ATTENTION:

CLAIMS PERSONNEL q

IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.

SERVICE MANAGER

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SERVICE BULLETIN
APPLICABILITY:
SUBJECT:

2019MY Ascent “Touring” Models

NUMBER: 12-255-18R
DATE: 12/13/18

Rear Door Handle Frame- Design Change

REVISED: 01/10/19

INTRODUCTION:

This bulletin outlines a design change made to the inner frame assembly used with the silver
(“chrome”) type outer door handle to improve its reliability.
PRODUCTION CHANGE INFORMATION:
The new rear door handle frame assemblies were incorporated into production starting with VIN
K3445609.
PART INFORMATION:
Description

Part Number

FRAME ASSEMBLY- REAR DOOR OUTER RIGHT

62142XC12A

FRAME ASSEMBLY- REAR DOOR OUTER LEFT

62142XC13A

NOTE: The changes were made to the Frame Assembly, not the outer door handle. See illustration
below.

CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.

Subaru of America, Inc. is
ISO 14001 Compliant
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.

Continued...
Bulletin Number: 12-255-18R; Revised: 01/10/19

Page 1 of 2

SERVICE PROCEDURE / INFORMATION:
REMINDER: Customer satisfaction and retention start with performing quality repairs.
The service procedures for replacing the rear door handle frame assembly remain unchanged.
Always refer to the applicable Service Manual and review the full requirements of the repair
being performed. The Service Manual procedures contain information critical to performing an
effective repair the first time and every time. This includes but is not limited to: important SAFETY
precautions, proper inspection criteria, necessary special tools, required processes and related onetime-use parts needed for a complete and lasting repair.
•

If the customer reports there are times when the rear door(s) is unlocked but cannot be
opened from outside the vehicle, replace the corresponding Frame Assembly following the
procedure in the applicable Service Manual. If the door will not open when presented, let
it cool to room temperature or colder and try again to open it before attempting any internal
dismantling.

WARRANTY / CLAIM INFORMATION:
For vehicles within the Basic New Car Limited Warranty period, this repair may be submitted using
the following claim information:
Labor Description

Labor Operation #

Labor Time

ONE OUTER DOOR HANDLE &/OR FRAME R&R

B915-561

0.4

ADDITIONAL OUTER DOOR HANDLES &/OR FRAMES

C915-565

0.3

Fail Code
XDY-43

IMPORTANT REMINDERS:
•

SOA strongly discourages the printing and/or local storage of service information as
previously released information and electronic publications may be updated at any time.

•

Always check for any open recalls or campaigns anytime a vehicle is in for servicing.

•

Always refer to STIS for the latest service information before performing any repairs.

Continued...
Bulletin Number: 12-255-18R; Revised: 01/10/19

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