NHTSA ID Number: 10154429
Manufacturer Communication Number: SSPA6
TSB/Document Date: 2019-03-11
Summary
Special Service Program (SSP) A6 - 2016 CX-5 Passenger Frontal Air Bag Concern - MDRT TOOL RETURN. On July 12th, 2018, Mazda
Technical Services sent out an email extending the Mazda Diagnostic Reprogramming Tool (MDRT) service loaner program for Special Service Program (SSPA6) for an additional 7 months to improve the low completion rate for campaign SSPA6. As previously advised the MDRT Tool loaner software is expiring at the end of February 2019. New MDRT tools are being prepared to reprogram the Airbag Control Module for those vehicles that remain unrepaired. These tools will replace the MDRT currently at your dealership for this SSP. Action required: All dealers must return their MDRT SSPA6 Tool to Mazda with a Warranty Part Return Shipping label by February 28, 2019. Any MDRT SSPA6 Tool not returned to Mazda by that time will incur a $1,000.00 missing tool charge.
February 5, 2019
Attention:
All Mazda General, Service, and Parts Managers
Subject:
Special Service Program (SSP) A6 - 2016 CX-5 Passenger Frontal Air Bag
Concern – MDRT TOOL RETURN
On July 12th, 2018, Mazda Technical Services sent out an email extending the Mazda Diagnostic
Reprogramming Tool (MDRT) service loaner program for Special Service Program (SSPA6) for an
additional 7 months to improve the low completion rate for campaign SSPA6.
As previously advised the MDRT Tool loaner software is expiring at the end of February 2019.
New MDRT tools are being prepared to reprogram the Airbag Control Module for those vehicles
that remain unrepaired. These tools will replace the MDRT currently at your dealership for this
SSP.
Action required: All dealers must return their MDRT SSPA6 Tool to Mazda with a Warranty Part
Return Shipping label by February 28, 2019. Any MDRT SSPA6 Tool not returned to Mazda by
that time will incur a $1,000.00 missing tool charge.
To return your tool, please do the following:
1. Safely pack the Tool in a box
2. Go to MXConnect > Warranty
3. Click on the link for WARRANTY PART RETURN SHIPPING LABEL - Irvine, CA (see below)
4. Fill out the required information to ship the Tool back to Mazda by UPS Ground
For any customers calling for service please schedule their repair after the new MDRT tools have
arrived to your dealership. We are planning to ship the new MDRT tools around the end of
February and a Dealer Email out when we confirm the actual date.
Sincerely,
Akira Ikemoto
Director, Technical Services Division
Mazda North American Operations
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TSB/Document ID: SSPA6
Replacement Service Bulletin Number:
MFR Communication Date: 2019-02-05
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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