Warranty Information
Policies and Procedures Bulletin

Number: VWP-18-07

Subject:

Date: Jan 30, 2019

REVISED Timing Chain/Timing Chain Tensioner Limited
Warranty Extension

This document modifies the
Volkswagen Warranty Policies
and Procedures Manual.

Timing Chain/Timing Chain Tensioner Limited Warranty Extension

For applicable Settlement Class Vehicles, the New Vehicle Limited Warranty will be extended to cover repair or replacement
(by an authorized Volkswagen dealer) of a failed Timing Chain/Timing Chain Tensioner for a period of 10 years or 100,000
miles, whichever occurs first, from the vehicle’s original in-service date.
The vehicle’s original in-service date is defined as the date the vehicle was delivered to either the original purchaser or the
original lessee; or if the vehicle was first placed in service as a “demonstrator” or “company” car, on the date such vehicle
was first placed in service.

The Timing Chain/Timing Chain Tensioner Limited Warranty Extension is applicable for certain
Volkswagen vehicles:











2012-2014 Beetle
2012-2014 Beetle Convertible
2009-2012 CC
2009-2012 Eos
2008-2012 GTI
2008-2010 and 2012-2014 Jetta Sedan
2009 Jetta SportWagen
2008-2010 Passat Sedan
2008-2010 Passat Wagon
2009-2013 Tiguan

What is Covered?

The warranty extension will be subject to the terms and conditions of the original applicable New Vehicle Limited Warranty
(other than the extended time/mileage period) and will include the Timing Chain Tensioner, Timing Chain and any parts and
labor necessary to effectuate a repair. It will apply to all Settlement Class Vehicles irrespective of whether the vehicle has been
repaired on or before the effective date of the settlement.
Damage resulting from abuse, alteration or modification, a collision or crash, vandalism and/or other impact is excluded and
not covered under the extended warranty. Repair or replacement under this extended warranty must be performed by an
authorized Volkswagen dealer.

Page 1 of 5
© 2019 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Warranty Information
Coverage for Engine Damage Directly Caused By a Timing Chain/Timing Chain Tensioner Failure

The scope of the warranty extension has been expanded to cover a percentage of the cost of repair or replacement (parts and
labor) of a damaged or failed engine of a settlement class vehicle, if it has been determined that the cause is directly related
to the failure of the vehicle’s Timing Chain/Timing Chain Tensioner within the 10 year/100,000 mile extended warranty
period described above. The percentage of coverage will be based on the proration percentages in the table below:

Time from original
in-service date

Less than
60,000 miles

60,001 to
75,000 miles

75,001 to
85,000 miles

85,001 to
100,000 miles

5 Years or less

100% Covered

70% Covered

60% Covered

45% Covered

5-7 Years

70% Covered

60% Covered

50% Covered

35% Covered

7-10 Years

60% Covered

50% Covered

40% Covered

25% Covered

Timing Chain/Timing Chain Tensioner Failure Resulting in Engine Replacement

Per the Class Action Settlement, the customer is entitled to 100% coverage for the replacement of the Timing Chain and/or
Timing Chain Tensioner. In situations when the replacement engine contains a new Timing Chain/Timing Chain Tensioner,
the Customer pay portion of the prorated repair will be reduced by up to $2,000.00. This reduction should be claimed as
Outside Labor on the 2WA claim line.
For additional details on applying this limited warranty extension, including SAGA claim examples, reference Timing Chain
Class Action and Warranty Extension Dealer FAQ located on WISE > Bulletins & Communications > Communications >
FAQs.

Eligibility – Documents That Must Be Provided By the Settlement Class Member

In order to obtain a repair/replacement under the extended warranty, the Settlement Class Member must provide, to the
dealer, proof of reasonable adherence to the oil maintenance requirements of the vehicle’s maintenance schedule during the
class member’s ownership/lease of the vehicle. Reasonable adherence is considered to be within a 10% variance of
scheduled time and mileage maintenance requirements. The proof provided to the dealer must be in the following form:
Documents [i.e., maintenance records, invoices, receipts, etc.] evidencing the Settlement Class Member’s good faith
adherence to the relevant aspects of the vehicle maintenance schedule during the time he/she owned the Settlement Class
Vehicle, in particular, scheduled oil changes, up to the date/mileage of repair/replacement, within the variance set forth
above.
However, in the event maintenance records cannot be obtained despite a good faith effort to obtain them, the Settlement
Class Member may submit a sworn declaration detailing what efforts were made to obtain the records, why the records are
not available, and attesting to adherence to the vehicle maintenance schedule and, in particular, scheduled oil changes, up
to the date/mileage of replacement/repair, within the variance set forth above. A standard Vehicle Maintenance Declaration
form is included in this communication to provide guidance to you and to customers regarding the requirements for a sworn
declaration in the event a customer is unable to obtain the scheduled vehicle maintenance records despite a good faith effort
Page 2 of 5
© 2019 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Warranty Information
to obtain them. The customers are not required to submit this exact form, but they must submit a written statement, signed
under penalty of perjury, containing the information that is requested in this form.
The Maintenance Variation Allowances will be based on the mileage criteria in the table below. The mileage criteria starts
when the settlement class member took ownership of the vehicle.
10% Maintenance Variations
Miles (In Thousands)
Minimum Maintenances
0-10
0
10-20
0
20-30
1
30-40
2
40-50
3
50-60
4
60-70
5
70-80
6
80-90
7
90-100
8

Transferability
The warranty, as extended, is fully transferable to subsequent owners.

Vehicle Eligibility

To determine if a vehicle is eligible for the Timing Chain/Timing Chain Tensioner Limited Warranty Extension, check the VIN
in ElsaPro > Vehicle Data. If the Warranty Extension is applicable to the vehicle, the "Enhanced Coverage" section of the
"Vehicle Data" screen in ElsaPro will be populated with the warranty extension parameters.

SAGA Claiming Procedures
Dealers must use the following Claim Type and Service Number when submitting warranty extension claims for the Timing
Chain/Timing Chain Tensioner Limited Warranty Extension.
 Claim Type:
110
 Service Number:
1535 (Timing Chain) / 1536 (Timing Chain Tensioner)
 Damage Code:
0010
 Vendor Code:
Identified on Timing Chain/Timing Chain Tensioner
 Causal Indicator:
Timing Chain/Timing Chain Tensioner (Quantity = 1)
Consequential engine damage directly caused by a Timing Chain/Timing Chain Tensioner failure must be claimed separately
to adjust for the varying coverage scenarios.
 Claim Type:
2WA
 Service Number:
1535 (Timing Chain) / 1536 (Timing Chain Tensioner)
 Damage Code:
0010
 Vendor Code:
Identified on Timing Chain/Timing Chain Tensioner
 Causal Indicator:
Timing Chain/Timing Chain Tensioner (Quantity = 0)
 Percentage
See Proration percentages, section Coverage for Consequential Engine Damage.
 Outside Labor
A0000000 (General Sublet) up to $2,000.00 (Applicable for certain engine replacements)

Page 3 of 5
© 2019 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Warranty Information
For additional assistance with determining customer participation, refer to Consequential Engine Damage Proration
Estimating Tool located in WISE > Resource Center > Claim Input Assistance > Proration Calculators. This tool will serve to
provide a repair estimate that can be shared with the customer to demonstrate their potential repair costs for vehicles that fall
under the pro-rated coverage for consequential engine damage directly caused by s resulting from a Timing Chain/Timing
Chain Tensioner failure covered under the terms of the warranty extension. Estimates are only an approximation of charges
based on the anticipated details of the work to be done and could be subject to change.

Consequential Engine Damage Time Unit Reference Chart

If consequential engine damage requires replacement of the cylinder head as a direct result from the failure of the Timing
Chain/Timing Chain Tensioner, utilize the labor operation information in the following table:

MODEL YEAR

MODEL

ENGINE CODE

2012 - 2014

Beetle / Beetle
Convertible / Jetta

CPLA

15705599

540

2009-2012

CC

CBFA

15705599

420

2009-2012

Eos

CCTA

15705599

440

2008-2012

GTI

2008-2010

Jetta Sedan

CBFA

15705599

440

2009

Jetta SportWagen

CBFA

15705599

440

2008-2010

Passat Sedan /
Passat Wagon

CCTA

15705599

420

2009-2013

Tiguan

CCTA

15705599

2013-2018

Beetle / Beetle
Convertible / Jetta

CPPA

15705599

CBFA
CCTA

Labor operation

15705599

Time Units

410
440

450 FWD
550 4MOTION
530

For all other consequential engine damage directly caused by the failure of the Timing Chain/Timing Chain Tensioner,
including the replacement of the engine long block, utilize the applicable Suggested Repair Times in ElsaPro.
For further details on applying this limited warranty extension, including SAGA claim examples, reference Timing Chain Class
Action and Warranty Extension Dealer FAQ located on WISE > Bulletins & Communications > Communications > FAQs.
Page 4 of 5
© 2019 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Warranty Information
Document Revision Table
Publish Date

Reason For Update

8/27/18
10/11/18
10/30/18

Original Publication
Added Sliding Scale
Added 10% Maintenance Allowance Chart

Questions or Concerns
Contact the Warranty Helpline at 1-866-306-8447 or warranty.helpline@vw.com with questions or concerns related to this
limited warranty extension.

Page 5 of 5
© 2019 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Vehicle Maintenance Declaration
Volkswagen/Audi Timing Chain/Timing Chain Tensioner Vehicle Maintenance Declaration
Instructions:
Use this Vehicle Maintenance Declaration as a supporting document if you cannot obtain, despite a good faith effort,
maintenance records evidencing your adherence to the relevant aspects of the vehicle maintenance schedule, set forth
in the Warranty and Maintenance Booklet for the vehicle, during the time you owned or leased your vehicle.
Carefully read and fill in all applicable fields in the Contact and Vehicle Information and Declaration sections, and sign
and date this Declaration.

I.

CONTACT AND VEHICLE INFORMATION:

Primary Owner/Lessee First:

MI:

Last:

Secondary Owner/Lessee First (if applicable):

MI:

Last:

Company Name (if applicable):
Address 1:
Address 2:
City:

State:

ZIP Code:

Email:
Phone Number:
–

–

Vehicle Identification Number (VIN):

II. DECLARATION:
The undersigned hereby declares that relevant aspects of the vehicle maintenance schedule, set forth in the Warranty
and Maintenance Booklet for the vehicle listed in the Contact and Vehicle Information section of this Vehicle
Maintenance Declaration, were adhered to during the time I(we) owned or leased the vehicle, in particular, scheduled
oil changes, up to the date/mileage of timing chain, timing chain tensioner, and/or engine replacement and/or repair,
within a variance of 10% of the scheduled time/mileage maintenance requirements.
I(we) attempted to obtain copies of documentation evidencing adherence to the relevant aspects of the vehicle
maintenance schedule; however, I(we) am(are) not able to provide the documentation. Below is a description of my(our)
good faith efforts in attempting to obtain the documentation. Please list the contact information for the dealer or
independent facility from which you attempted to obtain the documentation, the name(s) of the person(s) with whom

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you communicated, the date and manner in which you contacted them, and any relevant information regarding the
availability of obtaining copies of the records – if you require more space to provide this information, please attach an
addendum to this Vehicle Maintenance Declaration:
______________________________________________________________________________________________
______________________________________________________________________________________________
______________________________________________________________________________________________
______________________________________________________________________________________________
______________________________________________________________________________________________
______________________________________________________________________________________________
______________________________________________________________________________________________
______________________________________________________________________________________________
All the information that I (we) supplied in this Vehicle Maintenance Declaration is true and correct to the best of my
(our) knowledge and belief and this document is signed under penalty of perjury.
If more than one Owner/Lessee, this Claim Form must be signed by all Owners/Lessees.

–

Date

Signature of Primary Owner/Lessee

MM

MM

Page 2 of 2

DD
–

Date
Signature of Secondary Owner/Lessee (if applicable)

–
YYYY
–
DD

YYYY