2019

Q8

Audi Delivery Guidelines

Client

Stock No.

Delivery Date

VIN

Delivery Inspection
Ensure Final Vehicle Quality Inspection Is Completed

 Repair all defects prior to customer delivery

 Inspect exterior for damage, dings, dents and surface scratches

 Ensure that customer has requested activation of Audi connect®; activate Audi connect® prior to customer arrival at
MyAudiconnect.com. Only if Audi connect® “Request to Initiate
Services” and Terms & Conditions have been signed. Applies
only to vehicles equipped with Audi connect® (USA only)

 Verify that vehicle is equipped as specified and that all accessories have been installed
 Check interior for cleanliness, grease marks and damage
 Check that floor mats are locked in place
 Ensure tire pressures are set to “normal customer load” conditions and calibrate (store) the Tire Pressure Monitoring System
(TPMS) prior to delivery

 Verify the Audi Phone Box Customer Registration form is present in the glovebox

Customer Priority Topics
1. ___________________________________________________________________________________________________________________________________________________________
2. ___________________________________________________________________________________________________________________________________________________________
3. ___________________________________________________________________________________________________________________________________________________________
How long would the client like to spend on topics today? ______________________________________
Priority Delivery Topics
 Voice Recognition

 Door Locks/Keyless Entry

 Navigation System

 Trunk/Hatch/Tailgate - Hard to Open/Close

 BLUETOOTH® mobile phone pairing

 Tire Pressure Monitoring System - Indicators

 Audio System (with smart phone integration)

 Cruise Control System

Exterior

Driver Controls (continued)

 Advise the customer to use only oil that meets Audi standards

 Power outlets

 Advise the customer that Audi recommends using top-tier
detergent gasoline that matches vehicle requirements

 Glove box

 Review new exterior/interior electric door handle concept

 Power windows: Power retention until front door is opened,
one-touch up/down operation for all windows, pinch protection
for all windows

Interior

 Power-adjustable, heated exterior side mirrors with powerfolding, & auto-dimming (optional)

Driver Controls
 Instrument cluster, driver information systems, and steering
wheel controls.
 Demonstrate how to operate exterior lights
 Demonstrate how to operate interior lights
 Ambient LED interior lighting settings (if equipped)
 Automatic climate control
Effective 1-14-2019-US
Version 1.1

 Manual rear-side window sunshades (if equipped)
 Panoramic sunroof with tilt, slide and power sunshade features
 Auto-dimming interior rear view mirror with digital compass
 Garage door opener (HomeLink®) in lower MMI touch screen
 Power soft-closing doors (if equipped)
 Electric rear window defogger w/automatic timed shut off
feature
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2019 Q8 | Audi Delivery Guidelines

Client

Driver Controls (continued)

Infotainment

 Power trunk open/close with hands-free trunk release

 Review the MMI® controls and basic functionality including
customization options

 Spare tire
 Tool kit with jack
Steering
 Demonstrate the multifunction steering wheel
 Tilt and telescopic adjustable steering column
 Steering wheel mounted shift paddles
 Heated steering wheel (if equipped)
Seating
 Demonstrate how to adjust the seats
 Heated front seats (three-step)
 Heated rear seats (three-step) (if equipped)
 Split-fold rear seat
 Ventilated front seats (three-step) (if equipped)
 “Passenger Side Airbag Off” light
 LATCH childseat-mounting points
 Spare tire access and cargo floor
 Massage seat functions (if equipped)
Owner’s Documents
 Owner’s manual, MMI® manual and other manuals as equipped
 Take the Quick Questions & Answers Guide from the glove box,
open it, and demonstrate how to use it with the customer
 Explain the “Text to Phone” features for viewing tutorials on a
smartphone or at the Audi Technology website: www.auditechnology.com

 Bang & Olufsen® sound system or Bang & Olufsen® Advanced
sound system (if equipped)
 MMI® Navigation plus
 MMI® touch with handwriting-recognition technology
 CD/DVD
 SD card slot
 SiriusXM® Satellite Radio with 90-day trial subscription
 HD Radio™ Technology
 Demonstrate the scanning, tuning, and seek functions, as well
as how to save favorites
 Voice control (customer has to accept EULA for online recognizer)
 BLUETOOTH® wireless technology & streaming audio for compatible devices
 Audi smartphone interface: Apple® CarPlay and Google™ Android Auto integration
 Audi connect® with six-month trial subscription
 Explain Audi connect® CARE features (assistance and security
systems available without subscription for a limited time)
 Wi-Fi® hotspot capabilities and 4G LTE connectivity
 Explain the Nav-Data-Update process via over the air updates
and notifications
 Show how to manually set the clock, daylight savings time and
time zone
Orientation Drive
Vehicle Systems

 Tire Warranty Booklet: Explain coverage from tire manufacturer

 Idle start/stop efficiency system

 Warranty & Maintenance Booklet (stamp to confirm PDI was
completed): Adhere “vehicle identification label” from the vehicle trunk to the inside cover of the Warranty & Maintenance
Booklet prior to delivery

 Electromechanical parking brake

 Review the recommended maintenance schedule. Explain the
importance of getting the Warranty & Maintenance Booklet
stamped for each maintenance performed

 Tire pressure monitoring system (TPMS)
Suspension
 Adaptive air suspension (if equipped)

 Lemon Law Rights Booklet or Lemon Law Notice as required by
law

Driver Assistance

 Provide Audi Care information

 Explain the windshield wiper and washer functions

 Help customer program the 24-hour Roadside Assistance number into their phone: 1-800-411-9988

 Parking system plus with 3D top view camera system (360°
view, four cameras, four front and rear acoustic sensors)

 Provide Audi Phone Box Customer Registration Notice (if
equipped)

 Parking system plus with rear view camera (front and rear
acoustic sensors)

Effective 1-14-2019-US
Version 1.1

 Audi advanced key - keyless start, stop and entry

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2019 Q8 | Audi Delivery Guidelines

Client

Driver Assistance (continued)

Driver Assistance (continued)

 Cruise control with coast, resume and accelerate features

 High-beam assistant (if equipped)

 Adaptive cruise control with stop & go (if equipped), which
includes the following:

 Head-up display with navigation and assistance systems information (if equipped)

 Adaptive Cruise Assist

 Night vision assistant with pedestrian and large animal detection (if equipped)

 Turn Assist
 Intersection Assistant

Wrap up

 Traffic Jam Assist

End the orientation drive in the service write-up area

 Predictive Efficiency Assist

 Tour the service department and introduce the customer to the
Service Manager and Service Consultant

 Active lane assist with emergency assistant
 Traffic sign recognition

 Set up first service appointment

 Audi pre sense® basic

 Ask the customer if you can program the service department’s
phone number into their phone

 Audi pre sense® 360 (includes pre sense® side)
 Audi pre sense® plus (if equipped)
 Audi drive select
 Audi side assist with Audi pre sense® rear: Rear Cross Traffic
Alert & Vehicle exit warning (if equipped)

 Ask the customer if they would like to have the Audi Technologist phone number added to their phone contacts: 1-855-750TECH (8324)

Audi Brand Specialist
I certify that all operations have been completed and this vehicle has been prepared in accordance with Audi Procedures and
Quality Standards.

Audi Brand Specialist Signature

Date

Would you like to schedule a New Vehicle Orientation?
 No

 Yes
Date

Time

By signing, I confirm all items in this checklist have been thoroughly reviewed with me and the statements below are true.
• Vehicle is clean and free of problems
• Received all keys and owner’s documentation
• Satisfied with features and controls explanations

Customer Signature

Effective 1-14-2019-US
Version 1.1

Date

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