February 5, 2019
Attention:

All Mazda General, Service, and Parts Managers

Subject:
Special Service Program (SSP) A6 - 2016 CX-5 Passenger Frontal Air Bag
Concern – MDRT TOOL RETURN
On July 12th, 2018, Mazda Technical Services sent out an email extending the Mazda Diagnostic
Reprogramming Tool (MDRT) service loaner program for Special Service Program (SSPA6) for an
additional 7 months to improve the low completion rate for campaign SSPA6.
As previously advised the MDRT Tool loaner software is expiring at the end of February 2019.
New MDRT tools are being prepared to reprogram the Airbag Control Module for those vehicles
that remain unrepaired. These tools will replace the MDRT currently at your dealership for this
SSP.
Action required: All dealers must return their MDRT SSPA6 Tool to Mazda with a Warranty Part
Return Shipping label by February 28, 2019. Any MDRT SSPA6 Tool not returned to Mazda by
that time will incur a $1,000.00 missing tool charge.
To return your tool, please do the following:
1. Safely pack the Tool in a box
2. Go to MXConnect > Warranty
3. Click on the link for WARRANTY PART RETURN SHIPPING LABEL - Irvine, CA (see below)
4. Fill out the required information to ship the Tool back to Mazda by UPS Ground
For any customers calling for service please schedule their repair after the new MDRT tools have
arrived to your dealership. We are planning to ship the new MDRT tools around the end of
February and a Dealer Email out when we confirm the actual date.

Sincerely,

Akira Ikemoto
Director, Technical Services Division
Mazda North American Operations