F_3.4_AHQ-CP-C_046

Service Action – USA ONLY
Code: 46H8
Subject
Release Date
Affected Vehicles

Front Brake Pad Noise
January 23, 2019
U.S.A. :

Certain 2018 MY Volkswagen Tiguan

Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this
action. Elsa is the only valid campaign inquiry & verification source.

Problem Description



Campaign status must show “open.”



If Elsa shows other open action(s), inform your customer so that the work can also be completed at
the same time the vehicle is in the workshop for this campaign.

Affected vehicles received incorrect front brake pads. While this issue does not impact braking
performance, in some cases it can result in front brake pad noise during braking.
There are fifteen (15) vehicles in the United States affected by this issue.

Corrective Action

Replace the front brake pads.

Parts Information

There are fifteen (15) vehicles in the United States affected by this issue.
Due to the very low number of affected vehicles, there will be no parts allocation. If parts are
needed to support a vehicle repair, please contact the Parts Specialists via phone (800-7676552), email (VWoAPartsSpecialists@vw.com) or chat /text with the VIN to order.

Code Visibility

On or about January 23, 2019, affected vehicles will be listed on the Inventory Vehicle Open
Campaign Action report under My Dealership Reports (found on www.vwhub.com & OMD Web).
A list will not be posted for dealers who do not have any affected vehicles.
On or about January 23, 2019, this campaign code will show open on affected vehicles in Elsa.
On or about January 23, 2019, affected vehicles will be identified with this campaign code in the
VIN Lookup tool at www.vw.com.

Owner Notification

Owner notification will take place in January 2019. Owner letter examples are included in this
bulletin for your reference.

Campaign Expiration
Date

This campaign expires on December 31, 2021. Repairs must be performed on or before this
date to be eligible for payment. Keep this expiration date in mind when scheduling customers
for this action. If a customer wishes to have this service performed after the expiration date,
your dealerships normal parts and labor cost associated with this repair will apply.

Additional Information

Please alert everyone in your dealership about this action, including Sales, Service, Parts
and Accounting personnel. Contact Warranty if you have any questions.
Dealers must ensure that every affected inventory vehicle has this campaign completed before
delivery to consumers.
Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete.
Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. All Rights Reserved.
January 2019

46H8 Page 1 of 9

Claim Entry Instructions
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.
Service Number

46H8

Damage Code

0099

Parts Vendor Code
Claim Type

WWO
Sold vehicle: 7 10
Unsold vehicle: 7 90

Causal Indicator
Vehicle Wash/Loaner
Criteria I.D.

Mark front brake pad kit as causal part*
Do not claim wash/loaner under this action
01
Replace front brake pads.
Labor operation:
Quantity
1.00

4636 20 99
Part Number
3Q0698151

90 T.U.
Description
Front brake pad kit*

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. All Rights Reserved.
January 2019

46H8 Page 2 of 9

Customer Letter Example (USA)

This notice applies to your vehicle:
Subject:

Service Action 46H8 – Front Brake Pad Noise
Certain 2018 Model Year Volkswagen Tiguan

Dear Volkswagen Owner,
As part of Volkswagen's ongoing commitment to customer satisfaction, we are informing you of our decision to conduct a
service action on certain 2018 model year Volkswagen Tiguan vehicles. Our records show that you are the owner of a
vehicle affected by this action.
What is the issue?

Affected vehicles received incorrect front brake pads. While this issue does not impact
braking performance, in some cases it can result in front brake pad noise during braking.

What will we do?

Your authorized Volkswagen dealer will replace the front brake pads. This work will take
about an hour to complete and will be performed for you free of charge.

What should you do?

Please contact your authorized Volkswagen dealer as soon as possible to schedule this
service. To set up an appointment online, please visit www.vw.com/find-a-dealer.
This service action will be available for you free of charge only until December 31, 2021. If
you wish to have this service performed after that date, your dealer’s normal parts and labor
cost associated with this repair will apply.

Lease vehicles and
address changes

If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt.
If you have changed your address or sold the vehicle, please fill out the enclosed prepaid
Owner Reply card and mail it to us so we can update our records.

Can we assist you
further?

If your authorized Volkswagen dealer fails or is unable to complete this work free of charge
within a reasonable time, or if you should have any questions about this communication,
please reach out to us using your preferred method of communication at
www.vw.com/contact or by calling us at 800-893-5298.

Checking your vehicle
for open Recalls and
Service Campaigns

To check your vehicle’s eligibility for repair under this or any other recall/service campaign,
please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN)
into the Recall/Service Campaign Lookup tool.

We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your vehicle
continues to meet and exceed your expectations.
Sincerely,
Volkswagen Customer Protection

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. All Rights Reserved.
January 2019

46H8 Page 3 of 9

Campaign Work Procedure

46H8 Service Action

Repair Overview

•

Replace front brake pads

Required Parts
Criteria

Quantity

Part Number

Part Description

01

1

3Q0.698.151

Front Brake Pad Kit

NOTE
The specified part numbers reflect the status at the start of this recall. Interim updates made in ETKA can cause a
listed part number to become unavailable. In this case, the new part number specified in ETKA should be used.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. All Rights Reserved.
January 2019

46H8 Page 4 of 9

Repair Instruction
Section A - Check for Previous Repair
TIP
If Campaign Completion label is present, no further work is required.
•

Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen.

TIP
On the date of repair, print this screen and keep a copy
with the repair order.
•

Confirm the Campaign/Action is open .
If the status is closed, no further work is required.

•

Note the Applicable Criteria ID for use
in determining the correct work to be done and
corresponding parts associated.
Proceed to Section B

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. All Rights Reserved.
January 2019

46H8 Page 5 of 9

Section B – Repair Procedure
NOTE
•

These repair instructions may differ from the labor operations and labor times listed in ELSA.

•

Damages resulting from improper repair or failure to follow these work instructions are the dealer’s
responsibility and are not eligible for reimbursement under this action.

•

This procedure must be read in its entirety prior to performing the repair.

•

Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not
identically match all affected vehicles.

•

Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.

•

When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate
inside the shop to avoid temperature-related component damage/breakage.

Removing front calipers:
•

Remove the front wheels on the front axle.

•

Disconnect the brake pad wear indicator
connector.

•

Counter-hold the guide pin and remove both
bolts from the brake caliper.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. All Rights Reserved.
January 2019

46H8 Page 6 of 9

Removing brake pads:
•

Remove the brake caliper and secure it
with wire so that the weight of the brake caliper
does not stress or damage the brake hose.

•

Remove the brake pads from the
brake carrier .

•

Thoroughly clean contact surfaces for brake
pads at brake carrier and remove
corrosion.

Preparing brake caliper and guide surfaces:
•

Press the piston back.

•

Lightly grease the pad guide surfaces on the
brake carrier with lithium grease (included in
kit).

Proper Orientation of Brake Pads:
•

Left and Right Outer Pads: marked with “AN”

•

Right Inner Brake Pad:

marked with “AO”

•

Left Inner Brake Pad:

marked with “AP”

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. All Rights Reserved.
January 2019

46H8 Page 7 of 9

Installing brake pads:
•

After validating the orientation of the brake
pads, place the brake pads with the
springs into the brake carrier opening
into their correct location.
NOTE

After installing the brake pads, check for proper
seating of all the springs .
•

Place the brake caliper carefully on the brake
carrier.

Installing calipers:
•

Counter-hold at the guide pin and mount the
brake caliper on the brake carrier with new
self-locking bolts (included in kit) and tighten to
35 Nm.

•

Connect the
connector.

•

Install the wheels and torque lug bolts to
140 Nm.

•

Prior to engaging the transmission into drive or
reverse, pump the brake pedal several times
to ensure the brake caliper pistons push the
brake pads against the rotors and bring
firmness back to the brake pedal.

brake

pad

wear

indicator

All Work Complete

Proceed to Section C

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. All Rights Reserved.
January 2019

46H8 Page 8 of 9

Section C – Campaign Completion Label
Install Campaign Completion Label
•

Fill out and affix Campaign Completion
Label, part number CAMP 010 000, next to
the vehicle emission control information
label.

TIP
Ensure Campaign Completion Label does not cover
any existing label(s).
Proceed to Section D

Section D - Parts Return/Disposal
Properly store (retain), destroy or dispose of removed parts in accordance with all state/province and local
requirements, unless otherwise indicated and/or requested through the Warranty Parts Portal (WPP).

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. All Rights Reserved.
January 2019

46H8 Page 9 of 9