NHTSA ID Number: 10156291
Manufacturer Communication Number: TJ30816-2-0-2018
TSB/Document Date: 2019-04-01
Summary
This is a Technical Journal: Unwanted call(s) come in through VOC system. If the above symptom(s) should occur, please perform a Total Upgrade
VOLVO
CAR
SERVICE AND PARTS BUSINESS
Technical Journal
TITLE:
Unwanted call(s) come in through Volvo On Call system
REF NO:
ISSUING DEPARTMENT:
CAR MARKET:
TJ 30816.2.0
Technical Service
United States and Canada
PARTNER:
ISSUE DATE:
STATUS DATE:
3 US 7510 Volvo Car USA
2018-08-13
2018-08-21
FUNC GROUP:
FUNC DESC:
3943
Telematics
Page 1 of 2
“Right first time in Time”
Attachment
Vehicle Type
Type
Eng
Eng
Desc
Sales
Body
Gear
Steer
256
Model Year
2016-2016
Plant
Chassis range
0000560-0043390
Struc Week
Range
201505-201545
CSC Customer Symptom Codes
Code
JG
Description
Volvo On Call/Other Volvo On Call problems
VST Operation Number
VST Operation Number
36004-2
Description
Software control module downloading.
DTC Diagnostic Trouble Codes
Rows beginning with * are modified
Note! If using a printed copy of this Technical Journal, first check for the latest online version.
Text
Produced in the USA and available as an electronic document. Hard copy documents are printed in USA on recycled paper containing
a minimum of 50% wastepaper and 10% post-consumer waste.
© 2018 VOLVO CAR USA, LLC
Technical Journal 30816.2.0
DESCRIPTION:
TEM = Telematics Module
SIM = Subscriber Identity Module
DIM = Driver Information Module
Unwanted phone calls may be received by the car’s integrated Volvo On Call (VOC) system.
Calls may be coming from marketing companies or similar. This may happen if someone is calling the
number of the built-in SIM.
Modified TEM software has been released to block any unwanted phone calls when no Volvo On Call
service is active.
The improved software is in production as of 2015w46.
NOTE: If the vehicle should receive a call while parked, it could cause a Low Battery Voltage warning
message on the DIM at the next startup as the incoming call wakes up the vehicle’s electrical system for
a period of time.
SERVICE:
* If the above symptom(s) should occur, please perform a Total Upgrade in accordance with TJ 31543.
(The improved TEM software is included in the Total Upgrade.)
VEHICLE REPORT:
Yes, please submit a Vehicle Report if the solution provided has no effect.
Use concern area “Vehicle Report” and sub concern area “Support Not Needed”, use function group
3943.
Page 2 of 2
2018-08-21
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TSB/Document ID: TJ30816-2-0-2018
Replacement Service Bulletin Number:
MFR Communication Date: 2018-08-22
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM:SOFTWARE
MFR Component System:
MFR Component Subsystem:
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