Service Action
Code: 51G4
Subject
Release Date
Affected Vehicles

Seam Sealer Application
March 12, 2019
U.S.A. & CANADA:

Certain 2019 MY Volkswagen Jetta

Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this
action. Elsa is the only valid campaign inquiry & verification source.

Problem Description
Corrective Action



Campaign status must show “open.”



If Elsa shows other open action(s), inform your customer so that the work can also be completed at
the same time the vehicle is in the workshop for this campaign.

Affected vehicles may experience a water leak due to improper application of body seam sealer.
Apply seam sealer over certain exposed seams in the plenum chamber.
Please note: For 24 hours after seam sealer application, avoid getting the vehicle wet.

Parts Information

Parts will be managed with a weekly Upper Order Limit. Please see Parts On Command (POC)
for your Upper Order Limit quantity. If your dealership is at the weekly Upper Order Limit, please
submit the backordered sales document number to upperorderlimits@vw.com to have
additional parts released.

Code Visibility

On or about March 12, 2019, affected vehicles will be listed on the Inventory Vehicle Open
Campaign Action report under My Dealership Reports (found on www.vwhub.com & OMD Web).
A list will not be posted for dealers who do not have any affected vehicles.
On or about March 12, 2019, this campaign code will show open on affected vehicles in Elsa.
On or about March 12, 2019, affected vehicles will be identified with this campaign code in the
VIN Lookup tool at www.vw.com.

Owner Notification

Owner notification will take place in March 2019. Owner letter examples are included in this
bulletin for your reference.

Campaign Expiration
Date

This campaign expires on December 31, 2021. Repairs must be performed on or before this
date to be eligible for payment. Keep this expiration date in mind when scheduling customers
for this action. If a customer wishes to have this service performed after the expiration date,
your dealerships normal parts and labor cost associated with this repair will apply.

Additional Information

Please alert everyone in your dealership about this action, including Sales, Service, Parts
and Accounting personnel. Contact Warranty if you have any questions.
Dealers must ensure that every affected inventory vehicle has this campaign completed before
delivery to consumers.
Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete.
Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2019
51G4 Page 1 of 14

Claim Entry Instructions
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.
 Canada dealers: Upload the repair order [signed by customer] to Volkswagen WIN/Operations/Campaign
Closure.
Service Number

51G4

Damage Code

0099

Parts Vendor Code
Claim Type

WWO
Sold vehicle: 7 10
Unsold vehicle: 7 90

Causal Indicator
Vehicle Wash/Loaner

Mark labor as causal
Do not claim wash/loaner under this action
U.S.A.: Loaner/rental coverage cannot be claimed under this action. However,
loaner/rental may be covered under the mobility program. Please refer to section 3.30
in the Volkswagen Warranty Policy and Procedures Manual for loaner claims
information and reimbursement details.
Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to t
Volkswagen Service Loaner Program to determine loaner eligibility.

Criteria I.D.

01
Apply seam sealer
Labor operation:
Quantity
0.10

5053 52 99

Part Number
D 476KD1M2

100 T.U.
Description
Seam Sealer (grey)

-OR- (either part number may be used)
0.10

D 476KD2M2

Seam Sealer (black)

-OROUTSIDE MATERIAL
Part Number
Description
SEAM SEALER
Seam Sealer (locally sourced)

Dollar Amount
$4.00

Outside material part number must be in all caps

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2019

51G4 Page 2 of 14

Customer Letter Example (USA)

This notice applies to your vehicle:
Subject:

Service Action 51G4 – Seam Sealer Application
Certain 2019 MY Volkswagen Jetta

Dear Volkswagen Owner,
As part of Volkswagen's ongoing commitment to customer satisfaction, we are informing you of our decision to
conduct a service action on certain 2019 Volkswagen Jetta vehicles. Our records show that you are the owner of
a vehicle affected by this action.
What is the issue?

On affected vehicles, there may be a water leak due to improper application of body
seam sealer.

What will we do?

Your authorized Volkswagen dealer will apply seam sealer over certain exposed
seams in the plenum chamber. This work will take about an hour to complete and will
be performed for you free of charge.
Please note: For 24 hours after seam sealer application, you must avoid getting
your vehicle wet.

What should you do?

Please contact your authorized Volkswagen dealer as soon as possible to schedule
this service. To set up an appointment online, please visit www.vw.com/find-a-dealer.
This service action will be available for you free of charge only until December 31,
2021. If you wish to have this service performed after that date, your dealer’s normal
parts and labor cost associated with this repair will apply.

Lease vehicles and
address changes

If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of
receipt. If you have changed your address or sold the vehicle, please fill out the
enclosed prepaid Owner Reply card and mail it to us so we can update our records.

Can we assist you
further?

If your authorized Volkswagen dealer fails or is unable to complete this work free of
charge within a reasonable time, or if you should have any questions about this
communication, please reach out to us using your preferred method of
communication at www.vw.com/contact or by calling us at 800-893-5298.

Checking your vehicle
for open Recalls and
Service Campaigns

To check your vehicle’s eligibility for repair under this or any other recall/service
campaign, please visit www.vw.com/owners/recalls and enter your Vehicle
Identification Number (VIN) into the Recall/Service Campaign Lookup tool.

We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations.
Sincerely,
Volkswagen Customer Protection

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2019

51G4 Page 3 of 14

Customer Letter Example (CANADA)

This notice applies to your vehicle:
Subject:

Service Action 51G4 – Seam Sealer Application
Certain 2019 MY Volkswagen Jetta

Dear Volkswagen Owner,
As part of Volkswagen's ongoing commitment to customer satisfaction, we are informing you of our decision to
conduct a service action on certain 2019 Volkswagen Jetta vehicles. Our records show that you are the owner of
a vehicle affected by this action.
What is the issue?

On affected vehicles, there may be a water leak due to improper application of body
seam sealer.

What will we do?

Your authorized Volkswagen dealer will apply seam sealer over certain exposed
seams in the plenum chamber. This work will take about an hour to complete and will
be performed for you free of charge.
Please note: For 24 hours after seam sealer application, you must avoid getting
your vehicle wet.

What should you do?

In order to limit any possible inconvenience, please contact your authorized
Volkswagen dealer as soon as possible to schedule this service. Please keep in mind
that your dealer may need additional time for the preparation of the repair, as well as
to accommodate their daily workshop schedule.
This service action will be available for you free of charge only until December 31,
2021. If you wish to have this service performed after that date, your dealer’s normal
parts and labor cost associated with this repair will apply.

Lease vehicles and
address changes

If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of
receipt. If you have changed your address or sold the vehicle, please fill out the
enclosed prepaid Owner Reply card and mail it to us so we can update our records.

Can we assist you
further?

If your authorized Volkswagen dealer fails or is unable to complete this work free of
charge within a reasonable time, please contact Customer Relations, Monday through
Friday from 8AM to 8PM EST by phone at 1-800-822-8987 or via our “Contact Us”
page at www.vw.ca.

We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations.
Sincerely,
Volkswagen Customer Protection

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2019

51G4 Page 4 of 14

Campaign Work Procedure

51G4 Service Action

Repair Overview
NOTE
•

These repair instructions may differ from the labor operations and labor times listed in ELSA.

•

Damages resulting from improper repair or failure to follow these work instructions are the dealer’s
responsibility and are not eligible for reimbursement under this action.

•

This procedure must be read in its entirety prior to performing the repair.

•

Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not
identically match all affected vehicles.

•

Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.

•

When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate
inside the shop to avoid temperature-related component damage/breakage.

•

Apply seam sealer to exposed seams in the
plenum chamber.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2019

51G4 Page 5 of 14

Required Parts
Part Description

Part No:

Seam Sealer (grey)

D 476.KD1.M2

-OR- (either part number may be used)
Seam Sealer (black)

Quantity

One canister will repair
approxiamtely 12 cars.

D 476.KD2.M2
-OR-

Part Description

3M Part No:

Quantity

08369*

One container will repair
approxiamtely 12 cars.

-OR3M Seam Sealer (locally sourced)

08370*
-OR08374

*(If 3M seam sealer is used, a
special apllicator gun is not required.
Place a small cut in the package and
reseal using a resealable bag)

NOTE
The specified part numbers reflect the status at the start of this service action. Interim updates made in ETKA can
cause a listed part number to become unavailable. In this case, the new part number specified in ETKA should be
used.

Required Tools

Puller - Wiper Arm Kit Puller 1
-T10369/1-

Torque Wrench
5-50Nm
-VAG1331(or equivalent)

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2019