Jason Guidi
Director - Regulatory & Compliance

January 04, 2019
To: All U.S. and Canadian Volvo Retailers
Subject: Service Action S89923
Volvo Car Canada LTD (Volvo) on behalf of Volvo Car Corporation, has decided to launch
Service Action S89923 on a limited number of model year 2019 V60 vehicles.
Volvo has identified that the affected vehicles have the incorrect front tire and wheel size of 19
inches printed on the tire label. The correct tire and wheel size for the front and rear is 18 inches.
All the affected vehicles were manufactured correctly with 18 inch tires and wheels.
The corrective action is to replace the tire label.
Service Action S89923 affects 29 vehicles in Canada.
Service Action S89923 will be in effect until June 30, 2021 regardless of mileage.
OWNER NOTIFICATION
Tire labels will be sent directly to the attention of the service manager for all inventory or
retailed vehicles. If the vehicle is retailed, please contact the vehicle owner and arrange to have
the label replaced.
RETAILER RESPONSIBILITIES
Retailers must perform this service action on eligible vehicles regardless of miles / kilometers or
vehicle age. All work performed under this service action is free of charge to the owner.

Volvo Car USA LLC
1 Volvo Drive
Rockleigh, NJ 07647
Telephone +1-201-768-7300
volvocars.us

1(2)

Your regional representative will follow up to ensure that Service Action S89923 is proceeding
smoothly.
A complete description of the service action requirements and claim submission procedures will
follow.
It is the retailer’s responsibility to review the details provided in the materials listed below with
all involved personnel.
• Quality Bulletin
Your cooperation in completing Service Action S89923 is greatly appreciated.
All vehicles should be checked for any other incomplete actions.
If you have any questions about this or any other field service action, please contact me or any
member of the Regulations and Compliance office.
Drive Safely,

Jason Guidi
Director - Regulatory & Compliance
201-768-7300
[email protected]

2(2)

VOLVO CAR

SERVICE AND PARTS BUSINESS

Quality Bulletin
TITLE:

Service Action S89923: Tire Label
Model Year 2019 V60
GROUP:

CAT/NO:

ISSUING DEPARTMENT:

CAR MARKET:

89

S89923

Warranty

Canada

REFERENCE BULLETINS:

Service Personnel:
Read and initial

SERVICE
MANAGER

SERVICE
WRITER

ISSUE DATE:

STATUS DATE:

2019-01-04

2019-01-04

WARRANTY
ADMINISTRATOR

Page 1 of 3
“Right first time in Time”

A.
B.
C.
D.
E.
F.
G.
H.

SERVICE ACTION S89923 DESCRIPTION
VEHICLES INVOLVED
PARTS INFORMATION/PARTS RETURN
OWNER NOTIFICATION
VEHICLES IN RETAILER INVENTORY
RETAILER RESPONSIBILITY
TECHNICIAN COMPETENCY REQUIREMENT
CLAIM INSTRUCTIONS

A.

SERVICE ACTION S89923 DESCRIPTION
Volvo Car Canada LTD (Volvo) on behalf of Volvo Car Corporation, has decided to launch Service
Action S89923 on a limited number of model year 2019 V60 vehicles.
Volvo has identified that the affected vehicles have the incorrect front tire and wheel size of 19
inches printed on the tire label. The correct tire and wheel size for the front and rear is 18 inches.
All the affected vehicles were manufactured correctly with 18 inch tires and wheels.
The corrective action is to replace the tire label.
Service Action S89923 affects 29 vehicles in Canada.
RETAILER MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO BEGINNING THE
REPAIR FOR THIS ACTION.
Vehicles in retailer inventory must be upgraded prior to sale.
Produced in the USA and available as an electronic document. Hard copy documents are printed in USA on recycled paper containing
a minimum of 50% wastepaper and 10% post-consumer waste.
© 2019 VOLVO CAR USA, LLC

Quality Bulletin S89923
PLEASE NOTE: Service Action S89923 will be in effect until June 30, 2021 regardless of
mileage.
B.

VEHICLES INVOLVED
NOTE:

RETAILER MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO
BEGINNING THE REPAIR FOR THIS SERVICE ACTION.

Vehicle eligibility must be confirmed:
• Inquire in TIE - Claim Type S89923 Tire Label will appear for eligible vehicles.
All vehicles should be checked for any incomplete recalls, service campaigns or service upgrades.
All open Recall, Service Campaign or Service Action repairs should be completed.
C.

PARTS INFORMATION / PARTS RETURN
Tire labels will be sent directly to the attention of the service manager for all inventory or retailed
vehicles. If the vehicle is retailed, please contact the vehicle owner and arrange to have the label
replaced.
PARTS RETURN
No parts are required to be returned to TMA for this service action.

D.

OWNER NOTIFICATION
Tire labels will be sent directly to the attention of the service manager for all inventory or sold
vehicles. If the vehicle is sold, please contact the vehicle owner and arrange to have the label
replaced.

E.

VEHICLES IN RETAILER INVENTORY
Vehicles in retailer inventory must be completed prior to sale.

F.

RETAILER RESPONSIBILITY
Retailers must check eligibility prior to completing this service action. All eligible vehicles must
have this service action completed prior to customer delivery.

G.

TECHNICIAN COMPETENCY REQUIREMENT
The technician competency requirement for this repair is Level 2 Certified Tech.

Page 2 of 3

2019-01-04

Quality Bulletin S89923
H.

CLAIM INSTRUCTIONS
Labor reimbursement is effective at time of release and may change in the future.
Claim Type:
S89923
Cause Code:
02
CSC Code:
XW
Main OP:
99921

Operation Number
99921

2019-01-04

Repair Description
Replace Tire Label

Qty
1

Labor Time
0.1

Page 3 of 3

Volvo Car Customer Service

Title

Label Trim Level

Action
Issue
1

Replacement
Date
2018-12

QB Instruction VCC-498326-4
Page

1(4)

Operation number:

99921-2

Reason
First issue

Affected vehicles

Model year Model
2019
V60 (19-)

Materials
Decal

Designation
Hot-air gun
Interior trim remover

Qty.

Materials

Part No.

1.0

Equipment

Part No.

Notes
Sent to service manager

QB Instruction VCC-498326-4

Page 2 ( 4 )
Color symbols

Note! This colour chart displays (in colour
print and electronic version) the importance
of the different colours used in the images
of the method steps.
1 . Used for focused component, the
component with which you will do
something.
2 . Used as extra colors when you need to show
or differentiate additional parts.
3 . Used for attachments that are to be
removed/installed. May be screws, clips,
connectors, etc.
4 . Used when the component is not fully
removed from the vehicle but only hung to
the side.
5 . Used for standard tools and special tools.
6 . Used as background color for vehicle
components.
Removal

QB Instruction VCC-498326-4

Page 3 ( 4 )
Use: Hot-air gun
Use: Interior trim remover
Remove the marked part.

Use: Cleaning agent
Clean the marked area.
Use Isopropanol

QB Instruction VCC-498326-4

Page 4 ( 4 )
Installation

Caution! Make sure that the component is at
the specified temperature.

Fit the decal.