SUZUKI MOTOR OF AMERICA, INC.

IMPORTANT INFORMATION ABOUT YOUR SUZUKI
This Notice Applies to Your Suzuki Vehicle Identification Number (VIN)
XXXXXXXXXXXXXXXXX
Feb. 19th, 2019
Dear Suzuki Owner:
Suzuki has determined that on certain 2009 - 2010 Grand Vitara and 2010 Kizashi vehicles, a crack may develop at the base
of the cylinder head bolts on either side of the engine cylinder block, which can result in coolant loss and engine overheating.
If you have a concern that your vehicle is overheating, your Suzuki Service Provider can provide assistance in determining if
it is the result of a crack in the engine cylinder block.
Please note that Suzuki is also extending the warranty on your vehicle's engine cylinder block to 20 years with unlimited mileage
from the in-service date.
If you no longer own this vehicle:
If you no longer own this vehicle, please complete the postage-paid reply card and return it to us so we can update our
customer records and contact the new owner.
If you previously paid for repairs to address this problem:
If you have paid for a repair involving the condition described above, you may be eligible for full or partial reimbursement.
To obtain information or request reimbursement, contact Suzuki Motor of America's Customer Support Department at
714-572-1490. Customer Support Representatives are available from 7:00 AM to 4:30 PM Pacific Standard Time. Please
have your vehicle identification number (VIN) ready when calling. Your VIN is located at the top of this notice.
If you are requesting reimbursement, we will request an original copy of your receipts for the repair or replacement of the
engine cylinder block, and a copy of this letter. Please note the following limitations on reimbursement:
●
●
●

Only repairs that are the subject of the notice are reimbursable. Additional expenses such as towing, rental,
accommodations, damage repairs, etc., will not be reimbursed.
Reimbursement may be limited to suggested list price on parts and the Suzuki published flat-rate time allowance.
Reimbursement claims may also be excluded when adequate documentation is not submitted by the claimant.

Sincerely,
Suzuki Motor of America, Inc.

2001
3251 E. Imperial Highway, P.O. Box 1100, Brea, CA 92822-1100 • Phone (714) 996-7040

Vehicle:

*JS2RE9A38A6100115*

ZF

Your Signature

Date
State

City

Zip

Address
Name

TTTTTDATDFTTTFATDDFTTFATDTTFFDATADFDADDDDAFFAFFAADATATFDDADDADDDD

If you know the name and address of the new
owner, please enter them below:
Never owned this vehicle
Vehicle sold/transferred/traded
Vehicle scrapped
Vehicle stolen
Vehicle exported
Other:___________________________________________

If you do not own this vehicle, please fill in the
following vehicle information as applicable:

If you still own this vehicle, but your name or address was incorrect, please correct the
information and return this card.

VEHICLE STATUS

NAME/ADDRESS CORRECTION

If you no longer own the vehicle below, or if the name or address shown are incorrect, please fill out this card and mail it - no postage
is necessary. Do not mail card if you own the vehicle and your name and address are shown correctly in the box below. Thank you for your assistance.

IMPORTANT

WARRANTY / SERVICE DEPT.
SUZUKI MOTOR OF AMERICA, INC
PO BOX 1100
BREA, CA 92822-9988

SUZUKI MOTOR OF AMERICA, INC.

IMPORTANT INFORMATION ABOUT YOUR SUZUKI
This Notice Applies to Your Suzuki Vehicle Identification Number (VIN)
XXXXXXXXXXXXXXXXX
JS2RE9A58A6100763
Feb. 19th, 2019
Dear Suzuki Owner:
Suzuki has determined that on certain 2009 - 2010 Grand Vitara and 2010 Kizashi vehicles, a crack may develop at the base
of the cylinder head bolts on either side of the engine cylinder block, which can result in coolant loss and engine overheating.
If you have a concern that your vehicle is overheating, your Suzuki Service Provider can provide assistance in determining if
it is the result of a crack in the engine cylinder block.
Please note that Suzuki is also extending the warranty on your vehicle's engine cylinder block to 20 years with unlimited mileage
from the in-service date.
If you no longer own this vehicle:
If you no longer own this vehicle, please complete the postage-paid reply card and return it to us so we can update our
customer records and contact the new owner.
If you previously paid for repairs to address this problem:
If you have paid for a repair involving the condition described above, you may be eligible for full or partial reimbursement.
To obtain information or request reimbursement, contact Suzuki Motor of America's Customer Support Department at
714-572-1490. Customer Support Representatives are available from 7:00 AM to 4:30 PM Pacific Standard Time. Please
have your vehicle identification number (VIN) ready when calling. Your VIN is located at the top of this notice.
If you are requesting reimbursement, we will request an original copy of your receipts for the repair or replacement of the
engine cylinder block, and a copy of this letter. Please note the following limitations on reimbursement:
●
●
●

Only repairs that are the subject of the notice are reimbursable. Additional expenses such as towing, rental,
accommodations, damage repairs, etc., will not be reimbursed.
Reimbursement may be limited to suggested list price on parts and the Suzuki published flat-rate time allowance.
Reimbursement claims may also be excluded when adequate documentation is not submitted by the claimant.

Sincerely,
Suzuki Motor of America, Inc.

2003
3251 E. Imperial Highway, P.O. Box 1100, Brea, CA 92822-1100 • Phone (714) 996-7040

Vehicle: JS2RE9A58A6100763

*JS2RE9A58A6100763*

ZF

Your Signature

Date
State

City

Zip

Address

*********************MIXED AADC 900
JS1GN7EAX82111756
PROGRESSIVE CASUALTY INSURANCE
PO BOX 1059
CLAYTON NC 27528-1059

Name

DADFDAAAADDDFTAFTFTTFAAATAFAFFDDFTFATFDTDFADDDATFTFADTTADAATTTDAF
(LINEOUT INCORRECT INFORMATION AND ENTER CORRECT DATA)

If you know the name and address of the new
owner, please enter them below:
Never owned this vehicle
Vehicle sold/transferred/traded
Vehicle scrapped
Vehicle stolen
Vehicle exported
Other:___________________________________________

If you do not own this vehicle, please fill in the
following vehicle information as applicable:

If you still own this vehicle, but your name or address was incorrect, please correct the
information and return this card.

VEHICLE STATUS

NAME/ADDRESS CORRECTION

If you no longer own the vehicle below, or if the name or address shown are incorrect, please fill out this card and mail it - no postage
is necessary. Do not mail card if you own the vehicle and your name and address are shown correctly in the box below. Thank you for your assistance.

IMPORTANT

WARRANTY / SERVICE DEPT.
SUZUKI MOTOR OF AMERICA, INC
PO BOX 1100
BREA, CA 92822-9988