2019 e-tron 2019 Service Bulletin/Repair Instructions

2019
e-tron
Audi Delivery Guidelines
Client
Stock No.
Delivery Date
VIN
Delivery Inspection

Ensure Final Vehicle Quality Inspection Is Completed
 Repair all defects prior to customer delivery
 Inspect exterior for damage, dings, dents and surface scratches
 Ensure that customer has requested activation of Audi connect®; activate Audi connect® prior to customer arrival at

MyAudiconnect.com. Only if Audi connect® “Request to Initiate

Services” and Terms & Conditions have been signed. Applies

only to vehicles equipped with Audi connect® (USA only)
 Verify that vehicle is equipped as specified and that all accessories have been installed

 Check interior for cleanliness, grease marks and damage

 Check that floor mats are locked in place

 Ensure tire pressures are set to “normal customer load” conditions and calibrate (store) the Tire Pressure Monitoring System

(TPMS) prior to delivery
 Verify the Audi Phone Box Customer Registration form is present in the glovebox.
Customer Priority Topics

1. ___________________________________________________________________________________________________________________________________________________________

2. ___________________________________________________________________________________________________________________________________________________________

3. ___________________________________________________________________________________________________________________________________________________________

How long would the client like to spend on topics today? ______________________________________

Priority Delivery Topics

 Voice Recognition
 Door Locks/Keyless Entry
 Navigation System
 Trunk/Hatch/Tailgate - Hard to Open/Close
 EV specific features in MMI & myAudi App
 Tire Pressure Monitoring System - Indicators
 Audio System (with smart phone integration)
 Cruise Control System
Exterior
Driver Controls (continued)
 Locate charging port and explain AC/DC operation to customer
 Glove box
 Review new exterior/interior electric door handle concept
 Power windows: Power retention until front door is opened,

one-touch up/down operation for all windows, pinch protection

for all windows
Interior

Driver Controls
 Power-adjustable, heated exterior side mirrors with powerfolding & auto-dimming
 Instrument cluster, driver information systems, and steering

wheel controls.
 Rear side window sunshades
 Demonstrate how to operate exterior lights
 Panoramic sunroof with tilt, slide and power sunshade features
 Demonstrate how to operate interior lights
 Auto-dimming interior rear view mirror with digital compass &

Integrated Toll Module
 Ambient LED interior lighting settings
 Garage door opener (HomeLink®) in lower MMI touch screen
 Automatic climate control
 Power soft-closing doors (if equipped)
 Air improvement system
 Electric rear window defogger w/automatic timed shut off

feature
 Power outlets

Effective 1-14-2019-US

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2019 e-tron | Audi Delivery Guidelines
Client
Driver Controls (continued)
Owner’s Documents (continued)
 Power trunk open/close with hands-free trunk release
 Help customer program the 24-hour Roadside Assistance number into their phone: 1-800-411-9988
 Spare tire

 Tool kit with jack

Steering

 Demonstrate the multifunction steering wheel

 Tilt and telescopic adjustable steering column

 Steering wheel mounted regen shift paddles

 Heated steering wheel (if equipped)

 Explain Hands on Detection steering wheel to customer (if

equipped with driver assistance package)
Infotainment

 Show the customer how to set charge to only 80% of maximum

capacity.

 Show customer how to set vehicle preconditioning and charging

timers (also via myAudi App)

 Explain battery and power meters in virtual cockpit

 Explain “range mode” setting in MMI

 Show customer how to activate e-tron mode for Virtual Cockpit

via MMI
Seating
 Explain “hospitality” feature in MMI of allowing the automatic

release of charging port when DC charging is completed
 Demonstrate how to adjust the seats
 Explain Auto/Manual regen and how to set via MMI
 Heated front seats (three-step)
 Review the MMI® controls and basic functionality, including

customization options
 Heated rear seats (three-step) (if equipped)

 Folding rear seat with passthrough

 Rear LED reading lights

 Ventilated front seats (three-step) (if equipped)

 “Passenger Side Airbag Off” light

 LATCH childseat-mounting points

 Spare tire access and cargo floor

 Massage seat functions (if equipped)

Owner’s Documents

 Owner’s manual, MMI® manual and other manuals as equipped

 Take the Quick Questions & Answers Guide from the glove box,

open it, and demonstrate how to use it with the customer

 Explain the “Text to Phone” features for viewing tutorials on a

smartphone or at the Audi Technology website: www.auditechnology.com

 Tire Warranty Booklet: Explain coverage from tire manufacturer

 Warranty & Maintenance Booklet (stamp to confirm PDI was

completed): Adhere “vehicle identification label” from the vehicle trunk to the inside cover of the Warranty & Maintenance

Booklet prior to delivery

 Review the recommended maintenance schedule. Explain the

importance of getting the Warranty & Maintenance Booklet

stamped for each maintenance performed
 Bang & Olufsen® sound system

 MMI® Navigation plus

 MMI® touch with handwriting-recognition technology

 CD/DVD

 SD card slot

 SiriusXM® Satellite Radio with 90-day trial subscription

 HD Radio™ Technology

 Demonstrate the scanning, tuning, and seek functions, as well

as how to save favorites

 Voice control (customer has to accept EULA for online recognizer)

 BLUETOOTH® wireless technology & streaming audio for compatible devices

 Audi smartphone interface: Apple® CarPlay and Google™ Android Auto integration

 Audi connect® with six-month trial subscription

 Explain Audi connect® CARE features (assistance and security

systems available without subscription for a limited time)

 Wi-Fi® hotspot capabilities and 4G LTE connectivity

 Explain the Nav-Data-Update process via over the air updates

and notifications

 Show how to manually set the clock, daylight savings time and

time zone
 Lemon Law Rights Booklet or Lemon Law Notice as required by

law

 Provide Audi Care information
Effective 1-14-2019-US

Version 1.0
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2019 e-tron | Audi Delivery Guidelines
Client
Orientation Drive
Driver Assistance (continued)
Vehicle Systems
 Traffic Jam Assist
 Show boost mode by putting transmission in S
 Predictive Efficiency Assist
 Explain e-sound for pedestrians while vehicle is in Drive or

Reverse
 Active lane assist with emergency assistant
 Electromechanical parking brake
 Traffic sign recognition

 Audi pre sense® basic & city
 Tire pressure monitoring system (TPMS)
 Audi pre sense® 360 (includes pre sense® side)

 Audi drive select
Suspension
 Audi side assist with Audi pre sense® rear: Rear Cross Traffic

Alert & Vehicle exit warning (if equipped)
 Adaptive air suspension
 High-beam assistant (if equipped)

Driver Assistance

 Audi advanced key - keyless start, stop and entry
 Head-up display with navigation and assistance systems information (if equipped)
 Explain the windshield wiper and washer functions and integrated washer jets (if equipped)
 Night vision assistant with pedestrian and large animal detection (if equipped)
 Parking system plus with 3D top view camera system (360°

view, four cameras, front and rear acoustic sensors) (if

equipped)
Wrap up
 Parking system plus with rear view camera (front and rear

acoustic sensors)

 Park Assist

 Cruise control with coast, resume and accelerate features

 Adaptive cruise control with stop & go (if equipped)

 Adaptive Cruise Assist
End the orientation drive in the service write-up area

 Tour the service department and introduce the customer to the

Service Manager and Service Consultant

 Set up first service appointment

 Ask the customer if you can program the service department’s

phone number into their phone

 Ask the customer if they would like to have the Audi Technologist phone number added to their phone contacts: 1-855-750TECH (8324)
 Turn Assist

 Intersection Assistant
Audi Brand Specialist

I certify that all operations have been completed and this vehicle has been prepared in accordance with Audi Procedures and

Quality Standards.
Audi Brand Specialist Signature
Date
Would you like to schedule a New Vehicle Orientation?

 No
 Yes

Date
Time
By signing, I confirm all items in this checklist have been thoroughly reviewed with me and the statements below are true.

• Vehicle is clean and free of problems

• Received all keys and owner’s documentation

• Satisfied with features and controls explanations
Customer Signature

Effective 1-14-2019-US

Version 1.0
Date

3 of 3

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