with radial runout check

1.2

996-R058H

12-Repair Recall/Campaign

Inspect and torque caliper bolts, 2 axles

2.0

996-R058D

12-Repair Recall/Campaign

Inspect and torque caliper bolts, 2 axles,
with radial runout check

2.4

996-R058I

12-Repair Recall/Campaign

1.1

996-R058E

12-Repair Recall/Campaign

0.5

996-R058C

12-Repair Recall/Campaign

Procedure

Inspect and torque caliper bolts,
second rear axle
Replace caliper bolts, 1 caliper (claim this
SRT once for each caliper requiring
new bolts, up to 6 times)

Table 2

IMPORTANT: When the Recall has been completed, locate the base completion label in the appropriate location
on the vehicle, and attach the red completion sticker provided in the recall kit (Form WAR260). If the vehicle
does not have a base completion label, clean a spot on the appropriate location of the vehicle and first attach
the base completion label (Form WAR259). If a recall kit is not required or there is no completion sticker in the
kit, write the recall number on a blank sticker and attach it to the base completion label.
Page 3

Daimler Trucks
North America LLC

Recall Campaign

January 2019
FL794A-V
NHTSA #18V-703 (Non-School Bus)
NHTSA #18V-702 (School Bus)
Transport Canada #2018-550 (Non-School Bus)
Transport Canada #2018-592 (School Bus)
REVISED NOTICE

Claims for Credit
You will be reimbursed for your parts, labor, and handling (landed cost for Export Distributors) by submitting
your claim through the Warranty system within 30 days of completing this campaign. Please reference the
following information in OWL:
• Claim type is Recall Campaign.
• In the FTL Authorization field, enter the campaign number and appropriate condition code (e.g. FL794-A,
FL794-B, etc.).
• In the Primary Failed Part Number field, enter 25-FL794-000.
• In the Parts field, enter the appropriate kit or part number(s) as shown in the Replacement Parts Table.
• In the Labor field, first enter the appropriate SRT from the Labor Allowance Table. Administrative time will
be included automatically as SRT 939-6010A for 0.4 hours for RVs or 0.3 hours for all other vehicles.
Some SRTs are optional and if needed, must be added manually
• The VMRS Component Code is 013-001-129 and the Cause Code is A1 - Campaign.
• U.S. and Canada -- Reimbursement for Prior Repairs. When a customer asks about reimbursement,
please do the following:
• Accept the documentation of the previous repair.
• Make a brief check of the customer’s paperwork to see if the repair may be eligible for reimbursement. (See the "Copy of Owner Letter" section of this bulletin for reimbursement guidelines.)
• Submit an OWL Recall Pre-Approval Request for a decision.
• Include the approved amount on your claim in the Other Charges section.
• Attach the documentation to the pre-approval request.
• If approved, submit a based on claim for the pre-approval.
• Reimburse the customer the appropriate amount.
IMPORTANT: OWL must be viewed prior to performing the recall to ensure the vehicle is involved and the
campaign has not been previously completed. Also, check for a completion sticker prior to beginning work.
U.S. and Canadian dealers, contact the Warranty Campaigns Department via Web inquiry at
DTNAConnect.com / WSC, or the Customer Assistance Center at (800) 385-4357, after normal business hours,
if you have any questions or need additional information. Export distributors, submit a Web inquiry or contact
your International Service Manager.
U.S. and Canadian Dealers: To return excess kit inventory related to this campaign, U.S. dealers must submit a
Parts Authorization Return (PAR) to the Memphis PDC. Canadian dealers must submit a PAR to their facing
PDC. All kits must be in resalable condition. PAR requests must include the original purchase invoice number.
Export Distributors: Excess inventory is not returnable.
The letter notifying U.S. and Canadian vehicle owners is included for your reference.
Please note that the National Traffic and Motor Vehicle Safety Act, as amended (Title 49, United States Code,
Chapter 301), requires the owner’s vehicle(s) be corrected within a reasonable time after parts are available to
you. The Act states that failure to repair a vehicle within 60 days after tender for repair shall be prima facie
evidence of an unreasonable time. However, circumstances of a particular situation may reduce the 60 day
period. Failure to repair a vehicle within a reasonable time can result in either the obligation to (a) replace the
vehicle with an identical or reasonably equivalent vehicle, without charge, or (b) refund the purchase price in
full, less a reasonable allowance for depreciation. The Act further prohibits dealers from selling a vehicle unless
all outstanding recalls are performed. Any lessor is required to send a copy of the recall notification to the
lessee within 10 days. Any subsequent stage manufacturer is required to forward this notice to its distributors
and retail outlets within five working days.
Page 4

Daimler Trucks
North America LLC

Recall Campaign

January 2019
FL794A-V
NHTSA #18V-703 (Non-School Bus)
NHTSA #18V-702 (School Bus)
Transport Canada #2018-550 (Non-School Bus)
Transport Canada #2018-592 (School Bus)
REVISED NOTICE

Copy of Notice to Owners
Subject: Brake Caliper Mounting Bolts
For the Notice to U.S. Customers: This notice is sent to you in accordance with the National Traffic and Motor
Vehicle Safety Act. For the Notice to Canadian Customers: This notice is sent to you in accordance with the
Canadian Motor Vehicle Safety Act.
Daimler Trucks North America LLC (DTNA), on behalf of its Freightliner Trucks Division and wholly owned
subsidiaries, Western Star Truck Sales, Inc., Freightliner Custom Chassis Corporation, and Thomas Built Buses,
has decided that a defect that relates to motor vehicle safety exists on specific Freightliner 108SD, 114SD,
Argosy, Business Class M2, and Cascadia vehicles; Western Star 4700, 4900, and 5700 vehicles; Freightliner
Custom Chassis S2C, S2G, XB, and XC chassis; and Thomas Built Buses Saf-T Liner C2, EFX, and HDX
buses manufactured November 1, 2017, through October 16, 2018, and equipped with air disc brakes.
On certain vehicles, insufficiently torqued caliper mounting bolts may not provide adequate clamping force
between the brake caliper and brake anchor plate, potentially resulting in reduced brake effectiveness, which
could increase the risk of a crash.
Caliper mounting bolts will be inspected and replaced as needed.
Please contact an authorized Daimler Trucks North America dealer to arrange to have the Recall performed and
to ensure that parts are available at the dealership. To locate an authorized dealer, search online at
www.Daimler-TrucksNorthAmerica.com. On the menu tab, select “Contact,” scroll down to “Find a Dealer,” and
select the appropriate brand. The Recall will take up to four hours, depending on the work needed, and will be
performed at no charge to you.
You may be liable for any progressive damage that results from your failure to complete the Recall within a
reasonable time after receiving notification.
If you do not own the vehicle that corresponds to the identification number(s) which appears on the Recall
Notification, please return the notification to the Warranty Campaigns Department with any information you can
furnish that will assist us in locating the present owner. If you have leased this vehicle, Federal law requires that
you forward this notice to the lessee within 10 days. If you are a subsequent stage manufacturer, Federal law
requires that you forward this notice to your distributors and retail outlets within five working days. If you have
paid to have this recall condition corrected prior to this notice, you may be eligible to receive reimbursement.
Please see the reverse side of this notice for details.
For the Notice to U.S. Customers: If you have questions about this Recall, please contact the Warranty
Campaigns Department at (800) 547-0712, 7:00 a.m. to 4:00 p.m. Pacific Time, Monday through Friday, e-mail
address [email protected], or the Customer Assistance Center at (800) 385-4357 after
normal business hours. If you are not able to have the defect remedied without charge and within a reasonable
time, you may wish to submit a complaint to the Administrator, National Highway Traffic Safety Administration,
1200 New Jersey Avenue, SE., Washington, DC 20590; or call the Vehicle Safety Hotline at (888) 327-4236
(TTY: 800-424-9153); or to http://www.safercar.gov. For the Notice to Canadian Customers: If you have
questions about this Recall, please contact the Warranty Campaigns Department at (800) 547-0712, 7:00 a.m.
to 4:00 p.m. Pacific Time, Monday through Friday, e-mail address [email protected], or
the Customer Assistance Center at (800) 385-4357 after normal business hours.
We regret any inconvenience this action may cause but feel certain you understand our interest in motor vehicle
safety.
WARRANTY CAMPAIGNS DEPARTMENT
Enclosure
Page 5

Daimler Trucks
North America LLC

Recall Campaign

January 2019
FL794A-V
NHTSA #18V-703 (Non-School Bus)
NHTSA #18V-702 (School Bus)
Transport Canada #2018-550 (Non-School Bus)
Transport Canada #2018-592 (School Bus)
REVISED NOTICE

Reimbursement to Customers for Repairs
Performed Prior to Recall
If you have already paid to have this recall condition corrected you may be eligible to receive reimbursement.
Requests for reimbursement may include parts and labor. Reimbursement may be limited to the amount the
repair would have cost if completed by an authorized Daimler Trucks North America LLC dealer. The following
documentation must be presented to your dealer for consideration for reimbursement.
Please provide original or clear copies of all receipts, invoices, and repair orders that show:
• The name and address of the person who paid for the repair
• The Vehicle Identification Number (VIN) of the vehicle that was repaired
• What problem occurred, what repair was done, when the repair was done
• Who repaired the vehicle
• The total cost of the repair expense that is being claimed
• Proof of payment for the repair (such as the front and back of a cancelled check or a credit card receipt)
Reimbursement will be made by check from your Daimler Trucks North America LLC dealer.
Please speak with your Daimler Trucks North America LLC authorized dealer concerning this matter.

Page 6

Daimler Trucks
North America LLC

Recall Campaign

January 2019
FL794A-V
NHTSA #18V-703 (Non-School Bus)
NHTSA #18V-702 (School Bus)
Transport Canada #2018-550 (Non-School Bus)
Transport Canada #2018-592 (School Bus)
REVISED NOTICE

Work Instructions
Subject: Caliper Mounting Bolts
Models Affected: Specific Freightliner 108SD, 114SD, Argosy,
Business Class M2, and Cascadia vehicles; Western Star 4700,
4900, and 5700 vehicles; Freightliner Custom Chassis S2C, S2G,
XB, and XC chassis; and Thomas Built Buses Saf-T Liner C2,
EFX, and HDX buses manufactured November 1, 2017, through
October 16, 2018, and equipped with air disc brakes.

General Information
IMPORTANT: Vehicles may have both axial and radial mounted calipers. Follow the work instructions based on
the type of calipers on the vehicle:
NOTE: XC motorhome chassis have ZF independent front axles. No work is needed on ZF front axle
calipers. Inspect/repair the Bendix rear axle calipers only.
Caliper Type
Bendix Axial
Bendix Axial
(with radial runout)
Bendix Radial
Meritor Axial
Meritor Radial
Wabco Axial
Wabco Radial

Campaign Group Letter/Axle Position
B
H
R
T

(Front)
(Front)
(Front/Rear)
(Rear)

G (Rear)
I (Front/Rear)
S (Front)
U (Front/Rear)

A (Front)
G (Front)
Q (Front/Rear)
O (Rear)
E (Front)
N (Front/Rear)

F (Front/Rear)
H (Rear)
V (Front/Rear)
P (Front/Rear)
M (Front/Rear)
O (Front)

D (Front)
L (Front/Rear)
C (Front)
K (Front)

K (Rear)
J (Front/Rear)

Page Number
7
28
13
17
19
23
24

Table 3

Front and/or Rear Caliper/Carrier Assembly Inspection and
Installation - Bendix Axial Mounted Calipers
1. Check the base label (Form WAR259) for a completion sticker for FL794 (Form WAR260) indicating this
work has been done. The base label is usually located on the passenger-side door, about 12 inches
(30 cm) below the door latch. If a sticker is present for FL794, no work is needed. If there is no sticker,
proceed with the next step.
2. Park the vehicle on a level surface, shut down the engine, and set the parking brake. Chock the tires.

DANGER
When working on the vehicle, shut down the engine, set the parking brake, and chock the tires. Before
working under the vehicle, always place jack stands under the frame rails to ensure the vehicle cannot
drop. Failure to follow these steps could result in serious personal injury or death.
3. Raise the vehicle and support it on jack stands.
Page 7

Daimler Trucks
North America LLC

Recall Campaign

January 2019
FL794A-V
NHTSA #18V-703 (Non-School Bus)
NHTSA #18V-702 (School Bus)
Transport Canada #2018-550 (Non-School Bus)
Transport Canada #2018-592 (School Bus)
REVISED NOTICE
4. Remove all of the wheel assemblies.
NOTE: In all steps that require a torque wrench, use a Snap On torque wrench ATECH4RS600, or an equivalent, with a center to handle length of 47 inches (119 cm).
5. Set a torque wrench, shown in Fig. 1, to 350 lbf·ft (475 N·m) and tighten the caliper mounting bolts. If they
do not turn, go to step 13. If they turn, continue to step 6. It may be necessary to use DTNA extension tool
DSNCHA018005. See Table 4 for a 47 in (119 cm) long wrench.

09/28/2018

f580518

Fig. 1, DTNA Extension Tool

Page 8

Daimler Trucks
North America LLC

Recall Campaign

January 2019
FL794A-V
NHTSA #18V-703 (Non-School Bus)
NHTSA #18V-702 (School Bus)
Transport Canada #2018-550 (Non-School Bus)
Transport Canada #2018-592 (School Bus)
REVISED NOTICE
Torque Check with 47 Inch (119 cm) Torque Wrench and DTNA Tool DSN CHA018005
Extension Angle
Target Torque
Tool Setting
Angle View

(degrees)

[lbf·ft (N·m)]

[lbf·ft (N·m)]

0°
11/28/2016

0

296 (401)

45

310 (420)

60

320 (434)

f422613

45°
11/28/2016

f422614

60°
11/06/2018

f422668

350 (475)

90°
11/28/2016

90

350 (475)

120

386 (523)

135

402 (545)

f422615

120°
11/06/2018

f422669

135°
11/28/2016

f422616

Table 4, Torque Check with 47 Inch (119 cm) Torque Wrench and DTNA Tool

WARNING
When replacing brake pads, shoes, rotors, or drums, always replace components as an axle set.
• Always reline both sets of brakes on an axle at the same time.
• Always replace both rotors/drums on an axle at the same time.
• Always install the same type of linings/pads or drums/rotors on both axle ends of a single axle,
and all four axle ends of a tandem axle, at the same time. Do not mix component types.

Page 9

Daimler Trucks
North America LLC

Recall Campaign

January 2019
FL794A-V
NHTSA #18V-703 (Non-School Bus)
NHTSA #18V-702 (School Bus)
Transport Canada #2018-550 (Non-School Bus)
Transport Canada #2018-592 (School Bus)
REVISED NOTICE

WARNING (Continued)
Failure to do so could cause uneven braking and loss of vehicle control, resulting in property damage,
personal injury, or death.
6. Remove the retainer pin, cotter pin, and brake pad retainer. Inspect the brake pad hardware to ensure it is
in good condition. If it is, reuse the brake pad hardware. If the brake pad hardware is not in good condition,
replace brake pad sets on both ends of the axle.
7. Remove the brake pads.
8. Remove caliper bolts.
IMPORTANT: The caliper/carrier assemblies are left and right handed. Ensure that the correct assembly (left or
right) is installed on each side of the vehicle.
9. Align each caliper/carrier assembly with the rotor by pushing the caliper against the shelf on the torque
plate, then install the caliper/carrier assembly using new caliper mounting bolts. See Fig. 2.

1

2

3
2
10/01/2018

f422664

1. Caliper/Carrier Assembly (showing service actuator)
2. Mounting Bolts and Washers (qty. 6)

3. Anchor Plate/Torque Plate

Fig. 2, Bendix Axial Mounted Caliper

Page 10

Daimler Trucks
North America LLC

Recall Campaign

January 2019
FL794A-V
NHTSA #18V-703 (Non-School Bus)
NHTSA #18V-702 (School Bus)
Transport Canada #2018-550 (Non-School Bus)
Transport Canada #2018-592 (School Bus)
REVISED NOTICE
10. Tighten the carrier mounting bolts in two steps as follows.
10.1 Start on one side of the caliper and tighten all three bolts 40±20 lbf·ft (54±27 N·m), beginning with
the inner-most bolt and moving to the outer-most bolt. Then tighten the three bolts on the other side
of the caliper 40±20 lbf·ft (54±27 N·m), beginning with the inner-most bolt and moving to the outermost bolt. See Fig. 3.

2
3
10/02/2018

1

4

5
6
f422665

Fig. 3, Tightening Pattern, Bendix Axial Caliper

Page 11

Daimler Trucks
North America LLC

Recall Campaign

January 2019
FL794A-V