780, a list of the
customers and vehicle identification numbers will be available in OWL.

Removed Parts
U.S. and Canadian Dealers, please follow Warranty Failed Parts Tracking shipping instructions for the
disposition of all removed parts. Export distributors, please destroy removed parts unless otherwise advised.

Labor Allowance
Table 1 - Labor Allowance
Campaign
Number

Procedure

Time Allowed
(hours)

SRT Code

Corrective Action

FL780A

Reprogram ICUC, bulb check function

0.3

996-R051A

12-Repair Recall/Campaign

Table 1

IMPORTANT: When the Recall has been completed, locate the base completion label in the appropriate location on the vehicle, and attach the red completion sticker provided in the recall kit (Form WAR260). If the vehicle does not have a base completion label, clean a spot on the appropriate location of the vehicle and first
attach the base completion label (Form WAR259). If a recall kit is not required or there is no completion sticker
in the kit, write the recall number on a blank sticker and attach it to the base completion label.
Page 1

Daimler Trucks
North America LLC

Recall Campaign

February 2019
FL780A
NHTSA #18V-491
Transport Canada #2018-387

Claims for Credit
You will be reimbursed for your parts, labor, and handling (landed cost for Export Distributors) by submitting
your claim through the Warranty system within 30 days of completing this campaign. Please reference the
following information in OWL:
• Claim type is Recall Campaign.
• In the FTL Authorization field, enter the campaign number and appropriate condition code (FL780-A).
• In the Primary Failed Part Number field, enter 25-FL780-000.
• In the Labor field, first enter the appropriate SRT from the Labor Allowance Table. Administrative time will
be included automatically as SRT 939-6010A for 0.3 hours.
• The VMRS Component Code is 003-006-016 and the Cause Code is A1 - Campaign.
• U.S. and Canada -- Reimbursement for Prior Repairs. When a customer asks about reimbursement,
please do the following:
• Accept the documentation of the previous repair.
• Make a brief check of the customer’s paperwork to see if the repair may be eligible for reimbursement. (See the "Copy of Owner Letter" section of this bulletin for reimbursement guidelines.)
• Submit an OWL Recall Pre-Approval Request for a decision.
• Include the approved amount on your claim in the Other Charges section.
• Attach the documentation to the pre-approval request.
• If approved, submit a based on claim for the pre-approval.
• Reimburse the customer the appropriate amount.
IMPORTANT: OWL must be viewed prior to performing the recall to ensure the vehicle is involved and the
campaign has not been previously completed. Also, check for a completion sticker prior to beginning work.
U.S. and Canadian dealers, contact the Warranty Campaigns Department via Web inquiry at
DTNAConnect.com / WSC, or the Customer Assistance Center at (800) 385-4357, after normal business hours,
if you have any questions or need additional information. Export distributors, submit a Web inquiry or contact
your International Service Manager.
U.S. and Canadian Dealers: To return excess kit inventory related to this campaign, U.S. dealers must submit a
Parts Authorization Return (PAR) to the Memphis PDC. Canadian dealers must submit a PAR to their facing
PDC. All kits must be in resalable condition. PAR requests must include the original purchase invoice number.
Export Distributors: Excess inventory is not returnable.
The letter notifying U.S. and Canadian vehicle owners is included for your reference.
Please note that the National Traffic and Motor Vehicle Safety Act, as amended (Title 49, United States Code,
Chapter 301), requires the owner’s vehicle(s) be corrected within a reasonable time after parts are available to
you. The Act states that failure to repair a vehicle within 60 days after tender for repair shall be prima facie
evidence of an unreasonable time. However, circumstances of a particular situation may reduce the 60 day
period. Failure to repair a vehicle within a reasonable time can result in either the obligation to (a) replace the
vehicle with an identical or reasonably equivalent vehicle, without charge, or (b) refund the purchase price in
full, less a reasonable allowance for depreciation. The Act further prohibits dealers from selling a vehicle unless
all outstanding recalls are performed. Any lessor is required to send a copy of the recall notification to the
lessee within 10 days. Any subsequent stage manufacturer is required to forward this notice to its distributors
and retail outlets within five working days.

Page 2

Daimler Trucks
North America LLC

Recall Campaign

February 2019
FL780A
NHTSA #18V-491
Transport Canada #2018-387

Copy of Notice to Owners
Subject: Cascadia ICUC Bulb Check Function
For the Notice to U.S. Customers: This notice is sent to you in accordance with the National Traffic and Motor
Vehicle Safety Act. For the Notice to Canadian Customers: This notice is sent to you in accordance with the
Canadian Motor Vehicle Safety Act.
Daimler Trucks North America LLC (DTNA), on behalf of its Freightliner Trucks Division, has decided that a
defect that relates to motor vehicle safety exists on specific Freightliner Cascadia vehicles manufactured May 3,
2016, through July 11, 2018, and equipped with a certain Instrument Cluster Unit Common (ICUC).
On certain vehicles, under certain conditions, if the ignition is cycled off, then on quickly, the ICUC may not
perform a bulb check upon startup, as required by FMVSS 121/Antilock Brake system (ABS), and
136/Electronic Stablity control (ESC)
The ICUCs will be reprogrammed so that there will be a bulb check each time the key is switched to the "on"
position.
Please contact an authorized Daimler Trucks North America dealer to arrange to have the Recall performed and
to ensure that parts are available at the dealership. To locate an authorized dealer, search on-line at
www.Daimler-TrucksNorthAmerica.com. On the menu tab, select “Contact,” scroll down to “Find a Dealer,” and
select the appropriate brand. The Recall will take approximately one half hour and will be performed at no
charge to you.
You may be liable for any progressive damage that results from your failure to complete the Recall within a
reasonable time after receiving notification.
If you do not own the vehicle that corresponds to the identification number(s) which appears on the Recall
Notification, please return the notification to the Warranty Campaigns Department with any information you can
furnish that will assist us in locating the present owner. If you have leased this vehicle, Federal law requires that
you forward this notice to the lessee within 10 days. If you are a subsequent stage manufacturer, Federal law
requires that you forward this notice to your distributors and retail outlets within five working days. If you have
paid to have this recall condition corrected prior to this notice, you may be eligible to receive reimbursement.
Please see the reverse side of this notice for details.
For the Notice to U.S. Customers: If you have questions about this Recall, please contact the Warranty
Campaigns Department at (800) 547-0712, 7:00 a.m. to 4:00 p.m. Pacific Time, Monday through Friday, e-mail
address [email protected], or the Customer Assistance Center at (800) 385-4357 after
normal business hours. If you are not able to have the defect remedied without charge and within a reasonable
time, you may wish to submit a complaint to the Administrator, National Highway Traffic Safety Administration,
1200 New Jersey Avenue, SE., Washington, DC 20590; or call the Vehicle Safety Hotline at (888) 327-4236
(TTY: 800-424-9153); or to http://www.safercar.gov. For the Notice to Canadian Customers: If you have
questions about this Recall, please contact the Warranty Campaigns Department at (800) 547-0712, 7:00 a.m.
to 4:00 p.m. Pacific Time, Monday through Friday, e-mail address [email protected], or
the Customer Assistance Center at (800) 385-4357 after normal business hours.
We regret any inconvenience this action may cause but feel certain you understand our interest in motor vehicle
safety.

WARRANTY CAMPAIGNS DEPARTMENT
Enclosure

Page 3

Daimler Trucks
North America LLC

Recall Campaign

February 2019
FL780A
NHTSA #18V-491
Transport Canada #2018-387

Reimbursement to Customers for Repairs
Performed Prior to Recall
If you have already paid to have this recall condition corrected you may be eligible to receive reimbursement.
Requests for reimbursement may include parts and labor. Reimbursement may be limited to the amount the
repair would have cost if completed by an authorized Daimler Trucks North America LLC dealer. The following
documentation must be presented to your dealer for consideration for reimbursement.
Please provide original or clear copies of all receipts, invoices, and repair orders that show:
• The name and address of the person who paid for the repair
• The Vehicle Identification Number (VIN) of the vehicle that was repaired
• What problem occurred, what repair was done, when the repair was done
• Who repaired the vehicle
• The total cost of the repair expense that is being claimed
• Proof of payment for the repair (such as the front and back of a cancelled check or a credit card receipt)
Reimbursement will be made by check from your Daimler Trucks North America LLC dealer.
Please speak with your Daimler Trucks North America LLC authorized dealer concerning this matter.

Page 4

Daimler Trucks
North America LLC

Recall Campaign

February 2019
FL780A
NHTSA #18V-491
Transport Canada #2018-387

Work Instructions
Subject: Cascadia ICUC Bulb Check Function
Models Affected: Specific Freightliner Cascadia vehicles manufactured May 3, 2016, through July 11, 2018, and equipped with
a certain Instrument Cluster Unit (ICU)

ICU Software Update
1. Check the base label (Form WAR259) for a completion sticker for FL780 (Form WAR260) indicating this
work has been done. The base label is usually located on the passenger-side door, about 12 inches (30
cm) below the door latch. If a sticker is present, no work is needed. If there is no sticker, proceed with the
next step.
2. Park the vehicle on a level surface, set the parking brakes, and shut down the engine. Chock the tires.
3. Add the VIN, click on "Connect to Server," then press "Next." See Fig. 1.

02/05/2019

f120466

Fig. 1, DiagnosticLink Program Device Panel

4. Choose the ICU (ICUC01T) from the "Select the device to program" list.
5. Select "Newest" from the "Settings" list, then press "Next."
6. Review the data page for the device to be programmed, then press "Start."
7. When programming is complete, the page will display "The device was successfully programmed." Press
"Finish."
8. Disconnect the vehicle from DiagnosticLink.
9. Verify the proper operation of the ICUC bulb check by quickly cycling the ignition off and then on (key off
less than 3 seconds) and verify that the ICUC bulb check is initiated.
10. Clean a spot on the base label (Form WAR259). Write the recall number, FL780, on a completion sticker
(Form WAR260), and attach it to the base label to indicate this recall has been completed.
Page 5