NHTSA ID Number: 10154528
Manufacturer Communication Number: MSP53
TSB/Document Date: 2019-03-20
Summary
Subject: Mazda
Service Program (MSP) 53. 2019 CX-3 & 2018-2019 MX-5 With Direct Tire Pressure Monitoring System (TPMS) Panic Alarm System Activates While Driving. Mazda Motor Corporation has decided to conduct a Mazda Service Program (MSP) on certain 2019 CX-3 vehicles produced from February 27, 2018 through October 12, 2018 and 2018-2019 MX-5 vehicles produced from October 3, 2017 through October 15, 2018. On certain subject vehicles equipped with Direct TPMS (TPMS wheel sensor is directly mounted on each wheel), it is possible that the panic alarm system may activate while driving, and the horn may sound intermittently, and hazard warning lights may flash. The panic alarm concern will stop after cycling the ignition switch off, then on again. No DTCs are stored. Action Required: Beginning today, reprogram the body control module (BCM) to the latest calibration using MMDS for all affected CX-3 and MX-5 vehicles in dealer inventory, and when customers bring their vehicles for maintenance, or other service/warranty work. The subject vehicles must not be delivered to customers until the repair of MSP53 is completed. Please inform the customer that the BCM will be reprogrammed to the latest calibration, free of charge. If a vehicle is sold with an open MSP53 your Step 3 PDI warranty claim will be subject to debit.
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TSB/Document ID: MSP53
Replacement Service Bulletin Number:
MFR Communication Date: 2019-03-14
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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March 14, 2019
Attention:
Mazda Dealership Sales and Service Managers
Subject: Mazda Service Program (MSP) 53
2019 CX-3 & 2018-2019 MX-5 With Direct Tire Pressure Monitoring System (TPMS)
Panic Alarm System Activates While Driving
Mazda Motor Corporation has decided to conduct a Mazda Service Program (MSP) on certain
2019 CX-3 vehicles produced from February 27, 2018 through October 12, 2018 and 20182019 MX-5 vehicles produced from October 3, 2017 through October 15, 2018.
On certain subject vehicles equipped with Direct TPMS (TPMS wheel sensor is directly
mounted on each wheel), it is possible that the panic alarm system may activate while driving,
and the horn may sound intermittently, and hazard warning lights may flash.
The panic alarm concern will stop after cycling the ignition switch off, then on again. No DTCs
are stored.
Action Required:
Beginning today, reprogram the body control module (BCM) to the latest calibration using
MMDS for all affected CX-3 and MX-5 vehicles in dealer inventory, and when customers bring
their vehicles for maintenance, or other service/warranty work. The subject vehicles must not
be delivered to customers until the repair of MSP53 is completed. Please inform the customer
that the BCM will be reprogrammed to the latest calibration, free of charge.
If a vehicle is sold with an open MSP53 your Step 3 PDI warranty claim will be subject to
debit.
SUBJECT VEHICLES
Model
VIN Range
Build Date Range
2019 CX-3
JM1 DK**** K* 400011 – 424446
From February 27, 2018 through
October 12, 2018
2018-2019
MX-5
JM1 ND**** J0 200004 – 206216
JM1 ND**** K0 300011 – 302906
From October 3, 2017 through
October 15, 2018
Warranty claims for MSP53 will be accepted during Mazda’s New Vehicle Limited Warranty
term of 36 months or 36,000 miles. Authorization from Warranty Operations is required if
the vehicle is outside the New Vehicle Limited Warranty term.
Repair procedure with warranty information is available on MGSS and will also be loaded in
eMDCS/Service/Campaign Inquiry. NOTE: MSP53 search function on MGSS will not be live
until Monday March 18, but is present in SI Newly Added under Service Bulletin 09-013/19
Please remind your Service Consultants to run a Warranty Vehicle Inquiry using eMDCS for
every vehicle that comes through your service drive. This report will indicate if the vehicle is
applicable to MSP53, as well as any other open Special Service Program (SSP) or Recall.
A Mazda Service Program (MSP) is designed to improve customer satisfaction and reduce
customer inconvenience. However, MSPs are limited to correcting issues that do not
substantially affect vehicle durability, reliability, or performance. Vehicle owners are not
notified by mail for MSPs.
We apologize for any inconvenience this program may cause your dealership and your
customers. Your understanding and support are greatly appreciated.
Sincerely,
Mazda North American Operations
Akira Ikemoto
Director, Technical Services Division
Mazda North American Operations
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