R39901 PKG 18-11 Service Bulletin/Repair Instructions

Jason Guidi

Director - Regulatory & Compliance
September 05, 2018

Subject: Recall R39901

TO: All U.S. Volvo Retailers

VEHICLES IN RETAILER INVENTORY

It is a violation of federal law for a retailer to deliver any new Volvo that is eligible for a

recall. Retailers are advised to check all vehicles in inventory for recall eligibility and

repair immediately. Violation of this requirement by a retailer could result in a civil

penalty of up to $21,000 per vehicle.

Correct all vehicles in your new vehicle inventory before delivery.

Volvo Car USA LLC (Volvo) on behalf of Volvo Car Group, has decided to launch Recall

R39901 on a limited number of model year 2019 XC60 T8 vehicles.

Volvo has identified that the charge cord may have been manufactured with an incorrect

capacitor that could pose a risk of a thermal event and/or present a shock hazard.

The corrective action is to inspect the charge cord serial number and compare it to the R39901

Concerned Serial Number list in TIE per the attached instructions, and replace it if necessary.

IMPORTANT

Do not use the charge cord on any vehicle eligible for this recall until it is inspected.

Volvo Customer Care will contact vehicle owners directly and will assist in making service

appointments with the selling retailer. Vehicle owners will need to bring the charge cord with

them when visiting the retailer for this recall.

All replaced charge cords will need to be returned to the Technical Material Analysis

department.

A total of 35 U.S. vehicles are eligible for this recall.
Volvo Car USA LLC

1 Volvo Drive

Rockleigh, NJ 07647
1(2)

Telephone +1-201-768-7300

volvocars.us
Vehicle eligibility must be confirmed:

• Vehicle Inquiry – Vehicle Warranty where the message "Recall R39901 Charge Cord”

will appear for eligible vehicles.

• All cars not yet delivered to end customers must be corrected prior to delivery.

• There have been no reports of incidents related to this issue.

If you have any questions concerning this recall send them to [email protected].

OWNER NOTIFICATION

Volvo Customer Care will contact vehicle owners directly and will assist in making service

appointments with the selling retailer. Vehicle owners will need to bring the charge cord with

them when visiting the retailer for this recall.

PORT VEHICLES

No vehicles will be shipped from the ports with this recall not completed.

PARTS / PARTS RETURN

Please refer to Parts Bulletin 37-R39901.

All replaced charge cords will need to be returned to the Technical Material Analysis

department.

CLAIM SUBMISSION

Please refer to the claim submission information in the attached Quality Bulletin.

RETAILER RESPONSIBILITIES

Retailers must perform this recall campaign on eligible vehicles regardless of miles/kilometers or

vehicle age. All work performed under this recall is free of charge to the owner. As the safety of

our customers is our upmost priority, we are taking full responsibility to ensure the highest

quality and safety standards for our cars.

If you have questions about this recall or any other field service action, please contact me or any

member of the Product Safety and Compliance office.

Your cooperation in completing this important recall is greatly appreciated.

Drive Safely,
Jason Guidi

Director - Regulatory & Compliance

201-768-7300

[email protected]
2(2)
Recall R39901: XC60 T8 CHARGE CORD

MODEL YEAR 2019

MODEL: XC60 T8

DATE: 09/05/18

MARKET – U.S.

ISSUING DEPARTMENT: WARRANTY

BULLETIN REFERENCE PB 37-R39901

A. RECALL R39901 DESCRIPTION

B. VEHICLES INVOLVED

C. PARTS INFORMATION/PARTS RETURN

D. OWNER NOTIFICATION

E. VEHICLES IN RETAILER INVENTORY

F. RETAILER RESPONSIBILITY

G. CAMPAIGN REIMBURSEMENT PROCEDURES

H. TECHNICIAN COMPETENCY REQUIREMENT

I. RETAILER ALLOWANCE
A. RECALL R39901 DESCRIPTION

Volvo Car USA LLC (Volvo) on behalf of Volvo Car Group, has decided to launch Recall

R39901 on a limited number of model year 2019 XC60 T8 vehicles.

Volvo has identified that the charge cord may have been manufactured with an incorrect capacitor

that could pose a risk of a thermal event and/or present a shock hazard.

The corrective action is to inspect the charge cord serial number and compare it to the R39901

Concerned Serial Number list in TIE, per the attached instructions and replace it if necessary.

IMPORTANT

Do not use the charge cord on any vehicle eligible for this recall until it is inspected.

Volvo Customer Care will contact vehicle owners directly and will assist in making service

appointments with the selling retailer. Vehicle owners will need to bring the charge cord with

them when visiting the retailer for this recall.

All replaced charge cords will need to be returned to the Technical Material Analysis department.

A total of 35 U.S. vehicles are eligible for this recall.
B. VEHICLES INVOLVED

NOTE: RETAILER MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO

BEGINNING THE REPAIR FOR THIS RECALL.

Vehicle eligibility must be confirmed:

• Vehicle Inquiry – Vehicle Warranty where the message "Recall R39901 Charge Cord” will

appear for eligible vehicles or check eligibility in TIE.

All vehicles must be checked for any incomplete recalls or service campaigns or service upgrades.

All open Recall, Service Campaign or Service Action repairs must be completed.

If you have any questions concerning this recall send them to [email protected].

C. PARTS / PARTS RETURN

Please refer to Parts Bulletin 37-R39901.

All replaced charge cords will need to be returned to the Technical Material Analysis department.

PORT VEHICLES

No vehicles will be delivered from the ports without having this recall performed.

All vehicles must be checked for any incomplete recalls or service campaigns or service upgrades

prior to delivery.

D. OWNER NOTIFICATION

Volvo Customer Care will contact the vehicle owners and will assist with arranging appointments

with the selling retailer.

E. VEHICLES in RETAILER INVENTORY

It is a violation of federal law for a retailer to deliver any new Volvo that is eligible for a recall.

Retailers are advised to check all vehicles in inventory for recall eligibility and repair immediately.

Violation of this requirement by a retailer could result in a civil penalty of up to $21,000 per

vehicle. Correct all vehicles in your new vehicle inventory before delivery.

F. RETAILER RESPONSIBILITY

All vehicles qualifying for this recall must be repaired prior to a customer taking possession of the

vehicle.

G. CAMPAIGN REIMBURSEMENT PROCEDURES

Recall R39901 claims should be submitted using the LONG FORM application only.

H. TECHNICIAN COMPETENCY REQUIREMENT

The technician competency requirement for this campaign repair is: Level 2 - Certified Tech.

I. RETAILER ALLOWANCE (LONG FORM APPLICATION)

Claim Type: R39901

Cause Code: 02

CSC Code: XW

Main OP: 99921

Failed Part: 31419235
INSPECTION

Operation Number

99921
Repair Description

Inspect Charge Cord
Qty

1
Labor Time

0.1
REPLACEMENT ONLY IF NEEDED

Operation Number

Repair Description

99400

Replace Charge Cord
Qty

1
Labor Time

0.1
Charge Cable check

Step 1: Check Serial Number on bag

Step 2: Check Serial Number on cable

Step 3: Check if Serial Number on cable is on attached PDF ”R39901 Concerned Serial Number.pdf”

Step 4: If cable is on attached PDF List, replace cable
Check serial number on bag
Check serial number on Cable
Check if serial number is present on list

Incomplete List, Use attached PDF
Note: list is in numerical order
This example is not found on the list
If serial number is present, replace cable

Old Cable is to be returned to TMA
Serial Number

SBE02171800008

SBE02171800010

SBE02171800011

SBE02171800013

SBE02171800061

SBE02201800201

SBE02201800203

SBE02201800206

SBE02201800208

SBE02201800212

SBE02201800214

SBE02201800218

SBE02201800219

SBE02201800221

SBE02201800223

SBE02201800226

SBE02201800227

SBE02201800228

SBE02201800230

SBE02201800232

SBE02201800233

SBE02201800234

SBE02201800235

SBE02201800236

SBE02201800238

SBE02201800239

SBE02201800240

SBE02201800242

SBE02201800243

SBE02201800247

SBE02201800248

SBE02201800250

SBE02201800254

SBE02201800256

SBE02201800257

SBE02201800262

SBE02201800265

SBE02201800268

SBE02201800269

SBE02201800270

SBE02201800275

SBE02201800277

SBE02201800278

SBE02201800279

SBE02201800280

SBE02201800281
SBE02201800282

SBE02201800285

SBE02201800287

SBE02201800288

SBE02201800289

SBE02201800290

SBE02201800292

SBE02201800293

SBE02201800296

SBE02201800299

SBE02201800301

SBE02201800303

SBE02201800304

SBE02201800306

SBE02201800307

SBE02201800309

SBE02201800310

SBE02201800313

SBE02201800314

SBE02201800315

SBE02201800316

SBE02201800318

SBE02201800319

SBE02201800322

SBE02201800323

SBE02201800327

SBE02201800328

SBE02201800330

SBE02241800336

SBE02241800337

SBE02241800346

SBE02241800353

SBE02241800357

SBE02241800358

SBE02241800360

SBE02241800363

SBE02241800368

SBE02241800372

SBE02241800383

SBE02241800391

SBE02241800396

SBE02241800398

SBE02241800402

SBE02241800411

SBE02241800414

SBE02241800424

SBE02241800433
SBE02241800451

SBE02241800453

SBE02241800462

SBE02241800465

SBE02241800467

SBE02241800475

SBE02241800479

SBE02241800480

SBE02251800482

SBE02251800483

SBE02251800484

SBE02251800486

SBE02251800488

SBE02251800489

SBE02251800490

SBE02251800491

SBE02251800493

SBE02251800495

SBE02251800498

SBE02251800502

SBE02251800503

SBE02251800505

SBE02251800506

SBE02251800507

SBE02251800508

SBE02251800509

SBE02251800512

SBE02251800513

SBE02251800515

SBE02251800517

SBE02251800519

SBE02251800520

SBE02251800521

SBE02251800523

SBE02251800525

SBE02251800526

SBE02251800527

SBE02251800530

SBE02251800531

SBE02251800533

SBE02251800535

SBE02251800537

SBE02251800538

SBE02251800543

SBE02251800544

SBE02251800545

SBE02251800547
SBE02251800548

SBE02251800549

SBE02251800551

SBE02251800553

SBE02251800557

SBE02251800560

SBE02251800561

SBE02251800562

SBE02251800563

SBE02251800564

SBE02251800565

SBE02251800566

SBE02251800567

SBE02251800570

SBE02251800572

SBE02251800573

SBE02251800575

SBE02251800576

SBE02251800577

SBE02251800580

SBE02251800581

SBE02251800582

SBE02251800585

SBE02251800588

SBE02251800592

SBE02251800593

SBE02251800595

SBE02251800597

SBE02251800598

SBE02251800601

SBE02251800602

SBE02251800603

SBE02251800604

SBE02251800605

SBE02251800606

SBE02251800608

SBE02251800609

SBE02251800612

SBE02251800613

SBE02251800615

SBE02251800619

SBE02251800620

SBE02251800621

SBE02251800622

SBE02251800623

SBE02251800624

SBE02251800625
SBE02251800629

SBE02251800630

SBE02251800631

SBE02251800639

SBE02251800644

SBE02251800645

SBE02251800646

SBE02251800649

SBE02251800651

SBE02251800652

SBE02251800653

SBE02251800654

SBE02251800656

SBE02251800657

SBE02261800662

SBE02261800663

SBE02261800664

SBE02261800665

SBE02261800666

SBE02261800667

SBE02261800668

SBE02261800669

SBE02261800670

SBE02261800671

SBE02261800672

SBE02261800673

SBE02261800674

SBE02261800675

SBE02261800676

SBE02261800677

SBE02261800678

SBE02261800679

SBE02261800680

SBE02261800682

SBE02261800683

SBE02261800684

SBE02261800686

SBE02261800687

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