NHTSA ID Number: 10154461
Manufacturer Communication Number: SA-010-19
TSB/Document Date: 2019-03-11
Summary
The new 2019 Mazda3 has new features that may be difficult to understand. This Service Alert provides valuable information to support potential customer concerns. 1. Wiper arm park position is located under the hood. 2. When servicing front wipers, front wiper service mode is required or damage to wiper arms may occur (see Service Information). 3. If wiper arms are replaced, M-MDS is needed for wiper arm adjustment (see Service Information) 4. DO NOT use wiper arms as markers when in dealer inventory.
Mazda North American Operations
Irvine, CA 92618-2922
Service Alert
Subject:
2019 MAZDA3 SERVICE CAUTIONS FOR NEW AND REVISED
FUNCTIONS
Service Alert No.: SA-010/19
Last Issued: 02/25/2019
APPLICABLE MODEL(S)/VINS
2019 Mazda3
DESCRIPTION
The new 2019 Mazda3 has new features that may be difficult to understand. This Service Alert provides
valuable information to support potential customer concerns.
Item
Front Wiper Service Caution
1. Wiper arm park position is located under the hood.
2. When servicing front wipers, front wiper service mode is required or
damage to wiper arms may occur (see Service Information).
3. If wiper arms are replaced, M-MDS is needed for wiper arm
adjustment (see Service Information)
4. DO NOT use wiper arms as markers when in dealer inventory.
Service Information
See Owner's Manual ->
Maintenance and Care >
Replacing Windshield Wiper
Blades
MGSS: WINDSHIELD WIPER
ARM AND BLADE
ADJUSTMENT
i-ACTIVSENSE Switch (New)
See Owner's Manual ->
When Driving -> iACTIVSENSE -> i-ACTIVSENSE
Page 1 of 9
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2019 Mazda North American Operations, U.S.A.
Service Alert No.: SA-010/19
When iACTIVSENSE is
in normal
operating
status, the
instrument
cluster iACTIVSENSE
indicator is
green.
When iACTIVSENSE
has an
environmental
fault, such as a
dirty
windshield or
driving into
the sun, the
instrument
cluster iACTIVSENSE
indicator is
white.
When iACTIVSENSE
has a fault that
needs
diagnosis by a
dealership, the
instrument
cluster iACTIVSENSE
indicator is
amber.
Last Issued: 02/25/2019
Activated Status: Green
Stand-by Status: White
Warning Status: Amber
Page 2 of 9
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda
North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2019 Mazda North American Operations, U.S.A.
Service Alert No.: SA-010/19
Last Issued: 02/25/2019
When the iACTIVSENSE
switch is
pressed and
released
immediately,
the following
systems are
canceled.
1. Lane
Departure
Warning
System
(LDWS)
2. Blind Spot
Monitoring
(BSM)
3. Distance
Speed
Alert (DSA)
4. Rear Cross
Traffic
Alert
(RCTA)
5. Lane-keep
Assist
System
(LAS)
To turn the
system back to
"Activated
Status" , press
the iACTIVSENSE
switch once.
NOTE: If MRCC
is used, the
system will
also return to
"Activated
Status".
Partially Cancelled Status:
INDICATOR IS TURNED OFF
Page 3 of 9
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2019 Mazda North American Operations, U.S.A.
Service Alert No.: SA-010/19
Last Issued: 02/25/2019
When the iACTIVSENSE
switch is
pressed and
held, all
systems are
canceled.
1. Lane
Departure
Warning
System
(LDWS)
2. Blind Spot
Monitoring
(BSM)
3. Distance
Speed
Alert (DSA)
4. Rear Cross
Traffic
Alert
(RCTA)
5. Lane-keep
Assist
System
(LAS)
6. Smart
Brake
Support
(SBS)
7. Smart
Brake
Support
[Rear]
(SBS-R)
8. Smart
Brake
Support
[Rear
Crossing]
(SBS RC)
Fully Cancelled Status:
I-ACTIVSENSE INDICATOR IS OFF
SBS OFF WARNING LIGHT IS ON
Page 4 of 9
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2019 Mazda North American Operations, U.S.A.
Service Alert No.: SA-010/19
Last Issued: 02/25/2019
Traffic Sign Recognition (TSR) Inoperative
TSR is only available with a dealer installed in-vehicle navigation system
accessory.
See Owner's Manual ->
When Driving -> iACTIVSENSE -> i-ACTIVSENSE
-> Traffic Sign Recognition
System (TSR)
MGSS: Traffic Sign
Recognition (TSR)
MAZDA CONNECT (New)
Center Display View
The rear-view monitor and Android Auto do not utilize all of the center
display space.
Function
MAZDA CONNECT
FM
Display
See Owner's Manual ->
Interior Features -> Mazda
Connect
MGSS: ENTERTAINMENT
SYSTEM
Page 5 of 9
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2019 Mazda North American Operations, U.S.A.
Service Alert No.: SA-010/19
Last Issued: 02/25/2019
Rear View Monitor
In-Vehicle Digital Owner's Manual
The in-vehicle digital OM can be displayed on the center display while the
vehicle is stopped. Customer can search descriptions and watch videos of
vehicle features and functions by operating the commander switch.
NOTE: The digital owner's manual must be installed during PDI. Due to
printing deadlines and later updates to the digital manual, the content of
the digital manual may differ from the printed manual.
SIRIUSXM Data Service No Free Trial (Preferred Package and above)
See Owner's Manual ->
Interior Features -> Mazda
Connect -> Appendix
1. Only available as a paid subscription.
2. 2019 Mazda3 is not equipped with factory installed navigation system,
however, it is available as a dealer installed accessory.
SA-007/19 - SIRIUSXM DATA
3. SiriusXM Traffic Plus feature requires in-vehicle navigation SD card.
SERVICES
Doors Lock With Keys In The Vehicle When Liftgate Lock Switch Is
Pressed
See Owner's Manual ->
Before Driving -> Doors and
Locks
NOTE: This is currently under
investigation.
DO NOT leave keys in the vehicle. The doors will lock with keys in the
vehicle when liftgate lock switch is pressed and liftgate is closed.
Page 6 of 9
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2019 Mazda North American Operations, U.S.A.
Service Alert No.: SA-010/19
Last Issued: 02/25/2019
NOTE: The liftgate will not lock in the above condition.
Keyless Entry Using Auxiliary Key
If the vehicle battery is discharged and/or the key battery is dead, vehicle
entry is possible using the auxilary key.
See Owner's Manual ->
Before Driving -> Keys ->
Auxiliary Key
Then refer to Owner's
Manual ->
Before Driving -> Doors and
Locks -> Unlocking with
Auxiliary Key
Rear Door Child Safety Locks Operation
The auxiliary key is required to enable and disable the rear door child
safety locks.
See Owner's Manual ->
Before Driving -> Doors and
Locks -> Rear Door Child
Safety Locks
1. Auxiliary Key
2. Lock
3. Unlock
Battery Saving Function For Key Fob
See Owner's Manual ->
Page 7 of 9
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2019 Mazda North American Operations, U.S.A.
Service Alert No.: SA-010/19
Last Issued: 02/25/2019
The new 2019 Mazda3 has a "power saving" function built into the keyless Before Driving -> Keys ->
entry system where some key fob functions are disabled. This feature
Power saving function
could accidentally be enabled and some concerns with the vehicle may be:
1. Does not start
2. Does not start unless you hold the fob to the start/stop button
3. Does not unlock using the door handle, you must use the remote to
unlock the vehicle
4. Does not lock using the door handle, you must use the remote to lock
the vehicle
A/C Air Temperature Is Not Cold
The air temperature logic has changed. When diagnosing A/C performance
MGSS: REFRIGERANT
complaints, do not compare to other Mazda vehicles.
SYSTEM PERFORMANCE TEST
Use the Workshop Manual and/or compare A/C performance with same
[(US)]
model/year vehicle.
Tire Pressure Monitoring System (TPMS) Change
The system uses a new rubber type direct TPMS.
MGSS: TIRE PRESSURE
MONITORING SYSTEM
(TPMS)
New Rubber Type
Old Metal Type
1. New rubber type is not reusable. If the TPMS sensor is removed from
the wheel, it must be replaced.
Condition Based Maintenance (Except Canada)
The vehicle calculates the maintenance (oil change) timing.
1. This function cannot be turned OFF.
2. Distance until the oil change is available in MAZDA CONNECT.
3. Reset is required after every oil change.
New M-MDS (MDARS)
A new M-MDS diagnostic tester (MDARS) for 7th generation vehicles
(starting with the 2019 Mazda3) is used.
MGSS: MAINTENANCE
MONITOR OPERATION
PROCEDURE
MGSS: BASIC KNOWLEDGE
1. Performs more maintenance service functions
2. Performs more complicated vehicle electrical system diagnostic
Page 8 of 9
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2019 Mazda North American Operations, U.S.A.
Service Alert No.: SA-010/19
Last Issued: 02/25/2019
3. Reprograms more ECU's
Parts Replacement
When replacing vehicle parts such as ECU's, motors, seats....etc, always
refer to MGSS. Some new components may not operate if MGSS new part
replacement procedure is not performed.
---
Page 9 of 9
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2019 Mazda North American Operations, U.S.A.
- Over 15 Years Of Trusted Quality - Conventional wiper blades...
- Ease Of Installation - Comes equipped with a pre-installed...
- All Natural Rubber Squeegee - Resists cracking, splitting...
- Traditional Blade Structure - Built with a galvanized steel...
- Improved Driving Visibility And Safety - Multiple pressure...
- Over 15 Years Of Trusted Quality - Conventional wiper blades...
- Ease Of Installation - Comes equipped with a pre-installed...
- All Natural Rubber Squeegee - Resists cracking, splitting...
- Traditional Blade Structure - Built with a galvanized steel...
- Improved Driving Visibility And Safety - Multiple pressure...
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