Service Action
Code: 19O6
Subject
Release Date
Affected Vehicles

Coolant Bottle
February 27, 2019
U.S.A. & CANADA:

Certain 2018 MY Volkswagen Atlas

Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this
action. Elsa is the only valid campaign inquiry & verification source.

Problem Description



Campaign status must show “open.”



If Elsa shows other open action(s), inform your customer so that the work can also be completed at
the same time the vehicle is in the workshop for this campaign.

The coolant level sensor may leak coolant through the electrical connector.

Corrective Action

Replace the coolant bottle and inspect coolant level sensor wiring connector.

Parts Information

Parts will be allocated prior to owner notification. If allocated parts have been used, please
email
contact
the
Parts
Specialists
via
phone
(800-767-6552),
(VWoAPartsSpecialists@vw.com) or chat/text with the VIN to order.

Code Visibility

On or about February 27, 2019, affected vehicles will be listed on the Inventory Vehicle Open
Campaign Action report under My Dealership Reports (found on www.vwhub.com & OMD Web).
A list will not be posted for dealers who do not have any affected vehicles.
On or about February 27, 2019, this campaign code will show open on affected vehicles in Elsa.
On or about February 27, 2019, affected vehicles will be identified with this campaign code in
the VIN Lookup tool at www.vw.com.

Owner Notification

Owner notification will take place in March 2019. Owner letter examples are included in this
bulletin for your reference.

Campaign Expiration
Date

This campaign expires on December 31, 2021. Repairs must be performed on or before this
date to be eligible for payment. Keep this expiration date in mind when scheduling customers
for this action. If a customer wishes to have this service performed after the expiration date,
your dealerships normal parts and labor cost associated with this repair will apply.

Additional Information

Please alert everyone in your dealership about this action, including Sales, Service, Parts
and Accounting personnel. Contact Warranty if you have any questions.
Dealers must ensure that every affected inventory vehicle has this campaign completed before
delivery to consumers.
Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete.
Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
February 2019

19O6 Page 1 of 16

Claim Entry Instructions
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.
 Canada dealers: Upload the repair order [signed by customer] to Volkswagen WIN/Operations/Campaign
Closure.
Service Number

19O6

Damage Code

0099

Parts Vendor Code
Claim Type

WWO
Sold vehicle: 7 10
Unsold vehicle: 7 90

Causal Indicator
Vehicle Wash/Loaner

Mark coolant bottle as causal part*
U.S.A.: Loaner/rental coverage cannot be claimed under this action. However,
loaner/rental may be covered under the mobility program. Please refer to section 3.30
in the Volkswagen Warranty Policy and Procedures Manual for loaner claims
information and reimbursement details.
Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to the
Volkswagen Service Loaner Program to determine loaner eligibility.

Criteria I.D.

01
Replace coolant bottle, inspect coolant level sensor wiring harness for coolant
migration.
Labor operation:
Quantity
1.00

1940 19 99
Part Number
5Q0121407F

40 T.U.
Description
Coolant Bottle*

-AND- (if required)
Repair coolant level sensor wiring harness and inspect -J519- electrical connector for
coolant migration.
Labor operation:
Quantity
1.00
2.00
2.00

9709 41 99
Part Number
000979021E
1J0972741B
000979940

80 T.U.
Description
Wire Set
Wire Seal
Butt Connector

Continue to next page

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
February 2019

19O6 Page 2 of 16

Criteria I.D.

02
Replace coolant bottle, inspect coolant level sensor wiring harness for coolant
migration.
Labor operation:
Quantity
1.00

1940 19 99
Part Number
5Q0121407T

40 T.U.
Description
Coolant Bottle*

-AND- (if required)
Repair coolant level sensor wiring harness and inspect -J519- electrical connector for
coolant migration.
Labor operation:
Quantity
1.00
2.00
2.00

9709 41 99
Part Number
000979021E
1J0972741B
000979940

80 T.U.
Description
Wire Set
Wire Seal
Butt Connector

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
February 2019

19O6 Page 3 of 16

Customer Letter Example (USA)

This notice applies to your vehicle:
Subject:

Service Action 19O6 – Coolant Bottle
Certain 2018 Volkswagen Atlas Models

Dear Volkswagen Owner,
As part of Volkswagen's ongoing commitment to customer satisfaction, we are informing you of our decision to
conduct a service action on certain 2018 Volkswagen Atlas vehicles. Our records show that you are the owner of a
vehicle affected by this action.
What is the issue?

The coolant level sensor may leak coolant through the electrical connector.

What will we do?

Your authorized Volkswagen dealer will replace the coolant bottle and inspect coolant
level sensor wiring connector. This work will take about an hour to complete and will
be performed for you free of charge.

What should you do?

Please contact your authorized Volkswagen dealer as soon as possible to schedule
this service. To set up an appointment online, please visit www.vw.com/find-a-dealer.
This service action will be available for you free of charge only until December 31,
2021. If you wish to have this service performed after that date, your dealer’s normal
parts and labor cost associated with this repair will apply.

Lease vehicles and
address changes

If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of
receipt. If you have changed your address or sold the vehicle, please fill out the
enclosed prepaid Owner Reply card and mail it to us so we can update our records.

Can we assist you
further?

If your authorized Volkswagen dealer fails or is unable to complete this work free of
charge within a reasonable time, or if you should have any questions about this
communication, please reach out to us using your preferred method of communication
at www.vw.com/contact or by calling us at 800-893-5298.

Checking your vehicle
for open Recalls and
Service Campaigns

To check your vehicle’s eligibility for repair under this or any other recall/service
campaign, please visit www.vw.com/owners/recalls and enter your Vehicle
Identification Number (VIN) into the Recall/Service Campaign Lookup tool.

We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations.
Sincerely,
Volkswagen Customer Protection

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
February 2019

19O6 Page 4 of 16

Customer Letter Example (CANADA)

This notice applies to your vehicle:
Subject:

Service Action Service Action 19O6 – Coolant Bottle
Certain 2018 Volkswagen Atlas Models

Dear Volkswagen Owner,
As part of Volkswagen's ongoing commitment to customer satisfaction, we are informing you of our decision to
conduct a service action on certain 2018 Volkswagen Atlas vehicles. Our records show that you are the owner of
a vehicle affected by this action.
What is the issue?

The coolant level sensor may leak coolant through the electrical connector.

What will we do?

Your authorized Volkswagen dealer will replace the coolant bottle and inspect coolant
level sensor wiring connector. This work will take about an hour to complete and will
be performed for you free of charge

What should you do?

In order to limit any possible inconvenience, please contact your authorized
Volkswagen dealer as soon as possible to schedule this service. Please keep in mind
that your dealer may need additional time for the preparation of the repair, as well as
to accommodate their daily workshop schedule.
This service action will be available for you free of charge only until December 31,
2021. If you wish to have this service performed after that date, your dealer’s normal
parts and labor cost associated with this repair will apply.

Lease vehicles and
address changes

If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of
receipt. If you have changed your address or sold the vehicle, please fill out the
enclosed prepaid Owner Reply card and mail it to us so we can update our records.

Can we assist you
further?

If your authorized Volkswagen dealer fails or is unable to complete this work free of
charge within a reasonable time, please contact Customer Relations, Monday through
Friday from 8AM to 8PM EST by phone at 1-800-822-8987 or via our “Contact Us”
page at www.vw.ca.

We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations.
Sincerely,
Volkswagen Customer Protection

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
February 2019

19O6 Page 5 of 16

Campaign Work Procedure

19O6 Service Action

NOTE
•

These repair instructions may differ from the labor operations and labor times listed in ELSA.

•

Damages resulting from improper repair or failure to follow these work instructions are the dealer’s
responsibility and are not eligible for reimbursement under this action.

•

This procedure must be read in its entirety prior to performing the repair.

•

Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not
identically match all affected vehicles.

•

Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.

•

When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate
inside the shop to avoid temperature-related component damage/breakage.

Repair Overview

•

Replace coolant bottle .

•

Inspect coolant level sensor for coolant
migration.

Required Parts
Criteria

Quantity

Part Number

Part Description

01

1

5Q0.121.407.F

Coolant bottle (V6)

02

1

5Q0.121.407.T

Coolant bottle (4 cyl.)

NOTE
The specified part numbers reflect the status at the start of this Service Action. Interim updates made in ETKA can
cause a listed part number to become unavailable. In this case, the new part number specified in ETKA should be
used.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
February 2019

19O6 Page 6 of 16

Required Tools

Hose Clamps - Up To
25mm
-3094(or equivalent)

Repair Instruction
Section A - Check for Previous Repair
TIP
If Campaign Completion label is present, no further work is required.
•

Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen.

TIP
On the date of repair, print this screen and keep a copy
with the repair order.
•

Confirm the Campaign/Action is open .
If the status is closed, no further work is required.

•

Note the Applicable Criteria ID for use
in determining the correct work to be done and
corresponding parts associated.
Proceed to Section B

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
February 2019

19O6 Page 7 of 16

Section B – Coolant Bottle Replacement
Replace coolant bottle:
•

Turn off the vehicle ignition and remove the
key from the vehicle.