IMPORTANT INFORMATION
Please inform and provide a copy of this document to every person in your dealership with campaign-related responsibilities,
including Service, Parts and Accounting personnel. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that
fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.
If you have questions regarding this or any other campaign, please contact Warranty.

Service Action Campaign
REVISION

Code: 20T8

Subject: Certain 2009-2012 Model Year Vehicles with TDI® Clean Diesel Engine
September 12, 2013
Install Misfueling Guard
Revision Summary
Owner manual supplement information added
Problem Description
As diesel engine passenger vehicles become more
popular, auto manufacturers have seen an increase in the
number of misfueling cases where diesel engine vehicles
are mistakenly fueled with gasoline. The resulting fuel
system contamination can lead to costly repairs that are not
covered under warranty.
Corrective Action
As an additional safeguard to help prevent a gasoline fuel
pump nozzle from being used to fuel a TDI® Clean Diesel
engine vehicle, dealers will install a misfueling guard in the
fuel filler neck of vehicles affected by this action.
Additionally, a new fuel filler neck cap will also be installed.
Please note: The misfueling guard is designed to prevent a
gasoline fuel pump nozzle from entering a vehicle’s fuel
filler neck, thereby reducing the risk of fuel system
contamination from gasoline. Even with this guard installed,
remind anyone who refuels the vehicle that it requires
diesel fuel, and to double-check the fuel pump to ensure the
correct fuel is selected before filling the tank.

Affected Vehicles
U.S.A.:
2009-2012 Jetta, Jetta SportWagen
2010-2012 Golf
With TDI Clean Diesel Engine

CANADA:
2009-2012 Jetta
2010-2012 Golf, Golf Wagon
With TDI Clean Diesel Engine

To determine if the VIN applies to this Campaign verify
the open Campaigns/Actions screen in ElsaWeb
NOTE:
•

•

•
•

ElsaWeb is the only valid campaign inquiry/verification source.
Check ElsaWeb on the day the campaign work will be performed to
verify vehicle eligibility for the repair in order to receive claim
payment consideration. Campaign status must show “open”.
If this repair appears to have already been performed on the
vehicle but the code still shows open in ElsaWeb, contact Warranty
before proceeding further, e.g. a dealer may have recently
performed this repair but not yet entered a claim for it in the
system.
ElsaWeb may also show additional open action(s); if so, inform
your customer - this work can be done while the vehicle is in for
this campaign.
Contact Warranty if you have any questions.

Campaign Customer Allocation Report
Electronic Campaign Customer Allocation reports will be
posted under My Dealership Reports on the VW Hub on or
about May 21, 2013. A list will not be posted for dealers
who have no affected vehicles.
Parts Information and Allocation
• Parts allocation will take place prior to customer
notification.
• The Targeted Allocation program will be used in support
of this campaign. Please refer to the Campaign Data
Sheet for information regarding the Completion
Factor/Replacement Rate for your targeted allocation
calculations.
• If additional parts are required for critical cases, please
contact the Parts Specialists at 800-767-6552.
Owner Notification Mailing
On or about May 21, 2013 the customer mailing will take
place. Sample copies of the owner letters are enclosed.
Service Action Expiration Date
• This service action will be available for customers free
of charge only until May 31, 2015. Vehicles repaired
under this action must have this service completed on
or before May 31, 2015 to be eligible for payment.
• Inspections/repairs performed after May 31, 2015
will not be eligible for payment. Dealers should keep
this expiration date in mind when scheduling customers
for this action.
• If a customer wishes to have the misfueling guard
installed after the expiration date, your dealerships
normal parts and labor cost associated with this repair
will apply.
Owner Manual Supplement
•

An owner manual supplement is now available to
hand to the customer after the installation of the
misfueling guard. These supplements were allocated
to dealers with affected vehicles in their area.

•

Please keep this allocation in a secure place and
reorder as needed.

•

Additional supplements can be ordered via the
Technical
Literature
Ordering
Center
on
ServiceNet.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2013 Volkswagen Group of America, Inc. and Volkswagen Canada All Rights Reserved.
September 2013

20T8/W9 Page 1 of 9

Campaign Completion Labeling Guidelines
Vehicles repaired under this action must be identified with a campaign completion label (part number CAMP 010 000).
Labels can be ordered at no cost online via the Compliance Label Ordering portal at www.vwhub.com.
Claim Entry Procedure
Immediately upon completion of the repair work, enter the Applicable Criteria ID and Repair Operation from the following
chart. The Applicable Criteria ID is shown in ElsaWeb. Claims will only be paid for vehicles that show this campaign
open in ElsaWeb on the day of the repair. To help ensure prompt and proper payment, attach the screen print to the repair
order.

Saga Claim Entry Procedure
Check ElsaWeb to determine whether the campaign is open.
Service No.: 20T8
Damage Code: 0099
Parts Manufacturer
Removed part: Use vendor code WWO
Sold vehicle = 7 10
Unsold vehicle = 7 90
Accounting Instructions
Criteria I.D. 01
Inspect for presence of misfueling guard and updated fuel filler neck cap; install misfueling guard and
updated fuel filler neck cap.
Repair operation:

2005 23 99

20 T.U.

Quantity

Part Number

Part Description

1

5K0 201 400

Misfueling Guard Kit

Owner Manual Supplement Claiming Information – USA and Canada
Outside Material:
Description

Amount

144.5U2.TOU.21

$2.00 (maximum)

Description

Amount

CAN ENG

144.5U2.TOU.21

$2.00 (maximum)

CAN FR

144.5U2.TOU.42

$2.00 (maximum)

USA
OR

There is NO reimbursement for Vehicle Wash or Loaner

If customer refused repairs
Fax the Repair Order to the warranty team at (248) 754-6501 (U.S) and (905) 428-4811 (CAN). Provide the
VIN, applicable Service Number, Customer information, Dealer number and date.

The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2013 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
September 2013

20T8/W9 Page 2 of 9

Customer Letter Example (United States)
ANADA)

Vehicle Identification Number (VIN):
Subject:

Service Action 20T8/W9 – Install Misfueling Guard
Certain 2009-2012 Model Year Volkswagen TDl® Clean Diesel Engine Vehicles

Dear Volkswagen Owner,
As part of Volkswagen's ongoing commitment to customer satisfaction and vehicle reliability, we are writing to you
today about a service action campaign designed to help prevent your TDI® Clean Diesel engine vehicle from being
inadvertently misfueled from a gasoline pump. Our records show that you are the owner of a vehicle eligible for this
service.
What is the issue?

As diesel engine passenger vehicles become more popular, auto
manufacturers have seen an increase in the number of misfueling cases
where diesel engine vehicles are mistakenly fueled with gasoline. The
resulting fuel system contamination can lead to costly repairs that are not
covered under warranty.

What will we do?

As an additional safeguard to help prevent a gasoline fuel pump nozzle
from being used to fuel your TDI® Clean Diesel engine vehicle, your
authorized Volkswagen dealer will install a misfueling guard in the fuel filler
neck of your vehicle. Additionally, a new fuel filler neck cap will also be
installed. This work will take less than one hour and will be performed for
you free of charge.
Please note: The misfueling guard is designed to prevent a gasoline
fuel pump nozzle from entering your vehicle’s fuel filler neck, thereby
reducing the risk of fuel system contamination from gasoline. Even
with this guard installed, please remind anyone who refuels your
vehicle that it requires diesel fuel, and to double-check the fuel pump
to ensure the correct fuel is selected before filling the tank.
This service action will be available for you free of charge only until May
31, 2015. If you wish to have the misfueling guard installed after that date,
your dealer’s normal parts and labor cost associated with this repair will
apply.

What should you do?

In order to limit any possible inconvenience, please contact your authorized
Volkswagen dealer as soon as possible to schedule this service.

Lease vehicles and
address changes

If you are the lessor and registered owner of the vehicle identified in this
action, please forward this letter immediately via first-class mail to the
lessee within ten (10) days of receipt. If you have changed your address or
sold the vehicle, please fill out the enclosed prepaid Owner Reply card and
mail it to us so we can update our records.

Can we assist you
further?

If you have any questions regarding this repair, please contact us at:
Volkswagen of America, Inc.,
Attn: Customer CARE (20T8/W9)
3800 Hamlin Road, Auburn Hills, MI 48326
1-800-893-5298

We hope you are enjoying the exceptional performance and fuel economy of your TDI® Clean Diesel vehicle, and
we wish you many more miles of driving pleasure. Thank you for driving a Volkswagen!
Sincerely,
Volkswagen Service & Quality

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2013 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
Spetember 2013

20T8/W9 Page 3 of 9

Customer Letter Example (CANADA)

Vehicle Identification Number (VIN):
Subject:

Service Action 20T8/W9 – Install Misfueling Guard
Certain 2009-2012 Model Year Volkswagen TDl® Clean Diesel Engine Vehicles

Dear Volkswagen Owner,
As part of Volkswagen's ongoing commitment to customer satisfaction and vehicle reliability, we are writing to you